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Documentation Officer 📍 New Malden ⏰ Hours: Monday–Friday, 9:00am–5:00pm We are currently recruiting a Documentation Officer to join a busy team based in New Malden. This role sits within a GMP‑regulated production environment and is ideal for someone with hands‑on experience handling documentation within manufacturing. This position could also particularly suit an experienced Production Operative or Production Officer who has taken responsibility for GMP paperwork, batch records, or quality documentation as part of their role and is looking to move into a more documentation‑focused position. Key Responsibilities • Preparing, reviewing, and maintaining GMP documentation, • Completing and checking batch records, logs, and production paperwork, • Ensuring documentation is accurate, compliant, and completed on time, • Maintaining document control systems (paper‑based and/or electronic), • Supporting production and quality teams with documentation queries, • Raising and correcting documentation errors in line with procedures, • Ensuring compliance with GMP, SOPs, and data integrity standards Skills & Experience Required • Previous experience working with GMP documentation, • Background within an FMCG manufacturing environment (e.g. food, pharmaceutical, cosmetics, chemical, or similar), • Strong attention to detail and accuracy, • Good understanding of SOPs, batch records, and controlled documents, • Confident using basic IT systems (Word, Excel, document systems), • Organised, reliable, and comfortable working to deadlines, • Able to work independently and as part of a team What’s on Offer • Stable, Monday–Friday day hours (9am–5pm), • Clear transition pathway from production into a documentation‑led role, • Supportive team environment, • Training and ongoing development, • Opportunity to work within a regulated, quality‑focused organisation If you have GMP documentation experience from any FMCG manufacturing setting and are looking for a structured, office‑based role in New Malden, we would love to hear from you. Apply today to be considered!

We are pleased to invite applications for the following opportunity: Borough Service Manager - Ealing Hours: 37.5 hours per week (Saturday and Sunday mandatory) Salary: £33,845 p.a. A rare opportunity to join a unique service user charity working with individuals who have, or have had substance use issues, Build on Belief is looking for a Borough Service Manager to run the 7 days a week service in Southall and the weekend service in Acton. We are particularly interested in recruiting someone who has direct working or lived experience of substance use problems. Closing date: Wednesday, 13th May 2026 JOB DESCRIPTION: BOROUGH SERVICE MANAGER TITLE: Borough Service Manager - Ealing SALARY: £33,845 p.a. HOURS: 37.5 hours per week (Saturday and Sunday mandatory) BASED AT: Southall and Acton – Ealing Borough REPORTS TO: Operations Manager JOB PURPOSE: To manage and develop the Weekend Social Club on behalf of the organisation within the agreed business plan. KEY RESPONSIBILITIES AND ACCOUNTABILITIES: 1.Running a Service The Borough Service Manager is responsible for ensuring that the running of a service is done in line with Build on Belief mission to offer a place where clients users and volunteers can get on-going peer support from others with similar experiences through a range of activities, in line with Build on Belief Core Values and abiding by the Policies and Procedures of Build on Belief and the Build on Belief Standards of Practice and Operational Guidelines (hereafter referred to as SOPOG). 2. Staff Management The Borough Service Manager will be responsible for a small team and will be in charge of ensuring that their Service Support Workers, Team Leaders, Facilitators and Volunteers work within the Policies and Procedures applicable to them and the SOPOG. They will be responsible for the supervision of their Service Support Workers and the Team Leaders. The remaining volunteers will be supervised by Build on Belief Service Support Workers. The Borough Service Manager will be accountable for ensuring their Service Support Workers complete accurate timesheets, comply with the Annual Leave policy, report absence, and keep accurate financial records and petty cash and supervise volunteers in accordance with the SOPOG. The Borough Service Manager will support the Service Support Workers in ensuring that all required reporting and paperwork is submitted on time and to acceptable levels of competency. 3. Finance The Borough Service Manager is responsible for all financial accounting and reporting related to the day to day running of their service in accordance with the SOPOG. The Borough Service Manager will be accountable for all petty cash activities in the service centre ensuring the following: • All financial matter relating to petty cash and vouchers are undertaken in line with the guidelines set down in the SOPOG., • For the reporting of all financial matters to the Chief Operating Officer within the timelines set down in the SOPOG., • For accurate and immediate reporting of any financial irregularities to the Chief Operating Officer within 24 hours of them coming to notice. • Boundaries and Confidentiality, • Safeguarding, • Communication Skills, • Dealing with Difficult Behaviour, • Diversity & Discrimination NOTE WELL: This job specification covers the basic aspects of the post only and is subject to change upon the instruction of the Chief Executive Officer and if necessary, the Board of Trustees. This post is subject to a Disclosure & Barring Service check at an enhanced level and the right to work in the UK. PERSON SPECIFICATION CRITERIA Required Experience Experience of working with service users and/or volunteers in the substance misuse treatment and recovery field or those with complex needs. Knowledge and Skills Proven people management skills (i.e.: motivate, engage, supervise a team to improve the service delivery.) Knowledge of the range of services and activities available and necessary to improve the quality of life for people who have substance use issues, eligibility criteria and practical ways to develop recovery capital. Demonstratable skills and ability to establish and maintain effective working relationships with a range of partners within both the statutory and voluntary sectors. Excellent verbal and written communication skills, with a focus on record keeping, monitoring, case supervision, and report writing. Good computer skills in the use of Word, Excel and Power-point. Personal qualities: The ability to maintain safe professional boundaries with professionals, colleagues, and volunteers/service users at all times. Demonstrable ability to work under pressure, adapt to changing environments and to balance competing demands. Employ a flexible, empathetic, and non-judgmental attitude towards those with substance use issues. Empathy with staff and volunteers who themselves may well be in treatment/recovery (lived experience of addiction or dependency is not essential but would be valued.) Build on Belief, 2026

