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Job Description What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. As one of the world’s leading engineering, professional services and technical consultancy firms, at WSP, we’re passionate about the big questions. And big answers, naturally. For us that’s all about reaching beyond the expected, to do work that will have a profound impact felt long into the future. To meet our growing UK business needs and future development aspirations we are looking for an Assistant Electrical Engineer to join our Lighting & Energy Solutions team. If this is not quite the level of role you are looking for we still encourage you to apply as we are a growing team with further opportunities. A Little More About Your Role… As part of an engineering team, you will provide low voltage electrical design and consultancy services for nationally significant clients, supporting technical leads on complex engineering projects. You Can Expect To Work On a Diverse Range Of Projects For Clients In Major Public And Private Sector Organisations And Will Become Part Of a Respected And Ambitious Company Supported With Excellent Career Prospects And International Opportunities. The Type Of Work We Undertake Is Extremely Varied But Includes • Small and large scale Electric Vehicle (EV) infrastructure feasibility studies, design, and technical assurance roles. A wide variety ranging from low powered local authority (LEVI) chargers right through to major multi-vector refuelling hubs integrating megawatt charging systems and other low carbon fuels., • Specification and design of renewable energy generation & energy storage systems to support our client’s decarbonisation and net-zero goals to deliver a more sustainable world., • The design of innovative urban realm regeneration projects by creating beautiful, vibrant and pleasant public spaces for people to work, live and play in., • Highway electrical design and assurance across local authority and National Highways client bases., • No two days will be the same, but you could be expected to,, • Support the design team lead on projects to strive towards a right first-time approach focusing on high-quality outputs. The identification and mitigation of risks is a key aspect to ensure designs are safe and compliance with CDM regulations., • Be accountable for your own project work reporting any issues encountered in a proactive and timely fashion to project leads., • Contribute within project meetings and reviews to provide input with regards your project responsibilities., • Coordinate and communicate with other design teams and stakeholders across all projects. This is essential at all stages of projects from understanding scope, identifying your dependencies and right through to later project lifecycle stages such as clash detection workshops. Your Career At WSP Is In Safe Hands, We Are Fully Committed To Continued Professional Development, And You Will To Be Actively Involved With Professional Institutions At Regional And National Levels. At WSP We Can Guarantee You • Support from of one of the largest design teams in the country as part of a diverse global consultancy., • Access to a rich local, national and global technical support network, to further individual skills., • Opportunity to develop your knowledge and experience as an individual and as a team leader., • Ability to deliver projects for clients of national and international significance., • Exposure to a diverse selection of clients and stakeholders, representing all aspects of engineering and consultancy., • Membership of the Institution of Engineering and Technology (IET) or equivalent institution of your choice and mentoring and support with further Engineering Council registration., • CPD opportunities and support in attending (and participating in) industry recognised events and seminars. What We Will Be Looking For You To Demonstrate… • A track record of performing to a high standard whilst undertaking low voltage electrical design preferably within the UK transportation sector., • Knowledge and experience of providing feasibility, design, installation, maintenance, or technical assurance services within the UK electric vehicle (EV) infrastructure sector and/or the wider UK transportation (road/rail) sector., • Willingness to develop and grow by taking responsibility for your technical output, programme and financial performance of your work packages., • Evidence of being a confident communicator and the able to convey your point of view and keep stakeholders informed., • Have, or seeking to have, Engineering Technician (EngTech) registration with the Engineering Council and active membership with a professional institution., • Hold City & Guilds 18th Edition Wiring Regulation certification (C&G 2382)., • Experience with the following software packages is beneficial but not essential AutoCAD, Trimble Amtech ProDesign and Modecsoft ElectricalOM. Imagine a better future for you and a better future for us all. Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. With us, you can. Apply today. About Us We are one of the world’s leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower. WHAT’S IN IT FOR YOU? Work-life balance At WSP, we understand that work is just one aspect of your life. It’s important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. Inclusivity & Belonging We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity. Health & Wellbeing We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you – giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package. Flex your time To enhance work-life balance, WSP offers the “WSP My Hour,” allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. Your development We understand the importance of development and training to you. That’s why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. #WeAreWSP Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.

