Aftersales Administrator
4 days ago
Southampton
Aftersales Administrator \n Location – Park Gate \n Salary - from £30,000/annum (salary dependent on experience) \n Hours: Fully office based - Monday to Thursday 8:00am–5:30pm and Friday 8:00am–3:00pm \n Are you a strong administrator/coordinator who can work autonomously and as part of a team? \n Do you have excellent attention to detail and strong organisational skills? \n Our client is seeking an Aftersales Administrator to support their team to ensure a premium level service for their clients. \n The role would suit someone who has technical knowledge and strong administrative, logistics and order processing experience. \n Benefits \n\n • Private pension\n, • Life Insurance\n, • 25 days holidays plus bank holidays\n\n Responsibilities \n Aftersales & Technical Administration \n\n • Log, track, and maintain incoming support, warranty, and spare-parts requests to ensure service levels are consistently met.\n, • Prepare accurate quotations, costings, and invoices for parts relating to warranty service and spare packages.\n, • Develop strong relationships with all departments to proactively gather information to support the Aftersales Engineer and follow through from enquiry to completion.\n, • Consistently maintain ERP and CRM systems and update accurately with the support of the procurement team.\n, • Coordinate shipping, delivery, and customs documentation for parts and equipment.\n, • Assist in producing post-visit reports, documentation packs, and follow-up recommendations.\n\n Client Communication & Coordination \n\n • Work closely with the Client Experience Coordinator to ensure clients receive clear, consistent, and timely updates ensuring they feel fully informed and cared for at every stage.\n, • Handle incoming calls with professionalism, confidence, and discretion, ensuring swift communication across the organisation.\n, • Maintain accurate records of communications, updates, and progress milestones to ensure continuity and visibility for the wider team.\n, • Ensure all written communication reflects the company’s premium high standards.\n\n Parts Processing, Logistics & Operations \n\n • Handle end-to-end spare parts ordering, sourcing, tracking, and delivery updates.\n, • Maintain stock awareness for frequently used items and help develop the MRP system.\n, • Coordinate shipping, customs documentation, freight bookings, and follow-up logistics.\n, • Support travelling engineers worldwide with the correct customs clearance and paperwork, including entry requirements and carnets.\n, • Ensure parts and equipment required for remote or in-field troubleshooting are prepared and dispatched promptly.\n, • Support the Stores team with picking and packing requirements when needed.\n\n Cross-Team Collaboration \n\n • Develop a close working relationship with the Project Management team to ensure a smooth handover of all new and repeat Clients.\n, • Share relevant client or technical insights with internal teams to support continuous improvement initiatives.\n, • Support scheduling, planning, and coordination for Aftersales activities, including technical visits and appointments.\n, • Maintain high standards of organisation and attention to detail across all shared trackers, databases, and documentation workflows.\n\n Requirements \n\n • Experience in logistics, parts coordination, shipping administration and aftersales support role.\n, • Background in the marine, automotive, aviation, or luxury sectors.\n, • Ability to understand and interpret technical information relating to marine, engineering, or small craft.\n, • Strong organisational skills with the ability to proactively manage multiple projects, priorities and deadlines simultaneously.\n, • Competent in preparing quotations, invoices, and structured documentation with a service driven attitude.\n, • Familiarity with ERP or CRM systems (ideally Sage 200; training provided).\n\n Please apply today with your CV for this exciting role \n \n \n \n