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Customer Service Agent – Be the Voice That Makes a Difference! Location: Marlow (Hybrid after 3 months) Type: Full-time, Permanent Department: Operations Team Who We Are We’re recruiting for a fast-growing organization known for their commitment to quality, innovation, and world-class service. Behind every great product is an even greater team - people who bring passion, energy, and excellence to everything they do. We’re on the lookout for a Customer Service Agent who’s dedicated, proactive, and ready to deliver first-class service every single day. What You’ll Be Doing As part of our Operations Team, you’ll play a key role in supporting our customers and ensuring every interaction is smooth, efficient, and memorable. You’ll: • Communicate directly with customers via phone and email using CRM and contact centre systems, • Process and manage customer orders accurately and efficiently, • Handle return requests, ensuring all details are captured and processed correctly, • Manage calls, enquiries, orders, and complaints while logging every detail in our CRM system, • Resolve complex customer issues with empathy, professionalism, and a solutions-first mindset, • Collaborate with Sales, Marketing, Logistics, and After Sales Support teams to ensure seamless communication What You’ll Bring to the Table You’re a people person with a passion for problem-solving and a natural ability to stay calm under pressure. You thrive on delivering outstanding service and turning challenges into wins. You’ll have: • Proven experience in a Customer Service or similar role, • Confidence using CRM systems (bonus points for SAP or Salesforce experience!), • Understanding of Consumer Rights Act and Distance Selling Regulations, • Excellent attention to detail and solid MS Office skills, • Great time management and a goal-focused mindset Why You’ll Love Working Here We believe people do their best work when they feel valued, supported, and rewarded. That’s why we offer a fantastic range of benefits designed to make life better — inside and outside of work. Perks & Benefits: • Hybrid working option (after 3 months), • 25 days’ holiday + bank holidays, • Private Medical & Dental Insurance, • Group Life Assurance Benefits, • Annual Gym Allowance – we care about your wellbeing, • Discounts on high-quality products, • Access to our Benefits Hub with discounts at top retailers, • On-site restaurant and coffee shop – because good coffee fuels great service Sound Like You? If you’re ready to join a company that values people, rewards initiative, and celebrates growth - we’d love to hear from you. Apply today and take the next step in your career as a Customer Service Agent!

We are seeking an experienced Senior Process Quality Excellence Specialist to support the development, implementation, and maintenance of clinical quality systems within Global Clinical Sciences & Operations. This role ensures that quality and compliance risks are proactively identified and mitigated across clinical study activities, with a strong focus on GCP, GLP, and Pharmacovigilance regulations. Key Responsibilities: • Support the development and maintenance of quality and compliance infrastructure, including drafting, revising, and implementing policies, SOPs, processes, and best practices., • Collaborate with cross-functional teams, including Global Quality, Patient Safety, Regulatory Affairs, and strategic partners, to ensure adherence to GCP, GLP, PV, and applicable regulations., • Lead inspection readiness activities across all functions, working closely with inspection teams., • Participate in audit and inspection planning and provide support during preparation and on-site inspections., • Assist staff with audit and inspection responses as needed. Qualifications & Requirements: • 8+ years of pharmaceutical experience, ideally in global Quality Assurance or Clinical Development., • Extensive knowledge of GCP and GVP, with hands-on experience in global audits and/or inspections., • Minimum 2 years of experience in SOP creation and management., • Strong communication, collaboration, and organizational skills, with the ability to manage multiple priorities across functions. This is a fantastic opportunity to join a world-leading pharmaceutical organisation, shape global clinical quality systems, and drive excellence and compliance across multiple functions We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Senior Authorised Person (Operations Engineer) Step into a leading utilities company that champions innovation and service excellence.At UKPS (part of the Last Mile Group), we take pride in delivering top-quality solutions across the multi-utility sector.Our dedicated Technical and Operations team is expanding, and we're excited to welcome a talented Senior Authorised Person (Operations Engineer) to join us. As a Senior Authorised Person (Operations Engineer) at UKPS, you will use your technical expertise, initiative, and problem-solving skills to support Craftsmen and Project Managers with the construction, auditing, and energisation of electricity networks. Your role will be key in ensuring projects are delivered efficiently, safely, and to the highest standards. The position requires travel to various sites, with