Merchandising manager jobs in United Kingdom - Page 2

Job Description Title: Store Manager Location: Heathrow Reports To: Retail Manager Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Store Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices As a Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique. Job Purpose To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards. Key Responsibilities Team Leadership & Development • Recruit, onboard, train, and retain top talent aligned with Longchamp values, • Conduct regular performance reviews and coaching sessions, • Foster an engaging, supportive, and goal-driven team culture, • Manage team scheduling and delegation to optimize boutique coverage Client Experience & CRM • Champion a customer-first mindset, ensuring an exceptional service journey, • Build, manage, and grow a VIP client base through clientelling initiatives, • Drive CRM targets including client data capture, reactivation, and loyalty, • Resolve complex customer issues with diplomacy and professionalism Sales & Commercial Strategy • Develop and execute sales plans to meet or exceed store targets, • Monitor KPIs daily, analyse trends, and take corrective action as needed, • Partner with local management on forecasts, opportunities, and challenges, • Leverage morning briefs to update the team on current performance and action plan Operations & Compliance • Ensure compliance with operational, HR, security, and loss prevention policies, • Manage store budgets, payroll, and controllable expenses, • Oversee stock management, deliveries, inventory accuracy, and shrinkage, • Lead store audits and ensure all operational procedures are properly followed Visual Merchandising & Brand Standards • Ensure consistent application of visual merchandising guidelines, • Maintain a pristine and luxury retail environment, • Coordinate seasonal VM moves, • Uphold the highest standards of store presentation Skills & Qualifications • 4+ years of progressive experience in luxury or premium retail, including at least 2 years in leadership, • Proven ability to lead and inspire teams to exceed sales and service goals, • Strong commercial and operational acumen, • Proficiency in CRM systems, POS, and retail management tools, • Excellent interpersonal, analytical, and problem-solving skills, • Fluent in English (additional languages a plus), • Proficient in Microsoft Office (Excel, Word, Outlook) Person Specification • Visionary and empowering leader who leads by example, • Strong sense of ownership, accountability, and integrity, • Client-focused with a refined and polished presence, • Adaptable, composed, and able to manage change effectively, • Strategic thinker with attention to detail and strong execution skills, • Energetic, collaborative, and performance-driven Key Performance Indicators (KPIs) • Boutique sales revenue and profitability, • Average Transaction Value (ATV) and Units per Transaction (UPT), • Client retention, CRM growth, and VIP sales contribution, • Staff turnover, development, and engagement scores, • Visual compliance and marketing execution, • Stock accuracy and shrink reduction, • Operational audit scores and loss prevention compliance, • Mystery shopper scores and client satisfaction (NPS) Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

Why You'll Love Working With Us... Here at the Bespoke-ly, our aim is to be the most unique online gifting company in the world. We strive to design and deliver stylish presents that inspire both our customers and clients across the globe. With a head office in London, a production space in Amsterdam and current development in the US, our studios are a thriving hub where creatives, project managers and fulfilment specialists work to produce, personalise and package our products. We pride ourselves on each item leaving the door carefully prepared with all the love, care and knowhow to ensure an unforgettable gifting experience. As Ecommerce Manager, you will play an instrumental role in scaling our digital product offering and commercial consumer business. You’ll take ownership of the customer journey, providing the data-driven insights needed to drive performance across our brand sites and client portals. Our mission is to create unforgettable gifting experiences that bridge the gap between customer desire and commercial success. We’re looking for a proactive, analytical individual to own our on-site experiences as we move into our next phase of growth. What we’re looking for… Data-Driven Trading: Analyse multi-channel performance data to deliver actionable insights that hit KPIs. You will lead the conversation during weekly trade meetings, proactively identifying opportunities to refine our digital strategy and drive bottom-line results. Experience & Conversion (CRO): Proactively identify UX friction points across the customer journey to inform our on-site roadmap. Collaborating with the Digital Product Manager on execution, you will use data and a rigorous test-and-learn approach to ensure site enhancements are brand-aligned and commercially optimised. SEO Strategy: Execute best-practice SEO strategies to grow organic visibility. You will lead keyword research, SEO audits, and competitor analysis to ensure all content is optimised for search and aligned with performance trends. Retention & Loyalty: Oversee retention strategies to increase customer lifetime value and repeat purchase rates. You will manage the loyalty program, using data-driven insights to refine engagement tactics and build long-term brand advocacy. Product Curation & Merchandising: Enhance the on-site experience through impactful product selection and digital merchandising. Collaborating with the Product and Creative teams, you will provide strategic input on personalisation and product needs to drive channel growth. End-to-End Customer Experience: Maintain a holistic view of the customer journey, from initial marketing touchpoints and site content to fulfilment and the unboxing experience, ensuring brand consistency at every stage. Site Content & Assets: Oversee the optimisation of web content, including managing product photoshoots to ensure imagery is both brand-aligned and designed with conversion in mind. About you... • At least 5-6 years’ experience in an ecommerce role, ideally with previous experience at manager level, • Proven experience managing ecommerce platforms (ideally Shopify) across multiple storefronts, • Advanced proficiency in GA4, Google Search Console and data visualisation tools, • Hands-on experience with A/B testing tools and a solid understanding of UX principles to guide site development and increase conversion, • A strong track record in executing SEO best practices and managing retention tools (such as Klaviyo, LoyaltyLion) to drive repeat purchase behaviour, • Highly organised, focused and practical, with an ability to work across different projects and hit key deadlines, • An eye for detail and a passion for brand storytelling, ensuring the digital journey feels as premium and thoughtful as the physical unboxing experience, • Excellent written and verbal communication skills What We Offer... • Growth Opportunities: Expand your skills and grow within a rapidly evolving company., • Collaborative Culture: Be part of a supportive team that values creativity and innovation., • Employee Perks: Enjoy a range of benefits designed to enhance your work-life balance and career development. Contract • Full time, 40 hours per week*, Monday - Friday, • Please note, this is a full-time role based in our Ladbroke Grove office, with the option to work one day a week from home Salary • Salary: £40,000 - £45,000, based on experience Benefits • 25 days annual leave + bank holidays, • Nest Pension, • One day per week working from home, • Two weeks remote work per year, • Team Socials, • Employee Discount, • Vitality Membership, • Art Pass, • Birthday Leave, • Finder’s Fee, • Green Commute Cycle Initiative, • CycleSaver, • Sabbatical Leave, • Enhanced Parental Leave To apply please send your CV and cover letter to Emily at

TITLE: Wholesale Sales Manager REPORTING TO: Commercial Director THE ROLE & RESPONSIBILITIES: The Wholesale Sales Manager is responsible for driving global wholesale performance and supporting the execution of the brand’s wholesale growth strategy across key international markets. The ideal candidate is commercially driven, highly organised, and relationship-focused, with strong analytical capabilities and experience managing premium wholesale accounts across international markets. Responsibilities Sales Strategy, Forecasting & Planning · Build and manage wholesale sales forecasts by region, account, and collection, with ownership of targets and growth opportunities · Partner with the Senior Sales Manager on seasonal sales strategies, ensuring regional opportunities and market trends are reflected · Analyse account performance, sell-through, and inventory levels to identify opportunities for growth and reorders · Support seasonal budgeting, forecasting, and post-market recaps Campaign Execution & Sales Appointments · Lead wholesale appointments and support global market appointments alongside the wider sales team · Secure priority accounts and key strategic partners each season · Deliver consistent and elevated brand presentation across digital and in-person appointments · Provide retailers with accurate and timely pre-order information, including pricing, line sheets, delivery windows, product knowledge, and order deadlines · Collate, structure, and submit wholesale orders for internal review and sign-off · Oversee the accuracy and maintenance of the seasonal sales order overview in partnership with Sales Admin Account & Relationship Management · Manage and grow the global wholesale network while supporting key strategic accounts · Build and maintain strong relationships with buyers and retail partners across the UK, US, and additional international markets · Negotiate retailer terms while protecting brand positioning and commercial interests across discounts, cancellations, exclusives, and sell-through expectations · Oversee onboarding and development of new wholesale accounts · Partner closely with PR, Marketing, and Communications teams to maximise visibility, activation, and sell-through opportunities with retail partners Reporting & Commercial Analysis · Produce regular sales and performance reporting for senior leadership · Identify risks, opportunities, and product performance trends across regions and accounts · Monitor sales performance against targets and recommend actions to drive growth · Gather and structure retailer feedback for internal teams across Product, Merchandising, and Marketing Brand & Commercial Development · Identify and develop commercial opportunities including exclusives, capsules, trunk shows, events, and special projects · Plan and execute trunk show opportunities with key retail partners · Ensure all wholesale touchpoints reflect the brand identity and commercial positioning globally · Support process improvements across wholesale operations, forecasting, and account management Candidate Profile · Strong understanding of global wholesale and contemporary fashion markets · Proven experience managing and growing wholesale accounts internationally · Advanced Excel skills with a strong analytical and commercial mindset · Excellent presentation, negotiation, and relationship management skills · Highly organised with the ability to independently manage travel, schedules, and competing priorities · Strong attention to detail and operational accuracy · Experience mentoring or overseeing junior team members preferred · Collaborative and proactive approach with the ability to thrive in a fast-paced environment THE PACKAGE: • Competitive salary., • 28 days holiday per year., • Birthday day off., • Private Health Care., • Staff discount., • Flexi-time Monday – Friday., • Contributory pension scheme., • Classpass credits

E-commerce Manager ripple⁺ | London ripple⁺ is one of the UK's leading and fastest-growing wellness brands. We operate across two key categories: • ripple⁺ inhalables: A revolutionary approach to nicotine-free inhalation. Our mission is simple: help people step away from nicotine and move toward healthier habits through plant-powered alternatives., • Droplet: Our modern home fragrance brand, spanning incense, reed diffusers, and upcoming scent innovations that transform spaces with clean, high-quality aromas. ripple⁺ Brand DNA • Extreme Ownership: Take full responsibility for every outcome within your control., • Pursuit of Quality: How you do anything is how you do everything. Excellence is a habit., • Purpose: Be here because you want to be — we are a passionate, long-term-focused team., • Growth Mindset: Embrace continuous learning, resilience, and adaptability to thrive. The Role As E-commerce Manager, you will own our Shopify ecosystem end-to-end. You are responsible for making our sites fast, flawless, conversion-optimised, and continuously improving across both ripple⁺ and Droplet. You'll work closely with Performance Marketing, Retention Marketing, and Creative teams and manage external developers to turn traffic into revenue while maintaining an extremely high standard of execution across every touchpoint. This is a detail-obsessed, ownership-first role. Ideas matter here, but execution matters more. Key Responsibilities • Own end-to-end site performance across all Shopify storefronts (US and UK), ensuring best-in-class UX, site speed, and conversion across both ripple⁺ and Droplet, • Define and execute e-commerce strategy by category, campaign, and traffic source — tailoring site experience, merchandising, and landing pages in close partnership with marketing, • Run regular full-site audits to identify and resolve UX friction, checkout issues, tracking gaps, and mobile vs. desktop inconsistencies; maintain documentation and QA checklists, • Own end-to-end delivery of site builds and rebuilds, acting as internal lead across designers, developers, and stakeholders to ship on time, on brief, and with zero critical issues, • Lead CRO across all sites through structured testing of landing pages, PDPs, checkout flows, and traffic-source funnels using A/B and multivariate frameworks, • Own the implementation and ongoing management of e-commerce software, CRO tools, analytics, tracking, and personalisation solutions — all cleanly integrated into Shopify, • Build and maintain performance reporting across conversion rate, AOV, revenue by site and region, and funnel and page-level performance; translate data into clear actions and share regular updates with the marketing team and leadership What We're Looking For • 3+ years in DTC e-commerce, with deep hands-on Shopify experience, • Proven CRO and structured experimentation experience, • Experience managing sites across multiple regions or storefronts, • Extremely high attention to detail — you catch things others miss, • Comfortable owning projects end-to-end with minimal hand-holding, • Strong grasp of analytics, attribution, and what drives conversion Reports Into Co-founders & Head of Performance & Digital

We are looking for a commercially driven and creatively minded Ecommerce Manager to lead the online retail strategy for a well known luxury RTW brand. This is an exciting opportunity for an experienced luxury fashion ecommerce professional to shape the digital customer journey, drive online growth, and deliver an exceptional brand experience aligned with the brand's iconic global vision. Working at the intersection of luxury fashion, digital innovation, and customer experience, you will take ownership of ecommerce trading, performance optimisation, digital marketing collaboration, and online merchandising. What You’ll Be Doing Ecommerce Strategy & Growth • Define and execute the ecommerce growth strategy across womenswear and menswear., • Own the online trading calendar including seasonal launches, product drops, and promotional activity., • Identify opportunities for growth across new markets, channels, and partnerships. Website Trading & Optimisation • Oversee the day-to-day management of the ecommerce site., • Ensure flawless execution of product launches, content updates, imagery, and merchandising., • Optimise the customer journey through UX improvements, onsite personalisation, and A/B testing. Digital Marketing & CRM • Partner with internal teams and external agencies to deliver performance marketing campaigns., • Support CRM initiatives to drive customer acquisition, retention, and lifetime value., • Collaborate on content and storytelling that reflects the luxury positioning of the brand. Analytics & Reporting • Monitor and analyse ecommerce KPIs including traffic, conversion, AOV, and acquisition costs., • Produce regular performance reports with actionable insights and recommendations., • Use customer and trading data to inform commercial decisions and long-term strategy. Brand Experience & Visual Merchandising • Maintain a premium visual and editorial standard across all ecommerce touchpoints., • Work closely with creative and merchandising teams to ensure exceptional product presentation., • Ensure consistency between online and offline brand experiences. Leadership & Collaboration • Lead and develop a small ecommerce team and agency partners., • Collaborate cross-functionally with marketing, merchandising, retail, and operations., • Influence stakeholders through commercially focused, data-led insights. What We’re Looking For • 5+ years’ ecommerce management experience within luxury or premium fashion., • Proven track record of driving online sales growth., • Strong understanding of ecommerce platforms and analytics tools including Shopify Plus, GA4, and CMS platforms., • Excellent commercial awareness with a strong understanding of luxury brand positioning., • Strong analytical and reporting skills., • Experience managing cross-functional projects and multiple stakeholders., • A creative eye for digital merchandising and luxury storytelling., • Excellent communication and leadership skills. This is a hybrid role based in their Central London office, with the opportunity to work 1 day per week remotely upon completion of probation period.