Job Description Are you passionate about the environment? Join us and help create a cleaner, safer and healthier environment for people and wildlife. Our producer responsibility work aims to ensure that waste resulting from packaging is recycled, either here in the UK or exported overseas to facilities where it is safely and effectively recycled – ‘right waste, right place’. You will be key to planning, monitoring and delivering compliance and enforcement activity within your area of waste regulation, to drive a circular economy. This role will be based in the Packaging South team within Collections & Packaging Regimes, part of Waste Markets and Shipments. Find out about our wider team here - . As a Regulatory Officer, you will: Undertake audit and enforcement work, both desk-based and in the field Collate, analyse and use complex data to help make evidence-based decisions on regulation compliance Answer technical queries; interpret and diagnose problems and develop solutions Develop further relationships with customers and stakeholders Deal with confidential and sensitive information whilst keeping in line with data protection guidelines Contribute to the development and improvement of processes, procedures, and operational instructions Work with businesses to bring them into compliance and investigate companies suspected of non-compliance. This work can involve conducting interviews under caution and compiling of casefiles for our legal teams. Responding to incidents is a central part of what we do. You will be required to have an incident role and make yourself available to respond to incidents or provide business continuity support during an incident. This may attract an additional payment and full training and alternative working arrangements will be available to support you with your incident role. We welcome flexible working patterns for all our vacancies, including job share, so please clearly include any information regarding your preferred working arrangements on your application. The team As part of the Packaging South team, you will be based in or near the South East. The team consists of Regulatory Officers and Senior Technical Officers who specialise in monitoring compliance at regulated sites, assessing processes and data to ensure conditions under the Packaging Waste Regulations are met. The team also undertake enforcement action where offences have occurred. The team is friendly, supportive and dedicated. We encourage our colleagues’ health, safety, wellbeing and development. Experience/skills Required We are looking for people with various types of experience who can demonstrate the capabilities and interpersonal skills needed for the role. Waste industry or regulatory experience is not necessary as you will receive full training. We are looking for people who enjoy desk-based working as well as site visits. You must hold a full valid UK driving licence as you will be required to travel and drive as part of the role. You should be able to show us you are: • effective, organised and able to prioritise, • confident/assertive, • IT/computer literate, • comfortable with numbers and handling large data sets, • passionate about the environment and keen to learn And can: • handle confrontational situations, • adapt your communication style to suit others to get your message across, • integrate into a team, • record information accurately Don’t be put off applying if you don’t have a degree or similar - we value life experience. Contact and additional information You will need to be comfortable working in a dispersed team. The Environment Agency utilise a hybrid working approach, including office and home working. Regular travel within the South East and wider travel for training and meetings is expected. We offer an attractive and competitive benefits package including: • A fantastic Pension Scheme, • Competitive Salary, • Flexible working hours including flexi leave, • 25 annual leave plus bank holidays (pro rata), • Apprenticeships/opportunities for in-work qualifications For more information see the Candidate Pack. Interviews for the Regulatory Officer roles are expected to take place between 3rd – 5th February in central London. We may use the outcomes from this recruitment for future vacancies within the next 6 months. For an informal discussion contact or . Competence 1 Takes Decisions and Solves Problems Description Describe an example of where you have solved a problem by using relevant information and exploring options. What was the problem? • How did you identify the best solution?, • What was the result? Competence 2 Communicates Effectively Description Describe a time when you have used a range of communication methods to present your views in a convincing way. • What messages you were communicating?, • How you adapted your communication style or method to suit different audiences and why? Competence 3 Influences and Persuades Others Description Describe a time when you persuaded someone or group to do something that they resisted. Explain the process you went through and how you sought to understand the other person's point of view. • What was the situation?, • What were the challenges you faced?, • How did you influence/change their mind? Role specific license requirements Full UK driving license If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team. We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application. We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post. The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit ___ for more information. Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Although the Environment Agency is a non-departmental public body sponsored by Defra, we subscribe to and align with the candidate guidance on the use of artificial intelligence found on the ___. Please review for more information on appropriate and inappropriate use.

