Associate Chief of Staff
hace 14 días
London
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. THE TEAM • ~90 people, more than half in engineering, product and data, • 45+ advanced degrees across computer science, mathematics and operations research, • Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle, • Own and continuously improve the CEO’s operating rhythm, from leadership meetings to all-hands and company communications, ensuring focus stays on the highest-impact priorities., • Craft communication and materials that transform complexity into clarity, enabling effective leadership decisions, company-wide alignment, and compelling external storytelling., • Serve as a first line of response on emerging opportunities or challenges requiring CEO attention, shaping recommendations before escalation., • Deliver structured analysis and research that directly inform CEO and leadership decisions., • Drive alignment and accountability on company OKRs and key priorities, ensuring progress is visible, measured, and acted upon., • Turn company-level strategies into clear roadmaps, milestones, and ownership, then drive follow-through to ensure results are delivered, • Scope and coordinate high-priority cross-functional projects, acting as the connective tissue that keeps teams aligned and outcomes delivered., • Contribute to org design and workforce planning, from role mapping to team reshaping, ensuring Relay scales with clarity and efficiency., • Help design and scale people processes such as performance reviews, goal-setting, and feedback systems that support a high-performance, feedback-driven culture., • Experience: 2–4 years experience with a mix of consulting, and start-ups; founder’s office, operations, or strategy roles in high-growth environments., • Strategic Executor: Ability to take ambiguous problems, break them down, and drive toward solutions., • Strong Communicator: Excellent written and verbal communication skills; able to clearly synthesize and present ideas., • Collaborative Operator: Skilled at working with diverse teams and building trust across functions., • Talent Acquisition Interview – 30 min, • Hiring Manager Interview – 45 min, • Case Study / Strategic Scenario – 60 min, • Values & Team Interviews – 2 x 30 min, • Aim with Precision: You define problems clearly and measure your impact meticulously., • Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction., • 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience., • All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts., • People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.