Customer Service Advisor
3 days ago
Leicester
We're recruiting an experienced and confident Customer Service Advisor to join a fantastic, purpose-built student accommodation site in Leicester. This is the perfect opportunity for someone who thrives in a fast-paced, people-focused environment and enjoys being actively involved on site. You'll be a visible, approachable presence across the building, delivering exceptional customer service while confidently managing the day-to-day challenges of a busy residential community. This role requires someone who can build positive relationships with residents, remain calm under pressure, and confidently deal with a wide range of situations, including resolving complaints and supporting the safety and wellbeing of residents. About the Role This varied front-of-house position combines customer service, administration, and active site engagement in a busy student residential environment. Key Responsibilities • Deliver a professional, welcoming front-of-house reception service., • Provide outstanding customer service to residents, visitors, contractors and partners., • Build strong relationships with residents through regular engagement across the building., • Handle enquiries, complaints and maintenance issues promptly and professionally., • Confidently manage challenging situations, including anti-social behaviour and resident disputes, escalating where appropriate., • Conduct welfare checks, room inspections and incident reporting., • Assist with viewings and promote the accommodation and resident services., • Manage parcel deliveries and reception administration., • Identify hazards, respond appropriately to alarm activations, and support emergency procedures., • Carry out health & safety, compliance and operational checks., • Maintain high presentation standards across reception, communal lounges, lift lobbies and hallways., • Work collaboratively with site management, maintenance and operational teams to ensure an exceptional resident experience. About You • Previous experience in a customer-facing role within hospitality, residential, student accommodation, retail or front-of-house., • A genuine passion for delivering exceptional customer service and creating positive resident experiences., • Confident, resilient and able to deal professionally with challenging situations and difficult conversations., • Calm under pressure with excellent problem-solving and conflict resolution skills., • Strong communication skills, both written and verbal., • Well-presented, approachable and professional., • Proactive, organised and happy to take ownership of issues from start to finish., • Good IT skills and strong attention to detail., • A supportive team player with empathy, professionalism and a can-do attitude. What's on Offer • Full-time: Monday-Friday, 9:00am-5:30pm., • Seasonal flexibility: During the busy summer period, the role will include working Saturdays, with a day off in lieu during the week, before returning to the standard Monday-Friday schedule., • Salary of £25,757 per annum., • A supportive and collaborative team environment within a growing company., • A varied, hands-on role where you'll make a real difference to the resident experience every day.