occasional overnight stays, so flexibility is essential. We're actively looking for someone who is based in and around London. Whats in it for you as a Senior Authorised Person (Operations Engineer)? Here at Last Mile, we pride ourselves in providing a great range of benefits including a fantastic amount of annual leave, including a Christmas shut down. 25 days holiday, increasing after 2 years by 1 day each year up to 30 days, plus 9 public holidays Holiday buy scheme Discretionary bonus EV and ULEV salary sacrifice scheme (subject to minimum length of service) Cycle to work salary sacrifice scheme Up to 7% employer pension contribution Life assurance (x4 annual basic salary) Refer a friend incentive Wagestream Employee assistance programme Car allowance Flexible start and finish times for eligible roles* Private medical insurance* Company sick pay* Your responsibilities as a Senior Authorised Person (Operations Engineer): Supervise and mentor staff to support development and enhance company performance. Conduct competency assessments as an Assessing Officer to ensure compliance with company authorisation standards. Perform pre-commissioning and testing of 11kV & LV switchgear, including IR, continuity, and pressure testing. Liaise with DNO engineers for final connections, energisation of substations, and IDNO/DNO LV networks. Plan and execute DNO LV & HV Self-Connect activities and support fault location/repair. Install and test CT Metering wiring in line with industry standards (COP3/COP5 & P283). Experience / Knowledge: Previous experience in the utility sector in a similar Operational Role Possess a sound knowledge of HV and LV distribution networks and the apparatus and cables used in construction. Qualifications: HNC, or equivalent, level of qualification, with a good theoretical and working knowledge of 1ph and 3ph electrical systems at both LV and HV. Current or previous DNO/iDNO 11kV AP/SAP Operational Authorisation A recognised supervisory Health & Safety qualification (e.g SSSTS or IOSH) Have you got the drive to go to the Last Mile as a Senior Authorised Person (Operations Engineer)? Apply now! We aim to keep candidates informed throughout the process and encourage you to apply promptly as we may close the vacancy early if sufficient applications are received. About us: Last Mile is one of the largest last-mile multi-utility businesses in the UK. We understand construction and we know utilities. We take responsibility for the last mile of infrastructure that connects developments to wider distribution networks. Our strong history in gas and electricity connections, deep knowledge of the industry and secure investor backing means we can provide a comprehensive multi-utility solution that includes clean (ground source) heat networks, electricity, water and wastewater. Working through our operating companies UKPS (in South of England and Wales), Energetics (in Scotland, North Wales and the North of England) and our asset adoption business Last Mile Asset Management , we offer a one-stop shop for new utility connections. Were proud to be both a Great Place to Work certified business and a Living Wage Employer, reflecting our commitment to supporting and valuing our people. At Last Mile, we are proud to be an equal opportunities employer. We consider all applications solely on the basis of skills and experience and actively encourage candidates from all backgrounds to apply. TPBN1_UKTJ

Are you a capital equipment Service Engineer who enjoys interesting work including a variety of local and national travel? Are you ready to upgrade your career and work for a high-quality employer with world-class products, applications, and customers? We welcome applications from hard working Service Engineers with mechanical and software engineering skills gained within industrial capital equipment. BASIC SALARY: £40,000 - £48,000 BENEFITS: · Additional overnight payment for any nights away · Company Car or Van · 25 Days Annual Leave plus Statutory Days · Pension - matched to 5% of salary. · Private Healthcare · Life Assurance · Income Protection cover LOCATION: South-East or South-Central-based, and / or South or West of the M25, with regional and national travel as required (5 days on the road per week). COMMUTABLE LOCATIONS: Woking, Guildford, Leatherhead, Crawley, Slough, Windsor, Reading, Basingstoke, Redhill, Wokingham, Bracknell, Epsom, Aldershot, Camberley, Farnham, Thatcham. JOB DESCRIPTION: Service Engineer, Maintenance Engineer - Industrial Capital Equipment, Machinery As our Service Engineer, you will join an established and experienced national team, your first 6 months will be spent training, learning on the job, and shadowing a colleague until you are competent and ready to work solo. KEY RESPONSIBILITIES: Service Engineer, Maintenance Engineer - Industrial Capital Equipment, Machinery Your job will include: · A mixture of planned installations, coupled with reactive repair work. · Dealing with breakdowns and servicing of machinery on customers' premises. · Managing a diverse workload. · Working with customers across many industry sectors; including print, packaging, defence, aerospace, graphics, medical, automotive, and fashion, etc. · Building seamless long-term relationships with our customers, both externally