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As the General Manager, you will blend exceptional hospitality with sharp commercial acumen. Property Care: As a resident manager, act as a key custodian of this historic building, ensuring security, safety, and routine maintenance issues are handled promptly. Proven Experience: Minimum 2–3 years

Compensation & Salary: Above Market Rate (available upon request) \n Location: Wakefield (Onsite) \n Additional Info: Excellent Company Culture | Onsite Gym | Free Onsite Parking | + More \n \n Due to the nature of our roles, candidates must be a UK resident residing within commutable distance to Wakefield, West Yorkshire. Please note that we are unable to provide visa sponsorship for this role. Applicants must have the right to work in the UK for the duration of the role without requiring sponsorship. \n \n The Role: \n Reporting to the Commercial Director, the Customer Operations Manager will be highly process driven and detail oriented, whilst being an inspiring and approachable leader. You will set the strategy for the department, aligning activity with business goals whilst improving efficiency, service quality and team performance. With a continuous improvement mindset, you will streamline processes, encourage collaboration across teams and support initiatives that enhance customer satisfaction and sustainable sales growth. \n \n Roles & Responsibilities: \n\n • Strategy: Develop & set the strategic direction for the Sales Support department, working closely with the Senior Leadership team to identify and implement process improvements, service enhancements, and cost efficiencies.\n, • Leadership & People Management: Mange 2 Team Leaders and indirectly manage 13 Sales Support Executives. Lead recruitment, coaching and development to drive performance, customer satisfaction and operational excellence.\n, • Customer Experience & Escalations: Oversee UK & International customer journeys, resolving escalations and ensuring a seamless, compliant service.\n, • Internal Systems & Technologies: Ensure teams’ effective and accurate use of the internal systems and act as a champion for any technology upgrades/transformations.\n, • Data Quality: Consistently maintain a high standard of data accuracy across the team, ensuring all information and activity is efficiently recorded within the appropriate systems to improve service delivery and support business growth.\n, • Cross-Departmental Collaboration: Work collaboratively with Sales, Operations and other internal teams, streamlining workflows to enhance customer experience and drive revenue.\n, • Reporting: Define, track, and evaluate measurements of success & KPIs, using insights to drive continuous improvement, and align team efforts with strategic goals.\n, • Budget & Resources: Support budget planning, monitor spend and optimise resources without compromising service quality.\n\n \n Skills & Experience: \n\n • Solid experience as a Customer Operations Manager, Sales Operations Manager, or Sales Support Manager or similar, within a B2B environment is essential.\n, • Confident, inspiring, detail oriented, and process driven character is essential.\n, • Strong people management & leadership experience; recruiting, coaching, and managing the performance of a department.\n, • Confident acting as an escalation point, with experience handling and resolving complex issues whilst protecting customer relationships.\n, • Experience working with data to report on KPIs, and support decision making to improve processes, increase efficiency and enhance customer experience.\n, • Extensive professional experience using/working with an internal CRM/ERP. experience working with data to report on KPIs and support decision making.\n, • Excellent communicator with the ability to build and manage stakeholder relationships and work comfortably across different departments.\n, • Experience managing budgets/resources, with an understanding of how to maximise service efficiency.\n, • UK resident with unrestricted right to work in the UK.\n\n \n Our Client Is a Yorkshire-based, privately owned manufacturer & supplier of cutting-edge power solutions, serving clients globally. With a focus on innovation and sustainability, their products are designed, developed, and produced by the team in West Yorkshire, aiming to create collaborative spaces for commercial and public use. \n \n If you feel you are suitable, please apply today by submitting your CV. If you would like to discuss this opportunity further, please contact Alice McGlaughlin. \n \n For more on Marmion, check out our 5* reviews on Trustpilot & Google. \n \n Thank you for your interest. We carefully review every CV and will contact shortlisted applicants by phone or email. If you don’t hear from us within 5 working days, unfortunately your application hasn’t been successful on this occasion.

Role: Talent Acquisition Lead Salary: circa £45,000 to £50,000 per annum, depending on certs and experience Location: fully remote We have a permanent position available for a Talent Acquisition Lead to work fully remotely, supporting a growing global team. This role is centred on sourcing, attracting, and securing exceptional talent - an exciting opportunity for someone with prior experience in a start-up setting to play a key role in building a high-calibre technical team for a rapidly expanding company. This is a full-time position, paying between circa £45000 and £50000 per annum depending on experience and qualifications, with some fantastic benefits including unlimited annual leave. For this role you MUST be a UK resident and eligible to work in the UK unsupported by a visa. What we're looking for: • Background in a dynamic, fast-growing startup environment, • Demonstrated experience in talent acquisition/recruitment, either within an organisation or through a recruitment agency, • In-depth knowledge of hiring procedures and effective candidate assessment techniques, • Strong interpersonal and communication skills, with the ability to engage effectively with a range of stakeholders, • Solid understanding of UK employment legislation, regulations, and industry best practices, with a strong focus on compliance and confidentiality, • Ability to operate independently and efficiently, ensuring the seamless execution of recruitment initiatives, • Proficiency in applicant tracking systems (ATS) and recruitment technology, • Knowledge of employment laws and hiring practices in the US, Europe and Singapore - desirable, • Previous recruitment experience in the technology sectors - desirable What you'd be doing: • Design and execute recruitment strategies to attract a varied and highly skilled talent pool, • Work closely with team leads to assess hiring needs and define role expectations, • Utilise multiple sourcing methods, including online platforms, networking events, and external recruitment partners, to identify potential candidates, • Review applications, conduct preliminary screenings, and shortlist top candidates for further evaluation, • Organise and manage interview processes, coordinating with key stakeholders to ensure smooth scheduling, • Keep recruitment records and candidate database up to date for efficient tracking and reporting If you are interested in the above role, please Apply Now and send a CV for quick review. Should you require reasonable adjustments at any point during the recruitment process or if there is a better way for us to communicate, please do let us know. #permanent #perm #jobadvert #recruit #hiring #recruitment #job Start-Up, Start Up, New Business, Growing Business, Early-Stage Business, HR, Human Resources, People Manager, People Management, Tech, Technology, IT Recruitment, Talent Acquisition, Recruitment, Recruiter, Resourcer, Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

Crew Relation Specialist - is responsible for providing administrative support to the HR division for crew related issues. Manages the berthing and par level processes for all crew members and provides reports for each voyage. Coordinates the crew emergency plan numbers. Assists the Crew Administrator with Crew Immigration/Customs with specific duties during the sign-on & sign-off process. This includes assigning name badges and cabin keys at sign-on and collecting these at sign-off. Responsibilities include coordinating repatriation for all crew by providing re-employment letters. Processes all employee cruise requests with shoreside. Organizes crew activities/events and manages crew welfare. Performs HR administrative duties as directed by the HR Manager. • Travel around the World, • Experience working with more than 72 nationalities, • Permanent job with contract 6-8 months onboard followed by 60 days of vacation, • Save Money as you do not pay for food and accommodation on board, • Competitive salary (find out when apply), • Visa fee will be reimbursed on board, • Professional growth, • Medical insurance provided during contract, • Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces RESPONSABILITIES • This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas. • Provides information and services to shipboard employees with regards to orientating, assigning and retrieving berthing, equipment, and written literature. Issues cabins and bulk assignments to all Officers, Staff and Crew. Records all cabin and crew changes and prepares berthing report for each voyage. Assigns crew emergency numbers, name badges and cabin keys. Collects all items when shipboard employees sign-off. • Assists with the crew sign-on and sign-off process, as directed by the Crew Admin. Manager, reviewing immigration documentation such as passports, visas, Alien Resident Cards (ARC), Letters of Re-Employment, etc. to determine validity of documents. Refers unusual documentation to the Crew Admin. Manager and HR Manager., • Ensure accuracy of employee records, • Conducts/coordinates weekly cabin inspections and reports discrepancies., • With the full support of the HR team, helps organize and delivers activities for the crew that foster good shipboard employee morale. Assists in managing the Crew Welfare Fund., • Minimum 1 year prior administrative experience within a hospitality industry, • Working knowledge of onboard computer systems, internet access, and the ability to navigate within variety software packages such as MS Office, • Fluent in conversational & written English, hospitable with a positive attitude, • Minimum 21 years old, • Minimum 1 year prior administrative experience within a hospitality industry, • Completion of high school or basic education equivalency preferred., • Working knowledge of onboard computer systems, internet access, and the ability to navigate within variety software packages such as MS Office, • Ability to work positively and cooperatively in a diverse team environment and to interact with a wide variety of ethnic diversity., • Excellent interpersonal and people skills NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺 For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required Last updated: March 15, 2024 You can submit your Resume here by pushing APPLY TO POSITION button If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: _

Do you live and breathe adventure travel? Are you passionate about building life-changing wildlife-first small group adventures for travellers while supporting local communities? Join our Expansion team to discover, design, and launch new wildlife adventures worldwide. _ The Role We’re growing our Expansion team and are looking for a wildlife-focused Expansion Product Manager. You’ll be responsible for the end-to-end creation of new small group wildlife adventures — from researching destinations and sourcing the best local hosts, to negotiating terms, designing itineraries, and producing compelling content. This role is for you if you: • Have 3+ years’ experience in product management or development in the adventure, travel or outdoor sector., • Have a clear understanding of the small group wildlife industry., • Know what makes a small group adventure both commercially successful and unforgettable for customers., • Love applying creativity and data to design unique, scalable, high-quality trips., • Thrive in a fast-paced, collaborative, remote environment. 👉 Note: we are also hiring an Adventure Expansion Manager so if your background includes a variety of experiences and this sounds like a better fit for you, please apply for that role instead. What You’ll Do • Research destinations, build networks, and identify outstanding local partners., • Lead negotiations, contracts, and quality/safety assessments., • Curate unique, commercially viable itineraries in partnership with hosts., • Source and develop trip content that inspires customers., • Monitor performance, identify trends, and optimise product ranges., • Contribute to MBA’s product growth strategy globally. Proven track record in adventure travel product management/development (3+ years). • Deep knowledge and passion for adventure travel and sustainability., • Strong commercial judgement and creative eye for trip design., • Excellent communicator with meticulous attention to detail., • A flexible and growth mindset - this is a fast-paced role., • Highly organised, adaptable, and comfortable working independently in a remote team., • Excited by MBA’s mission and happy to pitch in across the business when needed., • Someone who is excited by tangible goals and success metrics (trip volume and performance, ability to launch on deadline etc)\ Desirable • Familiarity with the North American outbound adventure market., • Entrepreneurial environment where ideas are encouraged and ownership is expected., • 38 days holiday (incl. public holidays)., • Annual performance-based bonus., • Flexible hours and remote-first (+/-2 GMT)., • Free MBA adventure in your first year + £500 annual travel voucher., • Generous pension (UK), GP & mental health support, parental leave., • Team meet-ups, discounts, and co-working budget. The Process • Apply with CV + screening questions., • Short intro video call (30 mins)., • Presentation + interview., • Final interview with senior team members. Key Details • Salary: £40,000–£46,000 + benefits, • Location: UK (fully remote), • Start date: Jan 2026 preferred, • Hours: Full-time (40 hours/week, core 10:00–15:00 GMT). Part-time considered (min. 80%)., • Location: you must be resident in either the UK or in Europe (max +2 hours GMT). Contract and benefits will vary depending on which country you are based in - this will be discussed at an appropriate stage in the interview process., • Closing date: 12noon, Monday 6th Oct (we may close early).