Regulatory Services Manager (RP0087) Starting salary £60,175pa with progression to £69,590pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance) Permanent contract 37 hours per week (hybrid working) We’re looking for a proactive and experienced manager to take on the newly formed Regulatory Services Department. This exciting role gives you the opportunity to help design and shape the service for the future. The department covers a range of services including, Food, Health and Safety, Environmental Protection, Enviro-crime, Licensing, Private Sector Housing and allied support services. Key responsibilities: To provide and promote strong, effective leadership and management, demonstrating and promoting the Council’s value and behaviours to motivate staff to deliver high quality services to customers. To plan, lead, develop and monitor robust performance standards and in accordance with the Council’s priorities as set out in the Corporate Plan, seeking to continuously improve services. To work effectively and collaboratively with stakeholders and external partners to deliver aligned projects and priorities. What We’re Looking For: We’re seeking a confident and capable professional with proven experience in service improvement. A track record of delivering tangible service improvements. You’ll bring strong leadership, strategic thinking, and a passion for improving the local area. This is a high-impact role at the heart of a prominent public-facing service, offering the opportunity to shape standards across the borough. You will have a UK driving licence and access to a car. This post is politically restricted. About us: Community is at the Heart of what we do. Welwyn Hatfield includes the two towns of Welwyn Garden City and Hatfield. The Council is ambitious about providing high quality services to residents in a modern, efficient and an effective way. We know that in order to provide the best for our residents and visitors, we need to do the same for our people. We have set out to make our workplaces vibrant and happy places to be, places where our people feel safe, content and valued. We can offer you a unique and attractive working environment in the heart of Welwyn Garden City, flexible working arrangements, access to electric pool cars, as well as the Local Government benefits including pension scheme and generous annual leave allowance. Our CORE values — Collaborative, Open, Responsible, Excellent — underpin how we work and what we stand for. You can also see our full list of employee benefits on our careers site here___ For an informal conversation about the role, please contact Emma Walker Assistant Director Public Realm at Please note we do not provide sponsorship for employment in the UK. Closing date for applications 11 January 2026. Remote assessments will be held on 15 January 2026. Face to face interviews will be held on 20 January 2026.

Salary: £33,765 - £37,000 per annum depending on experience. Hours: Full-time and permanent. 35 hours per week Place of work: Hybrid with a minimum requirement of 12 in-person days per annum. In addition, there will be a requirement to attend site visits, conferences and events as required. Join Our Team! We’re looking for someone to join us on a permanent basis in the New Year to support the delivery of the charity’s research aims in accordance with the research strategy. This includes our programme of grants, working with networks and partners to drive increased investment in research for people with Crohn’s and Colitis and our work to support increased patient and public involvement in research. About Us We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis. Right now, an estimated 500,000 people in the UK are living with a lifelong disease many people have never heard of and for which there is no known cure. Because of the stigma and misunderstanding surrounding these diseases, thousands of people are suffering in silence. But we’re here to support and champion their cause and our ambitious plans will help to make a real difference. About You You’ll have experience of research administration or management at a University, Research Institute or funding organisation and of supporting patient and public involvement in research or as part of quality improvement projects in a UK-wide healthcare context. You’ll have proven communication and team-working skills and can evidence your ability to horizon scan and network to keep up to date with research and quality improvement developments. We’re looking for candidates who ideally have experience of working in health/science research environments and a knowledge of project management methodology. A knowledge of the needs of people affected by Crohn’s and Colitis would also be an advantage. If you like the sound of our role then this could be an opportunity to join a leading charity as we enter the next stage of growth and expansion. Please see our Recruitment Pack for details of our full Job Description and Person Specification. Our Location We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for a hybrid approach working from home, although there will be times when you will need to be at face-to-face meetings in Hatfield or across the UK. There is a requirement for you to attend a minimum of 12 in person days a year, including two Directorate meetings and the charity’s mandatory ‘All Staff Together’ days which take place four times a year at our offices in Hatfield or a location in London. In addition, there will be a