Compliance & Planning Officer\n\n£32,732\n\nFull Time\n\nPermanent \n\nMon – Friday – 40 hour week - Hybrid working\n\nAbout Lampton Group\n\nLampton Group was established by the London Borough of Hounslow in 2012 with the objective of trading local authority functions in order to generate financial surpluses and return those to the council. \n\nWe are established as a business that has a social heart with a commercial head that delivers outstanding services across the Borough. We are made up of five distinct service business areas:\n\nAbout the Job\n\nTo work with internal and external supply chain partners to ensure that all works are carried out in accordance with Lampton Services requirements, and statutory obligations. You will plan and coordinate compliance works within agreed timescales.\n\nThe role will support the management team to provide up-to-date reporting information for Lampton Homes and LBH reporting on healthy homes, KPI’s, risks, challenges and successes. \n\nUndertake the work planning function for a group of maintenance operatives utilising a range of IT systems to ensure that all appointed jobs are carried out on time and that there are effective communications with customers.\n\nWork collaboratively with all stakeholders to deliver a safe environment for all customers \n\nCarry out other administrative and data handling functions as instructed by the Supervisor, including updating all systems information, addressing queries from the Customer Service Centre. This list is not exhausted of all duties and responsibilities\n\nKey Responsibilities: -\n\nMonitor and plan servicing programmes and planned works relating to statutory health and safety compliance ensure they are delivered on time and to the required standards ensuring that all necessary paperwork is always in place, including corresponding to residence with findings from the report from the surveyors\nPlan, coordinate and arrange all works having due regard to LS and LBH contractual obligations and administer such work in a spirit of mutual co-operation and trust. \nMonitor relevant contractors and operatives to ensure delivery against timescales, specifications, \nResponsible for verification of works completed. Oversee and arranging a programme of post inspections to confirm identified works have been completed in line with suppliers' contractual agreements\nIdentify opportunities to enhance operational performance and customer excellence through continuous improvement of processes, procedures and systems.\nEnsure accurate and timely completion of all paperwork/electronic updates are received and logged. Review and respond to contractors’ applications for payment, in accordance with contract conditions. \nEnsure all completed works is recorded and available for upload into the client’s management system\nEngage with residents to seek their views, use feedback to ensure continual improvement and high levels of customer satisfaction.\nTo display a high level of customer care when dealing with enquiries from tenants and leaseholders and contribute positively towards a high-quality customer focused service. Administrate Leaseholder consultation where required \nThese duties and responsibilities should be regarded as neither exclusive nor exhaustive as the post holder may be required to undertake other reasonably determined duties and responsibilities within the company, commensurate with the grading of the post, without changing the general character of the post.\nEnsure you remain up to date with all relevant compliance and mandatory training that will enable you to fulfil the requirements of your role.\n\nPrevious Experience and Skills Required:\n\nNVQ level 2/3 \n\nGSCE’s grade A to D\n\nBuilding safety qualification\n\nDesired:\n\nExperience of collaborative working with colleagues to monitor and develop services and deliver change\nPrevious experience of working in a Social Housing Repairs environment is desirable. \nAnalytical and logical skills with excellent problem solving\nGood level of numeracy, literacy, written, oral and communication skills \nExperience of working within a customer facing role, delivering an outstanding customer experience\n\nIn return Lampton Group will offer you: \n\nWe offer annual pay reviews and incremental pay increases\n23 days holiday allowance, plus bank holidays\nFree gym membership \nEnhanced Maternity and Paternity leave and Pension Scheme \nExclusive Discounts - save with Lampton Rewards and EE mobile offers\nStaff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers\nSustainability Perks - cycle to work and electric car salary sacrifice scheme\nCareer Growth – CPD training, structured development, and leadership opportunities\n\nDue to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. \n\nDiversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process

Job Title: Housing Tenancy Officer\n\nLocation: Hounslow, West London - Hybrid working (3 days office/visits, 2 days remote)\n\nHourly rate £21.91 PAYE / £29.15 Umbrella per hour\n\nContract Length: 6-month contract (possibility of extension)\n\nWorking Pattern: Full Time, Monday - Friday, 36 hours\n\nASAP Start\n\nAbout the Role\n\nWe are seeking an experienced Housing & Tenancy Officer to join our team and act as the primary point of contact for residents across a patch of approximately (Apply online only) general needs properties. This is a fast-paced and varied role where you will be responsible for delivering high‑quality tenancy management services and ensuring compliance with relevant legislation and organisational policies.\n\nKey Responsibilities\n\nManage a designated patch of general needs tenants, providing responsive and proactive tenancy support.\nOversee mutual exchanges and successions in line with current legislation.\nCarry out tenancy audits across 20-30% of your stock annually.\nComplete resettlement visits, 9‑month tenancy checks, and other routine visits.\nMonitor and support compliance with gas safety requirements.\nHandle low‑level antisocial behaviour (ASB) issues and support residents with more complex cases.\nWork closely with the legal team on the collaborative management of legal cases.\nPartner with key internal teams including Income, Tenancy Sustainment, and ASB, as well as wider services and stakeholders.About You\n\nYou are an experienced Housing Officer who can confidently manage a diverse workload and "hit the ground running."\nYou have a strong understanding of housing legislation, tenancy procedures, and best practice.\nYou are collaborative, resilient, and committed to delivering excellent resident-focused services.\nAlthough training will be provided on internal housing systems and council processes, a solid foundation in tenancy management is essential. \n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Job Title: Housing Officer (Tenancy Management)\n\nLocation: Hounslow, West London - Hybrid working (3 days office/visits, 2 days remote)\n\nHourly rate £21.91 PAYE / £29.15 Umbrella per hour\n\nContract Length: 6-month contract (possibility of extension)\n\nWorking Pattern: Full Time, Monday - Friday, 36 hours\n\nASAP Start\n\nAbout the Role\n\nWe are seeking an experienced Housing & Tenancy Officer to join our team and act as the primary point of contact for residents across a patch of approximately (Apply online only) general needs properties. This is a fast-paced and varied role where you will be responsible for delivering high‑quality tenancy management services and ensuring compliance with relevant legislation and organisational policies.\n\nKey Responsibilities\n\nManage a designated patch of general needs tenants, providing responsive and proactive tenancy support.\nOversee mutual exchanges and successions in line with current legislation.\nCarry out tenancy audits across 20-30% of your stock annually.\nComplete resettlement visits, 9‑month tenancy checks, and other routine visits.\nMonitor and support compliance with gas safety requirements.\nHandle low‑level antisocial behaviour (ASB) issues and support residents with more complex cases.\nWork closely with the legal team on the collaborative management of legal cases.\nPartner with key internal teams including Income, Tenancy Sustainment, and ASB, as well as wider services and stakeholders.About You\n\nYou are an experienced Housing Officer who can confidently manage a diverse workload and "hit the ground running."\nYou have a strong understanding of housing legislation, tenancy procedures, and best practice.\nYou are collaborative, resilient, and committed to delivering excellent resident-focused services.\nAlthough training will be provided on internal housing systems and council processes, a solid foundation in tenancy management is essential. \n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