and internally. · Providing technical support and expertise within our state-of-the-art internal demo centre. · Write and complete Field Service Reports for customer records. PERSON SPECIFICATION: Service Engineer, Maintenance Engineer - Industrial Capital Equipment, Machinery To be successful in your application, you will have tangible experience of working in an industrial Service Engineer role, within capital equipment (or similar). In addition to this you will also be able to demonstrate: · Mechanical, Electronic, Electrical, and Software engineering skills gained within a fast-paced environment. · Smart, credible, customer-facing, and creative flare in problem-solving. · Full driving licence, passport, and flexible to conduct overnight stays in the UK, and skills training in Switzerland (or occasional overseas work). · Confident communication, with the adaptability to engage at all levels. · A methodical approach with the ability to work independently, manage your time, and deliver accurate results. OUR COMPANY: We are a multiple-award winning, branded manufacturer of prestigious capital equipment used across a wide range of industries. Our products and service support are recognised as industry leading. We continue to build on our successful UK presence, with the full backing and resources of a strong international business. Culturally a progressive, open-minded, and forward-thinking senior management team. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Engineer, Technician, Industrial Capital Equipment, Industrial Consumables, Maintenance Engineer, Maintenance Technician, Equipment Engineer, Plant Engineer, Field Engineer. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK18248, Wallace Hind Selection TPBN1_UKTJ

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. Were problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our Demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers. Want to be a part of it? What will you be doing? Day to day you'll lead by example and ensure all relevant systems are kept up to date, demonstrating strong records management and compliance along with delivering the Customer Side Leakage programme working collaboratively with planning & operations. You'll have a strong understanding of the Customer Side Leakage policies & procedures, which are communicated clearly and help to drive case handlers performance to strive for high levels of productivity and quality. You'll understand CMEx measures and ensure that your team are compliant with these. You'll produce and use reports tohelp drive performance and communicate team activity to the wider business and ensure that all queries are dealt with in an effective, accurate, and timely manner, within the timescales of the Service Level Agreement. You'll work to reduce complaints through proactive management of the teams caseload and identify and escalate priority issues to the Escalations & Complaints Manager. Other duties as required within the reasonable remit of the role. What youll bring Do you have proven experience of working in a team responsible for complaints, preferably in the water industry? Have you got experience of demonstrating customer resolution, service improvement, and customer excellence? Are you experienced in managing systems and databases? Do you have a strong customer service background with excellent communication skills? Do you have proven IT skills particularly MS Word, Excel and PowerPoint? Are you someone who is accountable and self-motivated to meet targets? Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company car and fuel card with a range of EV and hybrid vehicles to choose from My Car Choice our salary sacrifice EV/ Hybrid car scheme Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! Discretionary bonus scheme 25 days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us! About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupW TPBN1_UKTJ

Knitwear Garment Technologist | £45,000 - £60,000 + Benefits | Premium Fashion Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.This role is all about creating premium, trend-led, chic product that feels as good as it looks. As the Garment Technologist, you need to bring together a love for detail, technical skill, and a curious, collaborative mindset to make sure every knit, stitch, and seam performs beautifully for this brand. This role is all about combining technical expertise with creativity, working hand in hand with Design and Buying to develop premium, contemporary pieces that their customers truly connect with.Youll be the go-to for all things fit, quality, and performance, helping to shape collections that are as refined as they are relevant.And because knitwear is such a signature part of what this brand does, youll need solid knitwear experience, understanding yarn behaviour, stitch structures, and the subtle art of achieving that perfect balance between style, comfort, and drape.As The Garment Technologist You Will:Lead fit sessions with flair and precision, ensuring every garment not only fits beautifully but reflects the effortless, elevated aesthetic of the brand.Spot and solve challenges early, assessing risk at concept stage and finding smart solutions before production begins.Collaborate with suppliers to bring