requirement to attend site visits, conferences and events as required. Benefits • 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days, • Salary Sacrifice Pension scheme, • Flexible working options, • Enhanced maternity, adoption and paternity pay, • 24/7 Employee Assistance Programme, • Wellbeing programme, • Interest free loan for season tickets, • Cycle to work scheme, • Free parking and secure bike locks at the Hatfield office, • Training and development financial support and/or study leave, • Performance review and development scheme How to apply If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact Cristina Lujan Barroso, Research Manager on: Please note the charity will be closed over the period 25/12/2025 to 1/1/2026 inclusive, but we will be returning on 2 January 2026 should you have any queries Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack found on our website. Please email your CV & Supporting Statement to: Closing date: Wednesday 7 January 2026, 9am Interviews will be taking place on Thursday 22 and Friday 23 January 2026 and will be held remotely. Please note: no applications will move forward within the recruiting process without a supporting statement. We are an inclusive employer and offer equal opportunities to all. We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided. We will not be accepting any contact from Recruitment Agencies or Media Sales

Sanctuarymanages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Income Officer - Local Operations Welwyn Garden City, Hertfordshire £34,531 - £36,348 per year plus £600 car allowance 37.5 hours per week - Monday to Friday, 9am to 5pm We have an opportunity for an Income Officer - Local Operations - to join our East and South East Income team , based in Welwyn Garden City . As an Income Officer, you will play a key role in delivering a high-quality income service that meets the needs of our customers, ensuring the efficient collection of revenue in line with the Income Services Operational Plan and the wider objectives of the Group. You will work alongside ten other Income Officers, primarily on a lone-working basis with occasional meetings with the rest of the team, visiting tenants' properties, with some home working included. The role of Income Officer will include: • Support the day-to-day delivery of excellent customer service functions within income services by engaging with customers in the local community, • Ensure that all revenue accounts are effectively managed ensuring that complex cases are resolved and supported, • Ensure the provision of an effective income advisory service in line with the prescribed policies and practices focusing on income maximisation, welfare advice and effective support to residents, • Meet all legislative and regulatory requirements for income management activities, • NVQ3 in relevant area (e.g. business administration, customer service), • Proven experience of administration relating to customer service and complaints, • Previous experience analysing and diagnosing problems and implementing effective solutions, • Proven knowledge of relevant regulations, legislation and good practice, • Knowledge of housing management/debt collection and related issues, • Ability to work independently in community We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: • 25 days annual leave (rising to a maximum of 30 days) plus public holidays, • A pension scheme with employer contributions from Sanctuary, • Life Assurance, • Employee Advice Service including counselling, • Cycle to Work scheme, • Voluntary health plans, • Employee discounts, • Wellbeing support and tools, • Employee recognition scheme, • Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues Closing Date: 22 December 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

JOB TITLE: Delivery Driver SALARY: £13.45 Purpose of the Job You will deliver stationary and furniture to schools throughout Hertfordshire in a 7.5 tonne van. Main Areas of Responsibility Transportation and delivery of goods from the depot to customers' sites, encompassing unloading and delivery into customers' premises (including delivery to multiple points/desktops within a customer premises). Use e-pod technology to ensure accuracy of deliveries, completion of delivery documentation, information flow to the main depot and information flow to the customers. Drivers shall ensure that the vehicle is loaded correctly and in the correct order for the delivery cycle. Ensure that the vehicle is not overloaded and that there are no health and safety issues with the load. During the busy periods, Drivers will assist with the picking and packing of orders. Drivers shall manage all returns of goods and collection/transfer of non-confidential and confidential waste from customer premises, including bagging and sealing. Customer Retention - Drivers are the front-line interface between the client and its customers and are accountable in respect to customer satisfaction, positive on-site relationship management and ensuring that the customer always has a positive delivery experience with no customer request being deemed unreasonable unless on the grounds of health and safety Criminal Background Check An enhanced DBS check will need to be completed. Person Specification 1. You must hold a Driver Certificate of Professional Competence (CPC) qualification and C1 Driving Licence entitlement allowing you to drive 7.5t vehicles. 2. Personable with excellent communication and interpersonal skills. Must have the ability to work within a team. 3. Comfortable communicating with customers in a positive manner and acting as the public face of the business. 4. Ability to work under pressure in a fast-paced environment, while executing requirements as planned. 5. Be able to work with modern methods of communication, delivery systems, client service, client management, and stock identification (both telematics and e-pod systems) Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy. TPBN1_UKTJ