___ is a quality care provider devoted to delivering first-class dementia, nursing, residential, and respire care to residents living in our homes. We believe our residents deserves choice, dignity, and independence. Our main focus is to create a friendly, safe, and warm environment for everyone in our homes. Tailored care plans and 24-hour personal support for each resident help us achieve this. We offer a wide variety of care options from short and long-term residential to person-centred nursing care. ___ are continuously looking to recruit talented individuals to join our caring, enthusiastic, and supportive team. Everyone here has a fundamental part to play in our continued success and growth. Follow our CEO ___ or ___ to find out more about us. Job Overview The Regional Manager is a senior leadership role responsible for driving operational excellence, regulatory compliance and high-quality care across a portfolio of care homes. Reporting to the Operations Director/Chief Operating Officer, the role provides strategic oversight and operational leadership to Registered Managers and senior teams across the region. You will ensure the delivery of outstanding person-centred care while maintaining strong governance, operational performance and workforce stability. This role requires an experienced leader who can inspire teams, strengthen quality frameworks and support services to consistently meet and exceed regulatory standards. Key Responsibilities • Provide leadership and operational oversight across multiple care homes through Registered Managers, • Drive a culture of accountability, high performance and person-centred care, • Ensure all homes maintain strong compliance with CQC regulations and quality standards, • Lead and support services through inspections and quality improvement initiatives, • Conduct regular governance reviews and operational visits across homes, • Oversee quality assurance processes including audits, safeguarding oversight and incident management, • Work closely with senior leadership to deliver operational strategy and service improvements, • Support occupancy growth and operational sustainability across the region, • Work with finance teams to ensure services operate efficiently while maintaining high standards of care, • Coach and develop Home Managers and senior staff to strengthen leadership capability, • Engage with residents, families and external partners to ensure positive care experiences About You • Experienced operational leader within the health and social care sector, • Strong understanding of care home regulation and quality governance, • Proven ability to support and develop Home Managers and senior teams, • Confident managing multiple services and driving performance improvements, • Strong leadership, communication and stakeholder engagement skills, • Passionate about delivering high-quality, person-centred care, • Strong knowledge of CQC standards and regulatory compliance, • Experience supporting services through inspections and quality improvement, • Full UK driving licence and ability to travel across services Package and Benefits • Competitive salary, • Leadership development opportunities, • Opportunity to shape and influence operational performance across multiple services, • Supportive senior leadership team within a growing care organisation

Local Authority Planning Officer, South West London Pay rate £42.14 per hour Contract role, Local Government Planning Pertemps are recruiting for an experienced Local Authority Planning Officer in South West London This is a contract role, and you will need to have experience in a similar role. Planning Officer (Development Management) Core Responsibilities - Application Assessment: Process, evaluate, and make recommendations on planning applications, listed building consents, householder planning applications, prior approvals and lawful development certificates. Negotiation & Site Visits: Conduct site visits and negotiate with developers to amend plans (where appropriate), ensuring high quality design and adherence to regulations. Pre-application Advice: Provide professional advice to residents, agents, and developers regarding the feasibility of proposals. Report Writing & Committee Attendance: Prepare detailed officer reports and present recommendations to the Planning Committee. Planning Policy & Law: Ensure compliance with the Local Plan and National Planning Policy Framework (NPPF). Appeals: Handle planning appeals (where appropriate) Key Skills & Requirements Qualifica...

The Training and Quality Officer supports the delivery of high‑quality training on medical devices and clinical digital systems, contributing to safe practice and effective digital adoption across the Trust. Work under the supervision of the Senior Training and Quality Officer. The role involves c

A community arts organization based in Twickenham is seeking an Arts Officer (Exhibitions) for maternity cover. The ideal candidate will have extensive experience in commissioning arts events and creating high-quality multimedia content.

The Hall is looking for an enthusiastic MIS & Data Officer to support our staff and pupils while driving the accuracy, quality, and impact of our data systems. This is a fantastic opportunity for someone who loves solving problems, improving systems, and helping others get the best out of technology. Youll be the friendly face and the expert mind behind our core data platforms, including iSAMS, DCPro, CPOMS, WCBS PASS and School Cloud, etc. What Youll Do Be the first point of contact for staff needing support with MIS and data systems Keep our data accurate, secure, and up to date across all modules Configure and maintain iSAMS, including timetables, rollovers, permissions and pupil records Produce high-quality reports and dashboards for leaders, governors and inspections Lead improvements to workflows, processes and system integrations Support academic tracking, analytics and statutory returns Deliver training and guidance to staff, helping them use systems confidently For further details please see the job description on our website. What Were Looking For Strong IT support skills and excellent attention to detail Experience with school MIS platforms (e.g. iSAMS, CPOMS, etc.) Advanced user of Excel and other data analysis tools A calm, solutions-focused communicator who enjoys helping others Someone organised, proactive and able to manage busy periods with confidence A self-motivated professional who takes ownership from start to finish Working knowledge of SQL and Experience with data visualisation tools (e.g. SSRS, Power BI, Tableau) Why Join The Hall? At The Hall, youll be part of a warm, collaborative community where technology and data play a central role in supporting pupils learning and wellbeing. Youll work closely with the Senior Leadership Team, IT specialists and teaching staff, contributing directly to the schools digital strategy and operational excellence. We offer a supportive environment, opportunities for professional growth, and the chance to make a meaningful impact every day. We are a thriving and successful selective preparatory school for boys aged 4-13 in North London, providing a high-calibre education to approximately 470 pupils. Our goal is to foster a happy, secure, and energetic community where both pupils and staff can flourish. We welcome applications from across the full range of school settings or other. Located in Belsize Park, we are easily accessible on the Metropolitan, Jubilee and Northern lines. Full details are available on our recruitment site via the 'Apply' button. Closing date: 31st May 2026 23:59. Interview date: w/c 1st June 2026. Start date: 1st September 2026. The Hall is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the DBS. TPBN1_UKTJ

