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Administrative Assistant Your new company Hays are recruiting for a permanent administrator, based in Salford Quays, Manchester, to start in Jan 2026. Are you highly organised, detail-oriented, and passionate about delivering exceptional customer service? We are seeking an Administrative Support Specialist to join our client's dynamic team in Salford Quays. This role is pivotal in supporting our operations and ensuring smooth processes across customer onboarding, billing, and reporting. Your new role The successful candidate will: • Maintain accurate customer records and manage updates across CRM and business systems., • Process work requests, contracts, and billing with precision and timeliness., • Coordinate service activations, decommissioning, and stock returns., • Prepare and manage customer communications, including mail merges and responses., • Produce control reports and investigate anomalies to ensure compliance., • Collaborate with internal teams and third-party service providers to uphold service standards., • Contribute ideas for process improvements and support internal projects.What you'll need to succeed, • Strong administrative experience, ideally within a fast-paced environment., • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Visio) at an intermediate level., • Exceptional attention to detail and organisational skills., • Ability to prioritise tasks and manage multiple deadlines., • Confident communicator with excellent documentation skills., • Positive, flexible attitude and a proactive approach to problem-solving., • Minimum of 5 GCSEs, including English and Maths., • Experience in retail or a similar customer-focused industry is advantageous.What you'll get in return, • Be part of a collaborative team that values innovation and continuous improvement., • Hybrid working model with a vibrant office location in Salford Quays., • Opportunity to contribute to exciting projects and make a real impact. 4757155

Office Assistant Your new company Hays are seeking a proactive and organised Permanent Office Assistant to support the day‑to‑day running of our client's busy Manchester City Centre office. This role is ideal for someone who thrives in a varied administrative position, enjoys being the first point of contact for staff and visitors, and is confident about managing a wide range of operational and clerical tasks.You will contribute to the smooth running of the workplace by supporting the admin function, maintaining office processes, coordinating communications, and assisting with general office duties. The role requires excellent communication, strong organisation, and the ability to manage multiple tasks efficiently. Your new role Key Responsibilities • Greet clients, visitors, and colleagues in a professional manner., • Handle incoming calls and manage general office communications, • Perform general administrative and clerical duties, including filing, updating documents and maintaining accurate records., • Manage incoming and outgoing mail, deliveries, and international shipping coordination., • Assist in organising meetings, tidying meeting rooms, and ensuring shared spaces are well maintained., • Monitor and replenish office supplies and oversee office equipment., • Support booking travel, accommodation, and reservations when required., • Assist with event organisation and ad‑hoc administrative projects., • Support basic bookkeeping tasks and assist with processing expense claims., • Maintain transactional admin processes within the department., • Help resolve facilities-related issues where necessary., • Follow organisational policies relating to confidentiality, data protection, health & safety, and general office procedures.What you'll need to succeed, • Strong verbal and written communication skills., • Excellent organisation, time‑management, and prioritisation abilities., • High level of attention to detail., • Confident using computers and office software., • Ability to remain calm and effective under pressure., • Professional, reliable, and discreet, • Previous experience in an office assistant or similar administrative role., • Experience working with both internal and external stakeholders., • Relevant administrative or IT qualifications (e.g., NVQ, BTEC). 4767961