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To enhance service quality, foster trust, and create safer, more cohesive communities through acting as the key liaison between the organisation, our Customers, and External Managing Agents, overseeing the performance of external managing agents, resolving issues, ensuring estates are well-managed, driving compliance with agreed standards, maintaining financial transparency of service charges, and delivering high levels of resident satisfaction Client Details This organisation operates within the Not For Profit sector and is a well-established entity within the property management field. It is a medium-sized organisation dedicated to providing quality services and maintaining strong partnerships. Description Key relationships: • Finance team, particularly the Rent Setting and Service Charge Accountant, • Housing Team, • Customer Service Centre, • Customer Experience & Engagement Team, • Income Team, • Property Services Performance, Planning & Quality Teams, • Customer Wellbeing & Inclusion Teams, • Asset Management Team, • Development Team, • Finance Team, • Customers, • Legal Advisors/Solicitors, • Managing Agent Companies, • Local Authorities, • Auditors, • Ensure managing agent budgets and accounts meet legal and contractual requirements, preventing overspend and protecting residents' interests., • Accurately process and record requisitions to maintain clear financial audit trails., • Maintain transparent financial reporting to residents, minimising unexpected cost increases., • Ensure managing agents deliver services in full compliance with contractual terms, addressing any shortfalls quickly to maintain standards., • Hold agents accountable for agreed maintenance obligations, ensuring timely and high-quality delivery., • Drive continuous improvement in estate management through proactive performance reviews with agents., • Act as a single, consistent point of contact for residents on managing agent matters, ensuring timely responses and resolution., • Engage residents through AGMs and forums to address concerns and provide updates on estate management performance., • Build resident trust by delivering clear, regular communication and demonstrating responsiveness to feedback., • Work with internal teams to ensure estate management is integrated with neighbourhood priorities and services., • Implement estate-specific improvements to enhance safety, appearance, and resident satisfaction Profile A successful Managing Agent Liaison Officer should have: • Proven experience in property or estate management, preferably within a regulated sector., • Strong understanding of financial regulations, budget management, and service charge processes., • Knowledge of lease agreements, maintenance obligations, and contractual compliance., • High level of financial literacy with the ability to analyse, interpret, and report on financial data., • Strong numeracy skills, with the ability to identify and challenge unreasonable costs., • Ability to identify trends, analyse performance data, and implement targeted improvements., • Managing contractor performance and holding suppliers accountable to service level agreements., • Working with residents, leaseholders, or customers to resolve issues and improve satisfaction., • Coordinating across teams to deliver joined-up solutions., • Financial reporting and producing accurate, clear records for internal and external stakeholders. Job Offer • A competitive salary ranging from £32,750 to £35,000 per annum., • Hybrid working - just 2 days working in the office each week, • Permanent position within the Not For Profit sector., • Opportunities to make a meaningful impact in the property department., • Supportive and collaborative work environment based in Redhill.

Job Title: Special Educational Needs (SEN) Tribunal Officer Grade: PS10 (371–438) Directorate: Children, Schools & Learning Reports To: Senior Tribunal Officer Location: Surrey (Countywide travel required) Overall Purpose of the Role To lead and deliver a high-quality tribunal case management service for children and young people with Special Educational Needs (SEN) who are at risk of or engaged in appeals to the Special Educational Needs and Disability Tribunal (SEND). The role involves representing the Local Authority at tribunal hearings, ensuring statutory compliance, reducing parental recourse to tribunal, and delivering a solution-focused, legally robust service aligned with current legislation and best practice. Key Responsibilities1. Tribunal Case Management • Manage a caseload of approximately 145–150 SEND tribunal cases annually., • Lead identification, analysis, preparation, and review of tribunal cases., • Draft detailed responses, witness statements, and legal documentation., • Represent the Local Authority at SEND tribunal hearings., • Ensure statutory deadlines and procedural requirements are met.2. Legal & Statutory Compliance, • Maintain up-to-date knowledge of SEND legislation, statutory guidance, and case law., • Ensure compliance with the Children and Families Act 2014, SEND Code of Practice, and related frameworks., • Provide expert advice to SEN teams, schools, and senior leadership.3. Stakeholder & Partnership Working, • Work directly with parents/carers, schools, legal representatives, and multi-agency professionals., • Lead complex negotiations to resolve disputes and reduce escalation to tribunal where possible., • Build effective relationships across Children’s Services, Corporate Parenting, and partner agencies.4. Risk & Safeguarding, • Identify and escalate risks associated with complex cases., • Ensure safeguarding and wellbeing considerations are addressed appropriately., • Operate within confidentiality and information governance frameworks.5. Service Development, • Contribute to development of SEN policy, procedures, and service improvements., • Promote best practice and consistency across geographical SEN teams., • Support quality assurance processes and continuous improvement.6. People & Resource Management, • Provide operational leadership and support to team members where required., • Contribute to performance management and staff development., • Work with awareness of resource implications and budget constraints. Person SpecificationEssential, • Degree-level qualification or equivalent experience., • Significant experience within SEND services or tribunal/legal frameworks., • Proven complex case management experience in multi-disciplinary environments., • Strong knowledge of SEND legislation and statutory procedures., • Excellent advocacy, negotiation, and influencing skills., • Strong written communication skills (legal drafting experience desirable)., • Ability to manage high-volume, complex caseloads under pressure., • IT proficiency including MS Office and case management systems., • Full UK driving licence and willingness to travel countywide.Desirable, • Experience representing Local Authorities at SEND tribunals., • Experience managing or supervising staff., • Experience in policy development and service improvement initiatives.

