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The TLC Care ethos is people come first. At TLC Care, we specialise in the ownership and management of care homes, and we have an impressive track record of delivering high quality services. Our values — Truth, Love and Compassion — run through everything we do. You will be the face of Karuna Manor. Every resident, relative, visitor and prospective family who steps through the door should feel an immediate sense of warmth, welcome and belonging — a true home from home. That impression starts with you. As our Client Experience Manager, you set the tone for everything: the way people are greeted, the way the home looks and feels, the quality of the food on the table, the energy in the activities programme and the care that goes into every detail of the environment. You are the person who makes Karuna Manor feel like the place it should be. About TLC Care and Karuna Manor. We are on a journey to achieve CQC Outstanding across every home in our group, and we hold Investors in People Platinum because we invest meaningfully in our team members. Karuna Manor is one of TLC Care's cultural homes — a home with a distinct identity, where the food, the festivals, the traditions and the atmosphere genuinely reflect the community it serves. The Client Experience Manager is at the heart of how we deliver on that promise, every single day, for every resident, relative and visitor who walks through our door. The Role. You will lead the hotel services operation at Karuna Manor with direct line management responsibility for the catering, housekeeping, laundry, maintenance and wellbeing teams. You will work in partnership with the Care Services Manager to foster a culture where outstanding wellbeing is at the heart of the resident experience, and you will work closely with the Home Manager as a core member of the Senior Leadership Team. What You Will Be Doing. Being the visible, welcoming face of Karuna Manor — ensuring every resident, relative, visitor and prospective family experiences outstanding hospitality and a genuine home from home from the moment they arrive. Leading a relative engagement strategy that makes families feel genuinely connected, informed and valued as partners in the life of the home. Leading a high-quality, culturally authentic dining experience — working with the Head Chef and residents to shape menus, maintain a five-star EHO rating and ensure every mealtime is outstanding, including for relatives and visitors. Directly leading the Wellbeing Lead and wellbeing team, working in partnership with the Care Services Manager to ensure outstanding, person-centred activities and events that enhance the lives of residents every day and welcome the wider community in. Driving outstanding standards in housekeeping, laundry and maintenance, ensuring every area of the home — especially visitor-facing spaces — is safe, clean and presented to the highest standard at all times. Leading, developing and inspiring your teams — recruiting, coaching, appraising and holding people to high standards with warmth and clarity. Planning and delivering events — from cultural celebrations to community coffee mornings — that bring residents, families and the wider community together. Managing budgets, stock, purchasing and operational resources across your departments. Attending monthly Business Reviews and contributing to the Home Continuous Improvement Plan. Playing an active part in the home's journey towards CQC Outstanding, Investors in People Platinum and Hospitality Assured accreditation. This role includes on-call and on-site weekend and evening management cover as part of the management rota. What We Are Looking For. Someone who is naturally hospitable — who walks into a room and makes everyone in it feel welcome and valued, whether that is a resident, a nervous relative visiting for the first time, or a professional partner seeing the home for the first time. Previous senior management experience in hospitality, care or a high-quality service environment. A strong understanding of catering, housekeeping, laundry and maintenance operations in practice — and the ability to build and sustain high standards through your team. Cultural sensitivity and genuine curiosity about the backgrounds, traditions and values of the residents in your care. The ability to lead with warmth, accountability and clarity — inspiring people through the example you set. Strong organisational skills and the ability to hold multiple priorities without losing quality in any of them. A positive, self-motivated approach and a genuine commitment to making life better for older people and their families. Experience in elderly care is desirable. Knowledge of dementia care and health and safety legislation is an advantage. A satisfactory DBS check and driving licence are required. For this role we require someone that can speak Gujarati and Hindi. What We Offer. A values-led organisation genuinely committed to its people and its residents. A culturally rich home where your work has visible, daily impact on the lives of residents, relatives and the wider community. Clear career development pathways and a coaching culture throughout the organisation. Investors in People Platinum — we invest meaningfully in our team members. The opportunity to lead a home on an Outstanding journey. A supportive Senior Leadership Team and a strong support office network. Our values are Truth, Love and Compassion. If these resonate with you, we would love to hear from you.

Block Property Manager | Watford | Site-Based | £40,000 - £45,000 Your new company An exciting new investor-backed BTR organisation specialising in the management of professionally run rental homes and residential communities. It operates a people-first, service-led model, focusing on maintaining high living standards, strong resident engagement, and well-trained assets. Your new role As a Block Manager, you will be responsible for the effective day-to-day management of residential buildings, ensuring they are safe, compliant, and well-maintained whilst delivering an exceptional living experience for residents. You will lead on operational delivery across your schemes, managing on-site teams and external contractors, while maintaining strong relationships with residents and internal stakeholders. Operations and Building Management • Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard, • Carry out regular site inspections, including weekly, monthly and quarterly checks, ensuring high standards of presentation and safety, • Identify, manage, and resolve building defects, liaising with contractors and developers to ensure works are completed to the required standard and within agreed timeframes, • Manage planned and reactive maintenance, allocating works to contractors and developers to ensure works are completed to the required standard and within agreed timeframes, • Oversee contractor performance, ensuring compliance with service level agreements, • Maintain robust Permit-to-Work and contractor control processesHealth & Safety Compliance, • Ensure full compliance with all relevant legislation, including the Building Safety Act 2022 and Fire Safety Act 2021, • Manage site risk assessment and ensure corrective actions are completed within agreed timescales, • Work closely with the Health & Safety Manager to maintain compliance requirements, records and certificates, • Support the development and maintenance of the Building Safety Case and Golden Thread, • Lead on incident response, reporting, and escalation where required, • Carry out regular safety inspections, audits, and monitoring activitiesResident & Client management, • Deliver a high-quality, resident-focused service, ensuring a positive customer experience, • Manage tenancy lifecycle processes including move-ins, move-outs, and unit turnaround (target within 5 days), • Handle fees related to apartment damage or dilapidation, • Deliver a high-quality, resident-focused service, ensuring a positive customer experience. While the resident services hub is responsible for handling complaints, it is essential to work collaboratively with the team to ensure swift and effective resolution of issues., • Build strong relationships with residents, internal teams, and stakeholders, • Support community engagement initiatives and resident eventsFinancial & Administrative Management, • Support budget planning and ongoing financial management of schemes, • Monitor expenditure and ensure cost control across all services and projects, • Maintain accurate records, reporting, and documentation in line with company standards, • Manage asset registers and oversee stock control where applicableGeneral & Portfolio Management, • Support mobilisation of new developments into the portfolio, • Liaise with contractors and suppliers to ensure service delivery meets agreed standards, • Attend regular meetings and provide updates to the Senior Property Services Manager, • Attend and contribute to quarterly defect reviews, ensuring issues are tracked, reported, and resolved, • Participate in an on-call Rota for major incidents, • Travel regularly between sites within the regional portfolioPeople Management, • Lead, motivate, and develop team members to deliver high performance, • Support recruitment, onboarding, and training of team members, • Proven experience in block management, or BTR/Flex Living environments, • Strong understanding of high-rise building compliance and health and safety requirements, • Experience managing contractors, budgets, and service delivery, • Knowledge of Building Safety Act 2022 and Fire Safety Act 2021 (essential), • Experience managing or supervising teams, • Strong customer service and stakeholder management skills, • Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard, utilising a range of digital platforms and management systems to streamline operations and maintain effective communication., • Demonstrate excellent IT skills, including proficiency in Microsoft Word, Excel, and other relevant software, • Ability to manage multiple sites and priorities effectively, • Calm and professional approach when handling challenging situationsDesirable:, • IOSH or NEBOSH qualification, • Membership of a relevant professional body (IRPM, TPI)What you'll get in return, • A competitive salary range of £40,000 - £45,000, • Discretionary bonus, • 25 days holiday + 8 bank holidays (pro rata if part-time), • Personal Pension Plan (salary sacrifice available), • Employee Assistance Program, • Life Assurance, • Optical vouchers 4789809

We are currently seeking an experienced Development Manager on behalf of one of our prestigious clients to work on a luxury Residential Development within Watford, Hertfordshire. This is an incredible opportunity for someone who's passionate about leadership, operational excellence and delivering an exceptional resident experience. * Previous experience managing a large high-end residential development is essential * This is a full time, permanent role Monday - Friday 8am till 5pm with an annual salary of up to £75,000 per annum depending on experience. What’s in it for you as a Development Manager • Competitive salary, • Opportunity to work for a well-established company that values staff and aspires to excellence, • Friendly and supportive work environment, • Good career progression potential The Role As a Development Manager, you will have full responsibility for the operation and presentation of the development. Your focus will be on premium service delivery, team leadership, efficient maintenance coordination, and maintaining immaculate communal areas. Key responsibilities include: • Providing an outstanding customer experience for residents and visitors., • Leading, supporting, and motivating on‑site staff., • Overseeing all planned and reactive maintenance, including contractor procurement and management., • Ensuring all shared spaces remain spotless, safe, and beautifully presented. What will you be doing as a Development Manager • Carry out regular inspections of all communal areas to ensure impeccable cleanliness, safety, and functionality., • Manage contractors, review works, and ensure full adherence to health and safety requirements., • Oversee all planned maintenance works, ensuring deadlines and quality standards are consistently met., • Maintain stock levels of essential items and manage meter readings for communal utilities., • Excellent IT Skills, • Oversee or conduct routine system checks, including emergency lighting, fire alarms, and lift emergency lines., • Monitor and enforce parking regulations within the development., • Solid understanding of financial processes and budget management, and maintain clear communication with directors.

The TLC Care ethos is people come first. At TLC Care, we specialise in the ownership and management of care homes, and we have an impressive track record of delivering high quality services. Our values — Truth, Love and Compassion — run through everything we do. You will be the face of Karuna Manor. Every resident, relative, visitor and prospective family who steps through the door should feel an immediate sense of warmth, welcome and belonging — a true home from home. That impression starts with you. As our Client Experience Manager, you set the tone for everything: the way people are greeted, the way the home looks and feels, the quality of the food on the table, the energy in the activities programme and the care that goes into every detail of the environment. You are the person who makes Karuna Manor feel like the place it should be. About TLC Care and Karuna Manor. We are on a journey to achieve CQC Outstanding across every home in our group, and we hold Investors in People Platinum because we invest meaningfully in our team members. Karuna Manor is one of TLC Care's cultural homes — a home with a distinct identity, where the food, the festivals, the traditions and the atmosphere genuinely reflect the community it serves. The Client Experience Manager is at the heart of how we deliver on that promise, every single day, for every resident, relative and visitor who walks through our door. The Role. You will lead the hotel services operation at Karuna Manor with direct line management responsibility for the catering, housekeeping, laundry, maintenance and wellbeing teams. You will work in partnership with the Care Services Manager to foster a culture where outstanding wellbeing is at the heart of the resident experience, and you will work closely with the Home Manager as a core member of the Senior Leadership Team. What You Will Be Doing. Being the visible, welcoming face of Karuna Manor — ensuring every resident, relative, visitor and prospective family experiences outstanding hospitality and a genuine home from home from the moment they arrive. Leading a relative engagement strategy that makes families feel genuinely connected, informed and valued as partners in the life of the home. Leading a high-quality, culturally authentic dining experience — working with the Head Chef and residents to shape menus, maintain a five-star EHO rating and ensure every mealtime is outstanding, including for relatives and visitors. Directly leading the Wellbeing Lead and wellbeing team, working in partnership with the Care Services Manager to ensure outstanding, person-centred activities and events that enhance the lives of residents every day and welcome the wider community in. Driving outstanding standards in housekeeping, laundry and maintenance, ensuring every area of the home — especially visitor-facing spaces — is safe, clean and presented to the highest standard at all times. Leading, developing and inspiring your teams — recruiting, coaching, appraising and holding people to high standards with warmth and clarity. Planning and delivering events — from cultural celebrations to community coffee mornings — that bring residents, families and the wider community together. Managing budgets, stock, purchasing and operational resources across your departments. Attending monthly Business Reviews and contributing to the Home Continuous Improvement Plan. Playing an active part in the home's journey towards CQC Outstanding, Investors in People Platinum and Hospitality Assured accreditation. This role includes on-call and on-site weekend and evening management cover as part of the management rota. What We Are Looking For. Someone who is naturally hospitable — who walks into a room and makes everyone in it feel welcome and valued, whether that is a resident, a nervous relative visiting for the first time, or a professional partner seeing the home for the first time. Previous senior management experience in hospitality, care or a high-quality service environment. A strong understanding of catering, housekeeping, laundry and maintenance operations in practice — and the ability to build and sustain high standards through your team. Cultural sensitivity and genuine curiosity about the backgrounds, traditions and values of the residents in your care. The ability to lead with warmth, accountability and clarity — inspiring people through the example you set. Strong organisational skills and the ability to hold multiple priorities without losing quality in any of them. A positive, self-motivated approach and a genuine commitment to making life better for older people and their families. Experience in elderly care is desirable. Knowledge of dementia care and health and safety legislation is an advantage. A satisfactory DBS check and driving licence are required. For this role we require someone that can speak Gujarati and Hindi. What We Offer. A values-led organisation genuinely committed to its people and its residents. A culturally rich home where your work has visible, daily impact on the lives of residents, relatives and the wider community. Clear career development pathways and a coaching culture throughout the organisation. Investors in People Platinum — we invest meaningfully in our team members. The opportunity to lead a home on an Outstanding journey. A supportive Senior Leadership Team and a strong support office network. Our values are Truth, Love and Compassion. If these resonate with you, we would love to hear from you.

International Senior Tax Manager - Restructuring & Legal Entity Integration Contract - PAYE Location: Can be remote with attendance at Stockley Park for key meetings, however ideally 2 days per week in the office MUST BE UK TAX CITIZEN & RESIDENT Duration: Through to December 2027 Day R

Property Manager (Block Management) Salary: Circa£40,000pa Type: Fully Remote A fantastic opportunity has arisen for an experienced Property Manager to join a well-established business, managing a residential block portfolio of circa 21 developments across London, the South East, and the Midlands. This is a fully remote role offering excellent flexibility, with minimal travel and a well-run portfolio. The Role • Manage a portfolio of residential blocks, delivering a high level of service to clients and leaseholders, • Oversee service charge budgets, expenditure, and financial performance, • Arrange and attend AGMs, EGMs, and resident meetings (mainly remote), • Manage major works projects including Section 20 consultations, • Instruct and oversee contractors for maintenance and repairs, • Carry out site inspections where required, • Ensure health & safety compliance across the portfolio, • Liaise with accounts teams on budgets, reconciliations, and arrears, • Handle insurance claims and general block management duties About You, • Experience in residential block/property management, • Strong understanding of service charges and leasehold legislation, • Ideally ATPI qualified (or working towards)

You will work in partnership with the Care Services Manager to foster a culture where outstanding wellbeing is at the heart of the resident experience, and you will work closely with the Home Manager as a core member of the Senior Leadership Team. As our Client Experience Manager, you set the tone f

TLC Care is seeking a Client Experience Manager to lead the hotel services operation at Karuna Manor in Harrow, UK. You will ensure every resident, relative, and visitor experiences outstanding hospitality and engage families in the home. With prior senior management experience in hospitality or car

Assistant Property Manager – Hertford (office based) – Independent firm – up to £38K We’re working with a well-regarded, independent, traditional managing agent established to manage blocks within Hertfordshire and the closely surrounding N London postcodes. Based in Hertford and with an almost entirely RMC client base, their service focuses on the smaller blocks often overlooked, over charged and for the most part poorly regarded by the larger national management companies. As a result of growth, an additional Assistant Property Manager / Block Manager is required for oversight of a demanding (but well run) portfolio as follows: • Working fully office based (bar site visits), Mon-Fri 9-5 from modern offices situated in Central Hertford., • Assisting with the full range of duties from budget setting to insurance provision and major works, in addition to daily resident liaison, contractor management and AGMs, • 1-2 years assistant level block management experience, with a stable career history, • Details oriented, with a strong customer focus and sense of lessee accountability, • Keen to obtain professional qualification, fully supported in post. Salary for the successful Assistant Property Manager will start at up to £38k (depending on experience and qualification) with reviews and uplifts based on tenure and performance. If you are a Hertford based Assistant Property Manager looking for an office-based role in a traditional independent practice and meet the above criteria please apply now for immediate consideration and further info

Property Manager – Hertford (office based) – Independent firm – up to £45k We’re working with a well-regarded, independent, traditional managing agent established to manage blocks within Hertfordshire and the closely surrounding N London postcodes. Based in Hertford and with an almost entirely RMC client base, their service focuses on the smaller blocks often overlooked, over charged and for the most part poorly regarded by the larger national management companies. As a result of growth, an additional Property Manager / Block Manager is required for oversight of a demanding (but well run) portfolio as follows: • Working fully office based (bar site visits), Mon-Fri 9-5 from modern offices situated in Central Hertford., • Undertaking the full range of duties from budget setting to insurance provision and major works, in addition to daily resident liaison, contractor management and AGMs, • 3 years autonomous block management experience, with a stable career history, • Details oriented, with a strong customer focus and sense of lessee accountability, • TPI qualification preferred, but can be supported in post, • There is NO home working option, so property managers seeking this would not be suitable Salary for the successful Property Manager will start at up to £45k (depending on experience and qualification) with reviews and uplifts based on tenure and performance. If you are a Hertford based Property Manager looking for an office-based role in a traditional independent practice and meet the above criteria please apply now for immediate consideration and further info

Site Manager Decent Homes - Kitchens & Bathrooms Start Mid June £60k - 63k + Full Comprehensive Package South West London I’m working with a leading Tier 1 social housing main contractor on a fantastic opportunity for an experienced Site Manager to join as a Permanent Manager on a 10 Year Contract Stream of Works. The Project The works involve day to day Site Management tasks including renovation of Kitchen & Bathrooms to Social Housing properties, within live occupied residential environments. Experience working in social housing, local authority, or occupied blocks is essential. This is a highly client-facing role, requiring someone comfortable managing: day-to-day site operations. resident liaison / live environment challenges. subcontractor coordination. H&S and programme management. reporting and site documentation. Opening 10 properties a week - overseeing 20 at a time.They are looking for Proven Site Manager experience in occupied residential / social housing Strong live environment / client-facing background Good IT literacy - Tablet/Laptop use - Microsoft Office Savvy (site reporting, emails, progress updates) Comfortable running day-to-day site duties autonomously Available for a Mid- May StartRequired tickets SMSTS CSCS First AidThis is a great opportunity with a strong contractor to become a permanent manager with 10 years worth of work already secured. If this role sounds like a good fit for you or anyone you know, please feel free to contact me below! (url removed) / (phone number removed)

Technical Manager (Property Services / Compliance & Asset Management) Salary: Up to £55,000 Location: South West London We are seeking an experienced Technical Services Manager to lead on a range of complex property services workstreams within a high-performing housing environment. This is a key leadership role with responsibility for ensuring compliance, driving service improvement, and overseeing critical areas including building safety, disrepair, damp & mould, fire risk actions, and contractor performance. You will provide strategic and operational oversight across multiple technical functions, ensuring statutory obligations are met, risks are effectively managed, and services are delivered to a consistently high standard. Working closely with senior leaders, contractors, and internal teams, you will play a central role in shaping performance, governance, and resident outcomes. Key Responsibilities Lead on compliance-related service areas including damp & mould (Awaab's Law), disrepair, fire safety actions, and building safety compliance Oversee contractor performance, procurement activity, mobilisation, and ongoing contract governance Ensure effective management and delivery of FRA actions, M&E requirements, EICRs, and LGSR compliance Manage risk, audit trails, and performance reporting for senior leadership and board-level governance Oversee disrepair case management, including legal liaison, cost control, and statutory compliance Drive data-led performance monitoring, identifying trends, risks, and service improvements Lead on complaints, Ombudsman responses, and external stakeholder engagement where required Manage and develop a multi-disciplinary team, ensuring high performance and accountability Contribute to service transformation, process improvement, and operational efficiency initiatives About You You will be a confident and experienced technical leader with a strong background in housing, property services, or a compliance-driven environment. You will bring: Strong experience in building safety, asset management, or repairs/disrepair services Proven track record in contractor management, procurement, and performance improvement Deep understanding of housing compliance, HHSRS, and statutory obligations Experience managing risk, budgets, and complex operational casework Strong stakeholder management skills, including working with senior leadership and external partners Analytical mindset with the ability to interpret data and drive service improvements Ability to lead teams, manage change, and operate effectively under pressure What We're Looking For A proactive, solutions-focused professional who can balance strategic oversight with hands-on delivery. You will be comfortable operating in a fast-paced environment, managing competing priorities, and driving high standards across technical and compliance functions. This is an excellent opportunity for a motivated leader looking to make a tangible impact on service quality, safety, and resident outcomes

Property Manager – Hertford (office based) – Independent firm – up to £45k We’re working with a well-regarded, independent, traditional managing agent established to manage blocks within Hertfordshire and the closely surrounding N London postcodes. Based in Hertford and with an almost entirely RMC client base, their service focuses on the smaller blocks often overlooked, over charged and for the most part poorly regarded by the larger national management companies. As a result of growth, an additional Property Manager / Block Manager is required for oversight of a demanding (but well run) portfolio as follows: • Working fully office based (bar site visits), Mon-Fri 9-5 from modern offices situated in Central Hertford., • Undertaking the full range of duties from budget setting to insurance provision and major works, in addition to daily resident liaison, contractor management and AGMs, • 3 years autonomous block management experience, with a stable career history, • Details oriented, with a strong customer focus and sense of lessee accountability, • TPI qualification preferred, but can be supported in post, • There is NO home working option, so property managers seeking this would not be suitable Salary for the successful Property Manager will start at up to £45k (depending on experience and qualification) with reviews and uplifts based on tenure and performance. If you are a Hertford based Property Manager looking for an office-based role in a traditional independent practice and meet the above criteria please apply now for immediate consideration and further info

We're delighted to be supporting a well-regarded, values led care provider in their search for an experienced Home Manager for their highly regarded and high performing nursing home in Middlesex. Rated 'Good' by the CQC and boasting excellent customer satisfaction, this home is known for delivering high quality, person centred care with the support of a passionate and well-established team. This is an exciting opportunity to lead a home that's already thriving and continue driving a culture of excellence, with the backing of a forward thinking senior leadership team and a supportive, close knit group that operates a small number of care homes across the country. Requirements: Nurse qualified with NMC Pin Proven leadership experience in a nursing home setting Strong understanding of CQC regulations and compliance The ability to inspire and support a well performing team Salary and benefits: £70,000 pa + bonus Well rated home with strong reputation in the local community Passionate, long standing care and nursing team Excellent leadership support and clear governance A genuine focus on values, quality, and resident experience Duties include: Recruit, lead, and develop a multidisciplinary care team to deliver high standards of person-centred care. Ensure full compliance with CQC standards and other regulatory requirements, maintaining robust internal quality frameworks. Manage the day to day running of the home, including staffing, budgeting, and resources to ensure efficient and safe operations. Oversee the delivery of high quality care, ensuring residents' needs are met with dignity, respect, and compassion. Build strong relationships with residents, families, healthcare professionals, and the wider community to promote the home's reputation and foster a supportive environment. Please contact Emma at Bright Selection for more information. Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately you have not been successful on this occasion, however we may keep your details on our database for future roles & if we do so you will receive an email letting you know this

Assistant Property Manager – Hertford (office based) – Independent firm – up to £35k We’re working with a well-regarded, independent, traditional managing agent established to manage blocks within Hertfordshire and the closely surrounding N London postcodes. Based in Hertford and with an almost entirely RMC client base, their service focuses on the smaller blocks often overlooked, over charged and for the most part poorly regarded by the larger national management companies. As a result of growth, an additional Assistant Property Manager / Block Manager is required for oversight of a demanding (but well run) portfolio as follows: • Working fully office based (bar site visits), Mon-Fri 9-5 from modern offices situated in Central Hertford., • Assisting with the full range of duties from budget setting to insurance provision and major works, in addition to daily resident liaison, contractor management and AGMs, • 1-2 years assistant level block management experience, with a stable career history, • Details oriented, with a strong customer focus and sense of lessee accountability, • Keen to obtain professional qualification, fully supported in post. Salary for the successful Assistant Property Manager will start at up to £35k (depending on experience and qualification) with reviews and uplifts based on tenure and performance. If you are a Hertford based Assistant Property Manager looking for an office-based role in a traditional independent practice and meet the above criteria please apply now for immediate consideration and further info

We are seeking a dedicated and experienced Deputy Manager to join our Residential Children's home team. The successful candidate will support the management team in delivering high-quality care services, ensuring the well-being and safety of residents. The Deputy Manager will oversee daily operations, supervise staff, and ensure compliance with care standards and regulations. Responsibilities • Assist the Management team in coordinating and delivering personalised care plans for residents., • Supervise and support residential staff, ensuring high standards of care and adherence to policies and procedures., • Oversee medication administration in accordance with legal requirements and organisational protocols., • Lead staff training programmes, including updates on medication management, and health & safety practices., • Monitor resident health and wellbeing, responding promptly to any concerns or incidents., • Ensure compliance with all regulatory requirements related to the home., • Support the recruitment, onboarding, and performance management of staff members., • Foster a positive environment that promotes dignity, independence, and quality of life for residents., • Collaborate with healthcare professionals, families, and external agencies to optimise resident care outcomes. Qualifications • Proven experience in a children's residential setting., • Knowledge and experience using ClearCare recording system., • Strong understanding of care plans, medication administration, and regulatory standards., • Demonstrable supervisory or management experience within a healthcare or social care context., • Excellent leadership skills with the ability to motivate and guide multidisciplinary teams., • Relevant qualifications such as NVQ Level 3 in Health & Social Care or equivalent are highly desirable., • Ability to work effectively under pressure whilst maintaining attention to detail in a fast-paced environment. Job Types: Full-time, Permanent Benefits: • Casual dress Work Location: In person

About our business Many of us have experienced life in rented housing and understand the uncertainty that can come with not owning your home. ProperTies Living exists to make renting feel like home. Our mission is to create high-quality homes for rent where people can settle, build meaningful connections, and live comfortably in safe, secure environments. We want our residents to feel a genuine sense of belonging and pride in where they live. We have over 900 homes in development and expect to be managing over 450 homes by the end of the year. We also have a pipeline of 2,000 properties currently being acquired. Our growing portfolio reflects our long-term commitment to the rental market and to creating professionally managed communities where residents feel secure, supported, and proud to live. As a business, we are committed to delivering best-in-class customer service that is both effective and responsive across all our operations -from constructing new homes and letting apartments to managing communities. Our objective is to provide professionally managed rental homes that offer security, reliability, and a welcoming environment where residents can create lasting memories. Joining ProperTies Living means becoming part of a new and ambitious team that embraces collaboration, creativity, and professional growth. Supporting our people and providing clear pathways for career development and progression is key to our success. About this role We are seeking an experienced Block Manager to oversee the operational management of residential buildings, with initial focus on sites in Watford and Barking. You will work closely with the site teams, Residential Services hub, the Health & Safety Manager, and colleagues across the wider property team. Your direct line manager will be the Property Manager Team lead, while the Senior Property Services Manager will oversee overall operations. This role focuses on delivering best-in-class customer service, while being flexible for occasional evenings, on-call duties, and travelling between sites. What you will do As a Block Manager, you will be responsible for the effective day-to-day management of residential buildings, ensuring they are safe, compliant, well-maintained, and deliver an exceptional living experience for residents. You will lead on operational delivery across your schemes, managing on-site teams and external contractors, while maintaining strong relationships with residents and internal stakeholders. Operations and Building Management Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard Carry out regular site inspections, including weekly, monthly and quarterly checks, ensuring high standards of presentation and safety Identify, manage, resolve building defects, liaising with contractors and developers to ensure works are completed to the required standard and within agreed timeframes Manage planned and reactive maintenance, allocating works to contractors and developers to ensure works are completed to the required standard and within agreed timeframes Oversee contractor performance, ensuring compliance with service level agreements Maintain robust Permit-to-Work and contractor control processes Health & Safety Compliance Ensure full compliance with all relevant legislation, including Building Safety Act 2022 and Fire Safety Act 20221 Manage site risk assessment and ensure corrective actions are completed within agreed timescales Work Closely with Health & Safety Manager to maintain compliance requirements records and certification Support the development and maintenance of the Building Safety Case and Golden Thread Lead on incident response, reporting, and escalation where required Carry out regular safety inspections, audits, and monitoring activities Resident & Client management Deliver a high-quality, resident focused service, ensuring a positive customer experience Manage tenancy lifecycle processes including move-ins, move-outs, and unit turnaround (target within 5 days) Handle fees related to apartment damage or dilapidation Deliver a high-quality, resident focused service, ensuring a positive customer experience. While the resident services hub is responsible for handling complaints, it is essential to work collaboratively with their team to ensure swift and effective resolution of issues. Build strong relationships with residents, internal teams, and stakeholders Support community engagement initiatives and resident events Financial & Administrative Management Support budget planning and ongoing financial management of schemes Monitor expenditure and ensure cost control across all services and projects Maintain accurate records, reporting, and documentation in line with company standards Manage asset registers and oversee stock control where applicable General & Portfolio Management Support mobilization of new developments into the portfolio Liaise with contractors and suppliers to ensure services delivery meets agreed standards Attend regular meetings and provide updates to the Senior Property Services Manager Attend and contribute to quarterly defect reviews, ensuring issues are tracked, reported, and resolved Participate in an on-call Rota for major incidents Travel regularly between sites within the regional portfolio People Management Lead, motivate, and develop team members to deliver high performance Support recruitment, onboarding, and training of team members Foster a positive, inclusive, and collaborative team culture You will be required to carry out other duties to assist the team d uring busy periods. You will be required to respond responsibly and promptly to out-of-hours emergencies (only where necessary and possible). About you - your experience, knowledge, and skills. Ideally you will have: Proven experience in block management, or BTR/Flex Living environments Strong understanding of high-rise building compliance and health and safety requirements Experience managing contractors, budgets, and service delivery Knowledge of Building Safety Act 2022 and Fire Safety Act 2021 (essential) Experience managing or supervising teams Strong customer service and stakeholder management skills Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard, utilizing a range of digital platforms and management systems to streamline operations and maintain effective communication. Demonstrate excellent IT skills, including proficiency in Microsoft Word, Excel, and other relevant software Ability to manage multiple sites and priorities effectively Calm and professional approach when handling challenging situations Desirable: IOSH or NEBOSH qualification Membership of a relevant professional body (IRPM, TPI) You will be someone who Is highly customer-focused and committed to delivering excellent service Builds strong relationships with residents, colleagues, and contractors Communicates clearly and confidently at all levels Takes ownership and drives high-standards Works well under pressure and meets deadlines Is flexible, adaptable, and comfortable working across multiple sites What we offer As well as working with a friendly, inclusive, and incredibly supportive team who care about their work and take immense pride in our buildings, we offer: A competitive salary range of £ 40,000 - £45,000 Discretionary bonus 25 days holiday + 8 bank holidays (pro-rated if part-time) Personal Pension Plan (salary sacrifice available) Employee Assistance Program Life Assurance Optical vouchers Cycle and Tech schemes _____________________________________________ Come and join us! Right to Work in the UK: Please note: You must be resident in the UK and eligible to work. At this point in our journey, we are unable to sponsor visas. Equal Opportunities, Diversity & Inclusion: We are committed to building a diverse and inclusive group of talent with a broad range of backgrounds, skills and capabilities and will give full and fair consideration to all applicants. If you have a disability or any other additional need that requires consideration, accommodation or adjustment to the role or recruitment process, please do let us know. TPBN1_UKTJ

ABOUT THE ROLE As Assistant Restaurant Manager, you will support the Restaurant Manager in overseeing the day-to-day operations across our food and beverage outlets: Culfords Restaurant (including two private dining rooms 80 covers), the Speakeasy Bar, the Library and In-Apartment Dining This is a hands-on role that requires leadership by example, a keen eye for detail, and a passion for impeccable service. You will be responsible for supporting a multi-skilled F&B team, ensuring seamless and personalised service delivery, and contributing to the training and development of the team. A proactive and forward-thinking approach is essential. You will be expcted to take initiative in identifying opportunities for service enhancements, ensuring all resident requests and orders are followed up promptly and professionally, and supporting a culture of continuous improvement. You will work closely with the Restaurant Manager and Head Chef to bring to life our unique culinary vision and deliver memorable dining experiences to our Residents and their guests. ABOUT YOU We are looking for someone who is enthusiastic, confident, and genuinely passionate about food, wine, and exceptional service. You should thrive in a luxury hospitality environment, have a strong floor presence, and enjoy leading from the front. The ideal candidate will be proactive, detail-oriented, and demonstrate strong initiative. You will anticipate guest needs, follow up thoroughly, and constantly look for ways to enhance the resident experience. You will ideally have experience in a similar role within a high-end restaurant or hotel and be eager to grow your leadership skills within a collaborative and inspiring team. KEY RESPONSIBIITES Support the Restaurant Manager in daily operations and deputise in their absence Maintain the highest standards of service across all outlets Take initiative to improve the guest experience and resolve service issues swiftly and effectively Train and mentor F&B team members, to consistently deliver the highest level of service Follow up diligently on all resident requests and in-apartment dining orders to ensure accuracy and satisfaction Build meaningful relationships with Residents to understand and anticipate their preferences Ensure compliance with Health & Safety and Hygiene regulations Assist with rota planning and labour management to optimise staffing levels Contribute to stock control, ordering, and supplier liaison Drive resident engagement through personalised, thoughtful service SKILLS Leadership & Service Excellence Experience supervising or leading a restaurant or F&B team Calm, approachable and professional manner Natural ability to engage with residents and team members alike Proactive and forward-thinking with strong follow-up habits Supportive of a strong, team-oriented culture Detail-oriented with high standards of presentation and etiquette Operational Knowledge Solid knowledge of food and beverage operations in a high-end setting Strong wine knowledge; WSET or sommelier training advantageous Familiarity with EPOS and table management systems Understanding of latest trends in luxury hospitality Financial & Administrative Understanding of cost control and basic budgeting principles Ability to manage stock and ordering processes Competent in Microsoft Office and hospitality software systems QUALIFICATIONS & EXPEREINCE Previous experience in a supervisory or assistant manager role in hospitality Background in luxury hotels, private members clubs or fine dining preferred Hospitality or restaurant management qualification desirable Sommelier certification or WSET Level 2+ an advantage THE BENEFITS 33 days Annual Leave Life Insurance Cover Annual Discretionary Bonus Employee Assistance Platform, also offering a range of added benefits Various Salary Sacrifice Schemes (C2W, Tech, Home, Car) Enhanced Maternity, Adoption and Paternity Pay Medicash Long Service Awards Meal on Shift Recommend a Friend Dry Cleaning 2 Paid Volunteer Leave days per year TPBN1_UKCT

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You will work closely with Assistant Housing Officers, the Housing Manager and colleagues across Community Support and Property Services, leading a broad range of housing management activities, including:. Shortlisted candidates will be invited to attend a competency‑based interview with the Direc