Fundraising Support Assistant
23 days ago
Chesterfield
About the role Ashgate Hospice is proud to be a Disability Confident Employer. This means we are committed to inclusive hiring and encourage applicants from all backgrounds. Hours: Part-time 20 hours This post will work within the Supporter Engagement Team in Fundraising to respond to supporter enquiries count and process donations and thank supporters for their generosity. This is a vital role to build and maintain relationships with our donors to ensure supporters receive an excellent supporter journey and experience when donating to Ashgate Hospice. You will often be the first person a donor speaks to on the phone or meets in our Fundraising Hub when wishing to support the Hospice. You will undertake administration duties effectively and efficiently whilst collaborating with the wider fundraising team to ensure timely acknowledgements to supporters sharing the impact of their fundraising. This role requires excellent communication skills and a high level of emotional intelligence for supporter care. Key responsibilities: • Build and maintain relationships with our donors to ensure supporters receive an excellent supporter journey and experience of the hospice, • Take on regular shifts at the Fundraising Hub and Fundraising Centre to meet and greet supporters and accept donations, • Answer the Fundraising phone line politely and professionally directing queries to the appropriate team member, • Count donations in line with Hospice procedures and ensure accuracy of banking and reporting, • Ensure that all activity and donor information is recorded accurately on the database and that relevant administration is completed on time, • Represent the Hospice at community and awareness events throughout North Derbyshire to promote the full range of fundraising activities For the full details you can read the attached job description or give Jamie Smith Supporter Engagement Manager a call on for an informal chat. What youll bring: Heres what were looking for: • Excellent and accurate administrative and computer skills and working use of Microsoft office products (particularly Word Excel and Outlook), • Proven experience of delivering exceptional customer care within a charity or commercial environment by phone and in person, • Strong numeracy skills and financially minded, • Experience of working with databases or CRM system accurately, • Excellent verbal and written communication skills About Ashgate: Ashgate Hospice based in North Derbyshire offers free palliative and end of life care for adults with life-limiting or incurable illnesses including cancer neurological diseases and advanced heart kidney and lung conditions. Last year we cared for over 2400 people. Our aim is to support our patients by keeping them informed managing their symptoms and improving their quality of life from diagnosis onwards. We also provide vital support to the people who are important to them offering practical assistance and emotional support including bereavement services. Were more than a care provider. Were a campaigner for sustainable end of life care funding in the UK and we continually invest in our services and workforce. Our values are at the heart of everything we do: • We are compassionate., • We are a team. We strive to create a workplace thats happy safe and supportive and our team seems to agree! In fact 86% of staff would recommend Ashgate Hospice as an employer. We know how important wellbeing and work-life balance are which is why were open to flexible work arrangements including job-sharing. As part of our team youll have access to training opportunities to help you grow both personally and professionally. Whether you want to develop in your current role or explore new career paths well support you every step of the way. Want to know more about what its like to work with us Visit our website check out our social media channels or listen to our podcast The Life and Death Podcast. Its a great way to get a sense of the Ashgate team and the difference we make. Benefits of joining us At Ashgate we take care of the people who take care of others. Here are some of the benefits we offer: • Generous holiday entitlement with the option to increase it through our Annual Buy and Sell Leave Scheme., • A flexible working approach to help meet your needs and ours including options like job-sharing., • A Cycle to Work scheme and a Tech Benefit scheme to help spread the cost of your next bike or gadget., • The Westfield Health Cash Plan giving you money back on treatments like physiotherapy dental care and eye tests., • Free access to Westfield Rewards with discounts at hundreds of high-street retailers., • A confidential Employee Assistance Programme offering free round-the-clock support when you need it., • A pension scheme with up to 7% employer contribution helping you save for the future., • A life assurance scheme giving peace of mind for you and those important to you up to age 65., • A commitment to your personal and professional development with training opportunities to help you grow., • Free on-site parking whenever youre working at the hospice., • Discounted onsite caf at our Old Brampton site available to all staff To learn more about the role please contact Jamie Smith at or email Please note: Applications must be submitted via the Apply Now button on our website. Applications sent directly to HR or the recruiting manager will not be accepted. Proposed interview date: TBC Additional information: • If youre successful youll need to complete a DBS check as part of our pre-employment process. You can find more details in the candidate assistant notes., • As a healthcare provider we prioritise the safety of our patients staff and visitors. Thats why we encourage and recommend all staff to be vaccinated against COVID-19 and receive the flu jabunless theres a compelling reason not too, • If you need any help with the recruitment process our HR team is here to assist. You can reach them at ___, • If you need any help