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JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... A DAY IN THE LIFE OF A NIGHT'S GUEST SERVICES ASSISTANT AT HOLIDAY INN EXPRESS DUNSTABLE What you'll be doing... Reporting to the Duty Manager, we are looking for someone who enjoys variation and has a flexible approach to their working environment. Interested in learning how each department within the hotel operates? We have got you covered at Holiday Inn Express Dunstable. This three star Dunstable hotel is situated just 5 minutes drive south of Dunstable Town Centre in the picturesque Bedfordshire countryside, just outside Luton on the outskirts of London. The hotel has been purpose built for comfort and value and offers a warm and welcoming service to all guests. With 120 stylish en suite bedrooms and four modern purpose built meeting rooms, the hotel is the perfect choice for leisure and business travellers. All public areas and conference rooms within the hotel are fully air-conditioned and have free WiFi access. The hotel is close to Junction 9 on the M1 making it ideal for local business parks or guests with onward travel on the national motorway network. Located within the London commuter belt the hotel has excellent public transport links with direct trains from nearby Luton to London St Pancras every 10 minutes. The hotel is a short drive from London Luton International Airport, approximately 20 minutes drive from the hotel. Our park, stay and fly package takes the stress out of getting to the airport You can expect to wear many capes throughout your working day including Guest Service Agent, Receptionist, Food & Beverage Assistant and Housekeeping - no shift is the same! Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service. We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service! WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements... To succeed in the role of Guest Service Assistant you will need the following qualities and skills. Outstanding communication skills Experience within a customer facing role is preferred. No experience? No big deal - we’ll train you up! A can-do attitude Computer literate with a professional telephone voice WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1000 per year To learn more about our full benefits package, click here to watch our employee benefits video. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us via mail. International Talent Welcome: We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role. RBH holds a sponsorship license, making the immigration process a smooth journey for the right candidate. RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotel owners. Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK. Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager. As the UK’s leading hotel management company, we operate over 50 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels.

• Strong organisational skills with excellent time-keeping capabilities. • Strong communicator, both verbal and written. • Strong numerical abilities • Working as part of a team. • Strong IT / English capabilities. • Ability to produce highly accurate work. • Ability to take initiative. • Experience in Qube Software preferred not essential • In-putting invoices onto Qube/ Mail Merge documents on Qube • Audio Typing - minimum typing speed 70WPM • Liaising with Utility companies • Liaising with Contractors • Credit Control • Monitoring office supplies and reordering them as needed • Operating and overseeing the maintenance of office equipment, such as printers and photocopiers • Typing letters, reports and other business documents • Updating and maintaining records, both on paper and digitally • Making travel and accommodation arrangements for staff

We are currently seeking a professional and friendly receptionist to join our team. The receptionist will be the first point of contact for our company and will play a crucial role in providing excellent customer service and administrative support. Key Responsibilities: - Greet and welcome visitors in a courteous and professional manner - Answer and direct phone calls promptly and efficiently - Maintain a clean and organised reception area - Manage incoming and outgoing mail and packages - Assist with scheduling appointments and meetings - Provide basic information to clients/customers and direct inquiries to the appropriate department - Assist with various administrative tasks as needed

Perform general reception duties, including photocopying, scanning, and mailing - Maintain filing systems - Manage calendars, contact parents when children are ready to leave after class - Handle incoming calls and emails, providing excellent phone etiquette and customer service - Support other team members with class assistant work such as marking papers, recording, pulling sheets and dating them keeping them ready for children ahead of their weekly sessions

Greet and welcome visitors professionally and courteously. Answer and direct phone calls promptly and professionally. Manage incoming and outgoing mail, emails, and posts. Schedule appointments and meetings, and manage calendars as needed. Assist in the preparation of documents, reports, and presentations. Handle inquiries and provide information to clients, customers, and staff. Maintain office supplies inventory and place orders when necessary. Handle sensitive and confidential information with discretion. Responsible for preparing invoices and handling client files.

An exciting opportunity to join our exquisite, high-end boutique specialising in bespoke tailoring and bridal alterations, based in the West End of London. We are looking for an enthusiastic individual who possesses outstanding communication, customer services and problem solving skills. The ideal candidate would have interest in Fashion, the ability to multi task and deal with difficult situations whenever such situations arise. The objective of the role is to deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our customers. • Deliver excellAn exciting opportunity to join our exquisite, high-end boutique specialising in bespoke tailoring and bridal alterations, based in the West End of London. We are looking for an enthusiastic individual who possesses outstanding communication, customer services and problem solving skills. The ideal candidate would have interest in Fashion, the ability to multi task and deal with difficult situations whenever such situations arise. The objective of the role is to deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our customers. • Deliver excellent customer service, at all times • Keep the reception and the shop floor area clean and tidy, at all times. • Deal with all enquiries in a timely, professional and courteous manner, in person, on the telephone or via e-mail. • Administer all bookings, cancellations and no-shows, in line with company policy via our in-house database. • Keep up to date with current pricing, to provide information to customers, on request, while maximising sales opportunities. • Fulfil all reasonable requests from customers to ensure their satisfaction • Report any issues immediately to the Directors, including maintenance issues with furniture, fittings and equipment • Always adhere to all company policies and procedures and licensing laws • Carry out instructions given by the Directors in a timely manner

Goldmills are hiring a Luggage Porter on behalf of our client, a popular 4* Hotel in the Waterloo area. We are looking for a friendly, confident individual who is passionate about delivering excellent customer service. The position is available on either a full-time or part-time basis and hours will be 9am - 5:30pm. Your daily duties will include but not restricted to; - Providing guests with a warm greeting upon arrival - Paying close attention to detail, ensuring you are always aware of customers needs - Provide information to guests, such as maps, brochures, tourist information etc. - Able to provide guests with recommendations on local attractions, restaurants, bars, events and places to see - Arrange special services for customers when required - Knowledge of all promotions and packages within the hotel and able to promote these to customers - Handle customer enquiries and relaying to Manager when required - Handle guest mail and messages ensuring they are responded to and managed promptly It is important that the right person is attentive and personable, pays close attention to detail and makes guest satisfaction a priority.

Job Description: · discusses business methods, products or services and targets customer group to identify marketing requirements. · establishes an appropriate quantitative and qualitative market research methodology and prepares proposals outlining programmes of work and details of costs. · discusses possible changes that need to be made in terms of design, price, promotion etc. in light of market research with appropriate departments. · briefs team on client requirements, monitors the progress of advertising campaigns and liaises with client on potential modifications. · Help by suggesting, devising and co-ordinating direct mail campaigns to target markets as outlined in the Sales Activity Plan. Requirements · Have minimum 6 months 1 year working experience, alongside education or post education. Would be advantageous but not essential. · Be a fantastic communication skill both verbal and written. · Be a collaborate team player whilst maintaining an ambitious and competitive mindset. · Can grasp new topics and acquire new skills quickly. · Be curious and have a solution focused mindset, always finding a way to overcome challenges and deliver results. · Be incredibly coachable and willing to learn. · Possess excellent organizational skills.

Please find below a list of activities that encompass your role as an Office Administrator for TFM Ltd - Supervise and coordinate activities of all staff. - Manage and maintain work schedule for engineers assisting the operations director. - Maintain management information systems, both manual and computerised. - Review and answer correspondence. - Provide secretarial or executive services for directors. - Establish and maintain supplier accounts. - Ensure data is entered into the relevant systems promptly. - Assist the compliance manager with any annual audits. - Manage the filing, storage and security of documents. - Respond to enquiries in a timely and professional manner. - Assist the compliance manager with the management of ISO 9001 & 14001 procedures - Maintain insurance coverage’s, business, motor, etc. - Dealing with telephone and email enquiries. - Creating and maintaining filing systems, both paper and electronic. - Keeping diaries and arranging appointments. - Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets, mailing lists and databases. - Devising and maintaining office systems. - Arranging travel and accommodation for staff as and when required. - Organising and storing paperwork, documents and computer-based information in an efficient and retrievable manner. - Monitoring and always updating EWM, our work platform for engineers. - Collating information from sub-contractors to enable invoices to be created. - To make sure all job sheets are received in a timely manner from the engineers and sub-contractors. - To accept responsibility for tasks that are not necessarily listed above but are commensurate with a role of this type.

We are seeking a friendly, organized, and professional Receptionist to join our team. As the first point of contact for our company, the Receptionist plays a crucial role in providing exceptional customer service and administrative support. The ideal candidate will have excellent communication skills, a welcoming demeanor, and the ability to multitask effectively. Responsibilities: Greet and welcome visitors in a courteous and professional manner. Answer, screen, and direct incoming phone calls promptly and efficiently. Manage the reception area, ensuring cleanliness and organization. Receive and sort daily mail and deliveries. Maintain office security by following procedures and monitoring the visitor logbook. Assist with various administrative tasks such as data entry, filing, and scheduling appointments. Coordinate meeting room reservations and ensure meeting spaces are prepared. Provide general administrative support to team members as needed. Assist with special projects and tasks as assigned by management.

Goldmills are hiring a Concierge on behalf of our client, a popular 4* Hotel in the Waterloo area. We are looking for a friendly, confident individual who is passionate about delivering excellent customer service. The position is available on either a full-time or part-time basis and hours will be 7am - 7pm. Your daily duties will include but not restricted to; - Providing guests with a warm greeting upon arrival - Paying close attention to detail, ensuring you are always aware of customers needs - Provide information to guests, such as maps, brochures, tourist information etc. - Able to provide guests with recommendations on local attractions, restaurants, bars, events and places to see - Arrange special services for customers when required - Knowledge of all promotions and packages within the hotel and able to promote these to customers - Handle customer enquiries and relaying to Manager when required - Handle guest mail and messages ensuring they are responded to and managed promptly It is important that the right person is attentive and personable, pays close attention to detail and makes guest satisfaction a priority.

