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Resident Support Manager (Scheme Manager) Richmond Borough, South West London £37,000 | Monday to Friday Are you passionate about supporting older people to live independently and enjoy a high quality of life? We are looking for a caring, organised and proactive Resident Support Manager to join a highly respected charitable organisation supporting residents aged 65+ across beautiful housing communities in Richmond. The successful Resident Support Manager will play a key role in supporting resident wellbeing, fostering a strong sense of community and helping residents maintain their independence. Internally, this position is known as a Scheme Manager. This opportunity would suit candidates with experience supporting elderly or vulnerable adults within care homes, domiciliary care, community support, supported living, welfare services or similar environments. No housing experience is required. What does the role involve? As a Resident Support Manager, you will be responsible for: • Building positive relationships with residents and their families, • Carrying out regular welfare and wellbeing checks, • Supporting residents to access appropriate services and external support, • Identifying safeguarding concerns and escalating where appropriate, • Encouraging social engagement and helping to reduce isolation, • Assisting residents with practical day-to-day queries, • Maintaining accurate records and resident information, • Working closely with colleagues to ensure residents receive the support they need As a Scheme Manager, you will become a trusted and familiar presence within the community, helping residents to continue living independently whilst feeling safe, supported and connected. About You We would love to hear from candidates who have: • Experience working with elderly or vulnerable adults, • Excellent communication and relationship building skills, • A caring, empathetic and patient approach, • Good organisational and administrative skills, • The ability to work independently and manage their own workload, • An understanding of safeguarding principles A background as a Senior Care Assistant, Care Coordinator, Support Worker, Community Support Worker, Welfare Officer, Care Supervisor or similar would be highly relevant. Additional Requirements • Car owner/driver essential, • Able to travel across sites within the Richmond Borough, • Enhanced DBS check will be required This is a fantastic opportunity for a Resident Support Manager looking to move into a rewarding Monday to Friday role where you can make a genuine difference to the lives of older people every day.

Assistant Manager The CompanyBirchgrove is an innovative build-to-rent operator, exclusively for the over 65s. We bring purpose to our work and make a meaningful difference to the lives of our colleagues and our customers. We put our colleagues and residents at the heart of everything that we do and love to make a difference.The RoleAs the Assistant Manager you will play a pivotal role in supporting the General Manager in all aspects of managing our community. Reporting directly to the General Manager, you will assist in leading the team, ensuring operational excellence, and delivering exceptional service to our residents.This opportunity is perfect for an ambitious candidate seeking advancement to a general management position or aiming to transition from a supervisory role to gain comprehensive managerial experience.The PersonThe ideal applicant should ideally have: • Proven ability or willingness to contribute to effective sales strategies and operations., • Extensive background in Hospitality or Senior Living sectors., • Knowledge of financial management, capable of supporting budget management and financial performance analysis., • Excellent leadership skills with the ability to motivate and manage teams effectively., • Committed to enhancing residents' well-being and fostering a sense of community., • Possesses adaptability and strong decision-making skills to manage competing priorities., • Demonstrates ambition and a results-oriented mindset., • Willingness to work flexible hours, including weekends, to meet development needs., • Values aligned with our philosophy as outlined on our website, • To have experience in conducting resident assessments, including elements covering health and welfare., • To have a firm understanding of safeguarding adults at Risk, • Experience in caring for residents who have health related issues, including dementia, • To have experience managing a team, including the direct supervision of staff, • To have experience creating and implementing risk assessmentsKey ResponsibilitiesKey responsibilities will include:, • Act as the primary deputy for the General Manager, assuming leadership responsibilities in their absence., • To promote the independence of our residents including providing opportunities to use their skills and enhance their quality of life, while maintaining their independence, dignity, and privacy., • Assisting in providing operational leadership for day-to-day operations, covering sales, F&B, housekeeping, maintenance, and resident well-being., • Ensuring compliance with Health & Safety policies and procedures and helping with risk assessments and other relevant reporting duties., • Assisting in managing rotas., • Supporting financial management, including rent control, cost control and overall budget management., • Oversee the housekeeping team to maintain high cleanliness standards throughout the development. Manage inventory of consumables and coordinate replenishment orders as necessary., • Oversee the front of house team to maintain high customer service standards throughout the development., • Take charge of planning and executing various events for residents, ensuring they remain relevant, help foster community and inclusion, and align with resident’s preferences., • Support in supervising building and apartment maintenance to ensure timely resolution of reactive requests and adherence to scheduled preventative maintenance., • Collaborating with the sales effort through planning sessions, outreach initiatives, tours, home visits and other sales-related tasks., • Provide constructive feedback and contribute to refining internal operational processes to enhance service delivery and customer satisfaction., • Additional responsibilities as assigned by the General Manager to support the overall success and smooth operation of Birchgrove's neighbourhood.Why Work for us, • Opportunity for growth: We are committed to fostering professional development and providing opportunities for growth investing in our employee’s career progression., • We foster a collaborative and innovative culture where ideas are valued, and creativity is encouraged. We believe in working together as team to solve challenges and drive innovation all whilst having real autonomy of role., • Birchgrove is dedicated to making a positive impact on our residents and the community. As part of our team, you will have the opportunity to work on projects that have a real and meaningful impact., • Competitive compensation and benefits including health care cash back and electric car scheme, • We believe in the power of diversity and inclusion. We are committed to an inclusive workplace where individuals from all backgrounds and experiences are welcome and valued., • Birchgrove is known as the leading company in its field within the UK. Joining our team means being part of a reputable and respected organisation.We are passionate about what we do and are looking for individuals who share our values and vision. If you are seeking a fulfilling career and a positive work environment, we encourage you to apply and become a part of our dynamic team.REF-229 042

