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Job Title: Service Coordinator (UPS) Location: Scarborough Salary: Competitive Job type: Full Time - Permanent We want all our colleagues to grow and build careers with Dale. We invest in our people for the future. Many of our team members have been with us for over 30 years and some of our management team began their careers as apprentices. As we have grown so too have they and that knowledge is passed down as our team develops and evolves. No two days are the same and variety is a key part of life for our team at Dale. There's always an opportunity to learn new skills and progress your career. We want to be a great place to work that is diverse and inclusive which is why we focus on supporting people and their development. Why you're our kind of person: We operate in an agile fast paced environment, and we are always looking forward, improving, never settling and wanting to be the difference for our customers. It's an exciting time to join the energy industry as we seek to reduce our reliance on fossil fuels and our ambitions present a tremendous opportunity. We work hard to deliver, and there's a lot to do, but the ability to make an impact in our business is significant. So, if that resonates with you and you want to love our customers as we do then come join a team of like-minded people. The Role: Identify planned, remedial and reactive works, efficiently coordinate available engineers, specialist tools and materials to the site following customers access requirements. Control invoicing, forecasts and work closely with the contract manager to deliver contractual requirements and any customer escalations. What you'll do: Provide primary point of contact to customers. Forecasting and contract scheduling of all planned and reactive service-related issues. Control of documentation to support the delivery of the contract visits such as Engineer permits, authorisations, inductions, and RAMS etc. Review and closure of all customer queries, including billing and Purchase Order amendments or uplifts. Ensure that key personnel are kept informed of customer requirements and any significant issues. Raise and co-ordinate warranty claims and contract repairs in line with customer expectations. Work efficiently and effectively with the Project Managers and other areas or departments to fulfil overall company objectives. Liaise with other coordinators and Service Support to maximise efficiencies and ensure customers' requirements are met. To contribute to the achievement of department and business KPI objectives. Complete any reasonable task as directed by the Contracts Manager. What good looks like: Seamless: You'll provide high quality solutions to our customers Specialist: You'll be skilled in your area, be an expert in a number of Dale processes and be commercially smart. Collaborative: You'll advise your colleagues and input into other work, and also be able to work independently to get the job done. Experience Required: 2+ years working in a similar role in the service industry. Good negotiation and influencing skills. Excellent planning and organisational skills. Experienced at working with MS Outlook/Word/Excel and PDF documents, though training will be provided. Excellent communication and customer service skills. Team player as well as ability to work on own initiative. You'll be passionate about health and safety and ensuring that everyone goes home from work safely from our projects. You'll communicate openly, transparently, and effectively to ensure a high level of customer service. You'll be resilient and thrive in a fast-paced environment. You'll be inquisitive and stay up to date with industry and technical changes and legislation. You'll be keen to work collaboratively with others to develop shared solutions. You'll have good levels of self-awareness, excellent interpersonal and communication skills. You'll have good time management skills. Our values: Do the right thing. Be the difference. Love our customers. Never settle. Look forward. Please click on the APPLY button to send your CV for this role. Candidates with the relevant experience or job titles of: Maintenance Planner, Operations Planner, Company Planner, Operations and Scheduling Coordinator, Scheduling Coordinator, Field Service Coordinator, Office Support, Customer Support, Technical Service Coordinator, Service Support Administrator, , Customer Services Executive, Customer Service Representative, Client Service, Customer Services, Customer Assistant, Customer Service Consultant, Customer Service Administrator, Customer Support, Business Support will also be considered for this role. TPBN1_UKTJ

Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Energy, were enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our?Metering team.?Youll join the leading provider of metering services in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored. Want to come and be a part of it? What will you be doing? As aMaintenanceEngineer, you'll be visiting various properties throughout the day, working on Smart Meters in both homes and businesses. Do you enjoy helping people and making their lives easier? You'll be using a handheld device to complete your tasks, and once done, you'll update all the details on your tablet, keeping records for new and existing customers up to date. No need to worry about live electric workno previous technical qualifications are required! Here's a glimpse of what you'll be doing: reconnecting Gas and Electric Smart Meters, changing SIM cards, modems, and small gain aerials, re-joining smart devices to the network while in contact with energy companies and exchanging batteries on gas meters. You'll also complete site surveys and other support tasks that require a field-based engineer to visit properties. Do you like the idea of a varied day where no two days are the same? You'll have plenty of opportunities to shine and make a real difference! What youll bring You will be located in one of those postcode areas:NE, TS, DH, DL, HG, YO Full Manual Driving Licence Good geographical knowledge of your local and surrounding areas is key for this role Quick to learn and eager to grasp new tasks and opportunities Ability to use hand tools effectively Experience with handheld tools is important Ability to lift, carry, and climb ladders while ensuring health and safety requirements are met Self-motivated and organised, as this is a lone working role Dedicated to providing excellent customer service If you have the below qualifications and skills, great, but you dont need them to apply; Experience in a meter reading role, especially with smart meters, is a plus Some electrical knowledge or qualification would be beneficial Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company van/vehicle and fuel card for business use(telematics installed) Discretionary bonus scheme Recommend a friend get rewarded for introducing people to us! 22 days plus bank holiday About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: ?Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd?party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupE #LI-SZ #LI-OnsiteINDSTA . TPBN1_UKTJ

A well-known optical retailer is seeking a friendly Contact Lens Assistant to join their Holborn team. This role promises no weekend work or late nights.