Store Manager – Watch & Jewellery Retail 📍 The O2, London / SE10 0DX Henry Richards London is a growing watch and jewellery retailer based in London, specialising in international watch brands and premium customer service. We are currently looking for an experienced and motivated Store Manager to lead our store at The O2. This is an excellent opportunity for someone passionate about retail, sales, leadership, and luxury products to join a growing business with exciting future opportunities. Key Responsibilities • Managing the day-to-day operations of the store, • Leading and motivating the sales team, • Driving sales performance and achieving KPI targets, • Delivering exceptional customer service, • Managing stock control and store operations, • Ensuring high visual merchandising standards, • Creating a premium shopping experience for customersRequirements, • Previous experience as a Store Manager, Assistant Manager, or Sales Manager in retail, • Strong leadership and communication skills, • Sales-driven, organised, and proactive, • Ability to work in a fast-paced environment, • Experience in watches, jewellery, fashion, or luxury retail is preferred What We Offer • Competitive salary + Sales Commission, • Career progression opportunities, • Friendly and professional working environment 📧 • #StoreManager #RetailJobs #LuxuryRetail #WatchIndustry #JewelleryJobs #LondonJobs #TheO2 #Hiring#Sales#Job#Vacancies

Key Responsibilities Leadership & People Management The Store Manager shapes the culture of the store through strong leadership, clear communication, and a commitment to developing people. Responsibilities include: • Leading by example in professionalism, attitude, and presentation., • Cultivating a positive, respectful, and inclusive store culture where individuals feel supported, valued, and empowered to succeed., • Embedding the brand’s values in daily behaviours, ensuring kindness, collaboration, and mutual respect are reflected in both team and customer interactions., • Developing a high-performing team through coaching, mentorship, and structured performance development., • Recruiting, onboarding, and retaining talent while identifying future leaders and development pathways., • Conducting regular one-to-one meetings, performance reviews., • Setting clear expectations for service standards, behaviours, and performance., • Addressing performance concerns constructively and implementing performance improvement plans when required, in partnership with HR., • Maintaining a strong leadership presence on the shop floor, particularly during key trading periods, supporting the team and leading by example. Communication & Team Alignment The Store Manager ensures the team remains informed, motivated, and aligned with store priorities and company initiatives, fostering a clear and consistent flow of communication. Responsibilities include: • Leading daily team briefings to communicate targets, priorities, promotions, and key operational updates., • Lead by example in the utilisation of company tools and applications that enable your team to stay informed, ensuring readership and task execution is completed., • Ensuring team members understand their individual responsibilities and how their contributions support wider business objectives., • Promoting a safe and supportive environment where feedback and ideas are welcomed, encouraging open dialogue and collaboration within the team., • Translating company initiatives and strategic priorities into clear, actionable plans., • Escalating operational, commercial, or people-related matters to senior leadership when appropriate., • Acting as a key communication link between the shop floor and the wider business, ensuring insights and feedback are shared effectively. The Store Manager drives the commercial success of the store through proactive planning, analysis, and leadership. Responsibilities include: • Driving the achievement of store KPIs including sales, conversion, average transaction value, and productivity., • Analysing daily, weekly, and monthly sales reports to identify opportunities and trading trends., • Translating commercial insights into actionable strategies that improve performance., • Monitoring product performance and maximising selling opportunities., • Optimising labour investment by aligning staffing levels with payroll budgets and trading patterns. The Store Manager champions a service-first culture that strengthens customer relationships and reinforces the brand experience. Responsibilities include: • Elevating service standards through coaching and leadership on the shop floor., • Building strong relationships with customers and encouraging effective clienteling practices., • Leveraging CRM tools and clienteling platforms to personalise customer engagement., • Resolving customer concerns or complaints quickly and professionally. The Store Manager plays a key role in developing talent and building capability within the team. Responsibilities include: • Delivering structured onboarding experiences for new starters., • Providing regular coaching and development feedback., • Supporting product knowledge and service training initiatives., • Encouraging cross-training to strengthen operational flexibility. Operational excellence ensures the store runs efficiently and reflects the highest brand standards. Responsibilities include: • Ensuring operational processes and company policies are consistently followed., • Maintaining compliance with employment practices, health & safety regulations, and data protection standards., • Managing scheduling and workforce planning to support trading needs., • Ensuring accurate use of POS systems and retail technology., • Maintaining a clean, organised, and visually appealing store environment. The Store Manager collaborates with the Visual Merchandising Manager (VMM) to ensure visual merchandising guidelines and seasonal brand direction are implemented effectively. Responsibilities include: • Ensuring strong product knowledge across the team., • Supporting the execution of product launches and promotional displays., • Monitoring product performance and identifying opportunities to improve sell-through. Strong stock management supports both operational efficiency and commercial performance. Responsibilities include: • Overseeing deliveries, transfers, and stock returns., • Maintaining accurate inventory control procedures., • Investigating stock discrepancies and implementing corrective actions., • Supporting company loss prevention initiatives i The Store Manager ensures a safe environment for both employees and customers. Responsibilities include: • Ensuring health and safety policies are followed consistently., • Conducting regular safety checks and risk assessments., • Promoting safe working practices across the team., • Reporting incidents according to company procedures., • Maintaining safe shop floor and stockroom conditions. Key Skills & Experience • Minimum 3 years’ experience in a retail management role., • Proven ability to lead and inspire high-performing teams, promoting a safe environment where feedback and ideas are welcomed., • Strong commercial and analytical skills, with the ability to translate KPIs and data into actionable strategies., • Experience in workforce planning, peak trading management, and operational excellence., • Proficiency with POS systems, CRM platforms, and retail reporting tools., • Strong knowledge of Microsoft Office including PowerPoint, Excel, Word, and Outlook., • Excellent people management, coaching, and communication skills., • Highly organised and able to prioritise effectively, maintaining high store standards., • Flexible, agile, and resilient, able to adapt to changing retail priorities and business needs in a fast-paced environment., • Passion for fashion, lifestyle, and exceptional customer experiences., • Experience leading teams of 15+ preferred. The Ideal Candidate • A decisive and independent thinker who thrives in problem solving and strategy., • Commercially minded and results driven., • Hands-on and proactive in leadership style., • Resilient and adaptable within a fast-paced retail environment., • Passionate about delivering exceptional customer experiences., • An enthusiastic role model with a strong work ethic who motivates the team and fosters a professional, positive, and healthy working environment. Our People • We think of ourselves as an international family-run business that embodies our founders’ commitment to creating timeless collections for the modern woman. What started as a company of two has grown into a close-knit team of thinkers, creators, and innovators, taking care of our clothes, each other, and our community., • Split across the UK and USA, our team is 85% female, making us proud to be a brand for women, by women., • We are guided by two core beliefs: the pursuit of quality in everything we do and looking after one another. Everything else should take care of itself. Our Values We are the sum of many parts We promote diversity, inclusivity, and teamwork. Our successes and failures are shared as a team. We pursue quality in everything we do Growth comes from continuous improvement across every aspect of our business. We embrace possibility and push boundaries We encourage innovative thinking and challenge ourselves to achieve extraordinary outcomes. Data-driven decisions and purposeful actions We prioritise thoughtful analysis and informed decision making. Our brand is timeless and valuable We protect and enhance the long-term value of our brand. We never compromise our product Our product is defined by quality, not price. We respect and exceed customer expectations Our goal is to turn customers into passionate advocates. We choose partners who reflect our values We collaborate with partners who uphold the same standards we do. We grow our brand by empowering others We support the growth of those around us and build meaningful connections. Responsibility is at the core of everything we do We prioritise ethical practices and sustainability. Kindness is our guiding principle Respect, empathy, and understanding shape how we work together.

Role details • Location: London, • Reporting to: Ecommerce Director, • Contract: Full time, 5 days per week, • Working pattern: Hybrid working supported, with a minimum of 3 days per week in the London office About the role This role is a maternity cover for approximately 12 months. The Ecommerce Manager is responsible for the day-to-day trading, optimisation and performance of Susanne Kaufmann’s B2C ecommerce platforms, ensuring a best-in-class customer experience and strong commercial outcomes across core markets. The focus is on hands-on trading, performance optimisation and cross-functional delivery, working closely with Marketing, CRM, Copy and Product teams under the direction of the Ecommerce Director. Key responsibilities Ecommerce trading & performance • Own the day-to-day management of the B2C ecommerce websites (German and English), including product uploads, launches and promotions., • Deliver against B2C sales targets through effective trading, merchandising and optimisation., • Monitor, analyse and report on sales, conversion, traffic and customer behaviour., • Translate performance data into actionable insights to inform trading decisions and longer-term improvements., • Proactively identify opportunities to drive revenue, conversion and AOV based on real-time data and market trends. Customer experience & UX optimisation • Recommend and implement UX and design improvements to enhance the customer journey and conversion rates., • Use analytics, user behaviour tools and customer insight to inform site improvements., • Partner with Marketing and Creative teams to ensure site content aligns with brand campaigns, launches and tone of voice. Content, product & CRM collaboration • Coordinate closely with Copywriters to ensure accurate, compelling and on-brand website copy., • Partner with Product Development to ensure product pages reflect accurate product information, ingredients and usage guidance., • Work closely with the CRM Manager to align ecommerce and CRM strategies, sharing insights to inform segmentation and targeting., • Support on-site personalisation tools to deliver tailored content and customer experiences. Technical & platform management • Provide functional oversight of the ecommerce platform (Shopify)., • Act as the primary day-to-day contact for the web development agency., • Project manage web development initiatives from briefing through to testing and delivery, under the guidance of the Ecommerce Director., • Provide technical oversight for B2B websites where required. Market awareness & continuous improvement • Stay informed on ecommerce trends, tools and best practices., • Bring forward ideas to improve performance, efficiency and customer engagement., • Contribute to the ongoing evolution of the ecommerce operating model. What we are looking for Experience & background • Strong experience in an ecommerce or digital trading role., • Proven hands-on experience managing B2C ecommerce websites., • Strong experience with Shopify (essential)., • Experience working in a premium, beauty or consumer brand environment preferred. Skills & capabilities • Strong commercial and analytical capability with a data-led mindset., • Confident using ecommerce analytics and user behaviour tools (e.g. ContentSquare, Hotjar)., • Highly organised, detail-oriented and delivery-focused., • Comfortable managing multiple stakeholders and priorities., • Strong communication skills and a collaborative working style. Ways of working • Hands-on, pragmatic and results-driven., • Curious, proactive and comfortable operating in a fast-paced environment., • Collaborative and open to challenge and continuous improvement., • Aligned with Susanne Kaufmann’s premium brand standards, sustainability values and customer-first mindset.

Job Description Title: Full-time Senior Sales Associate with stock responsibilities - Harrods Reports To: Concession Manager Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail. Job Purpose To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards. Key Responsibilities Customer Service & Sales • Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs., • Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives., • Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up., • Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies. Product & Brand Knowledge • Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage, • Communicate brand stories and product features with confidence and clarity, • Stay updated on new arrivals, seasonal launches, and promotional activities Boutique Operations • Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines., • Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy, • Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture Stock: • To assist with all stock deliveries and sales floor replenishment., • To support with stock inventories, ensuring efficient levels maintained, • To ensure stock merchandise is kept in pristine condition., • To take part in weekly Stock counts, • Checking stocks at opening and closing, • To ensure all merchandise is correctly ticketed and security tagged, • To ensure all stock areas are maintained to a high level, • Protect stock from loss or damage, • To assist in conducting regular stock takes as and when requested by Head Office. Skills & Qualifications • Minimum 1 year of experience in retail, preferably luxury or premium, • Strong interpersonal and communication skills, • POS system knowledge and basic MS Office familiarity, • Fluent in English (additional languages preferred), • Passion for fashion, customer service, and luxury brands Person Specification • Outgoing, polished, and professional demeanour, • Service-driven and problem solving, • Team player with a proactive attitude, • Detail-oriented, punctual, and dependable, • Organized, and able to prioritize daily tasks, • Flexible with scheduling including weekends, evenings, and holidays Key Performance Indicators (KPIs) • Personal sales revenue, • Conversion rate (footfall to sales), • Average transaction value (ATV) and Units per Transaction (UPT), • Client satisfaction feedback and mystery shopper results, • CRM entry completion and data quality, • Visual merchandising compliance Benefits · Competitive salary · Monthly and annual performance bonuses · Enhanced pension contribution · Generous holiday allowance after qualifying period · Private health cover after qualifying period · Enhanced Maternity, Paternity and adoption pay · Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

Position: Concession Manager Location: London Start date: immediately FRAME is a modern fashion brand celebrated for its refined aesthetic and effortless approach to everyday dressing. Since its founding in 2012, FRAME has become synonymous with contemporary luxury rooted in quality craftsmanship and cultural relevance. Bridging California’s ease and Parisian sophistication, FRAME draws inspiration from the worlds of fashion, art, design, and lifestyle creating collections that capture a timeless yet modern sensibility. Beyond fashion, the world of FRAME continues to expand through meaningful cultural collaborations from hotels to auction houses, establishing the brand as a destination where style, creativity, and culture intersect. Today, FRAME is recognized globally for its ready-to-wear, denim, and accessories, with more than 20 stores across North America, Europe, and Asia, and distribution through leading department stores and boutiques worldwide. Role Overview: Reporting to the Retail Director, the Concession Manager will be directly responsible for the overall management and success of all store employees of their FRAME store location. Responsibilities: Sales & Business Development • Lead the sales team and oversee overall store performance., • Identify key opportunities to optimize sales growth and operational efficiency., • Facilitate communication between the store team and head office partners to ensure alignment with sales objectives., • Support the sales process by ensuring the highest level of luxury service and manage critical situations with exemplary professionalism., • Develop strong relationships with VIP clients by managing specific initiatives that reflect brand image., • Builds customer loyalty through store experience. Customer Experience: • Ensure all clients receive exceptional, personalized shopping experience., • Act as a brand ambassador by promoting FRAME’s values and vision to clients., • Develop strong relationships with VIP clients to build customer loyalty and retention. Team Management: • Conduct regular performance reviews and provide constructive feedback., • Foster a collaborative and positive work environment, ensuring team alignment with FRAME’s brand and goals., • Work closely to enhance the client experience through storytelling and excellence in the sales ceremony., • Provide effective guidance, coaching, and feedback to all team members to foster their professional development and a productive work environment., • Lead team meetings to share store performance updates and highlight key priorities., • Represents the brand and ensures team members are embodying brand spirit in all interactions with customers and peers., • Demonstrates product knowledge and passes on this knowledge to the sales staff., • Ensure all employees always provide excellent customer service and experience., • Assists with the development of all Retail Associates, motivating them to meet store goals., • Monitors daily, weekly, and monthly sales goals of each team member and provides regular feedback, coaching and counseling on performance., • Partners with the Retail Office to lead onboarding, training and development of all staff., • Educates and follows company policies and procedures including store safety standards, back of house standards, stock, sales and HR policies., • Helps to generate the store schedule to always ensure adequate floor coverage and approves all hours for payroll processing. Sales Performance & KPI Management: • Monitor and analyze key retail KPIs including conversion rate, average transaction value (ATV), units per transaction (UPT), and sales targets., • Implement action plans to drive sales growth and improve team performance., • Provide regular sales performance analysis and reporting to regional management and headquarters., • Motivate the team to consistently achieve and exceed sales objectives. Visual Merchandising & Brand Image: • Ensure the boutique presentation and visual merchandising are aligned with brand guidelines., • Coordinate with the Visual Merchandising team to implement seasonal product launches and window displays., • Maintain impeccable store standards to reflect the brand’s luxury positioning. Skills & Qualifications: • 5+ retail managerial sales experience in a high-end environment., • Previous retail experience in the South of France is a plus., • A passion for fashion and knowledge of current trends., • Attention to detail., • Strong interpersonal and communication skills., • Ability to multitask and thrive in a fast-paced environment., • Flexibility to work weekends, holidays, and varying shifts., • Experience with POS systems or retail software is an advantage., • Familiarity with retail KPIs and sales performance metrics., • Ability to drive sales and grow business., • Experience motivating, leading and developing a team., • Passionate about customer service and selling., • Solution oriented with a strong business acumen and corporate exposure., • Working proficiency in English and Dutch is required., • Additional language skills are appreciated., • A positive, outgoing, high-energy personality., • Proficiency in all the Microsoft programs (Excel, PowerPoint, Word…), • Work authorization for the EU. What we Offer: • The opportunity to join a fast-growing fashion house., • Uniform Allowance, • Commissions on Sales, • Employee discounts including partner brands, • The chance to work alongside an international, dynamic, and motivated team. Join the Frame team and help us deliver an unforgettable shopping experience that celebrates timeless style and modern living.