A new opportunity is available for a Housing Support Officer to join the Housing team. You will be responsible for providing housing support for residents delivering high quality support to empower them to make positive changes moving towards independent living in the community. This role requires s

A community-focused charity in Redhill is seeking a Night Housing Support Officer to deliver quality support and personal development opportunities for young people in supported accommodation.

As a Civil Enforcement Officer, you will provide an efficient and effective service to deliver high quality civil enforcement action throughout the borough. Provide an efficient and effective service to deliver high quality civil enforcement action throughout the borough, including measures to ensur

As part of the Foundation’s Community Development Department, the Community Development Officer will play a key role in delivering high-quality programmes that engage local residents across a broad demographic. Job Title: Community Development Officer. Contribute to the wider community goals of th

The Pharmacy Standards and Quality Officer will be a core member of the Pharmacy Office team, working closely with senior leadership and site leads to embed robust governance systems, strengthen incident management frameworks, and drive a sustainable culture of quality and medicines safety across th

A growing Pharmaceutical company are looking to expand their Regulatory team with the addition of a Quality Officer. Passionate about quality, compliance and patient safety. They are looking for an individual that is hard working and self- motivated to assist with all things quality.

The Pharmacy Standards and Quality Officer will be a core member of the Pharmacy Office team, working closely with senior leadership and site leads to embed robust governance systems, strengthen incident management frameworks, and drive a sustainable culture of quality and medicines safety across th

The role of the Quality Project Officer is to provide a Project Controls support to the Quality Department with primary focus on management of the departmental finances, KPI reporting and sup.

Show us We’ll be looking for the following skills, knowledge and experience in your application form: Extensive experience as a General Practitioner, and Clinical Safety Officer / Chief Clinical Information Officer, with a strong track record as a leader in Primary Care and in digital healt

Are you a visionary nursing leader ready to influence the future of mental health care?Job Title: Chief Nursing & Quality OfficerLocation: NorthamptonSalary: CompetitiveOur CharityWe are St Andrew's a leading charitable provider of specialist inpatient mental health services across the UK.

In the last year as a Senior Programme and DeliverySupport Officer in the ICETR Programme Delivery team you might have:Coordinated a new set of ICETR training activities, ensuring reviewers had the tools and knowledge needed to deliver high‑quality reviews. ICETR Senior Programme and Deliv

Quality Assurance Reviewing Officers (QARO's) ensure that statutory and regulatory safeguarding requirements are met for independent reviewing for children in care, child protection and fostering reviewing functions and go beyond that to focus on the delivery and improvement of services for children

A UK-based financial institution is looking for a Quality Assurance Officer to join their First Line Risk function in London.

The Quality Officer role is to work alongside services to support adherence to Together’s quality practice standards and the promotion of best practice in quality assurance and regulatory compliance across all services. Support the HRO, Quality & Safety manager and the wider Quality Team on delive

A leading pharmaceutical company in Hertfordshire is seeking a dedicated Quality Assurance Officer. You will ensure compliance with quality standards and maintain the Quality Management System. Candidates should have a relevant scientific degree and industry experience in quality assurance within th

A leading recruitment agency is looking for a Technical Officer in West London to manage customer complaints and drive continuous improvement initiatives. This role involves working closely with stakeholders to enhance the Quality Management System and supports compliance activities.

Call Quality and Compliance Officer page is loaded## Call Quality and Compliance Officerlocations: Chandlers Ford, UKtime type: Full timeposted on: Posted Todayjob requisition id: JR100760Call Quality and Compliance OfficerJob Title: Call Quality and Compliance Officer Location: Cha

Lead the response to Gypsy and Traveller accommodation needs assessment.Project manage the development of the Gypsy and Traveller accommodation provision within Powys.Oversee the full development lifecycle—from concept to completion—including site appraisal, financial viability assessment, site

Reporting to the Quality Manager, the Quality Officer will support the design, implementation and oversight of quality assurance and enhancement processes across ADE UK. Commitment to equality, diversity and professional development. Play a central role in maintaining and enhancing academic quality.