About MIB At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives. About the role • Support the business to adopt and embed the TPRM framework., • Deliver first-class Procurement services to assigned business areas that meet the needs of the MIB., • Support the implementation and ongoing operation of the TPRM framework at MIB, as a comprehensive approach to managing risk and driving value from our key third party service providers., • Support the development of a Procurement and Third-Party Management policy framework, ensuring the documentation is reviewed and updated on an ongoing basis as required., • Support to develop and deliver TPRM training materials, workshops and training sessions across the business., • Partner with Third Party Accountable Executives (TPAE) and Third-Party Relationship Owners (TPRO) to define a collaborative approach to sourcing and ongoing third party management for assigned business areas, ensuring roles and responsibilities are clearly documented and understood., • Lead the delivery of end-to-end Procurement activity for assigned business areas, including sourcing approach, pre-qualification, tender, negotiation, preparation of contract, due diligence, onboarding, renewals and offboarding., • Work collaboratively with Legal to ensure contractual documentation is drafted to contain adequate and appropriate commercial structure, all required clauses to ensure legal and regulatory compliance, and third-party performance criteria to drive delivery aligned to business needs., • Provide third party management support to TPROs and TPAEs in assigned business areas in line with the TPRM framework. Level of support will vary according to the criticality of the third-party relationship. The Lead may be required to provide lighter-touch support for medium and low risk third party engagements but may be required to lead third party management activities for critical and high risk third parties., • Third party management activities include (but are not limited to) conducting supplier introductory meetings and performance reviews, monitoring supplier performance against key performance indicators (KPIs) and service level agreements (SLAs), identifying areas for improvement, addressing performance issues and agreeing improvement actions, supplier issue resolution, performance recovery and exit-planning activities., • Contribute to the delivery of cost reductions, efficiencies and value opportunities through delivery of Procurement and third-party management activities., • Build and maintain excellent relationships with internal stakeholders throughout the business, including those at a senior leadership level., • Provide Procurement and Third-Party Management SME inputs, strategic commercial advice and challenge at a senior leadership level., • Provide peer-to-peer guidance, challenge and support to the central team in their delivery of Procurement services and Third-Party management support to the business., • Work with Finance business partners to produce accurate budgets, forecasts and supplier spend analysis, as required., • Support to develop and maintain an external network of Procurement and Third-Party Management contacts to develop category expertise, drive market insight, leverage market commercial power and bring technical and/or industry subject matter expertise back into MIB., • Procurement and third-party management experience in a fast-paced organisation., • Commercially astute, financially literate and legally competent to negotiate and draft complex supplier contracts., • Strong influencing and stakeholder management skills, with a proven ability to build constructive working relationships with suppliers, negotiating to deliver results, enforcing contractual obligations and achieving cost savings and improvements., • Highly credible and collaborative team member, comfortable to challenge, and with excellent influencing skills and the gravitas to establish trust and confidence of senior stakeholders (TPAEs and TPROs) at senior management level., • Excellent presentation and communication skills, both written and verbal, with an ability to translate complex technical subject matter into clear, concise and impactful information that drives the right decisions., • Sector experience of insurance and/or financial services is highly desirable. IT kit supplied to you £320 (before tax) start up allowance Hybrid working (2 days in the office per week) from our Milton Keynes office, MK14 Other Benefits include: Contributory Group Stakeholder Personal pension scheme Life Assurance Employee Incentive Scheme 2x days holiday (plus public holidays) Holiday purchase scheme Sports and Social Club 24/7 Employee Assistance Programme Free access to online tools to support mental and physical health Enhanced maternity, paternity and adoption leave 1 volunteer day each year and charity matched funding scheme We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day. So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.