Job Scope: The Bridal Experience Manager is responsible for overseeing and elevating the end-to-end bridal client journey, ensuring a seamless, luxurious, and emotionally engaging experience aligned with ELIE SAAB’s standards. This role combines ownership of the client experience, and operational coordination, while driving bridal business performance. Main Duties and Responsibilities: • Achieve and exceed individual quarterly and annual Bridal sales targets while maintaining the highest level of client satisfaction., • Drive boutique-level Bridal business performance, linking bridal sales to Ready-to-Wear (RTW) and accessories collections for brides and bridal parties., • Analyze sales performance metrics and client trends to identify growth opportunities, optimize appointment conversion rates, and increase Average Transaction Value (ATV)., • Lead initiatives to expand the boutique’s bridal client base and develop long-term loyalty strategies. Elevated Client Experience & Appointment Management, • Host and lead the complete bridal client journey, designing and executing a luxury, emotionally resonant experience from first consultation to final delivery., • Curate customized gown selections aligned with each bride’s style, personality, and wedding vision., • Build genuine relationships with brides, bridal parties, and families, fostering trust and loyalty., • Manage appointment schedules, fittings, and follow-ups with precision and discretion, anticipating client needs at every stage., • Follow up consistently with brides throughout the full lifecycle (initial consultation to final delivery)., • Ensure timely and professional responses to all client inquiries across channels (in-store, phone, email, digital platforms). Clienteling & Relationship Management, • Build and sustain a high-value bridal client portfolio, establishing the ELIE SAAB brand as a trusted advisor for brides and bridal parties., • Fully adopt and utilize the official clienteling/CRM tools to track interactions, preferences, milestones, and follow-ups. - Develop long-term relationships to generate repeat purchases and referrals., • Provide guidance to the boutique team on client engagement, appointment strategy, and upselling opportunities. Operational & Managerial Excellence, • Own the end-to-end bridal operations, including order management, alterations coordination, fittings, and final delivery, ensuring a flawless execution aligned with brand standards., • Ensure compliance with ELIE SAAB operational policies and boutique procedures, providing manager-level oversight for operational accuracy and efficiency in coordination with the management., • Track all bridal orders accurately and proactively follow up on production and delivery timelines., • Coordinate with alterations teams and designers to ensure a flawless fit and exceptional final presentation., • Coordinate payment processing with the Boutique Manager and ensure documentation accuracy., • Monitor and maintain proper stock levels of bridal materials (hangers, packaging, stationery, fittings tools., • Ensure bridal merchandising guidelines are implemented according to Head Office standards., • Submit daily sales and activity recap reports with accurate data and insights. Market Intelligence & Business Development - Stay updated with bridal trends, designers, and fashion forecasts to provide informed and elevated styling guidance., • Provide structured feedback to management regarding local market trends, competitor activity, and production-related insights., • Propose seasonal networking and partnership strategies targeting luxury hotels, concierge services, jewelry brands, wedding planners, and other relevant partners., • Support the planning and execution of Bridal trunk shows in collaboration with the Retail Department and key stakeholders. Brand Representation., • Act as a brand ambassador, embodying ELIE SAAB’s heritage, craftsmanship, and bridal savoir-faire at all times., • Mentor and guide boutique staff while coordinating with the Boutique Manager in luxury clients experience best practices when relevant, elevating the overall service standard., • Maintain impeccable professional conduct and personal presentation in line with ELIE SAAB brand expectations., • Collaborate regularly with Bridal Specialists and Boutique Managers across the company to exchange best practices, share insights, and ensure full alignment on the bridal experience across all boutiques. Position Requirements: • Education - High School Diploma or equivalent., • Experience - 8+ years of experience in an equivalent position in the high-end retail fashion industry., • Competencies - Strong Communication Skills - Strong Innovation, Initiative & Entrepreneurship Skills - Strong Problem Solving & Decision-Making Skills - Strong Managing & Developing Talent Skills - Strong Networking Skills - Strong Adaptability & Flexibility Skills

JOB TITLE Sales Advisor ROLE TYPE - Full-time Temporary contract REPORTING TO Store Manager LOCATION London - Motcomb DATES : Asap until end of September COMPANY PROFILE Innovative and audacious, ERES is a French luxury brand, ultimate reference for a sophisticated wardrobe that sublimates women's bodies with allure and comfort . ERES has launched itself into the swimwear universe more than fifty years ago displaying unique style and know-how. In 1996, ERES is acquired by the CHANEL Group. Since then ERES has been developing its wardrobe with lingerie, home wear, beach wear and active wear . Based in Paris designed in its own Studio of Creation, ERES contributes to the well-being of every woman thanks to elegant, comfortable and sustainable creations. ERES has a worldwide omnichannel distribution network composed of 22 boutiques, 27 franchises, 237 wholesale (including department stores, multi-brands and hotels), 2 ERES e-commerce sites and 15 digital platforms . THE POSITION Your role is to offer to the customers a unique and memorable experience in order to maximize the sales and to establish long term relationships with the customers, in accordance with the standards and the image of Eres. RESPONSIBILITES Because of your position of Sales Consultant, your responsibilities include, but are not limited to the following aspects: Brand Image • Represent the image of the Maison ERES, constantly adopting an exemplary attitude towards the standards set by the company, and making sure to always maintain an impeccable look, • Act as a Brand Ambassador on the Boutique floor, by ensuring a perfect welcome and a quality of service worth a luxury environment, • Share your expertise with the customers and with the teams Sales skills • Master and observe the Eres Art of Sale techniques, • Have a perfect knowledge of Eres, of the collections and the stocks, • Know and follow the KPI’s, • Develop and work with the customer file, • Support the other Sales assistants Operations • Master the management of the cash desk, • Permanently ensure the compliance of the merchandising guidelines, the tidiness of the counters and of the fitting rooms, • Participate to the reception of goods, to the stock management and to the boutique reorders PROFILE A first experience in a similar role within the fashion retail industry is a plus. Excellent communication and empathy Strong customer Service Mindset Shows curiosity and flexibility to adapt to a changing retail environment and be in line with the business development strategy Structured, organized, show initiative At ERES, we are committed to contributing to the well-being of our customers through our comfortable, stylish and responsible products, designed by our design studio. ERES is currently undergoing a period of transformation. We are evolving our business model, whether in terms of brand positioning, product offering, omnichannel distribution, globalisation, customer experience, image, integration of CSR in all our actions... We are also attentive to the well-being of our employees. Everyone can contribute, to learn in a collaborative approach. We want to share with you the energy of the ERES brand and the passion of each employee, and we count on you to bring yours!

About EVE LOM For over four decades, EVE LOM has been a pioneer in radiant skin health — fusing British heritage, artisanal craftsmanship, & botanical science & innovation to create skincare that embodies balance, purity, & timeless beauty. Celebrated globally for its iconic cleansing balm & holistic approach to skincare, EVE LOM continues to evolve its legacy, bridging tradition & modernity. Guided by a three-year strategic roadmap, the brand is focused on: • Driving cleansing leadership & global authority, • Building a second growth engine as it evolves into multi Categories & Markets, • Fostering a relevant, consumer-focused brand & engagement strategy The EVE LOM brand is at an exciting point of evolution, with a new global brand team, strategic direction & impact plan being developed. This is an exciting opportunity for the right individual to be part of shaping the future of the brand itself, the business & the team culture. Key Responsibilities: -Lead the weekly and daily trade reporting, providing the leadership team with visibility on performance against forecast. -Monitor inventory synchronization to ensure product availability aligns with our commercial and marketing calendar -Support the Marketing Global Brand Manager in translating the monthly content plan into high-performing, cohesive and brand aligned on-site experiences -Conduct rigorous testing on all email flows, new segments and promotional setups to eliminate friction in the customer's on-site journey -Work as part of the brand team driving the media agency, optimizing SEO and Paid media strategies that meet brand goals -Work with Marketing to analyze and optimize copy, content and reviews strategies -Implementation of new subscription and Loyalty program -Collaborate with our performance agency to ensure our ad briefing and landing page strategy are perfectly aligned. -Support in implementing, maximizing and monitoring our 2026 UX updates roadmap Candidate Profile: • Shopify Expert: You have hands-on experience managing a Shopify Plus store; strong technical expertise (ideally Shopify Plus), including store setup, theme customization, app integration, and backend administration., • Klavigo Super User: You are highly proficient in using Klaviyo to drive customer acquisition, conversion and retention, with hands-on experience building and optimizing lifecycle flows, segmentation and testing., • Experience in managing Gorgias and Yopto applications a strong bonus (Customer Service, Loyalty, Reviews), • Team First: Proud to be part of the Eve Lom team and make things happen together! You are approachable, collaborative, and bring an authentic hands-on approach when working cross-functionally., • Analytical Confidence: You don't just pull data; you interpret it. You understand how to identify the ‘what’ and proactive in proposing the actions or projects needed to improve our performance (conversion rate, AOV, CAC, LTV, repeat rate, bounce rate), • Detail Obsessed & Organized: You are the person who catches the broken link or the tracking tag error before it goes live; alongside keeping everybody on the team (and yourself) on track within our workstreams e.g. monthly content, email schedule (led in Asana), • Commercial Drive: You are motivated by revenue targets, customer retention, acquisition and take pride in seeing a campaign drive a positive result., • Eye for Content: You bring strong on-site content, merchandising and customer journey instincts, with proven success elevating on-site education and SEO-led content to drive organic traffic and improve conversion rates., • Experience: Experience: 5-7 years in a similar ecommerce trading role. Experience working for a luxury skincare brand, with a customer-centric approach.

We are currently recruiting for an experienced Store Manager to join a leading food retailer. As the Store Manager of this busy store, you will be responsible for recruiting, developing and managing the Store Team, delivering the highest standards of customer service to ensure customers return whilst achieving all set commercial, turnover revenue targets. Managing the store to achieve financial KPIs, including wages, wastage and shrinkage, together with non-financials such as customer service/feedback, internal audits and compliance. As the Store Manager some of your duties will include; • Lead & develop the store team, • Ensuring achievements of store KPIs across various brand offerings, • Working with the Area Manager to set priorities and delivery goals, • Responsibility for the store representation, including customer experience, merchandising, layout etc., • Maintaining relationships across the regional stores with other Store Managers, • Recruiting and develop the store team to ensure they fulfil their individual career potential, • Analysing sales figures, • Presenting weekly reports / figures and key information to the Senior Management team, • Dealing and resolving escalated customer queries, • Ensuring the store runs efficiently by organising your time & staff effectively Key requirements for the role; • Proven previous food / FMCG retail store management experience, • Ability to influence and negotiate effectively, • Able to be resilient and adapt swiftly in a fast paced, retail environment., • Excellent communication skills and the ability to liaise effectively at all levels, • Good working knowledge of budgets and delivering results, • Excellent understanding of all sales and service., • If you think you have the right experience as a Store Manager and are looking for a new opportunity to develop your career with a leading employer, then get in touch and apply today.

We are seeking a commercially strong and hands-on Retail Director to lead our retail operations across the UK and US markets. This is a key leadership role within a fast-growing international fashion brand, ideal for someone with a strong fast-fashion background (e.g., ZARA, H&M, Bershka, Pull&Bear) who thrives in a high-speed, trend-driven and expansion-focused environment. You will play a critical role in driving store performance, building scalable retail structures, and supporting new market growth. Key Responsibilities • Own and drive retail performance across the UK and US, with full accountability for sales, KPIs, and operational excellence., • Lead multi-site store operations, ensuring strong execution across staffing, VM, stock flow, and customer experience., • Implement and optimise fast-fashion operating rhythms (e.g., weekly trading reviews, rapid stock rotation, fast replenishment)., • Partner closely with Buying and Merchandising teams to ensure product-market fit, reacting quickly to sales and customer trends., • Analyse weekly and daily sales data to identify opportunities and take immediate action to drive sell-through and margin., • Support new store openings and market expansion, including building teams, setting up processes, and driving early-stage performance., • Benchmark competitors (e.g., ZARA, H&M) and translate insights into actionable strategies for local markets., • Build and develop a strong retail leadership pipeline, coaching Store Managers and Area Managers to deliver consistent results., • Establish clear and scalable SOPs to support a growing store network., • Ensure compliance with UK and US employment regulations and retail best practices. Requirements • 8+ years’ experience in fast-fashion retail, with at least 4–5 years in a multi-site leadership role (e.g., Area Manager, Regional Manager, Retail Director)., • Background in brands such as ZARA, H&M, or similar high-volume, trend-led retailers is highly preferred., • Strong understanding of fast-fashion trading logic (e.g., sell-through, stock turn, weekly KPI cadence)., • Proven track record of driving sales growth and improving store performance across multiple locations., • Experience in new market entry, store openings, or scaling retail operations is a strong advantage., • Highly commercial, data-driven, and action-oriented mindset., • Comfortable working in a fast-paced, evolving environment with a hands-on approach., • Strong leadership skills with the ability to manage and influence teams across different markets., • Fluent English required; Mandarin is a plus. Why Join Us • Opportunity to play a key role in building and scaling retail operations in the UK and US markets, • Join a fast-growing international fashion brand with strong global momentum, • High level of ownership and visibility within the business

We are looking for a motivated, results-driven Junior Area Manager to join our rapidly growing European team. Reporting to the Senior Business Development Manager, you will support the management and development of our brand’s presence across a specific European region (The House of Creed, Balenciaga Fragrances, Bottega Veneta Fragrances). This role offers an excellent opportunity to develop your skills in sales, marketing, and brand management within the dynamic fragrances industry. You will work closely with distributors, retailers, and internal stakeholders to drive sales, increase brand awareness, and ensure consistent brand representation. Key Responsibilities Sales & Distribution Support • Support the Senior Business Development Manager in developing and executing commercial strategies to achieve regional sales targets., • Assist and support existing distributors and retailers by providing product knowledge, training, and promotional tools., • Monitor sales performance, analyze trends, and identify growth opportunities within the assigned region., • Coordinate and follow up on marketing activities and events to maximize brand visibility and drive sales., • Help the Senior Business Development Manager in strategizing the A&P (Advertising & Promotion) budget per country., • Contribute to the implementation of marketing campaigns and initiatives within the region., • Ensure consistent brand representation and compliance with visual merchandising standards across all points of sale., • Monitor competitor activity and market trends to identify opportunities and challenges., • Collect market feedback and consumer insights to support product development and marketing strategies., • Build and maintain strong relationships with distributors, retailers, and internal stakeholders., • Act as a point of contact for regional partners’ requests and inquiries., • Prepare regular reports on sales performance, marketing activities, and market trends., • Analyze data to identify key performance indicators and areas for improvement., • Contribute to the preparation of annual budgets and sales forecasts. Profile & Requirements • 1–2 years of experience in a similar role within the cosmetics industry., • Full professional proficiency in English (written and spoken); any additional language is a plus., • Strong analytical skills with the ability to interpret sales data and market trends., • Excellent communication and interpersonal skills, with a strong ability to build relationships., • Proactive, organized, and results-oriented mindset., • Ability to work in a fast-paced, international environment

SUMMARY: A Sales Supervisor is responsible for assisting the Store Management staff in maximizing sales, providing an exceptional shopping experience for the Customer and managing the store in accordance with the company visual and operational standards. The Sales Supervisor assumes responsibility for the operations of a store as “Manager-on-Duty” in the absence of the Store Manager and Assistant Manager. SALES LEADERSHIP: • Assumes Manager’s role in supervising staff in absence of Store Manager and Assistant Manager, • Strives for sales excellence and results, • Ensures selling standards are met, • Works with customers and models excellent customer service and clientelling skills, • Maximizes sales through strong floor supervision ASSOCIATE DEVELOPMENT: • Ensure associates are trained on product knowledge, selling skills and customer service and operations • Provides information and feedback for Sales Associates, • Team sells with Sales Associates to contribute to the development of the selling team OPERATIONS EXCELLENCE: • Controls company’s assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct per the employee handbook • Strives for 100% accuracy and compliance in cash, inventory, fixtures and property STORE STANDARDS: • Helps execute floor-set and promotional directives, • Works as a member of the team to insure all store standards are met, • Understands, supports and complies with all company policies and procedures MERCHANDISING/VISUAL: • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times, • Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction FASHION SAVVY: • Represents the fashion and style of Veronica Beard, • Knowledge of current fashion trends and styles, • Appreciation and demonstration of an overall finished fashion look PHYSICAL DEMANDS: • Ability to operate computer/cash register, • Standing, walking, bending, squatting, twisting and climbing ladders 6-12 feet, • Simple grasping, pushing, lifting and or carrying things with right/left-hand which weigh 3-15 pounds WORK ENVIRONMENT: • Ability to create a quality working environment that will encourage others to develop and excel, • Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals QUALIFICATION REQUIREMENTS: • Minimum of 2 years retail Store Management position/ experience in women’s apparel (or related field) • Ability to work flexible schedule including nights and weekends, • Strong verbal and communication skills, • Strong observation skills – identifying and assessing customer and employee behavior, reactions, and floor awareness • Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work. Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state, or local protected class.

We are currently partnering with a contemporary jewellery brand on a management opportunity based within the Selfridges environment in London. This is a fantastic opportunity for an experienced retail leader who thrives in a busy, client-centric environment and is passionate about elevating service, developing high-performing teams and driving commercial success without compromising on customer experience. Candidates who are immediately available or have a 4-week notice will be prioritised. The business is looking for a strong, visible, hands-on leader who can inspire from the shop floor, lead with energy and accountability, and continue building an exceptional in-store culture. The Opportunity As a Concession Manager, you will take full ownership of your location, leading from the front in all aspects of retail operations, team development, client experience and commercial performance. You will play a key role in driving retail excellence through strong leadership, coaching and CRM/clienteling activity, whilst creating an environment where both clients and team members feel genuinely valued. The ideal candidate will enjoy autonomy, take pride in accountability for their business and feel comfortable making commercial decisions in a fast-moving environment. Key Responsibilities • Lead, inspire and develop a high-performing team within a busy luxury/contemporary retail environment, • Drive sales performance, KPIs and client acquisition through exceptional customer experience and strong CRM/clienteling activity, • Maintain and elevate service standards across all areas of the business, • Coach and develop team members through regular feedback, mentorship and on-the-spot development, • Create a positive, collaborative and performance-driven culture, • Ensure operational excellence across stock management, compliance, visual merchandising and store presentation, • Build long-term relationships with clients whilst encouraging a strong client book mentality across the wider team, • Support recruitment, onboarding and ongoing people development, • Act as a true brand ambassador both internally and externally What We’re Looking For • Previous management experience within luxury, premium or contemporary retail, • Strong people leadership skills with the ability to motivate, inspire and develop teams, • Passion for client experience, styling and relationship building, • Strong CRM and clienteling experience, • Commercially aware with a proven ability to drive sales and performance, • Comfortable managing in a fast-paced, high-volume environment without compromising service standards, • Hands-on leadership style with a genuine passion for coaching and team development, • Strong operational and organisational skills, • Positive energy, resilience and a solution-focused mindset, • A natural communicator who leads with authenticity and emotional intelligence This is an excellent opportunity for somebody looking to join a growing brand that genuinely values creativity, people development and customer experience, whilst offering strong long-term growth potential.

About us Strathberry is one of the most exciting contemporary luxury brands to emerge from the UK in the past decade. Founded in Edinburgh and handcrafted by skilled artisans in the renowned leather workshops of Spain, the brand is defined by its minimalist design language, refined craftsmanship and its signature bar hardware. Loved by global tastemakers, celebrities and royalty, Strathberry has cultivated a fast-growing international community drawn to modern elegance, timeless design and exceptional quality. Driven by an entrepreneurial spirit and a strong pace of growth, the brand has built a significant direct-to-consumer business and is stocked in leading global retailers including Selfridges, Liberty, Nordstrom and Neiman Marcus. The retail footprint continues to expand with flagship stores in London and Edinburgh, supported by a new in-house atelier that brings craft, sampling and repair together in one creative space. This investment in infrastructure, talent and product innovation positions Strathberry for its next chapter of global scale. Joining Strathberry means becoming part of a dynamic, ambitious and design-led business at a pivotal moment in its evolution. This is an opportunity to contribute to a brand with a clear identity, strong momentum and a bold ambition to reimagine contemporary luxury on an international stage. The Role The Retail Boutique Supervisor supports the Boutique Manager and Assistant Manager in overseeing daily store operations, driving sales performance, and delivering exceptional customer service. The Supervisor leads by example on the shop floor, provides guidance to the retail team, and ensures the boutique operates smoothly while maintaining the highest standards of brand representation. Please note: This is a part-time, permanent position based in our beautiful Covent Garden store in London City Centre, working three days per week on-site. To apply please submit your CV and combined covering letter, outlining your relevant skills and experience and interest in this position by 4th May 2026. Please note that CVs submitted without a covering letter will not be considered. Key Responsibilities Sales management & reporting • Represent and embody the brand’s core values across all customer and team interactions., • Maintain a strong floor presence, leading the team in delivering exceptional customer service and luxury retail standards., • Support the Boutique Manager and Assistant Manager in achieving store sales targets and KPIs., • Monitor daily store performance and contribute feedback on trading, customer behaviour, and sales opportunities., • Ensure accurate input and reporting of sales data and retail performance information., • Act as a key point of contact on the shop floor during shifts, providing guidance and support to the retail team., • Provide day-to-day leadership and support to Sales Associates, ensuring strong teamwork and collaboration., • Lead by example in customer service, product knowledge, and brand representation., • Support onboarding and training of new team members., • Provide coaching and feedback to team members to help drive individual and store performance., • Assist management in maintaining effective team communication and motivation., • Support rota coordination and help ensure adequate floor coverage during trading hours., • Build strong relationships with internal teams and external partners., • Support local outreach initiatives to drive boutique footfall, including relationships with hotels, tour guides, and local businesses., • Assist with customer outreach initiatives and CRM engagement where applicable., • Support stock control processes and assist with stocktakes and end-of-year inventory audits., • Ensure accurate stock handling procedures, including shipping, receiving, and stock organisation., • Provide feedback on stock availability, customer demand, and product performance., • Support the execution of in-store events, promotions, and product launches., • Assist in preparing the boutique for marketing activities such as press days, retail events, and special campaigns., • Support daily boutique operations to ensure smooth and efficient trading., • Act as a keyholder when required, ensuring secure opening and closing procedures., • Ensure adherence to company policies, including cash handling, banking, and store administration., • Support health & safety compliance within the boutique and escalate issues where necessary., • Lead by example, promoting a culture of collaboration, professionalism, and continuous improvement., • Stay informed about retail trends, competitor activity, and best practices., • Encourage knowledge sharing and positive team engagement within the store., • Support initiatives that enhance customer experience and store performance. What we offer • 29 days annual leave, plus 3 additional fixed bank holidays, • Never work on your birthday! Additional day holiday on your birthday, • Allocation of Strathberry products & discounts, • Long service award, • Employer pension scheme, • Employee Assistance Programme About You To be a star candidate for this position, you must be able to demonstrate the following skills and experience: • Passionate about luxury retail and delivering exceptional customer experiences., • A strong team player with the ability to motivate and guide colleagues., • Proactive in driving sales and achieving store targets., • Customer-focused with excellent interpersonal and communication skills., • Organised with strong attention to detail and the ability to manage multiple tasks., • Comfortable taking responsibility on the shop floor and supporting daily store operations., • Experienced in retail environments, with supervisory experience preferred. Interested? To apply please submit your CV and combined covering letter, outlining your relevant skills and experience and interest in this position by 4th May 2026. Please note that CVs submitted without a covering letter will not be considered.

CRM & Lifecycle Manager Location: London (3 days per week) Salary: Up to £65,000 A fast-growing D2C E-commerce brand is looking for a CRM & Lifecycle Manager to join their growth team. This is a hands-on role, focused on email and SMS marketing, driving repeat purchases, and supporting key trading moments. You'll work closely with the growth, creative, and merchandising teams to execute campaigns, optimise automated flows, and ensure life cycle marketing drives measurable impact. Key responsibilities: • Own the planning, execution, and optimisation of all email and SMS campaigns, • Build and refine life cycle journeys and automated flows to increase repeat purchase and engagement, • Identify key customer segments and deliver targeted campaigns, • Run testing and reporting to track performance and inform future campaigns, • 4+ years' experience in CRM or life cycle marketing within E-commerce or D2C, • Hands-on experience with CRM platforms (eg, Klaviyo, Ometria, or similar), • Strong attention to detail and ability to work to campaign deadlines, • Data-driven mindset with ability to analyse and act on campaign performance *Rates depend on experience and client requirements

We’re opening our newest MAAP LaB in London. More than a store, the LaB is where MAAP comes to life - a physical expression of the brand. Product, culture, and community intersecting in one of the world’s most influential cities. This space is designed to move with London. To host rides at first light. To bring people together over coffee, conversation and a shared obsession with cycling. To create something that feels considered, elevated and distinctly MAAP. We’re looking for a Retail Store Manager to lead it. Someone who sets the standard. Who understands that retail is detail, energy and experience — not just transactions. Who can build a team, shape a culture, and create a space people want to return to. You will • Manage and take full accountability for delivering the MAAP retail experience by engaging, developing, maintaining, and growing relationships with customers and the wider London cycling community, • Champion a sales-driven culture and lead from the front, upholding the highest customer and brand experience standards, • Hire, train, develop and lead a retail team, ensuring they are motivated and equipped to deliver an exceptional experience, • Deliver financial results and achieve sales, margin and inventory targets by optimising retail KPIs, • Maintain the highest visual merchandising standards, ensuring MAAP VM guidelines are executed daily, • Stay across seasonal launches and product knowledge, ensuring the team can confidently speak to technical features and benefits, • Manage store rostering in line with wage budgets and sales performance, • Oversee inventory management to ensure product availability at all times, • Lead and support LaB rides, community engagement and local activations You bring • Demonstrated retail experience within fashion, sportswear or a similar environment, with strong store or team management capability, • Confident leadership skills, with the ability to inspire and align a team around shared goals, • Exceptional customer service and selling capability, • Strong visual merchandising experience and attention to detail, • A self-motivated, proactive and solutions-focused mindset, • The ability to think strategically while executing day-to-day retail operations, • A proven track record of delivering results, driving sales and building high-performing teams, • A passion for delivering a world-class retail experience, • A genuine interest in cycling, fashion, music and London’s cultural landscape In return • Product allowance, • Staff pricing across the range, • A competitive package

Senior Pricing / Revenue Manager About the Role Our client is seeking a Senior Pricing / Revenue Manager to join a high-performing commercial function focused on driving sustainable growth and maximising profitability. This role sits within a central revenue management team responsible for optimising key commercial levers such as pricing, payment structures, and cancellation policies. Key Responsibilities • Analyse internal performance trends across key metrics (e.g. Margin per Transaction, Conversion Rate, Trading Margin), identifying drivers and actionable insights., • Assess competitor propositions and broader market dynamics to enhance pricing strategy and commercial positioning., • Identify and quantify opportunities to unlock revenue growth while improving margin performance., • Design and run robust experiments to optimise pricing, packaging, and revenue levers., • Collaborate with cross-functional commercial teams to influence wider trading and merchandising strategies., • Partner with Product, Engineering, and Data teams to develop scalable, best-in-class pricing and packaging systems., • Present performance updates and strategic recommendations clearly to senior stakeholders. Required Experience & Skills • Proven experience developing and executing revenue management or pricing strategies in a fast-paced, data-driven environment., • Strong numerical and analytical capability, with solid commercial and financial acumen., • Experience in data modelling and translating complex analysis into clear business recommendations., • Excellent communication skills, with the ability to influence stakeholders across multiple functions., • Highly structured and detail-oriented, with strong organisational skills., • Collaborative mindset with a proactive, hands-on approach. Desirable Experience • Exposure to travel, e-commerce, or similarly complex, inventory-based industries., • Familiarity with analytical tools such as:, • Data visualisation platforms (e.g. Looker), • SQL (e.g. BigQuery environments), • Programming (e.g. Python, GitHub), • Knowledge of statistics and experimental design methodologies. Additional Information This is an opportunity to play a key role in shaping and scaling revenue management capabilities within a rapidly evolving commercial environment.

JD Retail | UK Sourcing & Merchandising Manager Department: JD Retail - Cross-Border Business Department - Global Direct Sourcing Center Report To: Global Direct Sourcing Leader 1. Job Positioning Responsible for the full-category direct sourcing and merchandising work in the UK market, integrating local UK supply chain resources such as brands, factories, and traders, focusing on the UK's advantageous categories, promoting direct supply of goods to JD International, exporting to the Chinese market to serve Chinese consumers, and achieving merchandising and GMV growth targets. 2. Core Job Responsibilities • Market Insight and Strategy: Deeply cultivate the UK consumer market and industrial belts, analyze the trends of the UK's advantageous categories, competitor dynamics, and Chinese users' demand for British products, and formulate local direct sourcing and merchandising plans for the UK., • Supplier Development: Focus on developing local UK brands, suppliers of pharmacy chains (Boots), factories, and British cross-border e-commerce sellers, complete merchandising negotiations through local exhibitions, industry associations and other channels, and promote cooperation in core categories., • Product Selection and Implementation: Focus on the UK's core advantageous categories, select compliant best-selling products that meet Chinese users' needs, promote the implementation, listing and marketing promotion of direct sourcing, control product quality and delivery time, and coordinate with the Chinese team to ensure the smooth operation of the supply chain., • Supplier Management: Establish a hierarchical system for UK suppliers, provide operational support and training, review operational data, optimize cooperation models, handle compliance and sudden risks, and maintain a healthy supplier ecosystem., • Cross-Departmental Collaboration: Coordinate with JD International's Chinese team, synchronize UK market information, link up with major promotion activities, and complete core KPIs. 3. Job Requirements • Language: Fluent in English (required, able to independently complete business negotiations and contract signing)., • Professionalism: Familiar with UK product compliance requirements (such as UKCA), with the ability of health care and beauty product selection and best-selling product development, and an understanding of the demand pain points of British products in the Chinese market., • Others: Priority will be given to candidates with local UK merchandising and purchasing experience, or experience in cooperating with health care and beauty categories.

Senior Product Manager Location: London Hybrid - 2 days a week onsite Salary: Up to £90,000 + Benefits Were working with a well-established, London-based technology business, who's looking for a Senior Product Manager to own their Discovery experience. The company operates across multiple consumer verticals at scale and is investing heavily in AI and personalisation as part of a broader digital transformation. This is a genuine opportunity to shape product strategy from the ground up, defining how users find and engage with a large and complex inventory, without being micromanaged. You'll work closely with Data Science, Engineering and Design across a distributed, international team. What you'll own • Vision and roadmap for search and discovery across the platform, • AI/ML-driven personalisation, dynamic feeds, ranking algorithms and recommendations, • Merchandising tools for curated collections, campaigns and partner promotions, • Discovery metrics and experimentation to continuously improve content findability, • Mentoring junior PMs and collaborating cross-functionally across a global team What they're looking for • 5+ years in product management with a background in search, e-commerce or algorithmic personalisation, • Comfortable bringing structure to ambiguous, evolving environments, • Confident communicator, able to influence senior stakeholders and work across technical and non-technical teams, • Strong analytical foundation, at ease with data science concepts, ML features and experimentation, • London-based and open to hybrid working What's on offer • Remote working holidays, • Paid sabbaticals, • Employee discounts, • Loyalty rewards & bonuses, • Genuine career progression, • Volunteer day each year *Unfortunately, due to the high volume of applications, not everyone will be able to receive detailed feedback.

