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Baltic Recruitment are currently recruiting for a Permanent UK Customer Service Specialist, for a client located in Newton Aycliffe. Reporting to the Sales Director - Europe, responsible for fostering a strong working relationship with sales and operations teams, collaboratively managing a shared portfolio. Proactively ensuring the timely handling of customer requests, enhancing the overall success rate of new business opportunities. Instilling a culture of customer satisfaction by promptly addressing inquiries and complaints via telephone or email in a fast-paced environment. Always embodying The Company's core values while striving to meeting and exceeding customer expectations. UK Customer Service Specialist Main Duties & Responsibilities: Promptly responds to customer inquiries through various channels such as phone, email, chat, or social media. Proactively engages with customers and prospects to build rapport and maintain high customer satisfaction. Collaborates with other departments to address and resolve customer issues, complaints, or concerns effectively and efficiently. Ensures that customer information, interactions, and transactions are accurately recorded in the company CRM. Collaborates with sales team to understand their needs and help achieve department specific goals. Assists customers with placing orders, tracking shipments, and resolving any issues related to the ordering process. Supports the Sales function by liaising with global suppliers to answer customer questions, request pricing, and source product samples for new projects. Assists with Quality issues, including CASE creation, and liaising with the Quality Manager for a prompt resolution. Assists customers with billing inquiries, processing payments, and resolving payment-related issues. Communicates promptly with all other impacted departments status updates and changes resulting from engagement with customers, suppliers, carriers, and other service providers. Responds promptly to requests from other departments in support of high customer service and satisfaction. Ensures sales process adoption & compliance while identifying opportunities for improvement. Participates in monthly quarterly review meetings (QRM) and assists with the onboarding of new customer opportunities. Assists sales team with administrative tasks for core processes, such as RFQ's, Proposals, and Cases. Stays informed about new products, services, and industry trends. Assists sales team with sample fulfilment, ensuring all samples arrive in a timely fashion with the appropriate paperwork. Proactively follows up with customers to ensure satisfaction after a purchase or problem resolution. Analyzes sales and inventory data to identify trends and opportunities for improvement. Maintains customer confidentiality and ensures customer service activities align with company policies and guidelines. Meets regularly with the Sales Director of Europe to give feedback to help improve customer service culture, response time and tools to improve customer's experience. Represents company in a positive, professional, and enthusiastic manner when working with suppliers, customers, carriers, service providers, and other employees. Assists with other projects or tasks as assigned. Attends company sponsored training as required for department. Communicates fully with Sales Director of Europe, including participation in regular one-on-ones. UK Customer Service Specialist Applicants: Minimum of 3-5 years' Customer Service experience with a record of excellence. Effectively communicates both orally and in writing to internal and external parties. Proficient in time management, organization, and problem-solving skills. Ability to measure against standards, communicate performance issues, and provide recommendations for improvement. Proficient in Microsoft Office tools. Ability to prioritize multiple projects and maintain strict deadlines. Ability to work independently with limited supervision. Ability to see a job or project through to final completion. Ability to work in a team environment. Excellent Listening Skills. Results-Driven. Ability to Work in Fast-Paced Environment. Company Benefits: Weekends Free to Spend with Family & Friends. Leadership Development Training. 100% Paid Private Employee Benefits: Medical, Dental, Life Assurance. Paid Time Off 20-30 Days a year based on tenure. Paid Floating Holiday for your Birthday. Salary is £24,500 - £32,000 . Working hours are 8:00am-4:30pm, Monday-Friday. TPBN1_UKTJ

Driving Excellence in Residential Childcare Are you an experienced leader in childrens residential care looking to make a meaningful impact? Do you thrive in a dynamic, purpose-driven environment where leadership, collaboration, and innovation are key? At Wilderness Way, we provide outstanding care and support to children with complex needs.Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.Were seeking a Regional Operations Manager with proven experience in residential childcare to lead the mobilisation of new services and drive quality improvements across our region.What Youll Be Doing Leading the mobilisation of new residential homes, ensuring timelines and quality standards are met.Driving continuous improvement through data-led reporting and service evaluation.Managing and mentoring operational teams to deliver exceptional care and meet financial and regulatory goals.Acting as Responsible Individual when required, ensuring full compliance with Ofsted and other statutory regulations.Building strong relationships with external stakeholders including Ofsted, social workers, and commissioning teams.Embedding our values and vision into every aspect of service delivery.What Were Looking For Essential: Significant experience in childrens residential care, ideally in a leadership or service development role.Strong understanding of Ofsted regulations, safeguarding, and statutory frameworks.A strategic thinker with a hands-on approach to leadership and operational delivery.A compassionate and collaborative leader who inspires teams to deliver outstanding care.Experience working alongside clinical, education, and therapeutic teams to ensure holistic support for children.Why Join Us? Salary: £65,000 per annum £5,000 car allowance Annual Leave: 35 days, with additional days awarded at 2 and 5 years of service Workweek: 40 hours (Mon-Fri, 9am-5pm) with occasional flexibility Health & Wellbeing: Private Medical Insurance, Medicash plan, 24/7 GP access, cashback on optical/dental, gym discounts Recognition & Rewards: £1,000 referral bonuses, monthly Wilderness Heroes awards Financial Security: Pension contributions, life assurance (2x salary) Perks: High street savings, leisure discounts, and tailored local offers All roles are subject to Safer Recruitment checks including references, enhanced DBS, and online/social media screening.We are committed to safeguarding and promoting the welfare of children and expect all staff to share this commitment. xjlbheb We welcome applications from all backgrounds and protected characteristics.