your technical vision to life - translating design ideas into well-constructed, wearable garmentsStandardise key knit blocks to streamline fit consistency, speed up development, and refine silhouette accuracy.Champion quality assurance throughout the critical path and ensuring premium standards at every step.Approve all fabrics, yarns, and test reports, guaranteeing quality, performance, and feel are in line with expectations.Oversee wash-care approvals, making sure every label reflects the garments needs and the customers lifestyle.Keep data clean and precise, maintaining fibre content, measurements, and technical details within PLM systems.Work closely with QC teams, reviewing performance feedback and making proactive adjustments to continually raise the bar.Visit production and distribution sites regularly to connect directly with process, quality, and people.Champion innovation and improvement, always asking, "How can we make this even better?" - from fit to finish, fabric to feel.Host creative brainstorms with Technical, Design, and Buying teams to push ideas forward and strengthen standards.Develop strong supplier relationships, giving constructive feedback and setting clear goals for growth and consistency.Lead sustainable sourcing conversations, partnering with CSR, Buyers, and Designers to ensure ethical, responsible production that meets modern expectations.Support and empower your team, combining encouragement, guidance, and accountability to deliver amazing results together.What Youll Bring:At least 3 years experience and knitwear experience is non-negotiable. You live and breathe knits, from gauge and tension to handfeel and recovery.A deep appreciation for premium, fashion-forward product, with an understanding of what makes something feel modern and chicStrong organisational skills and the ability to juggle detail with big-picture thinking.A collaborative mindset; youll thrive in creative conversations and love being part of a team that builds something beautiful together.Commercial awareness, technical confidence, and that all-important curiosity to keep learning, improving, and evolving.BBBH34829

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine.Is this the role you are looking for If so read on for more details, and make sure to apply today.Whatever stage youre at in your career, with us youll have an opportunity to grow and develop.Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.Where will you be working? We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations.We enhance and extend asset life, ensuring compliance with water quality and environmental standards.Were problem solvers with over 140 years of combined experience in engineering and infrastructure.This role will be within our Demand management and network infrastructure team.We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers.Want to be a part of it? What will you be doing? Were seeking a dynamic leader to manage high-profile complaints and escalations, ensuring exceptional customer service.Youll be a subject matter expert in Developer Services and Metering, delivering coaching, quality analysis, and training.Key responsibilities include performance management, reporting, and driving improvements through feedback and trend analysis.Youll collaborate across teams to reduce complaints, enhance customer experience, and celebrate success.Strong understanding of CMEx/DMEx is essential.This role also involves supporting case handling, delivering departmental training, and contributing to strategic projects.Join us in shaping service excellence.What youll bring Do you have extensive experience of complaint handling? Have you got proven knowledge of customer service principles and practices? Do you have experience of people management & leadership? Do you have the ability to analyse root cause of failures and prevent reoccurrences? Are you highly proficient in using MS Excel, with the ability to build and manipulate reports,MS Word, PowerPoint and Outlook? Have you got proven experience using Salesforce based work management systems? Do you have the ability to build rapport over the phone and in person to recover service failures? Are you experienced in a contractor/client relationship? Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company car and fuel card with a range of EV and hybrid vehicles to choose from My Car Choice our salary sacrifice EV/ Hybrid car scheme Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! Discretionary bonus scheme 25 days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us! About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference.Were one of the Top 100 UK companies actively supporting and recruiting army veterans.Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.Our values help to shape our culture and how we work with one another.We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.Its an exceptional time to be a part of M Group.Please note: Occasionally, job adverts might be closed before the stated closing date.Do apply as soon as possible to ensure your application is considered.For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process.Some roles require drug and alcohol testing as part of induction and onboarding.MGroupWd02fcfcb-6df4-40ee-95cf-3eb059ce3173