Job Title: Digital Account Manager (Retail & Ecommerce) Location: London (Hybrid – 2–3 days in office) Salary: Up to £45,000 per annum Type: Full-time, Permanent About the Role We are looking for a commercially driven Digital Account Manager with strong retail and ecommerce experience to manage and grow a portfolio of retail clients. This role is focused on driving online revenue, supporting trading performance, and delivering best-in-class digital campaigns aligned to key retail moments (e.g. peak, promotions, product launches). You will act as a strategic partner to clients, ensuring digital activity directly supports sales and business growth. Key Responsibilities • Own client relationships with a focus on retail performance, revenue growth, and ROI, • Align digital activity with retail trading calendars, including peak periods (e.g. Black Friday, Christmas, seasonal sales), • Plan and coordinate multi-channel campaigns across PPC, Paid Social, Shopping, and Programmatic, • Monitor and optimise campaigns against ecommerce KPIs (ROAS, revenue, AOV, conversion rate), • Analyse product performance, category trends, and customer behaviour to inform strategy, • Work closely with internal teams to ensure campaigns reflect stock levels, promotions, and merchandising priorities, • Lead weekly/monthly trading and performance reviews with clients, • Identify growth opportunities across channels, budgets, and product categories, • Support forecasting, budgeting, and performance planning Skills & Experience Essential: • 2–4 years’ experience in digital account management or ecommerce marketing, • Strong experience working with retail or ecommerce brands, • Solid understanding of ecommerce performance metrics (ROAS, AOV, conversion rate, revenue), • Experience managing campaigns across key retail channels (Google Shopping, Paid Social, etc.), • Strong commercial mindset with the ability to link marketing performance to sales outcomes, • Experience with ecommerce platforms (e.g. Shopify, Magento, BigCommerce), • Familiarity with product feeds and tools (e.g. Google Merchant Center), • Experience with promotions, pricing strategies, and merchandising, • Understanding of attribution and customer journey in ecommerce, • Exposure to marketplace channels (e.g. Amazon) Personal Attributes • Highly commercial and trading-focused, • Strong attention to detail, especially around promotions and product performance, • Proactive and comfortable working in a fast-paced retail environment, • Confident communicator with strong client management skills What We Offer • Salary up to £45,000 depending on experience, • Hybrid working model (London office), • Opportunity to work with leading retail and ecommerce brands, • Involvement in major retail trading moments and campaigns, • Ongoing training and development, • Collaborative and performance-driven team culture

We are looking for a "Retail Pop-Ups Operations Manager'' to join our international retail team in London. The role is offered on a local, full-time, permanent contract, with regular international travel required. The role will report directly to the Senior Retail Operations Manager. You will work with senior retail leadership, the buying manager, and other key functions to ensure best-in-class, consistent processes and practices are in place to deliver an exceptional client experience and achieve our commercial goals. Duties and Responsibilities: • Ensure consistency in best-in-class operational practices and policies across our retail pop-ups, in line with Global and Regional Guidelines., • Provide coaching and training to local pop-up store teams to support their development and ensure a high level of competence in retail operations, policies, and best practices., • Resolve day-to-day operational issues as they arise, • Collaborate with the Pop-Up Store Teams to promote continuous process improvement and spot opportunities for process optimisation across all store operations (front and back of house), • Collaborate with Merchandising, Sales & Demand Planning, Inventory, and Retail senior managers to secure the smooth running of the supply chain for Pop-Up events., • In partnership with Inventory Control, ensure the effective management of stock takes, cycle counts and other relevant activities at the pop-up events., • In partnership with the senior retail manager, ensure continuous analysis and supply of stock levels in all Pop-up locations following the seasonal retail commercial pushes., • Coordinate and maintain adequate levels of Pop-Store supplies, packaging, and any other materials required for the smooth operation of the events., • Ensure Health and safety policies are in place, respecting local legislation and company guidelines, and support embedding sustainable principles in store, • Identify any maintenance needs and coordinate relevant actions., • End-to-end project management of store opening, refurbishments, and relocations from a retail operations aspect, including pop-ups and off-price Miista channel., • Champion the rollout of new initiatives across your area. Skills and Experience Required: • Ideally, you have considerable previous experience in a similar role., • Business-savvy with an ideal understanding of luxury retail., • Strong understanding of applicable regulations., • Have a cost-control mindset and understand the financial impact of decisions., • Have led projects, have strong planning and analytical skills and a keen eye for details., • You are a cross-functional team player and have excellent communication and interpersonal skills., • Confident working under tight deadlines and managing multiple priorities., • A good level of business English is mandatory., • Degree level or equivalent qualifications will be considered an asset., • Ability to handle a high volume of work with confidence and professionalism., • Capable of troubleshooting technical issues., • Positive 'can-do' attitude., • Highly motivated and organised., • Team player. Our Position: The Opposite Thing Designed in London — Made in Spain — EU Sourced and Produced Miista upends the exclusionary practices of the fashion industry to show how we’re actually living now. Over the last ten years, we are proud to have built a brand that, through craft, our community, the risks we’ve taken and a sometimes bizarre willingness to laugh at ourselves, has made an elegant commitment to the alternative. A dedication to the opposite thing. What does that mean? That we’re happy to sacrifice profit and to subvert problematic fashion trends for women to create a product that has personality in addition to aesthetic value. A product that knows women don’t really shop using the search words ‘pretty’ now. If we were your friend, Miista would be the odd one at school who grew up and got an attitude and a sense of confidence. You know when it’s a Miista.

I am hiring for a Junior visual merchandising coordinator to join a premium beauty client for 12 months. Ideally starting Asap but can notice periods into account. Industry experience required: 2+ years (ideally you have a background in retail/beauty) Hybrid Working: 5 days a week. 3 days required in their London office 2 days wfh. (Also including Friday summertime hours) As this is a freelance contract you will be paid on a day rate on a monthly basis so must be able to go via an Umbrella company. Max Day rate is £150 Huge plus if you have premium beauty experience You will be shaping the brand presence across the EMEA Travel Retail markets. Reporting to the Visual Merchandising Manager/Senior Visual Merchandising Executive, this position focuses on delivering seamless store openings and executing impactful Visual Merchandising (VM) strategies. You'll work alongside a team of highly creative professionals who inspire innovation and offer invaluable opportunities for learning and growth. Key Responsibilities Store Openings & Project Execution • Comprehensive Coordination: Lead all VM activities for store openings, including placing VM collateral orders, creating planograms, and ensuring on-time delivery of materials. Ensure alignment and clear communication across all stakeholders., • Stakeholder Engagement: Collaborate with Retailers, RBD, TRWW, SD/PM/FVM, Commercial, and Marketing teams to align on timelines, requirements, and execution strategies., • On-Site Support: Visit stores during openings or key events to support implementation and provide VM expertise, acting as the main contact for store teams., • Vendor Oversight: Manage relationships with suppliers and printers to ensure timely and accurate production and delivery of VM materials., • Timeline Management: Oversee critical project milestones, ensuring all deadlines are met for store launch readiness., • Inventory Planning: Work closely with teams to maintain efficient VM collateral inventory for reuse and cost optimization., • Campaign Rollouts: Coordinate promotional and lightbox campaign rollouts across regional counters, ensuring alignment with brand standards., • Database Maintenance: Maintain a comprehensive, up-to-date database of store details, VM components, and layouts for EMEA., • Collaborative Communication: Act as the primary liaison for VM-related discussions with internal and external stakeholders, ensuring alignment on project objectives., • Team Guidance: Support Commercial teams with VM strategies to enhance brand visibility and elevate the in-store experience., • Regular Reporting: Present updates through detailed reports and presentations to senior stakeholders, including the RBD, VM Manager, and Marketing Manager. About You • Experience: Some Head Office experience in Visual Merchandising, preferably within the Beauty or Retail industries. Experience working with VM suppliers and retail partners is advantageous., • Communication Skills: An excellent communicator who builds strong relationships with stakeholders and articulates ideas confidently., • Organizational Excellence: Strong organizational skills with the ability to manage multiple deadlines and stakeholders simultaneously., • Adaptable & Creative: Thrives in fast-paced environments, thinks creatively, and generates innovative solutions., • Collaborative Spirit: Enjoys working as part of a team but is equally effective working independently., • Technical Proficiency: Proficient in Microsoft Excel, PowerPoint, and Adobe Creative Suite (Photoshop, Illustrator). Experience with Sketch-Up is a plus. Please apply with your CV.

Job Title: Stock Controller/Operations Coordinator (Full-Time, Permanent) Location: London – On-site Soho Store and approx 15% in office Start Date: Immediate Salary: Competitive, based on experience Reports to: Senior Merchandiser and Store Manager To Apply: Please send your CV and a brief cover letter to with the Subject: [your name] - Stock Controller/Operations Coordinator About MACHINE-A: MACHINE-A is a leading multi-brand fashion boutique known for curating cutting-edge contemporary and luxury designers. With a flagship boutique and office in Soho, and a growing global online presence, we are at the forefront of progressive fashion retail. As the business continues to grow, we are seeking an organised, detail-oriented and experienced Stock Controller/Operations Coordinator to support and manage our inventory. Role Summary: We are looking for an experienced Stock Controller/Operations Coordinator with at least three years of stock management experience, preferably gained in the Premium and Luxury Retail sector. The ideal candidate is proactive, highly organised, and fluent in English (knowledge of Italian is a plus). They should have a strong grasp of inventory and operations within fast-paced, multi-brand retail environments and possess excellent communication skills for effective coordination with vendors, clients, and internal teams. Advanced Excel skills—including proficiency in pivot tables, VLOOKUP, and basic formulas—are essential. The candidate should be results-driven and able to meet deadlines. As Stock Controller/Operations Coordinator, your duties will include, but are not limited to: ● Accurately processing deliveries, QC checks, returns, transfers, and special movements (light ecom packing, domestic and international shipments) using correct systems in accordance with company procedures. ● Accurately managing and maintaining stock levels across all locations, including planning, conducting, and completing regular monthly cycle counts, and end-of-year stock counts and reconciliations. ● Maintenance and management of stock in stock rooms and storage places, ensuring products are tidy, correctly labelled, and stored away. ● Maintaining accurate and up-to-date inventory records using (Lightspeed and Excel) internal systems and tools. ● Meticulous data entry / formatting of order confirmations. Adherance to deadlines. ● Liaising with suppliers, couriers, and internal departments to coordinate inbound and outbound stock movements. ● Identifying and investigating stock discrepancies or variances weekly, and implementing corrective actions ● Contribute to loss prevention by ensuring secure and compliant stock handling, in line with health and safety policies. ● Preparing inventory and sales reports under the support of the Merchandiser ● Collaborating with sales, e-commerce, merchandising, and finance teams to ensure accurate stock availability and timely replenishment. ● Assist in special projects and events (VIP events and appointments, brand and special collection launches, etc.) ● Carrying out other reasonable duties or ad hoc tasks as required to support the wider operations of the business. This role involves managing stock, supplies, and materials, and is physically demanding at times. Physical tasks associated with this position include: ● Climbing ladders ● Lifting items up to 25kg without assistance ● Engaging in activities such as bending, twisting, reaching, pushing, pulling, and repetitive movements ● Transporting large volumes of stock and equipment Requirements: • Minimum 3 years of stock management and systems experience, in fashion retail, • Intermediate Excel skills, • Experience in a multi-brand retail environment or large volume brand, • Strong attention to detail and excellent organisational and communication skills, • Able to work independently and problem solve, and knows when to ask for support Reliable and Dependable: Proven ability to manage essential duties consistently, with strong attendance and reliability. High Attention to Detail: Exceptional precision in data entry and inventory auditing. Proactive & Takes Initiative: A forward-thinking mindset with the ability to identify problems and implement solutions without waiting for instruction. Ownership Mentality: Ability to take complete responsibility for the stock function and outcomes, treating the inventory as your own.

Product Line Manager – SMU Apparel & Footwear | London | £65,000–£75,000 Reebok Europe is looking for a commercially driven Product Line Manager to lead SMUs - Special Make-Ups across apparel and footwear. This is a high-impact role for someone who can turn account opportunities, consumer insight, and brand direction into product that sells. You’ll own the SMU process end to end — from spotting opportunities and writing product briefs through to development, sell-in, launch, and performance analysis. Working across merchandising, sales, marketing, product creation, and global design, you’ll build account-specific ranges that deliver commercially and strengthen key retail partnerships. What you’ll own • Seasonal SMU strategy across footwear and apparel., • Account-specific product ranges for key partners and markets., • Product briefs covering consumer, pricing, margin, volume, and timelines., • Critical path management from concept to launch., • Sell-in support, product storytelling, and account presentations., • Performance tracking, market insight, and future range recommendations. What you’ll bring You’ll likely have 7–10+ years’ experience in product management, merchandising, category management, line planning, or product development within sportswear, footwear, apparel, fashion, lifestyle, or wholesale retail. You’ll understand wholesale, key accounts, product creation, pricing, margin, sell-in, PLM tools, and seasonal range planning. Just as importantly, you’ll combine strong commercial judgement with a sharp eye for product. Why Apply? This is a chance to shape commercially important product for one of the most recognisable names in sportswear — creating exclusive ranges that drive revenue, brand energy, and retail partner growth. Focus: SMUs, apparel, footwear, wholesale, key accounts, product creation, GTM

🚨 PRODUCT LINE MANAGER – SMU (APPAREL & FOOTWEAR) 🚨 📍 London | Global Sportswear Brand | UK & Europe Expansion A globally recognised sportswear brand is entering an exciting new phase of growth across the UK and Europe — and we’re building the team that will help shape the future vision of the business. We are looking for an experienced Product Line Manager with a strong background in Apparel, Footwear, SMU development, Merchandising, and Product Creation to lead strategic product initiatives across key European retail partners. This is a rare opportunity to join a newly evolving structure within an international sportswear business where you will play a pivotal role in driving commercial product strategy, building elevated assortments, and delivering impactful consumer-led collections across both Apparel and Footwear. Working cross-functionally with Merchandising, Sales, Marketing, and Global Design teams, you will own the end-to-end SMU process — from briefing and development through to commercialisation, go-to-market execution, and performance analysis. This is a high-impact role sitting at the centre of Product Creation, Merchandising, Sales, Marketing, and Commercial Strategy. You will own the full SMU lifecycle — from concept and briefing through to development, commercialisation, sell-in, and performance analysis — helping drive revenue, elevate consumer demand, and strengthen strategic partnerships across Europe. WHY THIS ROLE STANDS OUT: Join a globally recognised sportswear business during an exciting expansion phase Play a key role in building and shaping the future European product strategy Work across both Apparel & Footwear categories High visibility role with cross-functional leadership exposure Opportunity to influence key wholesale and retail partnerships across Europe Fast-paced, entrepreneurial and commercially driven environment KEY RESPONSIBILITIES: • Lead seasonal SMU strategy across Apparel & Footwear, • Develop commercially strong product assortments tailored to major retail accounts, • Partner closely with Sales, Merchandising, Marketing and Global Design teams, • Drive product briefs, pricing architecture, margin targets and go-to-market execution, • Analyse market trends, competitor activity and consumer insights to identify opportunities, • Manage timelines and product critical paths to ensure successful launches, • Support product storytelling, account presentations and sell-in strategies WHAT WE’RE LOOKING FOR: • 7–10+ years’ experience within sportswear, fashion, footwear or apparel product management, • Strong understanding of SMU, wholesale and retail product strategies, • Experience across Apparel and/or Footwear product creation, • Commercial mindset with excellent analytical and stakeholder management skills, • Passion for sportswear, consumer trends and product innovation, • Proven ability to thrive in a fast-moving international business 📍 Location: Fitzrovia London 💰 Salary: Excellent pacakge 📅 Start: ASAP If you’re looking for a career-defining opportunity within a globally recognised sportswear business with ambitious growth plans across Europe, we’d love to hear from you. #ProductManager #SportswearJobs #ApparelJobs #FootwearJobs #MerchandisingJobs #FashionCareers #ProductDevelopment #LondonJobs #RetailJobs #SportswearCareers #FashionRecruitment #SMU #WholesaleFashion #ProductCreation #LifestyleBrand #CommercialProductManager #HiringNow #EuropeanJobs #GlobalBrand #LinkedInJobs