About MIB At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives. About the role Are you ready to take the lead on high-value, complex claims and make a real difference? We're looking for a seasoned professional to manage a portfolio of large loss cases, delivering fair outcomes and exceptional service to our customers. In this pivotal role, you'll provide expert technical guidance, ensuring consistency, control, and continuous improvement in line with our policies and procedures. Key responsibilities • To handle a portfolio of complex and high value personal injury claims in a collaborative manner making the optimal use of the telephone to drive the case forward, • Work with our trusted panel solicitors utilising a strategic case management approach aimed at shortening lifecycle where appropriate for the customer/claimant, • To deal with all aspects of end-to-end claims handling, • To keep up to date with good claims practice and champion this throughout the team and wider claims function, • To act within set handling authorities as defined by the Claims Authorities Matrix, • Act as a point of reference to guide, mentor and advise others to ensure the sharing of knowledge and best practice, • Experience of communicating and presenting highly complex information to internal and external stakeholders, • The ability to drive excellent team working including collaboration within and across teams to achieve shared company objectives and values, • Develop and apply claims strategies to conclude claims in an economical and effective way to drive down the length of the claims lifecycle and keep legal costs down, • Deliver and contribute to the MIB’s 5 year Strategy “Accelerate to Zero”, • Conduct internal and external audits Use knowledge from audits to contribute to and deliver technical and process improvement initiatives to continually build operational and technical capability, • Challenges self and others to rise to challenges and perform to the best of their abilities, • Support the wider Claims function with the identification of skills gaps and where appropriate the design and delivery of specific technical training to assist with their progression and succession plans, • Deliver short term /one off projects and activities as required by and to the standards and outcomes agreed with line manager, • Proven experience of handling significant personal injury claims valued in excess of £500k, • Understanding of insurance indemnity principles, • Good judgement and to be able to balance commercial and claims risks to achieve positive outcomes, • Strong investigative and negotiation skills, • The ability to process data quickly and make risk based decisions within the authorities provided, • Proven analytical and systematic thinking skills, • The ability to manage complex stakeholders and partnering relationships, • Strong customer focus and ability to work to deadlines and agreed SLA’s, • Has a questioning attitude, • Is self-organised and has time management skills to meet deadlines, • To be able to use a claims case management system as well as Microsoft based products, • An unquestionable understanding of motor insurance and claims principles in general, • Understanding of the Civil Procedure Rules and MIB stance on litigation, • Understanding of settling claims using periodic payments, • Educated to degree level or equivalent experience, • Understanding and application of the MIB agreements and claims handling processes / procedures, gained from experience of working as a MIB Claims Handler or in a similar insurance or legal role. This should include:, • Uninsured Drivers Agreement and/or, • Untraced Drivers Agreement and /or, • Internal Regulations/EC Directives, • The Road Traffic Act IT kit supplied to you £320 (before tax) start up allowance Hybrid working (2 days in the office per week) from our Milton Keynes office, MK14 Other Benefits include: Contributory Group Stakeholder Personal pension scheme Life Assurance Employee Incentive Scheme 27 days holiday (plus public holidays) Holiday purchase scheme Sports and Social Club 24/7 Employee Assistance Programme Free access to online tools to support mental and physical health Enhanced maternity, paternity and adoption leave 1 volunteer day each year and charity matched funding scheme We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day. So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.

About MIB At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives. About the role In this pivotal role, you’ll provide strategic support on employee relations matters, guiding managers and resolving issues constructively. You’ll champion our dispute resolution framework, coach leaders, and help shape inclusive practices that foster a positive culture. If you thrive on making a real impact and building strong relationships, this is your opportunity to help us embed fairness and collaboration at the heart of everything we do. Key responsibilities • Provide first-line advice and guidance to managers and employees on ER matters including disciplinary, grievance, performance, and absence management, with autonomy to lead standard cases through to resolution., • Support the Senior ER Specialist in managing complex cases and investigations, contributing to strategy and resolution planning., • Lead the development and continuous improvement of ER policies, procedures, and toolkits, ensuring alignment with best practice and organisational values., • Maintain accurate and confidential records of ER cases and outcomes, and ensure data is used effectively to inform decision-making., • Monitor ER case trends, analyse data, and escalate recurring issues or risks with recommendations for proactive interventions., • Design and deliver ER-related training and capability-building sessions for line managers, supporting a shift toward confident, values-led resolution practices., • Apply and embed the organisation’s dispute resolution framework to support fair, timely, and constructive resolution of workplace issues, escalating complex cases as appropriate., • Collaborate with HR Business Partners and other stakeholders to ensure ER practices are aligned with broader HR and cultural transformation strategies., • Strong communication skills, with the ability to influence, coach, and negotiate confidently across all levels of the organisation, • CIPD qualification (Level 5) or equivalent experience in a senior HR or ER advisory capacity, • Experience in managing a range of employee relations from initiation to resolution, ensuring compliance with employment law and organisational policies., • High level of computer literacy (MS Office), with experience using HRIS and case management systems for documentation and reporting, • Demonstrated ability to manage confidential and sensitive information with discretion and professionalism, • Excellent attention to detail and a commitment to delivering high-quality, accurate work, • Takes ownership of actions, deliverables, and outcomes, with a proactive approach to problem-solving, • Works independently with confidence, showing initiative and sound judgement in complex situations, • Builds strong relationships and demonstrates empathy, inclusion, and cultural awareness, • Analyses ER data and case trends to identify risks, inform decisions, and support continuous improvement, • Develops practical, values-led solutions to a range of employee relations challenges, • Navigates complex problems with clarity and strategic insight IT kit supplied to you £320 (before tax) start up allowance Hybrid working (2 days in the office per week) from our Milton Keynes office, MK14 Other Benefits include: Contributory Group Stakeholder Personal pension scheme Life Assurance Employee Incentive Scheme 25 days holiday (plus public holidays) Holiday purchase scheme Sports and Social Club 24/7 Employee Assistance Programme Free access to online tools to support mental and physical health Enhanced maternity, paternity and adoption leave 1 volunteer day each year and charity matched funding scheme We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day. So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.

