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Mechanical Engineer - Aldershot £30,000 - £37,000 per annum DOE An exciting opportunity has arisen for a hands-on, enthusiastic Mechanical Engineer to join a specialist team designing, building, and installing advanced conveyor and automated handling systems across the UK and internationally. This is a varied, skilled mechanical engineering role combining workshop-based fabrication with on-site installation and commissioning. You’ll be working with cutting-edge automated systems where precision, problem-solving ability, and practical engineering know-how are essential. Our client is looking for somebody who is happy to work away from home 2 to 3 weeks per month, accommodation and travel cost will be paid for by the company. You’ll be part of a collaborative team while also confident working independently, taking ownership of tasks from build through to final commissioning. Company Benefits: • 22 days annual leave (plus bank holidays), pro-rata in first year, • Overtime available (typically up to approx. 50 hours per month, not guaranteed), • Overtime paid at enhanced rates:, • Time + ½ weekdays, • Time + ½ Saturdays, • Double time Sundays, • Salary reviews after 3 months and annually thereafter, • Company bonus scheme participation, • Split working between a workshop environment and customer sites across the UK, with occasional overseas travel (including stays away of up to 2–3 weeks per month depending on project locations), • Mechanical assembly and setting of conveyor and automation systems using 2D/3D CAD drawings and build schedules, • Fabrication of aluminium extrusion frames, conveyor systems, and safety guarding, • Installation and setup of pneumatic systems including piping, fittings, and sensor positioning, • Setting and calibrating sensors, preparing equipment for commissioning and software integration testing, • On-site installation work as part of a team, including unloading, positioning, and assembly of equipment to precise specifications and site conditions, • Assisting with cable management systems, frame construction, and guarding installation, • Supporting service visits including maintenance, warranty work, and breakdown response, • Fault finding, diagnostics, and problem-solving on live systems, with clear communication of findings and solutions, • Producing clear and accurate service reports following site visits, • Maintaining high standards of quality, presentation, and attention to detail in all work, • Working in a clean, safe, and organised manner at all times, • Collaborating closely with engineering and production teams to support improvements, prototypes, and design feedback, • Adhering strictly to health & safety procedures and maintaining safe working practices, • Minimum 5 years’ hands-on experience in mechanical engineering, ideally within automation, materials handling, or similar systems, • Strong understanding of mechanical systems and pneumatics, • Confident ability to read and interpret mechanical engineering drawings, • Own set of practical engineering tools, • Full clean UK driving licence, • Strong problem-solving mindset with a practical, “can-do” approach, • Good communication skills and ability to work effectively within a team or independently

Redline has been retained by a leading process instrumentation designer & manufacturer who are looking for a Procurement Lead - Electronics to join their team based in Surrey. This role is a specialist procurement position focused on managing electronic and electrical components, ensuring suppliers deliver on cost, quality, and delivery in a regulated manufacturing environment. This is a hands-on supplier management and sourcing role, supporting both new product introduction (NPI) and ongoing production. Key responsibilities for Procurement Lead – Electronics - Surrey: • Own supplier selection, negotiation, and contract award for electronic commodities, • Support RFQs by providing pricing and lead times to Sales, • Ensure suppliers meet all technical, regulatory, and commercial requirements, • Manage supplier performance (quality, cost, delivery) and drive improvements, • Resolve supply chain issues (quality, delays, etc.) With internal teams and suppliers, • Support ongoing purchasing and supply continuity, • Ensure compliance with ISO9001 and company standards Experience required for Procurement Lead – Electronics - Surrey: • Experience sourcing electronic/electrical components in a regulated industry, • Strong supplier management, negotiation, and problem-solving skills, • Ability to understand technical requirements and communicate them to suppliers, • Confident stakeholder management across engineering, production, and suppliers, • MCIPS qualified would be ideal This is a great opportunity to join a growing, competitive and industry leading organisation who can offer the opportunity for career development and personal growth. Onsite position. Competitive benefits.