Our client is seeking a Social Media Manager to lead the delivery of their social media strategy, ensuring their message reaches and resonates with the right audiences in support of their life-changing mission. As a Social Media Manager, you will shape our client’s social media strategy to engage

Nexus Media Group is a B2B publishing and events business, which focuses on the health and education sectors. Our range of established media titles, expos, awards, conferences and sector-leading events provide market intelligence and business connections, underpinned by a long-standing commitment to

If you're a Social Media Manager who enjoys running busy channels, working with meaningful content, and being part of a growing creator-led business, we'd love to hear from you. Social Media Manager - Top UK Influencer.

The ideal candidate will lead the account development and penetration strategy for assigned customers or regions.They should be skilled at building and maintaining relationships with clients and work to provide exceptional customer service to clients.Manage a portfolio of accounts.Develop positive r

We’re on the lookout for an experienced Senior Account Manager to join our Client Services team. As an award-winning social media agency with an exceptional portfolio of clients across SaaS, technology and agriculture, we’re innovating B2B social.

One that could absolutely become a permanent appointment for the right person!.You could join a seriously cool content creation agency that's growing fast and creating content that people actually want to watch.This is a new role, they are testing the water with a.In reality? If you come in, make it

Nexus Media Group is a B2B publishing and events business, which focuses on the health and education sectors. Our range of established media titles, expos, awards, conferences and sector-leading events provide market intelligence and business connections, underpinned by a long-standing commitment to

The ideal candidate will lead the account development and penetration strategy for assigned customers or regions.They should be skilled at building and maintaining relationships with clients and work to provide exceptional customer service to clients.Manage a portfolio of accounts.Develop positive r

With strong momentum across APAC and Europe, they are expanding their presence in the UK and France and now seek an ambitious Sales Manager to help drive growth. As a Sales Manager, you will play a key role in monetising premium Connected TV (CTV) inventory across the UK markets. This is a fantastic

We're looking for a Paid Media Manager to join a specialist performance agency based in Bath, delivering best-in-class digital advertising for an exciting portfolio of consumer brands. You'll play a key role in the Media Planning & Buying team, owning day-to-day campaign management and driving measu

About the roleWe're working with an ambitious and growing business based in Cardiff that's looking to appoint a Senior Paid Media Manager to lead and optimise paid media activity across multiple channels.

Social Media and Marketing Manager£35,000 - £50,000Our Client are a leading provider of Renewable Solar PV Technologies, helping homeowners as well as businesses throughout the United Kingdom to discover the benefits of cleaner, greener energy. We have a vacancy for a Social Media and Marketing Ma

The Media Governance Manager is responsible for designing, embedding, and operationalising media governance frameworks that improve media efficiency, effectiveness, and consistency. This role acts as the primary liaison between the Media CoE, local subsidiaries, and global stakeholders, ensuring tha

Social Media ManagerPay:£30,000.

We're looking for a Paid Media Manager to join a specialist performance agency based in Bath, delivering best-in-class digital advertising for an exciting portfolio of consumer brands. You'll play a key role in the Media Planning & Buying team, owning day-to-day campaign management and driving measu

Social Media and Marketing Manager. We have a vacancy for a Social Media and Marketing Manager to join their Marketing Team located intheir Head Office in, Hertfordshire.

We're working with a fast-growing international business operating in a highly regulated consumer goods sector, looking to hire a hands-on Social Media Manager to build and own its organic social presence.

MediaManagerCroydon office location with hybrid working£50,000 to £55,000 per annum plus Civil Service PensionContract Type: PermanentPosition type: Full TimeAt the Pension Protection Fund (PPF), we saf

Excited to grow your career?Our purpose is to make it easy for people to save and invest for a better future.We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown.We know that sometimes people can be put off applying f

Social Media and Content Manager.

