Refrigeration support manager
hace 10 días
Redditch
?? Remote Support Engineer (Refrigeration) Nights ?? Redditch (Hybrid/Remote) Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. ?? Night Shift | 24/7 Operation ?? The Role Were looking for a Refrigeration-focused Remote Support Engineer to join a fast-paced, specialist support team delivering critical technical support across commercial and retail refrigeration estates. This is not a standard helpdesk role youll be the technical backbone behind field operations, using your refrigeration expertise to triage issues, analyse trends, and remotely optimise system performance. Working nights, youll play a key role in keeping systems running efficiently while minimising downtime and unnecessary engineer callouts. ?? What Youll Be Doing • Providing remote technical support across refrigeration and cooling systems, • Triaging work orders to ensure the right engineers are deployed first time, • Carrying out remote diagnostics and fault finding on live systems, • Adjusting control set points (e.g. Danfoss, Carel, RDM systems) to improve performance, • Analysing system trends, identifying recurring faults, and recommending improvements, • Producing clear, insightful technical and performance reports, • Supporting compliance with F-Gas / refrigerant regulations, • Working closely with field engineers, planners, and internal teams ?? What Were Looking For, • Strong background in commercial refrigeration (essential), • Experience with retail / supermarket refrigeration, cold stores, or chillers, • Knowledge of control systems such as Danfoss, Carel, or RDM, • Proven experience in fault finding, diagnostics, and service/maintenance environments, • Understanding of F-Gas regulations and refrigerant management, • Comfortable working with data, reporting, and Excel-based analysis, • Ability to communicate technical issues clearly to both engineers and stakeholders ?? Qualifications, • NVQ Level 3 / City & Guilds in Refrigeration (or equivalent), • F-Gas Category 1 ? Why Join? xrnqpay, • Be part of a highly specialised refrigeration support function, • Move off the tools into a technical, desk-based engineering role, • Work with advanced monitoring and control systems, • Play a direct role in improving efficiency across large-scale operations, • Join a collaborative team with real opportunities to grow ? Ideal Backgrounds, • Supermarket / retail refrigeration engineers, • Service & maintenance engineers looking to transition off the tools, • Engineers with experience in remote monitoring or technical support environments