Position: Concession Supervisor Location: London, Harvey Nichols Start date: immediately FRAME is a modern fashion brand celebrated for its refined aesthetic and effortless approach to everyday dressing. Since its founding in 2012, FRAME has become synonymous with contemporary luxury rooted in quality craftsmanship and cultural relevance. Bridging California’s ease and Parisian sophistication, FRAME draws inspiration from the worlds of fashion, art, design, and lifestyle creating collections that capture a timeless yet modern sensibility. Beyond fashion, the world of FRAME continues to expand through meaningful cultural collaborations from hotels to auction houses, establishing the brand as a destination where style, creativity, and culture intersect. Today, FRAME is recognized globally for its ready-to-wear, denim, and accessories, with more than 20 stores across North America, Europe, and Asia, and distribution through leading department stores and boutiques worldwide. Role Overview: Reporting to the General Manager, the Concession Supervisor will be directly responsible for the overall management and success of all store employees of their FRAME store location. Responsibilities: Sales & Business Development • Lead the sales team and oversee overall store performance., • Identify key opportunities to optimize sales growth and operational efficiency., • Facilitate communication between the store team and head office partners to ensure alignment with sales objectives., • Support the sales process by ensuring the highest level of luxury service and manage critical situations with exemplary professionalism., • Develop strong relationships with VIP clients by managing specific initiatives that reflect brand image., • Builds customer loyalty through store experience. Customer Experience: • Ensure all clients receive exceptional, personalized shopping experience., • Act as a brand ambassador by promoting FRAME’s values and vision to clients., • Develop strong relationships with VIP clients to build customer loyalty and retention. Team Management: • Conduct regular performance reviews and provide constructive feedback., • Foster a collaborative and positive work environment, ensuring team alignment with FRAME’s brand and goals., • Work closely to enhance the client experience through storytelling and excellence in the sales ceremony., • Provide effective guidance, coaching, and feedback to all team members to foster their professional development and a productive work environment., • Lead team meetings to share store performance updates and highlight key priorities., • Represents the brand and ensures team members are embodying brand spirit in all interactions with customers and peers., • Demonstrates product knowledge and passes on this knowledge to the sales staff., • Ensure all employees always provide excellent customer service and experience., • Assists with the development of all Retail Associates, motivating them to meet store goals., • Monitors daily, weekly, and monthly sales goals of each team member and provides regular feedback, coaching and counseling on performance., • Partners with the Retail Office to lead onboarding, training and development of all staff., • Educates and follows company policies and procedures including store safety standards, back of house standards, stock, sales and HR policies., • Helps to generate the store schedule to always ensure adequate floor coverage and approves all hours for payroll processing. Sales Performance & KPI Management: • Monitor and analyze key retail KPIs including conversion rate, average transaction value (ATV), units per transaction (UPT), and sales targets., • Implement action plans to drive sales growth and improve team performance., • Provide regular sales performance analysis and reporting to regional management and headquarters., • Motivate the team to consistently achieve and exceed sales objectives. Visual Merchandising & Brand Image: • Ensure the boutique presentation and visual merchandising are aligned with brand guidelines., • Coordinate with the Visual Merchandising team to implement seasonal product launches and window displays., • Maintain impeccable store standards to reflect the brand’s luxury positioning. Skills & Qualifications: • 5+ retail managerial sales experience in a high-end environment., • Previous retail experience in the South of France is a plus., • A passion for fashion and knowledge of current trends., • Attention to detail., • Strong interpersonal and communication skills., • Ability to multitask and thrive in a fast-paced environment., • Flexibility to work weekends, holidays, and varying shifts., • Experience with POS systems or retail software is an advantage., • Familiarity with retail KPIs and sales performance metrics., • Ability to drive sales and grow business., • Experience motivating, leading and developing a team., • Passionate about customer service and selling., • Solution oriented with a strong business acumen and corporate exposure., • Working proficiency in English and Dutch is required., • Additional language skills are appreciated., • A positive, outgoing, high-energy personality., • Proficiency in all the Microsoft programs (Excel, PowerPoint, Word…), • Work authorization for the EU. What we Offer: • The opportunity to join a fast-growing fashion house., • Uniform Allowance, • Commissions on Sales, • Employee discounts including partner brands, • The chance to work alongside an international, dynamic, and motivated team. Join the Frame team and help us deliver an unforgettable shopping experience that celebrates timeless style and modern living.

We’re supporting a global beauty and personal care brand with a strong heritage and premium positioning as they recruit a German-speaking National Account Manager to join their regional commercial team. This role is all about owning and driving performance across DACH markets, with a particular focus on Amazon Germany and other strategic eCommerce and omnichannel accounts. You’ll be the first point of contact for customers in-region, building strong partnerships while collaborating cross-functionally with marketing, finance, and operations teams to deliver best-in-class execution across all touchpoints. Key Responsibilities: • Full ownership of day-to-day performance across key German and DACH region accounts, • Build and execute tailored joint business plans that deliver brand and sales objectives, • Drive site merchandising, promotional alignment, and visibility across platforms, • Use commercial data to identify opportunities and influence strategy, • Partner closely with internal teams on launches, pricing, and supply chain coordination, • Ensure operational excellence through effective planning, reporting, and stakeholder management What we’re looking for: • Fluent German speaker with strong understanding of DACH retail or eCommerce markets, • Proven experience in National Account Management, ideally in beauty, FMCG or premium consumer goods, • Commercially savvy, data-driven and confident with digital sales environments, • Strong relationship builder – credible with buyers, collaborative internally, • Organised, analytical, and comfortable managing multiple workstreams in a fast-paced environment This is a brilliant opportunity to take on an international customer-facing role with real strategic input in a business that combines global reach with premium brand equity. If the role and responsibilities sound like a good fit for you, then I’d love to speak to you! Find out more about our available opportunities or how we can help you further your career – contact us today. Please get in touch with or click “Apply Now” to be considered for this vacancy: Email: The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.

A luxury wellness brand is looking for a Counter Manager to be a brand ambassador in a leading luxury department store in London. This role offers commission on sales. The role You’ll be the brand ambassador responsible for managing the counter, driving sales, and delivering exceptional customer service. This role requires a dynamic and proactive individual with a passion for luxury wellness and beauty tech products and strong sales acumen. Key Responsibilities: Sales and Customer Service: • Drive sales through effective customer engagement and expert product knowledge., • Achieve and exceed sales targets, implementing strategies to boost performance., • Provide personalised consultations, educating customers on the benefits of the products., • Ensure the counter is impeccably presented and stocked at all times., • Manage inventory levels, stock replenishment, and visual merchandising in line with brand guidelines., • Act as the face of the brand, upholding the brand’s prestige and values., • Build and maintain strong relationships with store staff and customers., • Coordinate with marketing and PR teams for in-store events and promotions. Sound like you? You are required to have proven experience in retail management, preferably in the luxury beauty or wellness sector. Excellent sales and customer service skills, with a proven track record of meeting sales targets. Outstanding communication and interpersonal skills. Passion for health and wellness, with a genuine interest in the science behind the products. Ability to work in a fast-paced, high-pressure environment.

At TENZING Natural Energy, we're on a mission to shake up energy with a clean, plant-based alternative. Inspired by Himalayan Sherpas, we've built a greener, healthier energy drink and we're scaling fast. As the UK's #1 Natural Energy brand and a certified B Corp, we're here to do things differently. DTC is a serious growth channel for us and we're hiring the person who'll manage it day-to-day. The future of energy needs bold thinkers and doers to make it happen. Join us if you’re ready to take on the climb. THE ROLE This is a hands-on ecommerce role with real commercial impact. You'll report into our Head of Growth and run the channel alongside her - site operations, trading calendar, retention, and the onsite improvements that move revenue. The work is visible, the impact is measurable, and there's genuine scope to grow as the channel does. If you're someone who spots a problem in the data and has a fix live before the week is out, you'll fit here. WHAT YOU'LL OWN → Day-to-day site operations - keeping things accurate, live and performing → Trading calendar execution - launches, promotions, key moments, delivered with pace → Retention and subscription - reducing churn, improving repeat purchase journeys, increasing LTV → Weekly performance tracking - pulling the numbers, reading them, acting on them → Onsite performance - merchandising, UX and content updates that move conversion and AOV → Developer and agency relationships - scoping improvements and prioritising ruthlessly WHAT WE'RE LOOKING FOR 2-4 years in ecommerce or DTC, ideally in a consumer brand Strong Shopify experience - hands on, not theoretical Comfortable with data - you can find the insight and know what to do with it Exposure to subscription or repeat purchase models, Recharge experience ideal Organised, accountable and good energy Nice to have but not essential: CRM or lifecycle marketing, CRO testing, FMCG background WHY TENZING A strong strategic partner in your manager. A brand with real momentum and a high energy team that notices good work. JOIN ONE OF THE FASTEST GROWING SCALE-UPS IN THE DRINKS INDUSTRY where your ideas and passion drive real impact. BE PART OF A PURPOSE-DRIVEN COMPANY - we're not just making better energy drinks, we're redefining what the category stands for, from natural performance to planet-first values. WORK WITH AN ADVENTUROUS, AMBITIOUS TEAM AND ENJOY AMAZING PERKS - free gym & climbing memberships | one adventure team trip per year | work from anywhere for 2 weeks | monthly team socials | free entry to our sports events | unlimited TENZING to keep you, your friends, and family energised - plus more. If this sounds like you then APPLY NOW !!

✂ About the House of Creed The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer. ✂ About the role We are seeking for a Luxury Brand Ambassador for our Creed counter in London Heathrow Airport, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 40 hours per week. ✂ Purpose of the role As a Luxury Brand Ambassador for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service. ✂ Key responsibilities Including but not limited to: ✂ Skills/Experiences desired • Exceptional communication and interpersonal skills., • Proven experience in luxury retail or a similar customer-facing role., • Passion for the luxury brand and a commitment to delivering an exceptional customer experience., • Goal-oriented with a track record of meeting and exceeding sales targets., • Ability to work effectively in a fast-paced environment., • Flexibility to work weekends and holidays as needed., • Passion for fragrance or beauty products is a plus. ✂ Why the House of Creed? Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation. Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth. ✂ Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

The Bottega Veneta fragrance collection, inspired by the city of Venice and its history of cross-cultural encounter, weaves together essences from different corners of the globe, captivating the senses and transporting the imagination. Each fragrance reflects the artisanal heritage of the Veneto region. About the role We are seeking Luxury Brand Ambassadors full & part time for our exciting new Bottega Veneta Counter in Selfridges London W1. With a passion for luxury and fashion, the drive and determination to make a difference and the desire to shape the future of our business. Purpose of the role As a Luxury Brand Ambassador for Bottega Veneta, you play a pivotal role in upholding the brand's reputation and delivering unparalleled consistent customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service. Key responsibilities Including but not limited to: Skills/Experiences desired • Exceptional communication and interpersonal skills., • Proven experience in luxury retail or a similar customer-facing role., • Passion for the luxury brand and a commitment to delivering an exceptional customer experience., • Goal-oriented with a track record of meeting and exceeding sales targets., • Ability to work effectively in a fast-paced environment., • Flexibility to work weekends and holidays as needed., • Passion for fashion, fragrance or beauty products is a plus. Why Bottega Veneta? • Draws inspiration from the city of Venice and its rich history of cross‑cultural exchange, • Blends rare essences sourced from different corners of the globe, • Creates sensorial experiences that captivate the senses and spark imagination, • Reflects the artisanal craftsmanship and heritage of the Veneto region Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Orange Square Company. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). We are an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding. Benefits • 32 days paid annual leave (pro rata for part time employees), • Monthly Competitive Commission Structure, • Extra Day off for your Birthday, • Product Allocation with discounted rate, • Clothing Allowance, • Contribution into company pension, • Career progression & Training, • Length of Service Rewards

We are looking for a motivated, results-driven Junior Area Manager to join our rapidly growing European team. Reporting to the Senior Business Development Manager, you will support the management and development of our brand’s presence across a specific European region (The House of Creed, Balenciaga Fragrances, Bottega Veneta Fragrances). This role offers an excellent opportunity to develop your skills in sales, marketing, and brand management within the dynamic fragrances industry. You will work closely with distributors, retailers, and internal stakeholders to drive sales, increase brand awareness, and ensure consistent brand representation. Key Responsibilities Sales & Distribution Support • Support the Senior Business Development Manager in developing and executing commercial strategies to achieve regional sales targets., • Assist and support existing distributors and retailers by providing product knowledge, training, and promotional tools., • Monitor sales performance, analyze trends, and identify growth opportunities within the assigned region., • Coordinate and follow up on marketing activities and events to maximize brand visibility and drive sales., • Help the Senior Business Development Manager in strategizing the A&P (Advertising & Promotion) budget per country., • Contribute to the implementation of marketing campaigns and initiatives within the region., • Ensure consistent brand representation and compliance with visual merchandising standards across all points of sale., • Monitor competitor activity and market trends to identify opportunities and challenges., • Collect market feedback and consumer insights to support product development and marketing strategies., • Build and maintain strong relationships with distributors, retailers, and internal stakeholders., • Act as a point of contact for regional partners’ requests and inquiries., • Prepare regular reports on sales performance, marketing activities, and market trends., • Analyze data to identify key performance indicators and areas for improvement., • Contribute to the preparation of annual budgets and sales forecasts. Profile & Requirements • 1–2 years of experience in a similar role within the cosmetics industry., • Full professional proficiency in English (written and spoken); any additional language is a plus., • Strong analytical skills with the ability to interpret sales data and market trends., • Excellent communication and interpersonal skills, with a strong ability to build relationships., • Proactive, organized, and results-oriented mindset., • Ability to work in a fast-paced, international environment

About Us - The Social Shepherd 🐑 We're one of the leading Social-first agencies in the UK and US, helping global brands, household names, and high-growth scale-ups accelerate their business growth. We’re a team of 70+ across London, Bath, New York & Miami, with big ambitions to be one of the leading Social agencies and Social Commerce teams worldwide. The Role & Key Responsibilities We’re looking for an Account Manager to join our growing Social Commerce team. This is an exciting opportunity to work closely with the Head of Social Commerce to help build and scale this new offering from the ground up. You’ll play a key role in managing day-to-day client relationships, supporting TikTok Shop operations, and helping deliver strong commercial results for brands. This role is ideal for someone with 2–4 years’ experience in Social Commerce and/or TikTok Shop—either agency-side, brand-side, or within TikTok. • Support the management of client accounts across TikTok Shop, acting as a key day-to-day contact, • Assist in planning and executing social commerce strategies to drive sales and growth, • Manage TikTok Shop operations, including product listings, promotions, and campaign coordination, • Optimise product listings across TikTok Shop (titles, imagery, descriptions, pricing and merchandising), • Support the delivery of Creator Campaigns, working directly with creators or managing agencies, • Monitor performance and report on key metrics, including GMV, conversion rates and ROI, • Identify opportunities for optimisation and contribute to test-and-learn strategies, • Collaborate with Paid, Creative and Organic to deliver integrated campaigns, • Help onboard new clients and support smooth delivery from day one, • Stay up to date with TikTok trends, platform updates and social commerce best practice. Skills & Experience • 2–4 years’ experience in growing brands on TikTok Shop, • Hands-on experience with TikTok Shop (agency, brand or platform side preferred), • Strong organisational skills and ability to manage multiple projects, • Confidence working with data and performance metrics (Excel/Google Sheets), • Good communication skills and experience working with clients or stakeholders, • A proactive mindset and willingness to learn in a fast-moving environment, • Interest in social commerce, TikTok trends and digital marketing Compensation £38,000 to £48,000 DOE Some other key information 🏠 Work From Home: We operate a hybrid model where team members come to the office 3 days a week. A lot of our team loves working collaboratively, but they also like the option and balance of working from home. 🏋️ Benefits Package: Our collaboration with Bupa & Perkbox grants you access to a spectrum of health services, discounts, benefits, and perks. And that's not all – enjoy your birthday off and kickstart a healthier commute with our cycle-to-work scheme, all yours upon successfully completing your probationary period. 🕐 Flexible hours: Some of our team are early birds, and others like to start later. Our team set their own times, with some starting at 8am and finishing earlier! ❤️ We’re committed to equality of opportunity for all. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability status. We want to support diverse and inclusive work environments and are actively looking for people who share our values.

