Lead Delivery Manager
il y a 2 jours
Birmingham
Permanent - Full time opportunity Previous Public Sector & Consultancy experience essential Remote-first opportunity - travel across UK expected A highly experienced Senior Delivery Manager is sought to lead the successful delivery of innovative digital services and platforms that meet user needs and deliver measurable business outcomes. This role requires a proven leader who can balance governance, quality standards, and commercial accountability while empowering teams to perform at their best. The Senior Delivery Manager will play a pivotal role in shaping project vision, ensuring outcomes are achieved for clients, and driving continuous improvement across large-scale digital transformation programmes. Key Responsibilities Delivery Excellence • Define and communicate the vision for each project, ensuring agreed outcomes are achieved for both clients and stakeholders., • Establish and monitor critical success factors that extend beyond traditional metrics such as budget, scope, and timelines., • Drive profitability targets, forecasting accuracy, and timely reporting of key project variables (revenue, staffing, debt, work in progress)., • Develop strategies to deliver added value, proactively manage client expectations, and resolve issues effectively., • Build a high-performing culture by motivating and empowering teams, setting clear goals, and ensuring regular feedback and appraisals., • Manage resourcing, onboarding of new team members, and act as the escalation point for project or people-related issues., • Foster collaborative relationships with clients, suppliers, and third-party stakeholders. Governance & Quality • Implement effective governance frameworks and technical quality standards across the project lifecycle., • Partner with assurance teams to conduct health checks, risk assessments, and follow-up actions., • Ensure full compliance with confidentiality, data security, and non-disclosure requirements. Business Development & Client Growth • Collaborate with Sales and Account Management to identify new opportunities, shape innovative client solutions, and position the organisation to win new business., • Showcase project successes internally and externally through case studies, award submissions, and thought leadership., • Take accountability for contracts and commercial terms, safeguarding the organisation from risk. Leadership & Professional Growth • Lead continuous improvement initiatives in management and leadership practices., • Align delivery with best practice in technology, experience design, and consulting., • Champion innovation in digital technology and delivery processes., • Support recruitment and talent development to enable sustainable organisational growth. Essential Experience & Qualifications • 5+ years managing complex, technology-driven projects using agile methodologies, including digital transformation programmes (mobile and web applications)., • Strong consultancy background with at least 5 years in client-facing roles across public sector/government projects., • Proven expertise in governance, managing budgets of £1M+, and reporting to senior stakeholders., • Track record of developing new business opportunities and driving client account growth., • Sector experience in at least one vertical such as technology, healthcare, or government., • Demonstrated responsibility for contracts and commercial project terms., • Ability to make critical decisions under pressure while balancing client demands. Desirable: • Experience leading distributed, multi-supplier agile teams on large-scale digital projects., • Knowledge of user research, analytics, and design disciplines within digital delivery., • Evidence of securing significant follow-on business with existing clients., • Recognition for thought leadership or improvement of leadership practices., • Current, recognised Project or Programme Management certification. Skills & Attributes • Exceptional leadership with the ability to inspire, motivate, and empower teams., • Strong commercial acumen and understanding of complex project dynamics., • Excellent interpersonal and negotiation skills, with credibility at all levels., • Clear communicator with confidence in formal presentations and client engagement., • Team-oriented, collaborative, and resilient in challenging delivery environments., • Flexible and adaptable, with a willingness to travel when required., • Visionary mindset with a drive for innovation and a commitment to delivering industry firsts.