Business Development Executive
2 days ago
Leeds
Introduction to the Role ROLE: Business Development Executive MARKETS: English LOCATION: UK REPORTS TO: Business Operations Leader SPACE: Business / Training Solutions ACCOUNTABLE FOR: A personal financial target contributing to the Training Solutions budget and dedication to our overall quality objectives to ensure consistently strong customer experiences. TEAM RESPONSIBILITIES: Contribute to the overall Training Solutions annual budget through collaborative sales activity including direct sales, campaign activity and working closely with marketing to achieve customer acquisition targets. The Overall Aim of the Role is to: The purpose of this role is to contribute to the Sales Team’s sales targets through proactively responding to incoming sales enquiries, generating new business opportunities, and supporting existing customers encouraging increase in lifetime spend. The Business Development Executive will offer professional and knowledgeable advice about Virtual College’s RTG products and services with the aim of maximising the value of their sales and overall customer value. The role covers the following objectives: • Building relationships with prospects and clients to understand short- and long-term opportunities whilst driving additional spend, • Generating new business from cold and warm sales nurture activity, • Advising on the best learning technology solution for the customer in order to support engagement with Virtual College and demonstrate credibility in our sector, • Increasing value of accounts through spotting opportunities and recommending additional product uptake and efficiency gain with product usage, • Work with CRM to capture accurate market and customer data Key Accountabilities and Responsibilities: Direct/Inbound Sales • Be the first point of contact for inbound sales enquiries via phone and a shared email inbox, • Quickly and effectively respond to inbound sales opportunities to provide high levels of purchaser satisfaction, • Explore immediate and future opportunities early in the sales cycle to identify additional income, • Manage a triage system to ensure existing customers/prospects are put in touch with the correct or most appropriate consultant or support lead, • Works to an income target between £150,000-£250,000 Customer Growth and Engagement • Works with customers digitally to ensure products and services continue to meet their needs, • Builds strong, personable relationships with customers based on trust and credibility, • Independently explore additional products and services a customer could use to increase investment in training, learning and development, • Successfully review customer data in the CRM to create target growth lists and plan engagement activity, • Reengage with lapsed or ex-customers to re-introduce Virtual College products and services Customer Support and Service Delivery • Ensure all set up and implementation requirements are gathered from customers and communicated cleared with necessary teams, • Confidently provide recommendations for process improvement across both support and sales process Learning Technology Advice • Has a detailed understanding of the Virtual College services, products and packages delivered to customers Other • Act as a role model for the company’s core values:, • Collaboration and teamwork, • Customer and learner focus, • Innovation and creativity, • Curiosity Skills, Knowledge and Experience Communicative: • Strong questioning skills, • Exceptional listening skills, • Understands a customer’s requirements, • Responds to objections, • Strong written communication, • Presentation skills, • Strong Negotiation Skills Credible: • Knowledgeable of all VC products and services, • Strong technical knowledge and explains in non-technical language, • Reactive, • Offers full Ready to Go product range, • Interested in L&D Commercial: • Spots and generates commercially viable opportunities, • Escalates issues promptly, • Manages Expectations Entrepreneurial: • Self-motivated and Independent, • Resilient, • Organised, • Not easily discouraged or defeated, • Doesn’t take rejection personally, • Setbacks do not impact ability to perform, • Persistent in following up / generating leads, • Diligent – leaves no stone unturned, • Innovative Passionate: • Willing to Learn and Develop, • Driven to do a great job, • Thorough way of working, • Strong work ethic, • Proactively improves performance, • Focused on the end goal, • Able to work to deadlines, • Solution orientated, • Can-do Positive attitude Collaborative: • People Person, • Genuinely interested, • Team Player, • Curious, • Builds strong relationships, • Finds common ground, • Puts people ‘at ease’, • Curious and inquisitive, • Recognises that others have skills that add value Customer Focused: • Consultative, • Problem solver, • Generates customer referrals, • Empathetic, • Sees the situation from different perspectives, • Objective, • Manages expectations, • Work with Integrity Knowledge and Experience: • Experience in a product sales environment (B2B), • Experience managing client’s expectations, • Experience in processing orders Attitude and Behaviours: • To support and adhere to Netex Group Values and Behaviours – essential