Do you live and breathe adventure travel? Are you passionate about building life-changing experiences for travelers while supporting local communities? Join our Expansion team to discover, design, and launch new adventures worldwide (multiple roles available). _ The Role We’re growing our Expansion team with additional Adventure Expansion Product Managers. You’ll be responsible for the end-to-end creation of brand new small group adventures — from researching destinations and sourcing the best local hosts, to negotiating terms, designing itineraries, and producing compelling content. This role is for you if you: • Have 3+ years’ experience in product management or development in the adventure, travel or outdoor sector., • Know what makes a small group adventure both commercially successful and unforgettable for customers., • Love applying creativity and data to design unique, scalable, high-quality trips., • Thrive in a fast-paced, collaborative, remote environment. 👉 Note: we are also hiring a Wildlife Expansion Product Manager. If your background is specifically in wildlife travel, please apply for that role instead. What You’ll Do • Research destinations, build networks, and identify outstanding local partners., • Lead negotiations, contracts, and quality/safety assessments., • Curate unique, commercially viable itineraries in partnership with hosts., • Source and develop trip content that inspires customers., • Monitor performance, identify trends, and optimise product ranges., • Contribute to MBA’s product growth strategy globally., • Proven track record in adventure travel product management/development (3+ years)., • Deep knowledge and passion for adventure travel and sustainability., • Strong commercial judgement and creative eye for trip design., • Excellent communicator with meticulous attention to detail., • A flexible and growth mindset - this is a fast-paced role., • Highly organised, adaptable, and comfortable working independently in a remote team., • Excited by MBA’s mission and happy to pitch in across the business when needed., • Someone who is excited by tangible goals and success metrics (trip volume and performance, ability to launch on deadline etc) Desirable • Experience in cultural/experiential adventure travel., • Familiarity with the North American outbound adventure market., • Entrepreneurial environment where ideas are encouraged and ownership is expected., • 38 days holiday (incl. public holidays)., • Annual performance-based bonus., • Flexible hours and remote-first (+/-2 GMT)., • Free MBA adventure in your first year + £500 annual travel voucher., • Generous pension (UK), GP & mental health support, parental leave., • Team meet-ups, discounts, and co-working budget. The Process • Apply with CV + screening questions., • Short intro video call (30 mins)., • Presentation + interview., • Final interview with senior team members. Key Details • Salary: £40,000–£46,000 + benefits, • Location: UK (fully remote), • Start date: Jan 2026 preferred, • Hours: Full-time (40 hours/week, core 10:00–15:00 GMT). Part-time considered (min. 80%)., • Location: you must be resident in either the UK or in Europe (max +2 hours GMT). Contract and benefits will vary depending on which country you are based in - this will be discussed at an appropriate stage in the interview process., • Closing date: 12noon, Monday 6th Oct (we may close early).

Fully Remote (UK based) | Competitive Salary + Bonus + Generous Equity | B Corp Certified TrustedHousesitters is a fast growing, direct-to-consumer marketplace that is redefining pet care and travel. Here at TrustedHousesitters, we’re on a mission to make travel work better for pets, for their people, and for the global community of animal lovers who look after them. We’ve got big plans on becoming the world’s most-loved travel solution for pet people. We’ve built something pretty special: a trusted place where pet owners and sitters connect to keep pets happy at home while their humans explore the world. We’ve already grown into a global community with members in over 140 countries, a product people genuinely love, and a team of more than 100 brilliant humans powering it all. But we’re only just getting started. Our goal? To grow to 1 million members and make TrustedHousesitters the world’s most-loved travel solution for pet people. At the moment, a sit starts every two minutes somewhere on the planet. We want that to be every single minute and we know the only way we’ll get there is with the right people in the right roles. The right people in the right roles will shape our future. So, here’s the big question: Could that be you? Fifty million people in the UK and US alone could be TrustedHousesitters members. Around forty thousand visit us every day. How we present our product, and embed trust to our prospective new members to improve conversion is one of the most interesting analytical challenges for us right now - and this role sits right in the middle of it. You'll own the analytics for our new member revenue product squads. Own the funnel, own the experiments, own the recommendations. You'll be the person who doesn't just explain what happened in the data - you'll have a point of view on what to do about it. We're looking for someone who goes looking for the questions nobody's asked yet. • Own the growth analytics for our new member revenue squads - acquisition funnel, conversion, activation, the works - and build a picture of what's actually driving (or blocking) member growth Spot opportunities in the data before anyone asks you to look. Turn them into recommendations that change what gets built, not just what gets reported Lead instrumentation on new features - defining tracking, success metrics, and guardrail metrics before anything ships, not after Design and run A/B and multivariate experiments end-to-end: from hypothesis through to decision-ready insight. Set the standard for how experimentation works across your squads Build the dashboards and self-serve reporting that means stakeholders can answer their own questions - and you spend less time running the same queries every Monday Challenge assumptions. Act as the analytical voice in the room when product and commercial decisions are being made. Be the person who's comfortable saying "I don't think that's what the data shows" Mentor other analysts and help raise the analytical bar across the team - in SQL, in experimentation, in how we tell a story with numbers • Solid product or growth analytics experience in a subscription, marketplace, SaaS, or platform business - where the funnel is complex and the metrics actually matter The ability to own end-to-end analysis for a product area, from scoping through to recommendation, with minimal direction. Advanced SQL. You're not reaching for documentation for standard analytical patterns. dbt experience is a genuine plus Solid understanding of experimentation - hypothesis design, A/B and multivariate testing, statistical significance, the places where naive analysis goes wrong. And experience applying it, not just describing it Fluency in growth and product metrics: conversion, activation, churn - and how those numbers connect to things the business actually cares about Strong data storytelling. You can explain what the numbers mean to a product manager, and also to a CFO. Different rooms, different language, same rigour Product instincts. This isn't just an analytics role. We want someone who generates ideas, not just validates them Experience with event tracking and CDPs - Segment, Amplitude, Mixpanel, or similar Python or R for more advanced modelling or automation Experience integrating AI tools into analytical workflows in a way that's actually made a difference - not just "I've used ChatGPT" We know this isn't what you'd see in most job ads - but TrustedHousesitters isn't most companies. Trust, transparency, and honest feedback aren't just things we say; they're genuinely how we operate, every day. So rather than leaving you guessing if things don't work out, we'd rather give you what you need to make a great decision upfront about whether this opportunity is right for you. With that in mind, here are a few things worth considering before you hit apply. You're most comfortable when the question is handed to you. This role needs someone who goes looking for the question. If your best work tends to happen when a stakeholder has defined the problem clearly and you're building the analysis to answer it - that's a genuinely valuable skill, just not quite the shape of this one. You think of experimentation as a process to follow, not a discipline to own. We're not looking for someone who can run an A/B test to spec. We're looking for someone who'll push back when the experiment is designed badly, mentor others through the parts they get wrong, and build the frameworks that make the whole team better at it. You're happiest when the business is stable and the roadmap is fixed. THS is growing fast and the product is evolving constantly. The analytical picture shifts. Priorities shift. That's the job - and if predictability is important to how you do your best work, it's worth naming that upfront. If you're reading this and one of those points resonates, and you're sitting there thinking "that's me, but I know I can make it work" - we'd love to hear why. Send a Cover letter. There's a human at the heart of every decision we make here (hi!) - and we'll always take the time to review applications for anyone who wants to join us. We value your time and aim for a transparent, efficient process: Intro call (~20 mins) - with the Talent team. A two-way conversation: we'll tell you more about the role and THS, you tell us about your background and what you're looking for Hiring manager interview (~30 mins) - with the Product Analytics Lead. Covering your analytical experience, approach to experimentation, and how you think about growth problems Take-home task (~1-.5 hours) - a short analytical exercise. We'll share a brief in advance and give you time to work through it at your own pace £65,000 - £70,000 a year • Each year, you’ll get a Premium TrustedHousesitters Combined membership which includes benefits like free airport lounge passes, Sit Cancellation Plan and Home and Contents Plan, plus five Premium memberships to gift to friends and family, • Our team can work remotely from as many house sits as they like, and we contribute up to £500 per year towards travel costs to and from sits • Find a rescue pet to join your family and we’ll cover the adoption fees, as well as “pawternity” to help your pet settle into their new home, • SimplyHealth healthcare cash plan, • Bupa Health Insurance and Dental Insurance plan, • Specsavers eyecare scheme, • Weekly virtual yoga sessions, • Optional enrollment onto our Trusted Giving scheme, which includes employee giving via Charities Trust and 2 days paid annual volunteering allowance, • Work fully remotely from anywhere in the world - as long as you follow compliance as a UK tax resident, • Get £200 to spend on home office equipment each year + Macbook and Apple accessories when you start, • Access to Spaces co-working locations across the globe, • We host an all-expenses-paid meetup each quarter and fund team events (remote or in-person) throughout the year, • We cover the costs of personal development resources and have regular time set aside for learning and growth, • Depending on your role within the business, you’ll have the option to customise your work hours to better align with your personal schedule, • 25 days off per year, plus bank holidays and festive closure between Christmas and New Year (36 days + Christmas Day for some roles), • Competitive salary which is reviewed twice a year, • Generous equity package, • Discretionary 10% quarterly bonus scheme, distributed quarterly, • Pension scheme: 5% from you as an employee and 3% from TrustedHousesitters, • £500 recruitment referral bonus If you're ready to join us on our mission to become the most loved pet travel solution, we'd love to hear from you! In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc). At the heart of our team are a mix of diverse backgrounds. Here at TrustedHousesitters, we’re committed to the equal opportunities policy throughout the interview process and selection. Offers of employment into TrustedHousesitters are based solely on individual merit, qualifications, and the person's professional suitability. Gender identity, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnic or national origins, religion or beliefs, age, mental or physical disability, medical condition, pregnancy or maternity status, or any other protected characteristics do not enter into our decision-making process.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Location Home based with frequent travel across our communities Hours 37.5 hours per week, Monday - Friday 09:00 - 17:30 Basis Permanent Salary Up to £35,000 + car allowance & enhanced benefits package About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 44 communities and our developments are beautifully designed offering stunning community living. About our role This is an exciting, newly created role in which you will report to and support our Customer Wellbeing Manager, you will act as the vital link between high-level welfare strategy and localised site operations.Your core responsibilities will include… Resident Support & Case Management • Act as the first point of contact for individual support needs, managing the independent living inbox and responding to non-priority welfare concerns., • Build trusted relationships with residents and their families, providing clear communication and guidance on independent living transitions., • Mobilise across our portfolio to conduct hands-on welfare checks and provide direct support during sensitive periods. Safety & Compliance • Identify, escalate, and co-ordinate safeguarding concerns in partnership with relevant authorities., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions)., • Provide expert guidance and ‘on-the-day’ support to our Building Community Managers and onsite teams., • Be a point of escalation during the eligibility process and complete assessments where needed. Community Engagement • Champion our Community Engagement strategy including an innovative framework for social, physical, creative, and intellectual activities., • Provide support, training, and resources to onsite teams, assisting with event booking, marketing materials, and fostering a collaborative culture. About you The successful candidate will possess the emotional stamina to handle complex care needs, alongside the organisational skill to manage a diverse regional portfolio. A calm, level-headed approach and a genuine passion for enhancing the lives