Company Overview: Our client is a rapidly expanding UK wellness brand operating across multiple product categories and retail channels. They're building a direct-to-consumer presence across global markets, with a strong focus on quality, ownership, and long-term growth. The company culture is built on extreme ownership where individuals take full responsibility for outcomes, paired with a genuine commitment to excellence as a habit. They're looking for people who are passionate, purpose-driven, and embrace continuous learning and adaptability. Position Overview: As E-Commerce Manager, you'll own the complete Shopify ecosystem across multiple regions and storefronts. You'll be responsible for driving conversion performance, ensuring flawless user experience, and turning traffic into revenue. This is a fast-paced, detail-driven role where you'll partner with performance marketing, retention marketing, and creative teams to execute strategy and deliver results. You'll report directly to the co-founders and Head of Performance & Digital, giving you direct influence over the company's e-commerce direction. Responsibilities: • Own end-to-end e-commerce performance across all Shopify storefronts, ensuring fast load times, seamless UX, and optimised conversion rates across regions, • Define and execute e-commerce strategy across product categories, tailoring site experience, merchandising, and landing pages by campaign and traffic source, • Conduct regular full-site audits to identify and resolve UX friction, checkout issues, tracking gaps, and mobile versus desktop inconsistencies, • Lead new site builds from brief to launch, acting as the internal lead across designers, developers, and stakeholders to deliver on time and on brief, • Support retail-connected platforms including major retailers, maintaining direct-to-consumer level performance and quality standards, • Lead conversion rate optimisation through structured A/B and multivariate testing across landing pages, product pages, and checkout flows, • Implement and test e-commerce software, CRO tools, analytics, tracking, and personalisation solutions with clean integrations, • Own performance reporting across conversion rate, average order value, revenue by site and region, and funnel-level performance, • Translate insights into clear actions and share regular updates with leadership and marketing teams Requirements: • 3+ years experience managing direct-to-consumer e-commerce operations, • Deep, hands-on experience managing and optimising Shopify stores, • Proven conversion rate optimisation and experimentation experience with structured testing frameworks, • Experience managing multiple storefronts or regions simultaneously, • Strong analytical skills with clear understanding of e-commerce analytics and attribution, • Extremely high attention to detail with ability to spot UX friction and technical issues, • Comfortable owning projects end-to-end from concept through execution and reporting, • Experience with e-commerce tools, CRO platforms, and analytics integrations, • Ability to communicate complex data insights clearly to non-technical stakeholders, • Self-motivated with a growth mindset and commitment to continuous improvement

Job Title: Territory Manager Location / Region: East London & surrounding areas (Ideal Postcode E1) Industry: FMCG Convenience Contract Type: Permanent, Full-time Working Pattern: Monday-Friday (No Weekend Working) Salary / Rate: £29,000 per annum + 10% performance related bonus Other Benefits: Small Company Van + Fuel Card The Role at a Glance We’re recruiting a Territory Manager to manage and grow one of our convenience clients in East London and Surrounding areas. You’ll build strong relationships with store decision‑makers, negotiate additional displays, increase distribution and visibility, and drive sales for well‑known household brands. This role is ideal for someone with field sales or direct selling experience who enjoys autonomy, building relationships, and seeing the direct impact of your work in store. This role offers the chance to work with a range of different, market leading clients and get your foot in the door with our range of specialist agencies. Not only does this opportunity give you a wide range of experiences, but you’ll also have continuous support from colleagues, fantastic career growth opportunities and excellent perks. About Us Zing is part of Avidity Group Ltd, the parent company of a group of sales and marketing agencies - Zing, McCurrach, Standout, Wave & Thumbprint. We put a little zing into sales. We build communities of tactical teams who support leading brands with new product launches, building distribution and availability, increasing sales in targeted locations and giving consumers the best possible shopping experience. Be yourself and grow, have your voice heard, and develop your career with flexible working policies and an abundance of opportunity with a sustainable, forward-thinking agency. What You’ll Be Doing As a Territory Manager, you’ll manage your own territory, working closely with the Regional Sales Manager and a friendly, supportive field team. Your key responsibilities include: • Managing a FMCG Convenience territory and planning visits around store manager availability to maximise opportunities, • Building and maintaining strong relationships with store managers and key decision‑makers, • Negotiating additional displays and promotional activity, • Driving distribution, availability and compliance across agreed product ranges, • Executing merchandising activity in line with brand guidelines, • Actively selling and promoting products to maximise sales and visibility, • Using sales data to track performance and identify growth opportunities What We’re Looking For We are ideally looking for a candidate who has the following skills and experience, but if you’re excited about this role but your experience doesn’t align perfectly, we still encourage you to apply - you might be just the right person for our team. You’ll need: • Experience working in field sales or similar role, • Strong communication skills and confidence influencing stakeholders, • Stakeholder management experience, • Excellent time management and territory planning ability, • Be elf-motivated and results-driven, • A full UK Driving Licence (no more than 6 points and no previous bans) Nice to Have: • Experience working in convenience sector, • Merchandising or POS execution experience, • Direct selling skills What You’ll Get in Return – Benefits and Perks At Zing, we recognise that people are the key to our success. That’s why our benefits package is designed to offer continuous support, learning and development opportunities delivered by our in-house L&D team, support your wellbeing and work-life balance. Our competitive benefits package includes: • Competitive salary and remuneration: annual pay reviews, performance bonuses and early pay access, • Transport: Company vehicle and fuel card, • Flexible working policies: SMART working options for all staff members and no weekend working, • Flexible annual leave entitlement: 23 days paid holiday + bank holidays (increasing with length of service) and the option to purchase 5 additional annual leave days, • Family friendly policies: enhanced sick pay, maternity/paternity leave, carers leave and parental leave, • Health and Wellbeing: Employee assistance programme, including 8 face-to-face counselling sessions, wellness taskforce, community of mental health first aiders and wellness workshops, • Learning and development: PDR objectives, mentorship, career development plans, access to internal vacancies across all our Group Agencies, • Additional perks: discounted private healthcare, retail discounts, daily lunch allowance and life assurance What Happens Next • First step is to apply via our iCIMS page in just a few minutes (click the apply button!), • Your application will be reviewed by our recruitment team, • If your application is a good match, you’ll intially have a short initial call with a member of our Avidity Group Recruitment Team. If unsuccessful, you’ll only receive an email informing you at this stage, but don’t worry, we’ll keep your details on file in line with our data protection policy and you may be contacted about future roles!, • The next stage is a short interview with the hiring manager, • You’ll then be given quick feedback and next steps (if applicable) If you’re looking for more information on the role, contact our recruitment team on referencing the job title and ID number, and a member of our team will get back to you shortly. We have a fantastic track record of retaining colleagues and redeploying them into our other brand teams across Avidity Group. We are always looking for talented individuals to join our group of agencies. If this role isn’t the right fit for you, submit your CV for general consideration. Our Commitment to Diversity, Equity and Inclusion Feel empowered to be your best and authentic self in a safe and supportive working environment. Our colleagues come from a variety of backgrounds, education, experience levels, age groups, religions and ethnicities. We’re committed to inclusive and blind recruitment practices, providing forward thinking policies e.g. transgender and Ramadan polices, and celebrating diversity through engagement sessions for key events e.g. Pride, International Women’s Day and Black History Month. Discover What It’s Like to Work with Us A place where you can be yourself and grow. Our aim is simple - to create a workplace that allows you to be your authentic self, in an environment that supports your wellbeing and development. Build a career that works alongside your lifestyle, allowing you to achieve a healthy work-life balance. Learn more about our culture and what it’s like to be a member of our team: Join an award-winning sales and marketing team. Read more about our commitment to our colleagues here.

Exciting opportunity for a Category Manager - Convenience Food & Soft Drink Retail to join this global energy company for a 6 month initial contract. Pay Rate: £400 - £435 per day, PAYE/ Umbrella. As a Non-Fuel Retail business, Convenience Retail Team sources goods and services across a broad spectrum of own-label and consumer packaged goods across 13 product categories. The team has a core offer of products and services complemented with a food-for-now proposition. This is enhanced with a food-for-later and top-up convenience offer developed in close collaboration with major UK Retailer Alliance partners. To drive long term sustainable growth, the business is focused on developing an ever-evolving offer that satisfies the needs of a diverse customer base. Each service station must provide customers with the best mobility offer and must cater to customers with different retail shopping missions. The role: The purpose of this role will be to manage assigned Categories and/or Alliance Partners for the UK business, ensuring the key KPI metrics are met. This will require best-in-class category management skills and the successful candidate will be required to build extensive knowledge of their categories and the wider dynamics of the retail environment. Pivotal to the role will be interaction with suppliers and partners, negotiating then managing the execution of annual Joint Business Plans. -Manage the Category performance and P&L against key KPI deliverables. -Thorough analysis and understanding of the category and market dynamics - measuring the category performance and maintaining an optimal balance between the long-term view and business demands of the annual targets. -Developing profitable category business plans and ensuring all performance levers are optimized eg range, merchandising, price, promotions, operational excellence etc -Owning the relationships and negotiation of trading terms with suppliers or alliance partners and identifying opportunities to drive efficiencies. Building appropriate JBPs with the supply base. -As part of a global business, work collaboratively with the global category management team to unlock broader opportunities -Develop and implement appropriate seasonal or event driven activities to maximise incremental sales and revenue -Effectively manage relationships with broader stakeholders and other teams within the business to deliver against our objectives -Provide an agile response when required to respond to changing market and business dynamics. The Candidate: *Experience as a Category Manager / Buyer in a FMCG Convenience Food / Soft Drink Retail environment is essential. -Result driven mindset; able to deliver against or support delivery of stretching business targets -Strong commercial acumen, strong understanding of sales, margin and profitability metrics, supported with understanding of all factors that can influence performance -Analytical skills, robust analytical skills demonstrable across different tools with high attention to detail -A willingness to take ownership to deliver against the targets set. -Excellent relationship management skills; able to adapt approach to different audiences or circumstances -Strong interpersonal skills, able to communicate, engage, influence or challenge different stakeholders where required This needs combining with a positive attitude and an ability to work within a large, globally dispersed project team in a multi-cultural environment. You also need to be a self-starter, a logical thinker and a quick learner, with strong initiative and excellent communication, interpersonal and presentation skills, able to write clearly and concisely. We believe in equality of opportunity for all job applicants regardless of gender, marital status, race, colour, nationality, ethnic origin, creed or religion, disability, sexual orientation or age. Specialising within Energy Trading, Oil & Gas, Financial Markets and TV & Entertainment, Eaglecliff Recruitment is ISO accredited, a Member of REC and listed within the top 4% for Financial stability by Dun & Bradstreet. Please telephone for an immediate response or email your CV for a reply within one hour. Eaglecliff Ltd is acting in the capacity of an employment agency for permanent recruitment and an employment business for contractor resourcing

Stott & May are partnering with a well-known high street retailer to hire a Senior Ecommerce Trading Manager, supporting the continued growth of their digital function. Location: London (Hybrid – 4 days onsite, 1 day remote) Salary: Competitive The Role Reporting into the Director of Ecommerce, this role will take full ownership of onsite trading performance across multiple digital channels, driving online sales and delivering sustained, profitable growth. Key responsibilities include: • Owning and delivering online sales targets across web, app, and digital channels, • Leading trading strategy, including forecasting, promotional planning, and execution, • Managing peak trading periods and key commercial events with clear planning and analysis, • Ensuring alignment across Buying, Merchandising, Marketing, and Operations teams, • Overseeing onsite experience, including customer journey, UX, and merchandising optimisation, • Owning the onsite trading and content calendar to balance performance and brand storytelling, • Using data and analytics to drive insight-led trading decisions and continuous optimisation, • Leading and developing a high-performing ecommerce trading team, • Managing reporting, performance tracking, and communicating risks and opportunities to stakeholders Requirements • Retail industry experience is essential, • Strong background in ecommerce trading within a fast-paced retail environment, • Proven experience owning online performance and delivering against sales targets, • Previous team management experience with the ability to develop and lead high-performing teams, • Strong commercial and analytical skills, with experience in forecasting and data-driven decision making, • Good understanding of onsite UX, CX, and how these impact conversion and revenue, • Advanced Excel skills and experience with analytics tools such as Google Analytics, • Strong stakeholder management and communication skills This is an opportunity to take ownership of onsite trading performance within a fast-paced retail environment, playing a key role in driving long-term ecommerce growth.

