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Play a pivotal role in ensuring the seamless operation of a dynamic restaurant, dedicated to delivering exceptional guest experiences and fostering a supportive, high-performing team environment. Your contributions will be crucial to maintaining a reputation for world-class service. This role is based at The River Restaurant by Gordon Ramsay at the Savoy Hotel. Key responsibilities include: • Staff Training & Development: Lead comprehensive training sessions for front-of-house staff, covering diverse food and beverage menus, and ensuring rigorous adherence to service protocols and standards. Provide ongoing coaching to cultivate an extraordinary and skilled team., • Operational Excellence: Design and execute efficient seating plans, adapting them in real-time to optimize service flow and maximize guest satisfaction. Maintain seamless communication with the kitchen team and senior management throughout all service periods. Meticulously oversee and manage customer preferences and requirements, including special occasions, dietary restrictions, and unique requests, ensuring they are accurately communicated and flawlessly met., • Service Standards & Quality Assurance: Champion and promote the highest standards of service excellence across all front-of-house operations. Your leadership will ensure all team members consistently deliver outstanding customer care, from guest arrival to departure., • Team Leadership & Environment: Actively contribute to and cultivate a positive, collaborative, and highly productive team atmosphere during every shift, inspiring passion and dedication within the team., • End-of-Day Procedures: Efficiently manage and oversee all closing duties, ensuring the restaurant is impeccably prepared for the next service and maintaining operational continuity. This role offers an exceptional opportunity to thrive in a renowned hospitality setting, contributing to an environment celebrated for its extraordinary teams and commitment to excellence.