Senior Design Engineer A specialist engineering manufacturer supplying safety-critical equipment is seeking a Senior Design Engineer to lead the mechanical design of regulated products from concept through to production and testing. This is a senior, hands-on role working to published standards and internal design processes. Key Responsibilities Design and develop mechanical products for safety-critical applications Produce detailed CAD models and manufacturing drawings Support product testing, validation, and technical documentation Liaise with customers, suppliers, and external test houses Manage external design and test resources where required Support products through manufacture and into service Requirements Strong background in mechanical design engineering Experience taking products from concept through to production (NPI) Proficiency in CAD (CREO/ProE or similar) Experience with manufacturing processes such as injection moulding, rubber moulding, machining, and fabrication Familiarity with DFM, DFMEA, and design control processes Comfortable working in regulated or safety-critical environments Desirable Experience with pneumatics, instrumentation, or test fixtures Surface modelling experience Experience using CAD data management systems Personal Attributes Detail-focused, technically rigorous, and organised Able to manage multiple priorities and projects Confident communicating with customers, suppliers, and regulators

The Redline Group is working in partnership with a specialist engineering organisation to support their search for a Contract Mechanical Design Engineer for an initial 3 month contract, working to deliver a key product development programme. We are looking for someone who is available to start as soon as possible and can be onsite full time in Camberley, Surrey. Unrivalled in their field, our customer is responsible for some of the most technically advanced defence products on the market. They have been an industry-renowned name for many years, with a reputation for intrinsically safe electronics. As a result of growth and major project wins, they are seeking the skills of a professional contractor to help them get the next generation of their product out to market both on time and in budget. The successful Contract Mechanical Design Engineer will be responsible for redesigning 3D CAD models and updating engineering drawings, along with updates and amendments to existing drawings and associated Bill of Materials (BOMs). Key Skills Required - Contract Mechanical Design Engineer: • Strong experience using PTC Creo Direct Modelling for 3D CAD and engineering drawings, • Proven ability to produce and maintain fully traceable design documentation (BOMs, specifications, test plans, ECRs), • Experience working to BS 8888 standards, including GD&T, • Knowledge of international engineering standards, • Br...

Redline has been retained by a leading process instrumentation designer & manufacturer who are looking for a Procurement Lead - Electronics to join their team based in Surrey. This role is a specialist procurement position focused on managing electronic and electrical components, ensuring suppliers deliver on cost, quality, and delivery in a regulated manufacturing environment. This is a hands-on supplier management and sourcing role, supporting both new product introduction (NPI) and ongoing production. Key responsibilities for Procurement Lead - Electronics - Surrey: • Own supplier selection, negotiation, and contract award for electronic commodities, • Support RFQs by providing pricing and lead times to Sales, • Ensure suppliers meet all technical, regulatory, and commercial requirements, • Manage supplier performance (quality, cost, delivery) and drive improvements, • Resolve supply chain issues (quality, delays, etc.) With internal teams and suppliers, • Support ongoing purchasing and supply continuity, • Experience sourcing electronic/electrical components in a regulated industry, • Strong supplier management, negotiation, and problem-solving skills, • Ability to understand technical requirements and communicate them to suppliers

Redline has been retained by a leading process instrumentation designer & manufacturer who are looking for a Procurement Lead - Electronics to join their team based in Surrey. This role is a specialist procurement position focused on managing electronic and electrical components, ensuring suppliers deliver on cost, quality, and delivery in a regulated manufacturing environment. This is a hands-on supplier management and sourcing role, supporting both new product introduction (NPI) and ongoing production. Key responsibilities for Procurement Lead - Electronics - Surrey: Own supplier selection, negotiation, and contract award for electronic commodities Support RFQs by providing pricing and lead times to Sales Ensure suppliers meet all technical, regulatory, and commercial requirements Manage supplier performance (quality, cost, delivery) and drive improvements Resolve supply chain issues (quality, delays, etc.) With internal teams and suppliers Support ongoing purchasing and supply continuity Ensure compliance with ISO9001 and company standards Experience required for Procurement Lead - Electronics - Surrey: Experience sourcing electronic/electrical components in a regulated industry Strong supplier management, negotiation, and problem-solving skills Ability to understand technical requirements and communicate them to suppliers Confident stakeholder management across engineering, production, and suppliers MCIPS qualified w...

