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Ready to find the right role for you? Salary : £45k DOE plus bonus and Veolia Benefits Hours : 40 hours per week Location : Cannock, Staffordshire with hybrid working When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: - 25 days of annual leave - Access to our company pension scheme - Discounts on everything from groceries to well known retailers - Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to - One paid days leave every year to volunteer and support your community - Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: You will report into the Service Operations Technical Architect but will be an integral part to other key departments. The Service Operations Engineer provides comprehensive support for all business units and manages AWS infrastructure services, including CloudFormation, EC2, Lambda, DynamoDB, and AWS Backup, ensuring maximum availability and value. Key responsibilities involve resolving customer issues via ServiceNow, continuously learning new technologies, automating business processes with AWS tools and AI, and recommending infrastructure improvements for stability and innovation. The role also includes providing insights on new technologies, creating operational documentation, managing infrastructure costs, supporting contact center services with AWS Connect, conducting DR testing, reducing incidents through root cause analysis, and performing platform maintenance (patching, upgrades). Participation in disaster recovery exercises and on-call arrangements is also required. What we are looking for: Essential: Candidates should have an excellent understanding of AWS Cloud services (Cloudformation, EC2, Lambda, DynamoDB, AWS Backup, Amazon Connect) and networking (Direct Connect, VPNs, subnetting, routing, WAFs, VPCs). AWS Solutions Architect Associate certification, Windows Server experience, and disaster recovery experience are essential. Proven experience in supporting a Windows Server domain utilising operating systems 2016 and above, including the ongoing maintenance and support from both an operational and security perspective, while also having strong knowledge of services such as Active Directory, Group Policy and DNS. Required skills also include previous experience in an AWS cloud environment, scripting/automation (PowerShell/Python), cloud provisioning/configuration, strong DevOps understanding, and a focus on cost-effectiveness. The role demands challenging conventional infrastructure ideas (PaaS, serverless), collaborating with design teams, good customer-facing and diagnostic skills, and the ability to interpret business requirements, work under pressure, and automate deployments (infrastructure as code). Experience with multiple technologies (Azure, AWS, GCP, Cisco, Checkpoint) and various infrastructure architectures is preferred, with proven experience in supporting and configuring Amazon Connect. Desirable : Azure & Google Cloud experience; Linux administration; MCSA/E/D; SC Cleared Full driving license. Also advantageous: Broad technology experience with pragmatic application; Azure cloud & Entra ID expertise; Ability to translate complex technical issues; Experience designing fault-tolerant, auto-scaling, financially-efficient systems; High-volume transactional systems, performance tuning, and full life cycle design/management of mission-critical distributed processing systems; CI/CD pipeline creation and support; SQL and NoSQL database experience (SQL Server, MySQL, DynamoDB, MongoDB). What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.PandoLogic. Keywords: Contact Center Account Manager, Location: Stafford, ENG - ST17 9YJ