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The University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here. The Role and the Department The Department of Mathematical Sciences is one of the UK's best Mathematics departments with an outstanding reputation in teaching, research and employability of our students. It has an active programme of internationally recognized research in Pure Mathematics, Applied Mathematics (including Applied Analysis and PDE, Theoretical Particle Physics and Mathematical Biology) and Statistics and Probability. The research culture is vibrant, with many visitors, seminars, international conferences and workshops. We aim to provide a supportive and friendly environment with a strong sense of community. The Department, which has grown to 116 permanent members of staff, moved to a brand new building in early 2021. The Department holds an Athena SWAN Bronze award. Athena SWAN is a national initiative that recognises the advancement of gender equality, representation, progression and success for all in academia. The Department also supports the London Mathematical Society Good Practice Scheme, whose aim is to support mathematics departments to embed equal opportunities for women within their working practices. The Learning and Teaching Coordinator is responsible for the provision of a professional, efficient administrative service, taking responsibility for operational aspects of programme delivery. S/he will ensure deadlines are met and service delivery standards are maintained, working in accordance with University and Departmental policies and procedures. The Learning and Teaching Coordinator will often work independently but also as a member of the Learning and Teaching Team which is line managed by the Learning and Teaching Manager, taking day to day decisions and using his/her experience and initiative to decide on appropriate courses of action and resolve complex problems. S/he will possess excellent organisational and time management skills, display initiative and flexibility, and demonstrate a commitment to customer service excellence. Working at Durham A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits: • 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days per year. The University closes between Christmas and New Year., • No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies., • Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme., • On site nursery is available and access to holiday camps for children aged 5-16 throughout the year., • Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers)., • There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities., • The opportunity to take part in staff volunteering activities to make a difference in the local community., • Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions. Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It's important to us that all of our colleagues are aligned to both our values and commitment to EDI. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role. What you need to demonstrate when you apply/Person Specification When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterisk* next to it, it may be given additional weighting when your application is considered. Your application should cover the following criteria: Essential Criteria Qualifications/Experience 1. Five GCSE's at least Grade C or level four (or equivalent) including English Language and Mathematics or a Post-16 qualification or equivalent experience., 2. Experience of working in a busy office environment delivering front line administrative services to a high standard., 3. Experience of managing time to meet deadlines and working under pressure without compromising on quality., 4. Experience of providing advice and guidance to a range of customers and colleagues. Skills/Abilities/Knowledge 5. Excellent spoken and written communication skills including the ability to develop effective working relationships, both internally and externally., 6. Strong digital competence across a range digital devices and apps., 7. Ability to solve problems yourself and as part of a team and resolve issues, plan solutions and make pragmatic decisions., 8. Committed to continuing professional development., 9. Ability to participate in networks to share and discuss good practice and exchange information., 10. Proven IT skills, including use of Microsoft Office., 11. Demonstrable ability to proactively work with team members to ensure the delivery of high quality services. ., 12. Demonstrable ability to provide advice and guidance to a range of customers and colleagues. Desirable Criteria 13. Work flexibly outside normal office hours during peak periods, if required., 14. Experience of working in Higher Education., 15. Experience of working in a multicultural environment. How to apply To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. Where there are desirable criteria we would also urge you to provide any relevant evidence. Please don't forget to check if there is any weighted criteria (see above). While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview. Submitting your application We prefer to receive applications online. We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails What you are required to submit: • A CV, • A supporting statement which shows examples of how you meet all of the criteria within the Person Specification Contact details If you would like to have a chat or ask any questions about the role, Fiona Giblin- Learning and Teaching Manager would be happy to speak to you via email in the first instance: Typical Role Requirements Service Delivery • Show a commitment to equality, diversity and inclusion and the University's values., • Ensure that relevant regulatory and professional standards are being used within services being delivered by your team., • Respond to queries and provide information/advice, while raising more specialist or complex queries with more experienced team members., • Use your experience and problem-solving skills to investigate and resolve issues relevant to your role such and make recommendations based on your findings., • Continually review what is required from staff, students and others who you work with to make sure the best possible service is provided., • Ensure that processes and business systems effectively support the services being delivered by the team., • Ensure that data is accurate and provide reports and analysis of patterns and trends to senior colleagues., • Capture and share information and data that needs to be shared with relevant networks and committees., • Use digital media e.g. SharePoint, to update team members and colleagues, students and external contacts., • Resolve queries and requests for information and advice, and act as a key contact in relation to student or programme issues, signposting to other staff or departments where appropriate and escalating more specialist and complex queries or issues to more experienced team members., • Provide guidance and advice to resolve problems and queries for a broad range of service users, developing expertise in relation to teaching, learning and assessment policies and processes., • Identify priorities and monitor processes and activities to ensure success, e.g. monitor progress against deadlines, ensure accurate recording of marks, and ensure feedback is given in a timely manner., • Deliver support services to ensure the effective and efficient running of business processes and systems, ensuring students receive appropriate academic support and guidance., • Monitor and evaluate service delivery to ensure compliance with regulatory and professional procedures and standards, including UK Border Agency requirements., • Use initiative to identify student welfare issues, escalating to decision makers where appropriate., • Develop and enhance operational and administrative policies, systems and procedures, fostering a continuous improvement philosophy., • Accurately record information and data, including minutes of formal meetings. Planning and Organising • Plan and organise own workload, taking responsibility for operational aspects of programme delivery, ensuring deadlines are met and service delivery standards are maintained., • Plan and coordinate a range of teaching, learning and assessment activities., • Organise and schedule resources, activities and events, e.g. student registration, student induction., • Provide specialist support and advice to team members on areas of expertise., • Explain and provide instruction to other team members on how to correctly record and manage data., • Make changes to the services provided by your team in discussion with other team members., • Identify opportunities and contribute to decisions on how to improve services being delivered by the team., • Use your knowledge and expertise to provide advice and guidance to resolve problems and respond to a wide range of queries., • Provide instruction and demonstrations to others within area of working beyond immediate team., • Create good working relationships with other team members and anyone else that you come across as part of your role to work together on joint activities., • Liaise with staff in other areas, professional organisations and agencies to ensure that services are being delivered in an efficient and collaborative way., • Create good working relationships with internal and external partners and suppliers to work together on joint activities., • Build relationships with contacts and contribute to internal and external networks to share good practice and exchange information., • Liaise with external suppliers, contractors, specialists and service providers to plan the delivery of services and events. • Any other reasonable duties. Specific role requirements: Work outside normal office hours during peak periods. Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University which provides information on the collation, storing and use of data. When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

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