*Currently, we are only able to consider applications from individuals who already have the legal right to work in the UK. Benefits As well as working alongside a dedicated team, working at Wellburn also brings extra benefits including: • Excellent rates of pay, • Paid NVQ qualification, • Ongoing wellbeing and mental health initiatives, • £500 refer a friend scheme*, • Shooting Star award – to recognise staff that go above and beyond, • Staff Lottery, • Birthday wishes – prize draw each month to have your birthday off., • Cycle to work scheme, • Home and Tech scheme *subject to terms A little bit about us Here at Wellburn, our lovely family run business operates a little differently to a lot of other businesses. We don't hire robots. We hire people. Everyone is different, and we love that. Our recruitment policy is as much to do with personality as it is about qualifications. We need you to fit in and be part of the team. Part of the family. About the role An exciting opportunity has arisen for a Deputy Home Manager. Reporting to the Registered Home Manager, the Deputy Manager will be responsible for assisting the Home Manager to deliver high quality care of our residents. Our Deputy Managers monitor the performance of staff, ensuring additional training and support is provided where necessary and ensure that good relationships are built and maintained with residents, families and members of the team. In the Home Manager's absence, they take responsibility for leading the team and running the home. Whether you're helping a member of the team to develop their performance, administering prescribed medicines or preparing reports and care plans, you'll always have resident wellbeing in mind above anything else. We are looking for someone with previous experience of deputising/leading a team within a Care Home. They will have excellent communication and interpersonal skills and have positive energy and the ability to get along with people. Sounding good? We want to hear from you! Key Responsibilities • Take responsibility for the running of the home in the absence of the registered manager., • Assist the registered manager produce and maintain systems and procedures for auditing and assuring quality care provided by the home., • To maintain account ledgers, cash books and documentation as required in law., • To receive, log and monitor all monies received from residents, relatives and staff., • Support the registered manager in his or her duties to ensure the home complies with all health and safety requirements, including the fire safety regulations and procedures, • To assist the Manager in the selection and recruitment of staff and to assist in the preparation of duty rotas as needed., • Promote a culture of equality and diversity among residents, staff and visitors, • Participate in staff training and development to ensure that Job Description requirements can be adequately fulfilled., • To ensure the involved commitment, motivation and flexibility of staff through proper organisation, leadership, job deployment and appropriate skill mix., • To conduct staff meetings and to ensure that the minutes of such meetings are communicated to all staff., • To assist in staff supervision and appraisal sessions at the specified intervals, • To ensure that each resident is assessed for need and has a formally developed Care Plan, ensuring the involvement of the resident and his/her family or relatives, as required. To ensure that appropriate individual care is given to each resident, in accordance with the Care Plans., • To ensure that care plans are monitored and reviewed at regular intervals., • To supervise all aspects of catering in the Home to ensure that required standards of Food Hygiene are achieved. To assist in the planning of menus, in particular ensuring that any special dietary requirements are met., • To ensure that all duties undertaken by reporting staff are performed to required standards, and that all such staff contribute to providing a happy, efficient and homely atmosphere within the Home., • To be responsible for the receipt, handling, storage, issue, administration and disposal of all drugs and medicines in line with documented procedures, and to maintain the necessary records., • To participate in the development of social activities for residents., • To assist the Manager in resolving and handling any complaints received from residents, relatives or staff as appropriate., • To keep abreast of all new legislation and regulations relating to Health & Safety, C.O.S.H.H., Fire Prevention and Local Authority mandates, and to ensure effective communication of the same to staff. To amend policies and procedures and/ or to produce new documents as needed., • Help to maintain the standards set for the appearance and upkeep of the premises, indoors and outdoors., • Manage, as required, any planned maintenance programmes, • To ensure that all matters relating to residents i.e. finances, health, personal matters etc. are kept strictly confidential at all times., • To ensure that all matters relating to employees i.e. Company Finance, Company paperwork, Personal Matters etc. are kept strictly confidential at all times. To discover us With 14 homes covering all four corners of the North East, you're never far away from one of our homes. To find out more about and to apply for a job in your area visit www.wellburncare.co.uk/careers JBRP1_UKTJ

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