Reporting to the Operations & Technical Director, the Quality Assurance Officer will work alongside the existing QA Officer to support the company’s Quality Management System and continuous improvement initiatives. Handle and maintain Quality Control documentation. Promote application of the Quali

A London local council is seeking a Compliance Officer to ensure quality and compliance in employment programmes. Ideal candidates will have experience in audit preparation, partnership skills, and a commitment to quality improvement.

A leading quality assurance organization in Greater London is seeking a Quality Officer to oversee adherence to quality standards and promote best practices across services. The role requires analyzing data, supporting quality improvement projects, and delivering training.

Support as required the Chief Medical Officer and AMD/Responsible Officer on the management of complex consultant performance issues, working closely with the Chief People Officer. Support the Chief Medical Officer, working with the Chief People Officer, to maintain effective employee relations with

Providing regular Quality Assurance reports to enable corrective actions as appropriate and to illustrate the effectiveness of the company's food safety and food quality control measures. Training and developing production staff on food safety and food quality to equip them to maintain food safety s

We are seeking a proactive and detail‑oriented Quality Assurance Officer to join their day and night shift team, overseeing production and packaging operations. Conduct quality checks on incoming fresh produce, assessing ripeness, weight, defects, and compliance with retailer / customer standards.

The Senior Quality and Governance Officer (SQGO) plays a central role in supporting Victoria College of Arts and Design (VCAD)’s academic standards, regulatory compliance, and quality assurance processes. Job Title: Senior Quality and Governance Officer. Support Quality & Governance Manager in the

As the Quality Assurance Officer, you will play a crucial role in maintaining and enhancing the Quality Management System, contributing to the overall success of the organisation. We are supporting a leading pharmaceutical company based in the Hertfordshire area who are seeking a dedicated Quality A

Position is based in Victoria, central London, reporting to the Quality Assurance Manager.

A healthcare partnership in Solihull seeks a Project Support Officer to provide quality improvement program and project management support.

Reporting to the Quality Manager, the Quality Officer will support the design, implementation and oversight of quality assurance and enhancement processes across ADE UK. If you are passionate about quality assurance in higher education and want to contribute to a dynamic creative institution, we wou

A leading recruitment agency in the UK is seeking a Fleet Quality Assurance Officer for a hybrid position in Aylesbury. Ideal candidates will have a background in quality assurance within the fleet or automotive industry.

A national charity for mental health seeks a Quality Officer in a fully remote position. The role focuses on ensuring adherence to quality standards, promotes best practices, and supports quality improvements across services. Responsibilities include analyzing data, delivering training, and maintain

Estate Services Quality Assurance Officer. About the job Estate Services Quality Assurance Officer. Be committed to the Councils core values of public service, quality, equality, and empowerment and to demonstrate this commitment in the way duties are carried out.

Quality Assurance Officer - UK, Hertfordshire - 12 Month Contract. They are looking for a Quality Assurance Officer to work on their project based in Hertfordshire, on a fixed term contract. Supporting the QA manager (RP/RPi) with the maintenance and effectiveness of the Quality management system.

We are looking for a skilled and motivated Project Support Officer (PSO) to join the Environment & Business - Water Quality Permitting Strategy Team. You will help Senior Advisors and Advisors deliver high‑profile work that improves water quality across England. You will join the Water Quality Per

The Senior Quality Management Officer is responsible for ensuring that Quality Events (QEs) and Corrective and Preventative Actions (CAPAs) are completed in accurate and timely fashion and are managed in compliance with global regulations, legislation and PrimeVigilance requirements. The Senior Qual

A local council in Solihull seeks an experienced Benefits Technical Officer to manage Housing Benefit and Local Council Tax Reduction. The successful candidate will need expertise in appeals, quality checking, and have a passion for customer service.

The Quality Officer role is to work alongside services to support adherence to Together’s quality practice standards and promote best practice in quality assurance and regulatory compliance across all services. Support the HRO, Quality & Safety Manager and the wider Quality Team in delivering the

Good understanding of health and safety legislation, fire safety, and housing quality standards. To oversee quality, safety, and compliance of supported housing managed by partner providers. Provide written inspection reports highlighting compliance gaps, health and safety concerns, or service quali

We are seeking a highly organised and proactive.Working closely with the Senior Leadership Team, you will help maintain robust policies, strong operational practices, and a culture of excellence across the school.Lead on regulatory compliance, ensuring policies and procedures meet Independent School

We are looking for a skilled and motivated Project Support Officer (PSO) to join the Environment & Business - Water Quality Permitting Strategy Team. You will play a key role in supporting the delivery of the Water Quality Permitting Strategy Program, working closely with the Programme Manager and c

The SEND Inclusion and Quality Officer plays a key role within Children’s Services in ensuring high‑quality, inclusive practice across the SEND system. SEND Inclusion & Quality Officer. You will contribute to quality assurance processes, including supporting audits, reviewing EHCP quality, and p