We are recruiting for part time and full time roles in our Despatch Team. Based in our Camden offices, our warehouse is busy despatching online orders 7 days a week. Picking and packing orders requires quick thinking, good problem solving skills and the ability to be on your feet all day. Its a fun, fast faced environment with a friendly, family atmosphere. Flexible hours and days to suit your needs. Previous warehouse or customer service experience is preferable but not essential. A degree or similar education is preferable but not essential. Please attach your CV to your application and state whether you are seeking Full time or Part time hours. Salary example based on full time hours but part time is pro rata.

We are looking for a passionate** Hotel Receptionist** to join our wonderful team at Merit Kensington Hotel, our elegant 4 star boutique hotel in Earl’s Court. What you’ll do - Attend to all guest queries in a prompt, professional manner ensuring a high level of guest satisfaction. - Completing a seamless check in and check out service for all our guests. - To act as a point of contact for all guests, helping and offering them efficient customer service, identifying their needs as well as product knowledge - Ensure the correct handling of guest messages, mail and packages. - To know details of the day’s arrivals, identify priority guests, VIPs and ensuring their rooms are checked prior to arrival and placed with relevant VIP amenities. - Ability to work independently and handle emergency situations calmly.

**Job Description:** We are seeking an organized and proactive Office Assistant to join our team. As an Office Assistant, you will play a crucial role in ensuring the smooth operation of our organization. Your responsibilities will include maintaining web logs, filing receipts, answering calls, and providing support to other office colleagues. Working hours will be Monday to Friday 9am-5pm with flexibility required to assist at fundraising events on a few evenings and weekends during seasonal demand. Responsibilities: Data Retrieval from Backend Retrieve and manage data from the backend of our website Providing data for finance Clerical Duties: Handle mailing and filing of correspondence Answer incoming calls Sort and distribute incoming mail Administrative Tasks: Type correspondence, meeting notes, and forms Photocopy, scan, and file documents Maintain accurate records and enter data Creating profiles and issuing receipts Assist in organizing events when necessary **Skills and Qualifications:** Previous experience in a related field preferred. WordPress – is an added advantage. Self-driven and excellent customer care skills. Proficiency in Microsoft Excel and word Attention to detail and professional appearance. Highly motivated and able to prioritize efficiently. Ability to work alone or as part of a team.

```Duties``` - Perform a variety of clerical and administrative tasks to support the efficient operation of the office - Utilize computerized systems for data entry, record keeping, and document management - Provide administrative support to staff members and management as needed - Type and proofread documents, correspondence, and reports - Maintain office supplies and inventory - Assist with scheduling appointments and meetings - Answer phone calls and direct inquiries to the appropriate personnel - Handle incoming and outgoing mail and packages - Assist with basic bookkeeping tasks using QuickBooks software ```Requirements``` - Proven experience in an administrative or clerical role - Strong organizational skills with the ability to multitask and prioritize tasks effectively - Proficient in using computer applications such as Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides) - Excellent data entry skills with a high level of accuracy - Familiarity with office equipment such as printers, copiers, and scanners - Knowledge of basic bookkeeping principles and experience using QuickBooks is a plus - Professional phone etiquette and strong communication skills - Ability to maintain confidentiality and handle sensitive information with discretion Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as necessary to meet business needs.

The Role: We are seeking a highly organized and detail-oriented Office Administrator to join our team. The ideal candidate will play a key role in maintaining day-to-day operations, ensuring a smooth and efficient working environment. The Office Administrator will be responsible for handling administrative tasks, coordinating office activities, and providing support to the Directors and Business Support Manager. Duties and Responsibilities: Perform general office tasks: photocopying, binding, scanning, data entry, and record keeping. Manage office supplies, ensuring adequate stock levels. Answer and direct phone calls, emails and inquiries professionally. Greet and assist visitors, clients, and employees in a friendly manner. Handle incoming/outgoing mail and coordinate courier services. Schedule and coordinate meetings, appointments, and boardroom bookings. Assist in organizing company events, managing guest lists and liaising with venues and suppliers. Coordinate maintenance and repair of office equipment and facilities. Support social media activities, including content research for LinkedIn and Instagram. Liaise with vendors to ensure a well-functioning work environment. Provide administrative support to the Business Support Manager and Directors as needed. Collaborate with departments to facilitate effective communication and workflow. Fulfill the role of Fire Safety Officer and First Aider. Any other duties as reasonably requested by the Business Support Manager and Directors. Experience: Educated to A-level or above. 2 years roven experience as an Office Administrator or in a similar administrative role. Strong organizational and multitasking skills. Excellent communication and interpersonal abilities. Proficiency in MS Office (Word, Excel, Outlook), with a good level of IT literacy. Demonstrates a good level of proactivity and forward planning, with an ability to take ownership of workload. Reliable and a good timekeeper. Knowledge of health and safety regulations and CRM systems is a plus. Closing date: Friday 24th February 12:00pm Interviews: w/c 4th March Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested to meet the ongoing needs of the organization. Job Type: Full-time Salary: £25,000.00-£30,000.00 per year Benefits: Additional leave Company events Company pension Cycle to work scheme Free fitness classes Free parking Health & wellbeing programme On-site parking Sick pay Store discount Schedule: Monday to Friday Education: A-Level or equivalent (required) Experience: Administrative experience: 2 years (required) Language: English (required) Ability to Commute: London (required) Work Location: In person