The Company A specialist engineering company focused on delivering high-quality infrastructure solutions to the rail sector. The business is known for its expertise in monitoring, maintenance, and safety-critical systems, supporting the reliability and performance of railway networks. It works closely with major industry stakeholders and has built a strong reputation for technical capability, innovation, and dependable service delivery across the UK rail market. What the Technical Sales Engineer entails Provide technical support to the sales team across the full lifecycle, from lead generation through to order booking and quotation. Develop and deliver tailored techno-commercial solutions that meet customer requirements and ensure technical compliance. Act as the technical point of contact for customers, maintaining strong relationships and understanding evolving needs. Present products and solutions through meetings, demonstrations, events, and webinars to support business development. Coordinate with internal teams to manage product approvals, maintain accurate documentation, and support smooth project handover and CRM updates. Requirements of the Technical Sales Engineer Degree-qualified engineer (electronics, electrical, mechanical or similar) with 13 years industry experience. Strong communication skills with the ability to engage confidently with customers and internal stakeholders. Customer-focused mindset, with a proactive and solutions-oriented approach. Willingness to travel regularly (approx. 30%), primarily within the UK with occasional international trips. Full Driving License If you feel you are suitable and interested in this role, APPLY NOW with an up to date CV. We also pay referral fees if you can suggest another suitable person that isnt already known to us. April Quest Ltd acts as both an Employment Business and Employment Agency and complies with the Conduct of Employment Agencies and Employment Businesses Regulations Act 2003. We take your privacy seriously, our Privacy Policy can be viewed on our website. TPBN1_UKTJ

The Redline Group is working in partnership with a specialist engineering organisation to support their search for a Contract Mechanical Design Engineer for an initial 3 month contract, working to deliver a key product development programme. We are looking for someone who is available to start as soon as possible and can be onsite full time in Camberley, Surrey. Unrivalled in their field, our customer is responsible for some of the most technically advanced defence products on the market. They have been an industry-renowned name for many years, with a reputation for intrinsically safe electronics. As a result of growth and major project wins, they are seeking the skills of a professional contractor to help them get the next generation of their product out to market both on time and in budget. The successful Contract Mechanical Design Engineer will be responsible for redesigning 3D CAD models and updating engineering drawings, along with updates and amendments to existing drawings and associated Bill of Materials (BOMs). Key Skills Required - Contract Mechanical Design Engineer: Strong experience using PTC Creo Direct Modelling for 3D CAD and engineering drawings Proven ability to produce and maintain fully traceable design documentation (BOMs, specifications, test plans, ECRs) Experience working to BS 8888 standards, including GD&T Knowledge of international engineering standards British citizenship required Desirable Experience: Experience within safety critical industries such as nuclear, defence or oil & gas Design for manufacture and assembly (DFM / DFA) Experience with design reviews, FMEA and configuration management This role has an indicative OUTSIDE IR35 determination therefore we can accept candidates who would like to operate through their own PSC. For more information or to apply for the Contract Mechanical design Engineer based in Camberley, please contact Maddie - (url removed) / (phone number removed) quoting reference MMR1062