Join us on a 15 month Fixed Term contract This role is anessential role within Affinity Water to deliver an outstanding customer experience in the handling and processing of complaints at all stages. This position involves a careful balance of communication and problem-solving skills, as the individual is tasked with addressing and resolving issues in a manner that maintains or restores customer satisfaction. Beyond merely handling complaints, this role contributes to the improvement of overall service and experience ensuring strong outcomes are achieved. Reporting to the Complaints & Resolution Team Leader this role is the first point of contact for dissatisfied customers, you will own, investigate, and understand our customers concerns to turn around a complaint to bring satisfaction and resolution. You will need to be customer centric, enthusiastic, resourceful, and motivated with a can-do attitude and a drive for continuous improvement. Complaint Handling and Resolution: You will work with contact centre, operations and other relevant stakeholders to feedback corrective actions and training that may be required by individuals to mitigate repeat complaints. Ensure all written cases are contacted same day to understand resolution sought by customer. Act as a first point of escalation from the Contact Centre when the advisor is unable to find a satisfactory resolution for the customer. You will speak with the customer to understand the resolution the customer is looking for and will own this customer for 24 hours to find a suitable resolution. Accurate reporting of Complaint NFA is essential to this role and you are targeted to reduce stage 1 complaints by agreeing a resolution within 24 hours. If youre unable to resolve within the first 24 hours you will escalate to Stage 1 complaint and own this customer and the journey. Ensure all customers are called back within 24 hours if unable to resolve at first point of contact. Data Analysis and Reporting: Use the correct tools to accurately record complaint causes and action taken Feedback data to identify trends, recurring issues, and areas for improvement. Meet key performance indicators, related to complaints handling, including resolution time, customer satisfaction levels and complaint escalation rates. Customer Advocacy: Advocating for customers rights and interests is crucial. This role ensures that customers concerns are taken seriously and resolved fairly. You may also collaborate with other areas to address systemic issues. Develop and maintain strong relationships with customers to ensure their feedback is valued and used to drive continuous improvement. Person specification Experience of data protection and GDPR Compliance. You must have customer complaints handling experience You will be able to demonstrate adaptability to understand our different customer needs. Ability to diffuse difficult situations and be sensitive to the needs of customers. Experience of handling customer enquiries and/or complaints. Resilience, maintain a positive attitude, bounce back from challenging interactions. Great interpersonal skills you will be able to demonstrate delivering an experience that matters, handling with confidence customer expectations to turn around a complaint. What We Offer: Competitive salary based on skills and experience Learning and development opportunities, including mentoring and a range of formal courses and open learning resources. Entry into the company annual bonus scheme. Annual leave from 23 days rising with length of service, and the option to purchase up to 5 extra days. A Celebration Day in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them. A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%) We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave. Menopause policy and Reasonable Adjustment policy to help everyone perform at their best. Access to our Wellbeing Centre with support for looking after your physical and mental health. Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme. Disability confident (if you need to apply through a different format, please contact the Talent Acquisition Partner for this role) Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive. TPBN1_UKTJ

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