with the recruitment process our HR team is here to assist. You can reach them at About the role Ashgate Hospice is proud to be a Disability Confident Employer. This means we are committed to inclusive hiring and encourage applicants from all backgrounds. Hours: Part-time 20 hours This post will work within the Supporter Engagement Team in Fundraising to respond to supporter enquiries count and process donations and thank supporters for their generosity. This is a vital role to build and maintain relationships with our donors to ensure supporters receive an excellent supporter journey and experience when donating to Ashgate Hospice. You will often be the first person a donor speaks to on the phone or meets in our Fundraising Hub when wishing to support the Hospice. You will undertake administration duties effectively and efficiently whilst collaborating with the wider fundraising team to ensure timely acknowledgements to supporters sharing the impact of their fundraising. This role requires excellent communication skills and a high level of emotional intelligence for supporter care. Key responsibilities: • Build and maintain relationships with our donors to ensure supporters receive an excellent supporter journey and experience of the hospice, • Take on regular shifts at the Fundraising Hub and Fundraising Centre to meet and greet supporters and accept donations, • Answer the Fundraising phone line politely and professionally directing queries to the appropriate team member, • Count donations in line with Hospice procedures and ensure accuracy of banking and reporting, • Ensure that all activity and donor information is recorded accurately on the database and that relevant administration is completed on time, • Represent the Hospice at community and awareness events throughout North Derbyshire to promote the full range of fundraising activities For the full details you can read the attached job description or give Jamie Smith Supporter Engagement Manager a call on for an informal chat. What youll bring: Heres what were looking for: • Excellent and accurate administrative and computer skills and working use of Microsoft office products (particularly Word Excel and Outlook), • Proven experience of delivering exceptional customer care within a charity or commercial environment by phone and in person, • Strong numeracy skills and financially minded, • Experience of working with databases or CRM system accurately, • Excellent verbal and written communication skills About Ashgate: Ashgate Hospice based in North Derbyshire offers free palliative and end of life care for adults with life-limiting or incurable illnesses including cancer neurological diseases and advanced heart kidney and lung conditions. Last year we cared for over 2400 people. Our aim is to support our patients by keeping them informed managing their symptoms and improving their quality of life from diagnosis onwards. We also provide vital support to the people who are important to them offering practical assistance and emotional support including bereavement services. Were more than a care provider. Were a campaigner for sustainable end of life care funding in the UK and we continually invest in our services and workforce. Our values are at the heart of everything we do: • We are compassionate., • We are a team. We strive to create a workplace thats happy safe and supportive and our team seems to agree! In fact 86% of staff would recommend Ashgate Hospice as an employer. We know how important wellbeing and work-life balance are which is why were open to flexible work arrangements including job-sharing. As part of our team youll have access to training opportunities to help you grow both personally and professionally. Whether you want to develop in your current role or explore new career paths well support you every step of the way. Want to know more about what its like to work with us Visit our website check out our social media channels or listen to our podcast The Life and Death Podcast. Its a great way to get a sense of the Ashgate team and the difference we make. Benefits of joining us At Ashgate we take care of the people who take care of others. Here are some of the benefits we offer: • Generous holiday entitlement with the option to increase it through our Annual Buy and Sell Leave Scheme., • A flexible working approach to help meet your needs and ours including options like job-sharing., • A Cycle to Work scheme and a Tech Benefit scheme to help spread the cost of your next bike or gadget., • The Westfield Health Cash Plan giving you money back on treatments like physiotherapy dental care and eye tests., • Free access to Westfield Rewards with discounts at hundreds of high-street retailers., • A confidential Employee Assistance Programme offering free round-the-clock support when you need it., • A pension scheme with up to 7% employer contribution helping you save for the future., • A life assurance scheme giving peace of mind for you and those important to you up to age 65., • A commitment to your personal and professional development with training opportunities to help you grow., • Free on-site parking whenever youre working at the hospice., • Discounted onsite caf at our Old Brampton site available to all staff To learn more about the role please contact Jamie Smith at or email Please note: Applications must be submitted via the Apply Now button on our website. Applications sent directly to HR or the recruiting manager will not be accepted. Proposed interview date: TBC Additional information: • If youre successful youll need to complete a DBS check as part of our pre-employment process. You can find more details in the candidate assistant notes., • As a healthcare provider we prioritise the safety of our patients staff and visitors. Thats why we encourage and recommend all staff to be vaccinated against COVID-19 and receive the flu jabunless theres a compelling reason not too, • If you need any help with the recruitment process our HR team is here to assist. You can reach them at