Job Title: Assistant Manager Location: Aldershot Basic Salary: £27,495 OTE: £34,000 - £37,000+ per annum Shift and schedule: Trading hours are 9 am - 5:30 pm, Monday to Saturday, and closed on Sundays. 5 over 7 day working pattern Priority Recruitment are pleased to present this exciting opportunity for an Assistant Store Leader based in the Aldershot area. This opportunity offers complete autonomy, a defined progression path, and the chance to be part of an award-winning sales team. With industry-leading support and a tailored training platform, this role offers plenty of opportunities for personal and professional growth. Our client is a leading telecoms brand, priding themselves on providing some of the most competitive mobile and broadband contracts and deals on the hottest new phones and accessories. Are you an experienced Assistant Manager or a Retail/Sales Management professional ready to step into a dynamic new role? What’s in it for you: Starting salary of £27,495 per annum. Monthly commission, paid on performance, with an uncapped structure that rewards results. Join an award-winning franchise recognised for excellence within the telecoms industry. Enjoy exclusive staff discounts on phones, plans, and accessories - plus extended perks for friends and family. Access premium accessories at cost price - ideal for tech lovers and savvy savers alike. Regular team incentives, social events, and monthly recognition awards to celebrate wins and keep things fun.More about the role: Welcoming customers into the store and setting the tone for a professional, approachable, and customer-first environment. Leading by example on the shop floor - offering tailored advice on mobile plans, handsets, broadband, and tech accessories based on each customer’s needs. Managing day-to-day operations, ensuring the team delivers outstanding service and achieves commercial targets. Coaching and motivating team members to hit KPIs, build product knowledge, and grow confidence in selling and upselling telecom solutions. Overseeing the sales floor - stepping in to support team members, resolve customer queries, and drive performance. Monitoring and maintaining stock levels, processing deliveries, and ensuring all products are merchandised in line with brand standards. Handling transactions, returns, and customer escalations with confidence and care, ensuring every customer leaves satisfied. Taking ownership of store presentation, compliance, and cleanliness, ensuring everything’s running smoothly behind the scenes. Reporting on daily/weekly sales figures, identifying areas for improvement, and putting plans in place to boost results. Feeding back insights to area managers and the wider franchise group to help shape promotions, training needs, and operational improvements. Bringing energy, organisation, and initiative, you’re the go-to person when things need sorting quickly and effectively.Successful Applicant: Proven background in a telecoms, tech, or customer-focused retail/sales environment. Confident leading from the front - experienced in coaching and motivating teams to smash sales targets. Thrives in fast-paced, target-driven settings where every day brings something new. Strong track record of delivering results, both individually and through others. Hands-on and proactive – just as comfortable rolling up your sleeves on the shop floor as you are reviewing performance. Passionate about tech and telecoms – stays up to date with the latest products, plans, and market trends. Clear, confident communicator who knows how to get the best out of their team and build customer trust. Positive, solutions-focused attitude – driven by hitting goals and creating a brilliant in-store experience. Comfortable working independently and making decisions that benefit the team, the customer, and the business.About Priority Recruitment We are a retail specialist agency, established in 2012 with a unique goal in mind: to create genuinely awesome recruitment experiences with a personal touch. Rated 4.9/5 on Google, we value our staff and go out of our way to ensure they have a positive experience with us and our clients. Whether you’re an experienced Assistant Manager or are ready for the next step in your managerial career, this is an incredible opportunity to become a part of an ambitious and successful brand. Apply now for more details, we’d love to hear from you

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! The Role Hours: Monday-Thursday 12pm-9pm, Friday 9am-6pm Location: Fleet, Hampshire Working Pattern: Hybrid - 3 days per week on site As a Customer Success Specialist, your focus will be on retaining and nurturing existing clients, delivering excellent customer service, and identifying opportunities to upsell our products and services! What your day will look like: Manage a portfolio of customers accounts, maintaining regular contact and assisting with queries about CV-Library products Review customer activity to offer helpful guidance and ensure they get the most from our products and services Highlight any potential upsell opportunities to the sales team Support customers through onboarding, providing training, support and direction where needed Driving product adoption; regularly reviewing usage and identifying ways to improve product usage Handle customer queries promptly and professionally, meeting agreed KPIs Manage multiple tasks effectively while keeping the customer experience central to your work Work closely with internal teams, especially Sales, to help build positive, long-lasting client relationshipsWhat we're looking for: Previous customer service experience in a professional, fast-paced environment, with a proven track record working towards targets or deadlines A positive attitude with the ability to have engaging conversations and to communicate with empathy, integrity and confidence Clear and effective communication skills with customers and colleagues Confident problem-solving skills and ability to resolve customer issues Data-driven and the ability to provide actionable insights to aid client performance Able to multi-task and prioritise effectively, with a high level of attention to detail IT literate, including MS office with the ability to navigate multiple systems competently, with easeWe are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application

