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  • Sales & Customer Service Representative
    Sales & Customer Service Representative
    hace 7 horas
    £30000–£50000 anual
    Jornada completa
    London

    Role Overview We are seeking a professional, reliable, and customer-oriented team member to deliver exceptional customer service and support sales activities. Location : East London , Charlie Browns Roundabout Key Responsibilities • Deliver a high standard of customer service, • Respond to customer enquiries in a timely, professional, and effective manner., • Promote and sell services aligned with company objectives., • Accurately process orders, payments, and customer information., • Resolve customer issues and complaints efficiently and professionally., • Collaborate with colleagues to achieve individual and team targets. Candidate Requirements • Previous experience in sales or customer service, • Excellent verbal and written communication skills., • Strong interpersonal skills with a customer-focused approach., • Professional appearance and conduct., • Ability to work independently and as part of a team., • Basic computer literacy., • Strong organisational skills and attention to detail. What We Offer • Highly competitive salary, • Attractive commission and performance-based incentives, • Clear earning potential well above industry average, • Comprehensive training and continuous professional development, • A professional, supportive, and performance-driven working environment, • Excellent opportunities for career progression Application Process Interested candidates are invited to submit their CV along with a brief cover letter outlining their suitability for the role.

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  • Care Coordinator
    Care Coordinator
    hace 1 día
    £25000–£26000 anual
    Jornada completa
    London

    JOB OVERVIEW: • To provide leadership to care staff within the service., • To provide care in accordance with current best practices, according to policy and procedures, agreed standards, legislative requirements, and relevant regulations under the direction of the Manager., • To supervise the care delivery within the service., • To maintain skills at a current level, and undertake such training and development as may, from time-to-time, be required to maintain practices as up to date., • This job description should be read in conjunction with the company’s staff handbook, which outlines additional policies and procedures relevant to this role. BASIC SKILLS REQUIREMENTS (including numeracy, literacy,and English-speaking abilities: • Experience in Care Coordinating minimum of 1 year, within a similar environment., • Knowledge of rota planning, ensuring adequate staff on duty with correct skill mix and fair allocation on off duty/annual leave., • Knowledge and understanding of Dols/Mental Capacity Act/Safeguarding., • Preferably NVQ level 2 or similar qualifications., • Good written and oral communication skills including an ability to be sensitive to the needs of clients with mental health issues and an ability to work collaboratively with a wide range of people including Social Workers, practitioners, and other professionals., • Good IT skills including proven experience of using Microsoft Office, particularly Word, Excel, and PowerPoint. PERSONAL ATTRIBUTES: • Listening & responsive skills., • Organised and flexible., • Able to problem solve and to recognise when to refer to senior manager., • Able to manage by example., • Able to delegate and to give clear instructions., • Ability to work under pressure, independently and as a team player., • Approachable & sympathetic., • Observant. MANAGEMENT RESPONSIBILITIES: General responsibilities of the position include: 1. Deploy and supervise team/carer when necessary., 2. Mentor new members of staff., 3. To supervise staff and ensure that all staff contribute to the efficient running of the service., 4. Maintain a smart and tidy appearance and always wear the appropriate clothing whilst on duty., 5. Be responsible for promoting and protecting the welfare of those individuals supported by the service., 6. Attend/Lead training sessions and fire drills, as required., 7. Ensure confidentially and Data Protection is adhered and no matters concerning clients or business operational are not discussed with other clients or outside the office with anyone one else., 8. Observance of Health and Safety requirements, 9. Report any accidents involving either staff or clients., 10. Work in cooperation with members of the multidisciplinary teams to maximise opportunities for service users., 11. Be prepared to do extra or other duties on occasions as requested in line with the job.

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