Reporting directly into the Senior Brand & Marketing Manager, the Social Media Manager will be responsible for developing and executing a channel‑specific social strategy and influencer programme for our Mainline and Moto channels. Belstaff is looking for an experienced Social Media Manager with a

Your Role as Social Media Manager. Proven experience in a Social Media Manager role within a fast‑paced brand environment. We’re looking for an innovative, highly motivated, and creatively driven Social Media Manager to take our brand presence to the next level across all major social platforms.

Strong understanding of organic social media strategy and content creation. A fast-growing consumer healthcare business with a global presence is seeking a strategic and creative Digital Marketing Manager to support one of its fastest-growing brands. This role will play a key part in accelerating di

A prestigious independent school in the UK is seeking a Communications Manager to lead media relations, produce engaging newsletters, and support various school events.

A freelance marketplace is looking for a part-time Social Media Manager to oversee and enhance the online presence of various cannabis lifestyle brands. This role involves managing content across Instagram, Facebook, and X, and requires a creative professional with experience in social media and con

A leading automotive media brand is seeking a Client & Agency Partnerships Manager to manage relationships with media agencies and automotive brands. The ideal candidate will have experience in the media industry, strong negotiation skills, and an understanding of social platforms.

Join Oh as a Social Media Manager to drive the online presence of the "OpenAI of the spicy content industry. Develop and execute a comprehensive social media strategy across Instagram, TikTok, and X to maximize community engagement and brand visibility. Possesses at least 2 years of professional exp

The Senior Social Media Executive or Junior Social Media Manager will report into the Social Media Manager. We’re looking for a committed and enthusiastic Social Media Manager who is passionate about the latest social trends, has a true love for video content and social media platforms and is read

A leading FinTech organization is seeking a Global Social Media Manager to shape the voice of its newest brand, Traze, across platforms. With 4-6 years of social media experience and a passion for fintech, you will collaborate with various teams to create impactful social content.

Develop and manage social media strategies across platforms (Instagram, Facebook, TikTok, LinkedIn, etc. Stay updated on social media trends and best practices. Facebook Business Manager is a plus).

We’re looking for a creative and data-driven Social Media Manager to manage Learnrithm’s European digital presence. Real-world experience in social media management, content strategy, and data analytics.

A leading gaming company in Greater London is seeking a Social Media Community Manager to enhance brand identity and engage with customers across social channels like Facebook, X, Instagram, and YouTube. The ideal candidate will have a strong social media content creation background, excellent commu

Global events business seeks a highly talented experienced Sponsorship Sales Manager to join their high growth sales team.

Our Social Media & Community Manager will live and breathe all things social and be the driving force of AerialBuz across our social channels, branded and in-house content. Oversee social media agency review, with responsibility for ongoing agency management, third-party agencies and media channels.

An established industry player is seeking a Marketing Manager to drive data-driven strategies within a vibrant business intelligence firm.

Content & Social Media Marketing Manager – Staffbase. Content & Social Media Marketing Manager.

A leading estate agency in Greater London is seeking a creative and motivated Social Media Manager & Property Photographer. This full-time role involves managing social media platforms, creating engaging visual content, and photographing properties to high standards. Candidates should have proven ex

Knowledge of paid social analytics tools (Facebook Ads Manager, Pinterest Ads Manager, etc. Traffic all paid social media assets to media agency to meet campaign deadlines. Work alongside creative and PR teams to drive paid social media tactics and PR programs, ensuring creative is based on insights

A performance marketing agency is seeking an SEO Manager to drive organic growth strategies for B2B clients.

A growing independent firm of accountants is seeking an Accounts Manager or Assistant Manager to join their specialised accounts team supporting clients in the media and entertainment sector, including influencers, bands, and athletes.

A leading FinTech organization is seeking a Global Social Media Manager to shape their brand voice across multiple platforms. The candidate will develop a social media strategy, manage community engagement, and collaborate cross-functionally. This position requires 4–6 years of experience in socia

If you require any reasonable adjustments at any stage, don’t hesitate to get in touch with our HR team at hr@closerstillmedia. Senior Marketing Manager, eCommerce – Mat Cover (10 – 12 month FTC). We are looking for an experienced Senior Marketing Manager to lead marketing activity acros

United Media focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one. Do you thrive in a fast-paced environment, where you gain a tremendous amo

The role involves developing sales strategies, managing key decision makers, and creating customized media plans. Candidates must have a bachelor's degree and at least 4 years of experience in an advertising or media sales environment. A global client is seeking a Strategic Partnerships Development

United Media focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one. Do you thrive in a fast-paced environment, where you gain a tremendous amo

Senior Commercial Strategy Manager – Drive Strategic Impact at Virgin Media O2. At Virgin Media O2, we’re combining the UK’s fastest broadband with its most loved mobile network to create a digital-first, customer-focused business. As we continue to grow and evolve, we’re looking for a Senio