of older adults are essential. Qualifications & Essential Criteria • NVQ Level 3 or higher in Health and Social Care (Essential), • Formal training in Risk Assessment in Adult Care and Assessment & Eligibility is required., • A valid UK Driving Licence and a genuine willingness to travel across our national portfolio is essential for this field-based role Operational Experience • A proven track record in reactive case management, specifically handling sensitive, urgent, and multifaceted care needs., • Practical experience in identifying and managing safeguarding concerns in strict alignment with Local Authority requirements., • Demonstrable experience in managing complex complaints within a care or independent living environment, ensuring outcomes are both fair and empathetic., • Significant experience acting as the primary welfare link between residents, families, and internal operational teams., • Proven ability to conduct formal assessments and provide documented justification for outcomes., • A background in housing management, older people’s services, or supported housing is highly advantageous. Expertise & Knowledge • A deep understanding of the physiological and psychological challenges facing older adults., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions) to a satisfactory conclusion., • Sound knowledge of current safeguarding legislation and best practices in resident welfare., • Exceptional verbal and written skills, with the ability to communicate effectively with everyone from residents to senior leadership., • The ability to prioritise a diverse regional caseload, ensuring a rapid and effective localised response. Your attributes • The stamina to provide compassionate grief support and navigate high-stress family dynamics with ease., • A calm, level-headed presence when managing urgent welfare issues or sensitive complaints., • A genuine passion for enhancing the lives of older adults and championing the Pegasus brand values. Good to know • Due to the nature of wellbeing support, a flexible approach to working hours is essential to meet the needs of our residents and respond to urgent situations., • As our developments span the breadth of the country, from the North East to the South West, this position demands a high degree of mobility. You should be a confident long-distance driver who genuinely enjoys the variety of supporting different regions in person. Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!

Site Manager (Refurbishment/Planned Works) Permanent | Full Time | 40 Hours per Week We are currently recruiting for an experienced Site Manager to join a growing refurbishment and planned maintenance team delivering works within the social housing sector. This is an excellent opportunity for proactive and a customer-focused Site Manager with a strong background in housing refurbishment and occupied properties. Working closely with the wider delivery team and reporting to the Contracts Manager, you will play a key role in delivering a high-quality refurbishment programme while ensuring exceptional customer satisfaction throughout. The Role As Site Manager, you will be responsible for the successful day-to-day management of refurbishment works, ensuring projects are delivered safely, efficiently, on time, and to the highest quality standards. You will be involved in planning and programming works, managing site-based administration, coordinating labour and subcontractors, monitoring progress, and maintaining strong communication with residents, client representatives, and internal teams. A key part of this role is delivering works in occupied homes, so a strong focus on resident engagement, communication, and customer care is essential. Key Responsibilities Plan and coordinate refurbishment works in line with contract requirements Review drawings, specifications, and contract information to determine the most effective delivery methods Produce and manage programmes of works, including short-term activity schedules Establish and maintain site-based administrative systems and records Manage site resources including labour, plant, materials, and subcontractors Monitor site progress and ensure delivery against programme and budget expectations Lead site meetings with staff and supply chain partners Work closely with Resident Liaison staff to coordinate access, resolve concerns, and minimise disruption Liaise effectively with client representatives, residents, surveyors, and commercial/admin teams Ensure robust compliance with health & safety, environmental, and welfare standards Maintain relevant quality and compliance systems, including LIMS/LIBMS where required Support team development, training needs, and overall workforce performance What We're Looking For We're keen to speak with experienced Site Managers who can demonstrate: Proven experience in housing refurbishment, planned maintenance, or decent homes/social housing programmes Experience managing internal and external refurbishment works A strong understanding of working within occupied properties Excellent planning, organisation, and programme management skills Confidence managing subcontractors and site teams Strong IT skills and the ability to maintain accurate site records and reporting Knowledge of LIBMS / LIMS systems A proactive approach to health, safety, environment, and quality compliance Excellent communication and customer service skills The ability to take ownership, solve problems, and deliver resultsIf you are an experienced Site manager looking for your next opportunity, please apply today or call Jess on (phone number removed) or (phone number removed) Key words: site manager, social housing, property services, refurbishment