UPS Service Engineer South Region | Home Based Locations of particular interest: Watford, Bishops Stortford, Bletchley, Buckingham, Bedford, Luton, Slough, Reading, Swindon, Crawley, Camberley, Guildford, Horsham, Maidstone, Oxford, Salisbury, Cambridge, Northampton or surrounding areas. Circa £51,750 package + Overtime + On Call Allowance + Benefits Fully Expensed Company Van with Private Use Home Based Role Specialist Training Provided Are you an electrically or electronically biased engineer looking for a field based role where you are trusted to manage your own workload and not micromanaged? We are recruiting for a UPS Service Engineer to join a well established engineering company specialising in critical power and UPS systems across the South. This is an excellent opportunity for engineers who enjoy fault finding, problem solving and working independently while developing specialist technical skills. Whats in it for you? Autonomy and flexibility Home based role Paid overtime Fully expensed van Specialist product training Established engineering team Long term stability Varied technical work Supportive scheduling team Opportunity to work with corporate and high profile customer sites The Role: You will carry out service, maintenance and fault finding on specialist UPS and critical power equipment across customer sites throughout the South, including London. Engineers are trusted to organise and manage their own workload effectively and are supported by an experienced service team. Full product training and ongoing support will be provided. What Were Looking For: Electrical or electronic engineering background Strong fault finding skills Level 3 engineering qualification or equivalent Full UK driving licence Flexible approach to travel across the South region Ex military candidates are strongly encouraged to apply including candidates from: REME Electronics, Royal Signals Electricians, RAF General Technician (Electrical), Royal Navy Weapons Engineer, Avionics Engineers/Technicians from the British Army, Royal Navy and Royal Air Force. TPBN1_UKTJ

A leading software company is seeking a Product Support Specialist to assist customers with a complex product. Candidates should have strong problem-solving skills and experience in B2B support.

A leading legal software company is looking for a Product Support Specialist to serve as the primary product expert for clients. Responsibilities include providing technical support, resolving software issues, and delivering tailored training solutions.

Alongside supporting the full TxODDS product suite, you’ll also develop into the Product Specialist for. Background in customer-facing product support, technical support, or similar roles. This is a customer‑facing role that works closely with our Commercial, Product, Triage and Data Acquisition

In this role, you’ll go deep on our product to understand how customers use it — responding to, researching, and resolving their questions while acting as their internal advocate, feeding insights back to our Product team to shape what we build next. Partner with our growing Support team to refi

A software and data solutions company is looking for a Product Support Engineer to provide crucial L1 and L2 technical support for their Screening software.

The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role within Stryker UK will focus on servicing and supporting our clinical customers to strive for best‑

The Product Support Specialist provides clinical product support to end users along with guidance and assistance during Mako surgical procedures. Knowledge: Communicates essential benefits of products and their clinical applications. Planning, prioritizing, and executing of required activities and c

Product Support Specialist - Japanese Fluency Required page is loaded## Product Support Specialist - Japanese Fluency Requiredlocations: GBR - Londontime type: Full timeposted on: Posted Todayjob requisition id: R36033Datasite and its associated businesses are the global center for facilitat

Enterprise Product Support Specialist. As a founding Enterprise Support Specialist in London, you’ll be the primary technical and strategic partner for Clay’s largest, most complex, and highest-value customers—ensuring their long‑term success while influencing how we deliver exceptional ente

Stay abreast of the latest product features and updates to provide accurate and timely support. As a customer‑facing support representative, you will provide technical support and guidance to Box users across several platforms, including web applications, desktop clients, mobile apps, third‑part

The Cardiology Clinical Product Support Specialist (CPSS) is a professional who supports Field Sales and Service in providing trial, sales, marketing, education and clinical expertise during pre‑sale, installation, and post‑sale activities. Maintain a high level of product knowledge on Spacelabs

As a Product escalation role, you will provide advanced product guidance, ensure SLAs are met across all support interactions for institutions, and become a trusted advisor to client-side support teams. As a Product Support Specialist - Institutions, you will act as the primary product expert and re

Ashby is looking for a Product Support Specialist to join their remote team in the UK. This position involves troubleshooting complex product issues and providing support to a diverse range of customers. Ideal candidates will have strong problem-solving skills, attention to detail, and a background

This role provides critical support within Global Credit Operations across the EMEA region, driving the adoption of AI-enabled solutions and collaborating with senior Product Owners. Bank of America is seeking a Loan IQ Product Management Support in Bromley, UK.