This is a fantastic opportunity for an experienced Resident Liaison Officer to play a key role in delivering high-quality resident engagement across major works and capital projects. Working at the heart of housing and regeneration programmes, you will be instrumental in ensuring residents are fully informed, supported, and confident throughout the lifecycle of works affecting their homes. Key Responsibilities • Act as the main point of contact for residents, providing clear, timely, and empathetic communication before, during, and after works., • Lead on resident engagement and consultation activities, including statutory leaseholder consultations, ensuring residents feel informed and involved from the outset., • Coordinate and attend meetings between residents, contractors, and project teams, ensuring queries and concerns are effectively managed and resolved., • Identify and support vulnerable residents, working closely with internal teams and contractors to provide tailored assistance where needed., • Maintain accurate and up-to-date records of all resident interactions, enquiries, complaints, and escalations, ensuring responses meet agreed timeframes., • Manage resident choices and preferences, ensuring all decisions are recorded and communicated appropriately., • Support the complaints process, working collaboratively to deliver timely and customer-focused resolutions., • Carry out resident satisfaction surveys and feedback exercises, analysing results and sharing insights with the wider team., • Work closely with repairs and maintenance teams to resolve any issues arising during the works programme., • Utilise internal systems to raise, track, and manage work requests efficiently. About You • You will have proven experience in a resident-facing or customer-focused role within housing, construction, regeneration, or a similar environment., • You understand the impact that building works can have on residents and are passionate about delivering a positive customer experience., • You are confident communicating with a wide range of stakeholders, from residents to contractors and internal teams., • You bring a proactive, solutions-focused approach and enjoy working as part of a collaborative team., • You have experience supporting vulnerable individuals and understand the importance of a sensitive and adaptable approach., • You remain calm and professional when handling challenging situations., • You are highly organised, able to manage multiple priorities, and meet deadlines in a fast-paced environment., • You have excellent written and verbal communication skills, with the ability to produce clear and professional documentation., • You are comfortable using ICT systems and maintaining accurate records. This role will involve regular travel to site and a mix of office and on-site working, sometimes in challenging environments. If you’re looking for a role where you can genuinely make a difference to residents’ experience during essential works, we’d love to hear from you. Apply today to take the next step in your career

An opportunity has arisen for a HSE Manager to join a well-established food manufacturing company known for producing high-quality food products for major retail and foodservice markets. As a HSE Manager, you will lead Health, Safety & Environmental activity across a busy manufacturing site, embedding a strong behavioural safety culture and driving environmental improvements. This is an interim / temporary role working 2-3 days per week on site offering a salary of £300 - £400 per day and benefits. You will be responsible for Developing and delivering the site Health & Safety strategy in line with operational priorities Promoting a behavioural safety culture through coaching, engagement, and visible leadership Acting as the site competent person for H&S matters and liaison with external regulators Leading incident investigations and ensuring effective root cause analysis and corrective actions Overseeing compliance, audits, and maintenance of safety management systems Supporting fire safety, security arrangements, and emergency preparedness Driving environmental initiatives including energy use, waste reduction, and sustainability improvements Working closely with operational and engineering teams to embed safe and efficient practices What we are looking for Previously worked as a HSE Manager, Health & Safety Manager, Health Safety & Environmental Manager, EHS Manager, HSE Officer, EHS Officer, Health and Safety Officer, Environmental Health and Safety Manager, HSE Lead, Health & Safety Lead or in a similar role. Strong background in Health & Safety leadership within food manufacturing or a similar fast-moving production environment Experience of developing and embedding behavioural safety approaches Proven ability to influence and engage stakeholders at all levels without direct authority Solid understanding of risk management, investigations, and compliance frameworks NEBOSH Diploma (or actively working towards) or equivalent H&S qualification Confident communicator with strong coaching and relationship-building skills This is a great opportunity for an experienced Health, Safety & Environmental professional looking to make an immediate impact in a fast-paced manufacturing environment. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in Kingston who are looking to appoint a Planner for the 6 months ongoing, at the rate of £23.56 per hour umbrella Job responsibilities Core Responsibilities Application Assessment: Process, evaluate, and make recommendations on planning applications, listed building consents, householder planning applications, prior approvals and lawful development certificates. Negotiation & Site Visits: Conduct site visits and negotiate with developers to amend plans (where appropriate), ensuring high quality design and adherence to regulations. Pre-application Advice: Provide professional advice to residents, agents, and developers regarding the feasibility of proposals. Report Writing & Committee Attendance: Prepare detailed officer reports and present recommendations to the Planning Committee. Planning Policy & Law: Ensure compliance with the Local Plan and National Planning Policy Framework (NPPF). Appeals: Handle planning appeals (where appropriate) Key Skills & Requirements Qualifications: A degree in Town Planning or related discipline Technical Knowledge: Understanding of planning legislation and policies. Communication: Strong negotiation skills, report writing abilities, and ability to handle confrontational situations. Case Management: Ability to manage a high-volume, diverse caseload within strict statutory timelinesShould your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy

We are seeking a committed, experienced and passionate Assistant Head Teacher & Designated Safeguarding Lead (DSL) to join our specialist SEN school, supporting pupils through an Applied Behaviour Analysis (ABA) and Verbal Behaviour (VB) approach. You must be enthusiastic about improving the lives of pupil’s with Autism and their families and be committed to learning and developing your own skills and abilities. This is a key leadership role, combining strategic school improvement responsibilities with the operational leadership of safeguarding. The successful candidate will play a vital role in ensuring the highest standards of education, behaviour support, and pupil welfare. In addition, as the Designated Safeguarding Lead (DSL), to take lead responsibility for safeguarding and child protection across the school in line with Keeping Children Safe in Education (KCSIE) and local safeguarding partnership procedures. Assistant Head Teacher & Designated Safeguarding Lead will use, develop and share knowledge and understanding of ABA/VB approaches and methodology within all teaching opportunities and ensure that personal knowledge of ABA/VB is kept up to date and share expertise with staff. Main tasks and responsibilities: Build positive and respectful relationships across the school community Create a culture where pupils experience a positive and enriching school life Uphold educational standards in order to prepare pupils from all backgrounds for their next phase of education and life Encourage high standards of behaviour from pupils, built on rules and routines that are understood by staff and pupils and clearly demonstrated by all adults in school Use consistent and fair approaches to managing behaviour, in line with the school’s behaviour policy Make sure the school works effectively with parents, carers and professionals to identify additional needs, and provide support and adaptation where appropriate Make sure the school fulfils statutory duties regarding the SEND Code of Practice. Use valid, reliable and proportionate approaches to assessing pupils’ knowledge and understanding of the curriculum Lead, model, and promote high-quality teaching and learning across the school Support curriculum development and assessment practices Monitor and evaluate standards of teaching and pupil progress in designated areas Establish and oversee systems, processes and policies so the school can operate efficiently Ensure staff and pupils’ safety and welfare through effective approaches to safeguarding, as part of duty of care Ensure rigorous approaches to identifying, managing and mitigating risk Identify problems and barriers to school effectiveness, and develop strategies for school improvement that are realistic, timely and suited to the school’s context Performance manage middle leaders, including carrying out appraisals and holding staff to account for their performance Manage staff well with due attention to workload Ensure staff have access to appropriate, high-standard professional development opportunities Seek training and continuing professional development to meet their own needs Work with the board of trustees as appropriate Ensure the school effectively and efficiently operates within the regulatory frameworks and meets all statutory duties Take lead responsibility for safeguarding and child protection, including online safety, in accordance with KCSIE and school policies Manage referrals to children’s social care, the Channel programme, and other relevant agencies Liaise with the Local Authority Designated Officer (LADO) and other safeguarding partners as appropriate Maintain accurate, confidential, and secure safeguarding records and ensure effective information sharing with staff and external agencies Lead, train, and support the safeguarding team, including Deputy DSLs Provide staff training and updates on safeguarding matters and ensure all staff understand their safeguarding duties Advise and support staff on child welfare and safeguarding concerns Ensure safeguarding is embedded in the school’s culture, curriculum, and policies Act as a Mental Health and Well Being Senior Lead across the school, managing the team of mental health leads and ensuring wellbeing of staff and pupils at all times is the highest priority Oversee transition opportunities to post 16 provision Undertake any other duties reasonably requested by the Headteacher Take lead responsibility for safeguarding and child protection, including online safety, in accordance with KCSIE and school policies Manage referrals to children’s social care, the Channel programme, and other relevant agencies Liaise with the Local Authority Designated Officer (LADO) and other safeguarding partners as appropriate Maintain accurate, confidential, and secure safeguarding records and ensure effective information sharing with staff and external agencies Lead, train, and support the safeguarding team, including Deputy DSLs Provide staff training and updates on safeguarding matters and ensure all staff understand their safeguarding duties Advise and support staff on child welfare and safeguarding concerns Ensure safeguarding is embedded in the school’s culture, curriculum, and policies Report regularly to the Headteacher and Governors on safeguarding matters Act as a Mental Health and Well Being Senior Lead across the school, managing the team of mental health leads and ensuring wellbeing of staff and pupils at all times is the highest priority Oversee work-related learning opportunities Uphold the ethos, values, and policies of the school Engage in professional learning and keep up to date with statutory safeguarding guidance Undertake any other duties reasonably requested by the Headteacher This role involves engaging in regulated activity relevant to children and is therefore exempt from the Rehabilitation of Offenders Act 1974. The successful candidate will be required to undertake an enhanced DBS check with children’s barred list clearance and comply with all safeguarding policies and procedures. Please note that this is illustrative of the general nature and level of responsibility of the role. It is not a comprehensive list of all tasks that the Assistant Head Teacher & Designated Safeguarding Lead will carry out. The post holder may be required to do other duties appropriate to the level of the role. Work Location: In person It is an offence to apply for the role if the applicant is barred from engaging in regulated activity relevant to children. The school reserves the right to close the vacancy earlier than the published end date should it receive sufficient applications to warrant earlier shortlisting. It is an offence to apply for the role if the applicant is barred from engaging in regulated activity relevant to children. Snowflake school is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. Safeguarding checks will be undertaken as part of the recruitment process. The successful candidate will be required to complete an enhanced DBS check and provide satisfactory references in line with safeguarding and safer recruitment requirements

Parking Appeals & Processing Officer Location: Ealing (Hybrid / Office-based - up to 5 days per week depending on workload) Contract: 3 months (likely extension) Pay Rate: £20.96 per hour (PAYE) £27.33 per hour (Umbrella) Preferred Start Date: ASAP Interview Dates: ASAP About the Role Ealing Council is seeking an experienced Parking Appeals & Processing Officer to support the Business Processing Manager in delivering an efficient and effective parking administration service. This role plays a key part in ensuring statutory timescales are met, customer enquiries are handled professionally, and appeals are prepared and presented in line with current parking legislation. This post is subject to safer recruitment practices and requires a Disclosure and Barring Service (DBS) check. Key Responsibilities Prepare and present appeal cases for London Tribunals, including collating evidence and attending hearings on behalf of the Council. Consider and respond to PCN representations, applying discretion where appropriate and ensuring compliance with legislation and council policy. Update PCN and permit cases on parking systems and maintain accurate records and statistics using MS Excel. Respond to PCN and permit enquiries via telephone, email and post, including complaints and Member or MP enquiries. Assist with special projects, such as Controlled Parking Zones and website content updates. Keep up to date with legislative changes and embed them into day-to-day working practices. Support the training and induction of new team members. Liaise with internal departments and external bodies including London Tribunals, DVLA, Police, bailiffs, and Legal Services. Process non-automated permit applications, refunds, cancellations and debt registration cases. Handle challenging and confrontational customer situations with professionalism and empathy. Work flexibly, including evenings, weekends and across different borough sites where required. Key Performance Indicators High first-contact resolution rates for permit and PCN enquiries Consistently meeting turnaround times and SLAs Quality and outcomes of appeal cases Reduction in repeat correspondence Customer complaints resolved within agreed timescales Essential Experience, Skills & Knowledge (criteria must be addressed in application) Working knowledge of parking legislation, codes of practice and council policies Experience preparing appeal submissions for London Tribunals or Court Proven ability to respond to complex written enquiries and complaints, including Members / external bodies Strong IT skills including MS Word and Excel and parking administration systems Ability to prioritise workloads, meet deadlines and work under pressure Confident in representing the Council at appeal hearings Ability to manage and resolve difficult or confrontational situations Strong research and reporting skills Excellent communication skills, able to explain complex issues clearly and fairly Understanding of Equal Opportunities, customer service and public-sector values Confident in all spoken aspects of the role in English Essential Qualifications Experience working within Parking Services (ideally in a large, multi-functional organisation) Evidence of continuous professional development GCSE English and Maths (Grades A-C or equivalent) Desirable Experience Responding to PCN-related emails and complaints Processing and responding to PCN representations Excellent timekeeping and attendance Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Adecco is recruiting for an experienced and motivated Temporary Accommodation Officer to support a busy Housing & Regeneration service within a local authority in South West London. This is a key frontline role providing safe, suitable temporary accommodation for households experiencing homelessness. If you thrive in a fast‑paced environment and want a role where your decisions make a direct, positive impact on people's lives, this could be the perfect fit. Temporary Accommodation Officer - 2 positions available! Public Sector - Local Authority Temporary Role - 3 months with possible extension Full Time - Monday to Friday, 36 hours per week £20.76 per hour PAYE / £27.07 per hour Umbrella ASAP Start About the Role In this role, you will: Allocate and let temporary accommodation in line with statutory legislation and the Homelessness Code of Guidance. Manage placements effectively to ensure the best use of stock and reduce the need for Bed & Breakfast accommodation. Complete suitability assessments under homelessness legislation. Handle the full administrative process for offers, refusals, and duty discharges. Carry out regular property inspections, ensuring accommodation meets required standards (including HHSRS). Liaise with private landlords, agents, and accommodation providers to ensure quality and compliance. Prepare reports and written statements for legal queries, case reviews, and enquiries from stakeholders. Support vulnerable households, referring to appropriate statutory and voluntary services where needed. Manage leasing schemes, tenancy documents, and legal processes where relevant. Promote rehousing opportunities and mobility schemes to help reduce temporary accommodation placements. About You We're looking for someone who: Has experience in homelessness, housing allocations, lettings, or temporary accommodation. Can confidently interpret and apply housing legislation (Housing Act 1996, HRA 2017, etc.). Is skilled at working with landlords, agents, and accommodation providers. Communicates clearly and professionally, both in writing and face‑to‑face. Can work independently, make informed decisions, and manage competing priorities. Is confident supporting vulnerable households and working in challenging situations. Can conduct property inspections and travel between sites as required. Is flexible and able to participate in duty rota working. What's in it for You A meaningful role supporting households at a critical point in their lives Opportunity to build specialist housing knowledge Supportive team environment with opportunities to grow Dynamic work where no two days are the same How to Apply If you're motivated by making a real difference and have the skills and experience needed for this vital housing role, Adecco would love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Job Title: Local Welfare Assistance Officer Location: Ealing, West London (W5 2HL), Hybrid Working - 2 days office / 3 days remote Hourly rate £22.02 PAYE / £28.71 Umbrella per hour Contract Length: 3 -month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start About the Role As a Local Welfare Assistance Officer, you will play a vital role in supporting residents experiencing financial hardship. You will assess and administer applications for a range of discretionary funds, provide welfare benefits advice, collaborate with internal and external partners, and help residents achieve greater financial stability. Key Responsibilities Administer applications for Local Welfare Provision, Discretionary Housing Payments (DHP), and Discretionary Council Tax Support/Hardship schemes in line with legislation and local policy. Deliver high‑quality, timely assessments and make fair, evidence‑based decisions. Assist residents with applications and provide comprehensive advice on welfare benefits, expenditure minimisation, and debt issues. Conduct home visits where necessary and work collaboratively with community organisations, charities, landlords, housing teams, and the DWP. Maintain accurate records, produce statistical data, and manage your caseload effectively. Identify potentially fraudulent claims and escalate appropriately. Use council IT systems to process awards, load payments, and update case notes. Experience We are seeking applicants with recent experience in the following areas: Administering Local Welfare Provision / Household Support FundYou will have recent experience assessing emergency financial support applications, crisis awards, or household support funding, including verifying evidence, determining eligibility, and making decisions based on policy. Administering Discretionary Housing Payments (DHP)You will be confident reviewing and processing DHP applications, understanding housing need, affordability assessments, and the regulatory framework governing DHP awards. Administering a Discretionary Council Tax SchemeYou have experience assessing Council Tax Support Hardship Fund or a similar discretionary council tax reduction scheme, including calculating awards and applying local scheme criteria. What You'll Bring Strong knowledge of welfare benefits legislation, including Housing Benefit and Council Tax Support. Analytical skills and the ability to apply discretion impartially. Excellent communication skills, both written and verbal. Ability to work independently, manage competing priorities, and meet strict deadlines. Experience supporting vulnerable residents with empathy, professionalism, and confidentiality. Ability to use Word, Excel, and council IT systems confidently. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Adecco are recruiting on behalf of Ealing Council for a Prevent & Hate Crime Officer to join the Safer Communities Department. Contract Details: Type: Temporary Pay: £20.96 per hour (PAYE) / £27.89 per hour (Umbrella) Location: Perceval House, Ealing Working Arrangements: Hybrid, 1- 2 days per week in the office Hours: Part Time role working, 21 hours per weekThis is a key role supporting Ealing Council's work on Prevent, counter terrorism (CONTEST), and hate crime, helping to build strong community resilience and safeguard vulnerable individuals. About the Role The Community Resilience Support Officer will play a central role in supporting the delivery of the council's Counter-Terrorism strategy (CONTEST), including leading the coordination of Ealing's multi-agency Channel Panel for individuals vulnerable to radicalisation. The role also supports the development and delivery of the council's Hate Crime Strategy, coordinating partnership boards, stakeholder engagement, and awareness campaigns across the borough. This post is subject to safer recruitment practices and requires a Disclosure and Barring Service (DBS) check. Key Responsibilities Coordinate Ealing's CONTEST Board, Channel Panel, and Hate Crime Partnership meetings, including agendas, minutes, and reports for senior leadership Manage information sharing for Channel and safeguarding panels Maintain quarterly forward plans and team activity schedules Oversee shared digital work spaces and Prevent and Community Resilience mailboxes Support monitoring and reporting for the Community Cohesion Resilience Programme Develop and maintain databases to track delivery and outcomes Communicate effectively with internal and external stakeholders Build community links and encourage civil society participation in resilience initiatives Support the establishment of a Community Resilience Forum Contribute to local risk assessments and action plans for Prevent and hate crime Design and distribute feedback surveys using Microsoft Forms Conduct project visits to ensure quality assurance Produce monthly tension logs and quarterly service reports Promote equality, diversity, and inclusion in all work Ensure compliance with GDPR, confidentiality, and health & safety requirements Support ad hoc duties within the Community Resilience Team as requiredKey Relationships You will work closely with: Children's Services, Adult Social Care, Housing, Youth Justice, Public Health, and Community Safety Voluntary and faith sector organisations Metropolitan Police Service and Probation NHS partners and Integrated Care Boards Schools, colleges, and the University of West LondonEssential Knowledge, Skills and Experience Sound knowledge of hate crime and the Prevent strand of the UK Government's counter-terrorism strategy Excellent written and verbal communication skills, including report writing and minute-taking Experience managing projects, coordinating events, and meeting deadlines Ability to analyse and present data to inform decision-making Strong partnership-working and influencing skills Confident use of Microsoft Office, web tools, and social media Educated to degree level or equivalent in a relevant field Experience delivering public safety or community resilience initiatives, ideally in a local authority or multi-agency environment Experience designing and delivering workshops or training sessionsApply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

THIS ROLE IS 30 HOURS PER WEEK OVER 4 OR 5 DAYS, THE SALARY IS UP TO £55000. To provide guidance, oversight and audit management responsibilities protecting the business in the following key areas: Business Compliance, ISO 9001:9015 certification, Data Protection, FCA regulated status, HR management, H&S issues. KEY DUTIES - Detail not limited to the below Business Compliance Management –Compliance across all areas of the business Management of business compliance Smartsheet Ongoing audit of business activities via Smartsheet review and management Monthly reporting to the management team on activities – completed, or overdue Chairing monthly compliance meetings attended by the senior management team Creation of agenda and minutes from this monthly senior management team compliance meeting ISO 9001:2015 Quality Management Manage and maintain the ISO9001:2015 accreditation Recommend improvements in quality and service issues to support best practice in line with the ISO 9001:2015 quality manual Ensure business compliance with ISO standards Update manuals annually Conduct internal audits, support and attend external audits Maintain all necessary evidence to maintain certification Guidance requirement: Review Manual annually for changes Internal evidence audits Feedback/training to internal data collector Quality policy - review/revise and reissue Report to compliance team changes in process/policy and arising issues from internal audits Reporting to compliance team on outcomes from audits - add to compliance minutes Manage our external audit process in Q1 every year Data Protection – compliance with GDPR requirements To work with US-based Head Office specialist team to maintain GDPR requirements compliance. Guidance requirements: One trust (control software) annual review of processes and vendors. Ongoing review and maintenance of policies – privacy/employee privacy/all related documentation in conjunction with CORT. Support and guidance of the business to best practice standards in collaboration with company. FCA regulations To manage our FCA regulatory compliance activities. Guidance requirements Manage monthly compliance actions Annual compliance plan - review/revise and send to MD Annual submission of FCA policy documents to UKGI (3RD party specialist adviser) Interpretation of their guidance and revision of all master documentation Risk management policy - review/revise and send to MD Risk Registers: review/advise and send to MD for final drafting SMCR action plan - review/revise and send to MD Good outcomes and foreseeable harms - complete own and circulate/chase Conduct MI review - review/revise and send to MD. Consumer Duty Board Reporting – annual process TCF and conduct analysis - review/revise and send to MD All other regular monitoring/advice/guidance as required to maintain regulated status, including implementation of any new policy/procedures to ensure compliance with regulations Health & Safety management Actively participate in the Health & Safety management of the business – attending quarterly H&S management meetings with MD and Health & Safety Officer. HR – Management, guidance and underwriting liaison with 3rd party advisors • To provide first-line HR support to the business. Guidance requirements HR advice/support to MD/managers/staff Performance management process administration Induction process for new starters Conduct disciplinary, investigation, performance management or grievance meetings as required Provide advice to staff on HR issues Liaison with Peninsula (underwriters) regarding issues arising Drafting letters or minutes; briefing MD and Managers on advice Annual Peninsula review of contracts and handbook Review of HR law changes via Bright and media etc (HR advice monthly review)

Admin Officer Contract: September 2026 Salary: £15.59 per hour Location: South London 5 days' work setting This is a temporary contract role until September 2026 for Admin officer's role with an immediate start date (Compliance dependant) for a potential 5 -month duration with a possible extension offering a 5 day work setting and a London location. (Wandsworth) Job Title: Administrative Officer Background Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within Her Majesty's Courts and Tribunals Service (HMCTS). Most of the staff within HMCTS are employed in administrative roles. HMCTS embraces Lean principles and continuous improvement techniques to provide high standards of customer service The key purpose of the role Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes (SOPS). Problem solving is carried out by reference to lean techniques (e.g. problem solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader or supervisor. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others. Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices. Working as part of a flexible team, the postholder will be expected to undertake a range of the functions and responsibilities specified. It is not intended that each post will be responsible for the full range of duties. Key responsibilities Administration * Preparing papers and files for court, tribunals, hearings and meetings. * Producing court/tribunal documents. * General photocopying and filing. * Creating and updating records on in-house computer system and data input. * Post opening and dispatch. * Booking, preparing and organising meeting rooms, supporting training courses and other group activities. * Preparing meeting agenda, joining instructions, handouts etc. Drafting * Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions. Operations * Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date * Assisting court users, supporting listing and rota management, checking files * Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin * Handling counter (face to face), written and telephone enquiries. * To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive * To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects * To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Co-ordinator, H+S roles Processing casework * Including standard documentation and information, court orders, claims, fines and fees, legal aid * Resulting courts accurately, interpreting accurately the information required on a court file * To work to workload targets in terms of throughput and accuracy Checking and verifying * Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures. * Ensuring compliance and administration documentation meet quality standards. * Role holders may be required to cross check and validate work completed by colleagues. Collecting and assembling information * For returns, results, accounts, statements, warrants, statistical analysis, reports etc. * Work may require interpretation of source materials, preparation of bundles, chasing. * Role holders will need to modify and adjust information and make decisions to allow work to be completed. * Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as required Undertaking calculations * Produce basic statistical analysis reports and where required, process financial information. * Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports. * Spending limited sums of money on behalf of an office or unit. * Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possible Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations * Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service. * To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers Other duties The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. Skills & Qualifications 5 GCSE passes (or equivalent) grades A*-C, or NVQ Business Administration level II or Administrative experience. Relevant computer skills to undertake the level of work required. Operational Delivery in HMCTS This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in * Face-to-face roles in HMCTS for example a court usher * Contact Centre roles in HMCTS for example call centre advisers * Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group

About us: With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group. This growth means more opportunity, broader expertise, and long-term stability for our teams - and a stronger platform for people to build lasting careers. We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high-quality work with care, consistency, and respect for the communities we serve. At PiLON, we don’t just hire for skills - we hire for attitude, potential, and values. We actively welcome people from a wide range of backgrounds, knowing that diverse teams perform better and create better outcomes. Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network, supporting positive change across the built environment. *Please note: This role is subject to a satisfactory Disclosure and Barring Service (DBS) check. About the role: We are seeking an enthusiastic, proactive, and experienced Customer Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents. Your responsibilities will include: • Communicate with residents to organise property visits, • Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done, • Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty, • Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines, • Handle complaints patiently and efficiently, • Keep project trackers updated in line with the program of works Do you have what it takes? • Driving licence and access to your own vehicle (essential), • A customer-focused mindset, • Comfortable using Microsoft Office and IT systems, • Strong problem-solving and complaint-handling skills, • Excellent verbal and written communication, • Reliable, punctual, and well-organised, • Able to prioritise, multitask, and adapt to changing deadlines Desirable qualifications but not essential: • Health & Safety Awareness, • First Aid qualification Why work with us? Here are some of the brilliant benefits you could get as a Customer Liaison Officer: • 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service), • Up to £2,000 reward for successful recommendations as part of our referral scheme, • Significant savings on daily shopping through our benefits portal, • A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year, • A supportive culture and a great team with exceptional talent and experience, • Trained Mental Health First Aiders support, • Annual training budget so you can focus on your personal and professional development and much more… If you’re reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day

Security & Loss Prevention Officer Rate of pay: £13.71 per hour (£27,809) Hours: Days only (5 days from 7 on a rota basis, 9 hours between 7:30am - 6pm, including some weekends). 40 hours per week. Location: Isleworth & Hanworth/Feltham Benefits: Free breakfast, free parking, 23 days holiday (plus bank holidays), uniform provided, company discounts. Applicants should have great customer service and conflict resolution skills. Your duties will include: • Providing a customer focused security presence, • Ensuring a safe and secure environment for staff and visitors, • Acting as a visual deterrent to crime and security incidents, • Monitoring CCTV systems, • Meeting and greeting customers in a friendly manner, • Security patrols of the store, • Work closely with store associates and the Store Manager, • Conducting internal investigations into stock loss, fraud and theft., • Monitoring security systems, • Key holding, • Report all security incidents in the store You should be: • Fully flexible to work 5 out of 7 days including some weekends. These will be 9 hour shifts between the times of 7:30am – 6pm., • Strong conflict resolution skills, • Customer focused Momentum Recruitment Established as a Security Recruitment specialist Momentum Recruitment provide a quality focused security recruitment service for the provision of permanent, contract & temporary staff across the EMEA region. Momentum Recruitment covers the following markets. • Corporate Security, • Security Guarding - Management & Operations, • Security Officer & site personnel staff, • Retail Loss Prevention, Audit & Fraud, • Facilities Management

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