ROLE DESCRIPTION: Account Project Manager (APM)- Beauty The Company The Outform Group is an award-winning global innovation agency. We partner with some of the best-known brands and retailers worldwide to transform customer experience through insight, technology, and creativity. Our dream is to be revered as the agency shaping the Future of Retail, and in EMEA and we have ambitious plans for growth. The Opportunity We are looking for an accomplished Account Project Manager to join our team and share our spirit – Dare to Innovate. We have a strong entrepreneurial ambition, and our people must be proactive and agile collaborators. The Role This is a critical role responsible for leading and driving end-to-end project management. An exceptional project manager with a proven ability to oversee complex Beauty projects from inception to completion, ensuring timely and successful execution while adhering to brand and retailer guidelines. Job Title: Account Project Manager- Beauty Location: London Hours of Work: 37.5 Key Responsibilities Project Leadership and Execution: • Serve as the driving force behind all projects, managing timelines, resource allocation, and execution from kickoff to production and in-store implementation., • Lead cross-functional teams (design, engineering, production, operations) throughout the project lifecycle, ensuring seamless collaboration and adherence to project milestones., • Possess a deep understanding of Outform Group's manufacturing and operations processes, enabling effective project planning and execution., • Implement robust project management methodologies, tools, and best practices to drive efficiency, quality, and on-time delivery., • Continuously evaluate and optimize internal processes related to project requests, sales estimates, pricing strategies and other critical workflows., • Implement process improvements to enhance efficiency, consistency and transparency, • Provide guidance and training to internal teams on process adherence, ensuring a consistent and high-quality experience for clients and retail partners., • Foster strong relationships with existing clients, ensuring high satisfaction levels and exploring opportunities for account growth., • Collaborate with the EMEA Business Unit Director and US Commercial team to align on project strategies and initiatives., • Facilitate communication with retailers on behalf of brand clients and Outform, ensuring alignment with retailer visual merchandising guidelines, timelines, processes, and expectations. Key Skills and Experience Proven experience in project management, preferably within the Beauty retail display industry. Demonstrated ability to lead and execute complex, cross-functional projects from start to finish. Strong understanding of project management methodologies, tools, and best practices. Excellent communication, relationship-building, and stakeholder management skills. Ability to work collaboratively in a cross-functional, matrix environment. Proficient in project management software (e.g., Monday.com), and Microsoft Office Suite. Analytical and problem-solving skills, with a keen attention to detail. Ability to multitask and prioritize in a fast-paced, dynamic environment. Proactive, self-motivated, and solution-oriented approach Package • Salary: TBC depending on background and experience, • Benefits: 5% company pension contribution, Private healthcare and Medicash plan, DIS insurance, 27 days holiday. Bonus scheme

Senior Product Manager (Product Development & Production) 📍 London | 🧵 Fashion / Streetwear | 🚀 High-Growth Brand About the Brand Our client isn’t just building a brand, they’re building a movement. Born to redefine streetwear for a new generation, they exist at the intersection of culture, community, and creativity. Operating globally from a single eCommerce platform (UK 35%, US 35%, ROW 30%), they’re scaling fast and looking for exceptional talent to help shape what’s next. The Role As Senior Product Manager, you’ll take full ownership of the end-to-end product lifecycle from design handover through to production and delivery. Reporting to the Head of Product, you’ll ensure products are technically sound, commercially viable, and delivered on time, all while maintaining the highest standards of quality and brand integrity. This is a pivotal leadership role where you’ll drive operational excellence, influence product strategy, and elevate the brand’s global offering. What You’ll Be Doing Product & Critical Path Ownership • Own the full product lifecycle from concept to warehouse intake, • Manage development calendars, ensuring key milestones are met, • Ensure sampling accuracy and production readiness, • Deliver cost prices aligned with margin targets, • Lead supplier negotiations within commercial parameters, • Oversee production planning across all product categories, • Build and manage strong factory relationships, • Negotiate MOQs, timelines, and capacity planning, • Drive initiatives to reduce returns and improve product quality, • Maintain high standards across materials, fit, and construction, • Partner with Design, Merchandising, and Marketing teams, • Align product delivery with campaign and trading calendars, • Lead Product Development, Garment Tech, and Production teams, • Set priorities and ensure delivery against key milestones, • Coach and develop team members You are: • Exceptionally organised with strong project management skills, • Detail-oriented, with a sharp eye for product quality, • Commercially minded, balancing creativity with margin delivery, • Passionate about fashion and product innovation, • 5+ years in product development / production (fashion or trainers or shoes), • Strong knowledge of garment technology, materials, and fit, • End-to-end supply chain and production expertise, • Experience managing suppliers and negotiating costs, • Proven leadership experience managing cross-functional teams, • Competitive salary, • Generous staff discount + family perks, • 32 days holiday (incl. bank holidays), • Birthday off + gift, • Flexible working + WFH options - currently 4 days in office, • Health cash plan + Virtual GP, • Regular socials, events & team parties, • Modern studio space, • Pension scheme

Retail Area Manager Reports To: Sales Director / Sales Manager Location: Central London, UK Salary: £40,000-£45,000 The Retail Area Manager oversees performance, operations and growth of two premium brands across London’s luxury department stores. The role upholds brand standards, drives sales, and leads teams to deliver an excellent customer experience, while actively selling and supporting the team to achieve sales targets. Key Responsibilities • Drive sales, profitability, and KPI achievement, • Analyse trading data and implement strategies to improve performance, • Ensure consistent execution of company policies and procedures, • Maintain high standards in visual merchandising, stock control, and store presentation, • Support wider business initiatives and retail strategy, • Recruit, develop, and retain high-performing Sales Associates, • Provide coaching, feedback, and succession planning, • Experience in luxury fashion retail essential, • Ability to analyse date with a commercial mindset, • Strong commercial judgment with a track record of delivering results, • Excellent leadership and team development skills, • Strong organisational and time management skills

Job Description Title: Deputy Store Manager - Flagship Regent Street Reports To: Store Manager Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. As a key member of the boutique leadership team, the Assistant Store Manager plays a vital role in supporting the Store Manager to lead business operations, deliver exceptional service, and drive team development. This position helps to maintain Longchamp’s standards of excellence across all areas of boutique performance. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices The Deputy Store Manager supports a culture of integrity, performance, and team collaboration, ensuring that every customer experience reflects Longchamp’s luxury heritage. Job Purpose To support the Store Manager in all aspects of boutique management—including sales performance, team leadership, operations, and client engagement—while acting as a role model of Longchamp’s values and standards. The Assistant Store Manager leads day-to-day floor operations and ensures smooth, efficient, and client-centred service. Key Responsibilities Team Leadership & Development • Lead and motivate the sales team during daily operations, • Support recruitment, onboarding, and training of team members, • Conduct daily briefings, performance coaching, and mentorship, • Create a motivating environment focused on team growth and development, • Act as the Store Manager in their absence, ensuring leadership continuity Client Experience & Clientelling • Maintain the highest standard of personalized luxury service, • Encourage and monitor CRM engagement, including new client capture and VIP retention, • Resolve elevated client concerns with professionalism and brand alignment, • Coach staff on building long-term customer relationships through exceptional service Sales & Commercial Objectives • Support the achievement of daily, weekly, and monthly sales goals, • Monitor individual and team KPIs; drive improvement through action plans, • Identify commercial opportunities on the sales floor and in client behaviour, • Ensure full engagement in store campaigns and product launches Operations & Compliance • Oversee stock management, deliveries, and transfers, • Ensure store opening, closing, and cash-handling procedures are executed properly, • Uphold loss prevention protocols and ensure audit compliance, • Assist with workforce planning and administrative tasks as delegated Visual Merchandising & Brand Representation • Ensure consistent adherence to visual merchandising guidelines, • Collaborate with VM team to execute floor set changes and in-store animations, • Maintain a premium environment reflective of the brand’s aesthetic, • Support the integration of marketing and visual initiatives into the store experience Skills & Qualifications • 3–5 years of experience in luxury or premium retail, • At least 1–2 years in a supervisory or assistant management role, • Strong leadership and coaching skills, • Proficiency in sales reporting, CRM, and inventory systems, • Excellent communication and interpersonal abilities, • Fluent in English; other languages a plus, • Proficient in MS Office and retail POS platforms Person Specification • Professional and refined presence with a client-first mindset, • Solution-focused, adaptable, and calm under pressure, • Motivated by results and team success, • Leads by example with integrity and consistency, • Flexible and willing to work evenings, weekends, and holidays as needed Key Performance Indicators (KPIs) • Achievement of store and individual sales targets, • Client retention, CRM capture rates, and VIP contribution, • Mystery shopper results and client feedback scores, • Staff training completion and performance progression, • Inventory accuracy, stock loss, and shrink prevention, • Compliance with visual standards and store audits, • Floor efficiency and productivity (coverage, conversion, ATV, UPT) Benefits · Competitive salary · Monthly and annual performance bonuses · Enhanced pension contribution · Generous holiday allowance after qualifying period · Private health cover after qualifying period · Enhanced Maternity, Paternity and adoption pay · Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

About Us Nobody’s Child is for the free thinkers, the dreamers, and the go-getters. Born in 2015, we’ve spent the last decade creating clothes that feel as good as they look for people that embrace individuality, live with purpose, and want to leave the world a little better than they found it. It’s been 10 years of creativity, growth, and bold ideas, and the values that guide us haven’t changed. About You We’re looking for an experienced Store Supervisor to join our Spitalfields in a flexible full-time capacity. As a key team member and brand ambassador, you’ll bring exceptional customer service, live our values every day, and inspire others to do the same. You’ll help lead a passionate in-store team, drive performance, and deliver a memorable shopping experience rooted in kindness, confidence, and conscious fashion. Your Day-to-Day Will Include Sales & Customer Experience • Deliver a warm, personalised shopping experience where every customer feels welcomed, valued, and inspired, because being kind is how we connect., • Lead by example to drive sales, maximise customer interactions, and encourage upselling and cross-selling in a way that feels authentic., • Share product knowledge and sustainability stories with confidence — showing optimism for a better future in fashion., • Handle customer queries and complaints with empathy, professionalism, and a positive, solution-focused approach. Team Leadership & Development • Support the Store Manager and Assistant Manager in achieving sales targets and store KPIs., • Help train, onboard, and develop new team members, embedding our values into everything they do., • Motivate and inspire colleagues to be confident, creative, and customer-focused — empowering them to be brave and take initiative., • Act as Duty Manager when senior management is absent, ensuring smooth operations and clear communication with the Area Manager. Store Operations & Visual Merchandising • Maintain exceptional visual and operational standards, ensuring the store is clean, beautifully presented, and on-brand., • Oversee stock replenishment, deliveries, and inventory management with agility and attention to detail., • Support till operations, including handling refunds and end-of-day closing procedures., • Keep fitting rooms and till areas tidy, organised, and customer-ready at all times., • Actively contribute to our company’s commitment to environmental and social responsibility by integrating sustainable practices into everyday work. This includes minimising waste, promoting responsible sourcing, supporting our circular economy initiatives, and encouraging customers and colleagues to make choices that align with our sustainability values. Every team member at NC plays a role in helping us reduce our environmental impact and create a positive legacy for our communities and the planet. What You’ll Bring • Previous leadership experience in a fast-paced retail environment., • A passion for sustainable fashion and Nobody’s Child’s mission., • Strong communication, organisation, and people management skills., • A positive, proactive attitude and the ability to be kind, brave, agile, and optimistic in everything you do. If this sounds like your next opportunity, please apply and we will be in touch! At Nobody’s Child, we are committed to creating an inclusive, diverse and equitable workplace. We aim to ensure that we are always recruiting, retaining and promoting a diverse mix of talent and encourage all to apply to join our journey!

CONCESSION MANAGER WHO WE ARE: We have been Making Childhood Memories since 1990, with products, services and experiences that are safe, happy, and filled with sunshine. Family really is at the heart of everything we do. CUSTOMER We keep our customers, big and small, at the heart of our business. We take pride in our Trotters Touch customer journey and believe that “Great Service is Good Business.” We bring our product expertise to life on the shop floor and ensure it sparkles for every customer, every time. TEAM We see true value in growth and development. We embrace uniqueness, play to each other’s strengths, and thrive as a high-performing team, always sharing knowledge and passion for our products and services. COMMERCIAL We know an opportunity when we see it. We are empowered, creative, and proactive in our pursuit of commercial excellence, always thinking ahead and driving success through smart, customer-focused decisions. OPERATIONS We strive for operational excellence across all touchpoints. We drive efficiency, create seamless processes, and ensure everything behind the scenes works perfectly to support our teams and customers. THE ROLE Our Concession Managers are the ambassadors and guardians of our brand within a host store environment, leveraging our four pillars of retail excellence to lead our Concessions with entrepreneurial flair and commercial brilliance. As a Concession Manager at Trotters, you will nurture our business and drive it forward. You will ensure the achievement of KPI’s through genuine customer connection, maximising sales opportunities, and instilling excellence in your team. You will enhance sales and service by fostering an environment of passion for the brand, equipping your team with in-depth knowledge of our collections across all our customer touchpoints MAIN RESPONSIBILITIES · Leverage our 4 pillars of retail excellence to drive achievement of your Concessions performance budgets and KPI’s. · Create excellent team participation, contribution & engagement, implementing effective incentives to inspire them to achieve excellence. · Ensure the team are expertly delivering best practice with enthusiasm and consistency. · Facilitate team-member learning and knowledge share - ensure detailed and up-to-date knowledge of Merchandising, replenishment and housekeeping best-practice to ensure the highest standards of presentation for all aspects of your Location. · Role-model and coach team on comprehensive product knowledge - particularly current season and iconic products, alongside specialised services such as shoe-fitting and Hairdressing. · Foster a dynamic sales environment, and coach team members in delivering a natural approach to sales - cascading your strong understanding of local market, customer profiles and shopping behaviour to your team to maximise sales and increase customer loyalty. · Ensure teams effectively capture customer data at POS and understand how this transforms customer relationship management, reporting regularly on customer insights. · Showcase fantastic commerciality through precise knowledge and insightful analysis of location product and figures; develop commercial actions and hold regular management meetings to ensure delivery against budgets, review risks and opportunities to influence positive action. · Identify and execute marketing opportunities within brand guidelines and drive success of all promotions, ensuring team involvement across all promotional activities. · Ensure continuous personal and team training & development, utilising cascaded resources to keep up to date with current business focuses. · Train & support team members at all levels on a pro-active and re-active basis, identifying areas for improvement; manage and document all performance matters, feeding back to the Regional Manager. · Proactively identify, anticipate, and resolve recruitment needs in partnership with the Regional Manager, underpinned by a high level of team understanding, effective succession planning and ongoing networking. Effectively manage onboarding of new starters. · Ensure team adherence to store administration, systems, and processes within company guidelines, drawing on excellent organisation skills and a competent knowledge and understanding of company business systems such as Quinyx and Eurostop. · Protect the assets of the Business by ensuring the location meets the required Company standard and legal compliance in Health & Safety, Maintenance and Loss Prevention. Sample regularly and take any corrective action. TOOLS OF THE TRADE · Experience managing retail teams, preferably within the premium space. · A natural and empathetic leader, well versed in coaching and developing team members. We would love someone who can harness the relationship between nurturing individual strengths and fantastic succession planning. · Excellent commerciality, able to implement and drive initiatives to achieve outstanding outcomes. · Demonstrable retail sales expertise, able to influence customer behaviour through elevated service, VM and excellent product knowledge and brand awareness, imparting this on your team. · Strong numerical capability - handy for reporting purposes as well as confidently walking customers through pricing, percentages, and promos. OUR VALUES We Think Customer First We ensure that our customers, and the children we design for, are our very top priority. The magic of our stores is reflected in our evolved digital channels. Our campaigns, product edits and excellent customer service makes shopping with us a joy. We Respect, Support and Build Trust - With our Team and Customers We respect and support all our team members, wherever they work, and whatever their role. We are one family with our suppliers and partners. Through our actions, we Inspire loyalty and build a community with our customers. We Grow and Learn Together We are all brand ambassadors, and we learn and grow together. Our head office, logistics and retail teams all collaborate to support the business. We Invest In our team and share knowledge and skills so that the Trotters spirt always shines bright. We Embrace Creativity Across our digital stories and our magical stores, we show creative spirit. We make emotional, genuine connections and bring childhood stories to life in our unique way. We are true heritage, yet modern in spirit. We Show Expertise and Pride in All That We Do We are specialists and we are proud of what we do. We go the extra mile to develop our knowledge, Including craftsmanship, In-store services, size guides and ethical manufacturing. Trotters is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce. We do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer.