Team Leader - Targeted Support
3 days ago
London
Job Opportunity: Team Leader - Targeted Support (Hounslow Council) Employer: Adecco, on behalf of Hounslow CouncilLocation: Hounslow House (with 2-3 days per week remote working)Pay: £27.81 per hour PAYE or £37.14 per hour UmbrellaContract Type: Temporary (initial 3-month assignment)Hours: 36 hours per week, Monday-Friday About the Role We're recruiting an experienced and passionate Team Leader for Targeted Support to join Hounslow Council. In this pivotal role, you will lead a team responsible for assessing and supporting vulnerable residents with complex needs-helping them avoid crisis, maintain independence, and reduce reliance on statutory services. This is an ideal opportunity for someone who thrives on making a positive impact, enjoys collaborative working, and excels at managing people and complex decision-making. Key Responsibilities As Team Leader, you will: • Manage an effective Floating Support Link Team, ensuring accurate assessments and appropriate referrals to Floating Support, Community Solutions, VCS partners, and other services., • Work closely with the commissioned provider to understand service capacity, manage caseloads, and maximise the benefit of targeted support., • Oversee processes for clients and referral partners, championing a high-quality service and gathering feedback for continuous improvement., • Represent the service at senior, strategic, and performance meetings., • Act as the key point of escalation for complex or safeguarding-related cases., • Use systems such as LAS and Granicus to manage cases and track outcomes., • Analyse data and insight to identify trends, monitor performance, and proactively address service issues., • Work collaboratively across the Council-including Joint Commissioning, Housing, and the Community Partnership Unit-to help shape support pathways and future commissioning., • Pilot innovative, resident-focused approaches with internal teams and the Floating Support provider., • Build strong working relationships with the voluntary and community sector, identifying gaps in provision and supporting capacity building., • Is passionate about delivering excellent outcomes for residents with multiple and complex needs., • Makes strong, strategic decisions-especially when handling complex or high-risk cases., • Can confidently lead, motivate, and support team members, acting as a role model at all times., • Builds positive relationships with stakeholders, representing the service at a senior level., • Uses data intelligently to understand demand patterns, anticipate future needs, and improve service delivery., • Is adaptable, flexible, and able to respond to changing daily priorities., • Demonstrable experience supporting and assessing vulnerable people with complex needs., • Strong decision-making and leadership skills., • Experience working with multi-agency partners or complex caseloads., • Ability to work strategically and operationally within a fast-paced environment., • Strong communication skills - this is a customer-facing role, requiring a level of spoken English that meets the statutory Code of Practice under the Immigration Act 2016., • Ensure residents experience a smooth transition into, through, and out of the service - helping them sustain independence., • Work proactively with Council teams and partners to forecast demand and support effective service planning. Apply today via Adecco and help shape a service that truly supports Hounslow's communities. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser