Housing Administrator
4 days ago
Reigate
About The Role Are you passionate about making a difference in people’s lives? Do you want to be part of a caring, supportive, and dedicated team? We’re looking for a Housing Administrator to join our supported living and housing services based in Surrey. This is a varied and rewarding opportunity where your organisation, communication, and people skills will directly support tenants, families, professionals, and care teams — helping services run smoothly and compliantly. As a Housing Administrator, you’ll: • Act as the first point of contact — answering phones, emails, and welcoming tenants, families, and professionals., • Provide housing administration support, including maintaining tenancy records, start and end dates, and issuing tenancy agreements (including easy-read versions)., • Support families and tenants with housing benefit applications, exempt accommodation claims, and related queries., • Liaise with external agencies such as local authorities, housing benefit teams, and Universal Credit to resolve housing and benefit issues., • Take and coordinate maintenance queries for Surrey projects and Ashdown, ensuring clear communication with families and tenants., • Support compliance with data collection requirements for CQC, Capacity Tracker, and commissioning authorities., • Assist with audits, KPI collation, and performance reporting., • Support property management and projects teams with document control to meet SCC, WSCC, and Hampshire contract requirements., • Book meetings, reviews, and professional visits, and provide hospitality when required., • Order PPE, stationery, and supplies, and support events and social activities., • Manage the social club and safely oversee the secure handling of client bank cards in line with policy.What we’re looking for:, • At least two years’ experience in an administrative role within housing, supported living, care, or a related environment., • Knowledge of housing management processes, tenancy administration, and compliance requirements., • Experience supporting benefit applications or liaising with external agencies (desirable)., • Strong organisational skills with excellent attention to detail., • Confident communication skills, both written and verbal, with a warm and professional approach., • The ability to produce accessible documentation, including easy-read materials. About The Organisation Field Lane is a charity with a long history of providing care, housing, and support for a diverse range of people, including: • Adults with learning disabilities, many of whom are also autistic., • Vulnerable families, including those experiencing homelessness., • Be part of a warm, inclusive, and supportive organisation., • Ongoing training and professional development opportunities., • A varied role where no two days are the same., • The chance to make a real difference in people’s lives every day., • Competitive pay and benefits package.