You have experience in one or more of the following: (i) as an application support specialist, (ii) in a technical support role in the SaaS world, (iii) and/or working in a Financial Planning & Analysis (FP&A) or Modeling role. Continuously Learn and Develop Yourself: As we innovate and evolve our p

In this role, you'll go deep on our product to understand how customers use it — responding to, researching, and resolving their questions while acting as their internal advocate, feeding insights back to our Product team to shape what we build next. Assist customers in solving problems related to

A global technology firm in London seeks a Product Support Specialist fluent in Japanese and English. This role involves providing product support to enhance user experience, troubleshooting issues, and assisting customers with software setup.

This role is highly customer-focused, providing technical support and managing relationships with colleagues using in-house Product applications. The ideal candidate has 2-3 years of customer service experience and familiarity with Microsoft PowerPoint and Excel, ensuring prompt and clear communicat

P2P is seeking Product Support Specialists to work remotely with a Tuesday–Saturday or Sunday–Thursday schedule.

Product Support & Operations Specialist. Some prior experience in a technical support or client-facing role, whether through a full-time role, placement, or internship. Youll resolve problems with speed and precision, build trusted relationships with partners, and act as the bridge between their d

A global medical technology leader seeks a Clinical Support Specialist in the United Kingdom to provide critical product support during surgical procedures.

Provide product support to users to enhance their overall product and service experience. Route issues the Product Support Specialist is unable to resolve to the appropriate person or team for timely resolution. Provide product support by assisting customers with simple to complex questions and prob

A leading transportation technology company in Greater London seeks a Product Support & Operations Specialist to enhance partner experience.

You prefer to support a product you can know the ins and outs of quickly (such as a point solution) rather than a product that is rapidly evolving with quite a bit of surface area. We're currently hiring Product Support Specialists to work one weekend day in exchange for a weekday off. I'm excited t

In this role, you’ll go deep on our product to understand how customers use it — responding to, researching, and resolving their questions while acting as their internal advocate, feeding insights back to our Product team to shape what we build next. Assist customers in solving problems related

Product Support & Operations Specialist. Work cross-functionally with Product, Engineering, Operations, and Partner Success to tackle challenges that span multiple functions. Identify product and process improvement opportunities, acting as the bridge between partners and technical teams to shape pr

Product Support Specialist @ Clay. Our customers, ranging from enterprises to startups and SMBs, are among the most innovative operators out there! As a founding support specialist in London, you play a pivotal role in collaborating closely with our customers, ensuring they maximize the value of our

Please note: we’re currently hiring Product Support Specialists to work one weekend day in exchange for a weekday off. You prefer to support a product you can know the ins and outs of quickly (such as a point solution) rather than a product that is rapidly evolving with quite a bit of surface area

A leading technology company in Greater London is seeking a Product Support Specialist to enhance customer satisfaction and engagement with their innovative product. Responsibilities include providing tailored support to diverse customer bases, creating informative content, and collaborating with pr

Provide clinical product support to all end users and provide on-site guidance and assistance during surgical procedures. Support company road-show demonstrations and 'Showsite' visits to provide potential customers with opportunity to see product in use and appreciation of clinical value. Obtain pu

A leading medical technology company is seeking a motivated Junior Product Specialist to support the growth of its ENT portfolio in the UK. This role involves working with the Senior Product Manager and other teams to manage product launches, gather market insights, and develop marketing materials.

Provide clinical product support to surgeons and hospital staff before, during and after surgical procedures. Segment the sales area and focus on expanding existing customers while supporting new customers with the Sales Team. Address challenges with customers and develop solutions with support from

The Cardiology Clinical Product Support Specialist (CPSS) is a professional who supports Field Sales and Service in providing trial, sales, marketing, education and clinical expertise during pre‑sale, installation, and post‑sale activities. This role will focus on Cardiology products and solutio

As a Product Support Specialist - Institutions, you will act as the primary product expert and relationship manager for our Institutions client base. As a Product escalation role, you will provide advanced product guidance, ensure SLAs are met across all support interactions for institutions, and be

As a founding Enterprise Support Specialist in London, you’ll be the primary technical and strategic partner for Clay’s largest, most complex, and highest‑value customers—ensuring their long‑term success while influencing how we deliver exceptional enterprise‑grade support. Enterprise Pr

Box is seeking a customer-facing support representative to provide technical support and guidance to users in Greater London. You will handle user requests through various channels, including Zendesk and phone support, while improving the customer experience. The ideal candidate has at least 2 years