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Role Overview: An Estates Manager (EM) is required to lead and deliver a best-in-class estate management service across all Hill developments. Reporting to the Head of Estates or senior leadership, the EM will be accountable for the setup, oversight, and ongoing management of residential estates, ensuring that all developments are maintained to the highest standard in line with legal, regulatory, and company requirements. The Estates Manager will develop and implement estate management strategies, oversee managing agent performance, and act as the key point of contact across internal departments and external stakeholders. This role will involve significant cross-functional collaboration with Legal, Development, Technical, Sales & Marketing, and Customer Service teams. Role Scope: Responsibilities include (but are not limited to): • Lead the setup of new developments, including the incorporation of Management Companies and appointment of managing agents., • Own and oversee the full tender process for managing agent appointments across all Hill developments., • Coordinate and ensure the accuracy and completeness of documentation for handover to managing agents., • Manage the estate setup process to ensure readiness for sale in alignment with operational and commercial milestones., • Lead the handover of completed developments to managing agents, ensuring a seamless transition., • Take responsibility for the day-to-day management of Hill-owned properties and communal areas., • Monitor and review the performance of managing agents, using data and reports to drive continuous improvement., • Respond to and resolve complex resident and leaseholder enquiries and complaints in a timely and professional manner., • Liaise with the Accounts Department to ensure rent collection and oversee credit control processes., • Conduct regular site inspections to ensure standards of cleanliness, safety, and maintenance are upheld., • Attend pre-handover inspections and ensure defects and snags are documented and resolved prior to occupation., • Provide estate management guidance to internal departments throughout development and post-completion phases. Key Internal/External Relationships: • Act as the lead point of contact for residents and leaseholders on all estate management-related matters., • Collaborate with Legal, Development, Technical, Production, Sales, and Customer Service teams to ensure estate management considerations are integrated throughout project lifecycles., • Manage and liaise with third-party managing agents and service providers. Key Results Areas: • Health & Safety, • Ensure compliance with all relevant Health & Safety legislation, including:, • Health and Safety at Work Act 1974, • Management of Health and Safety at Work Regulations 1999, • Construction (Design & Management) Regulations 2015, • Regulatory Reform (Fire Safety) Order 2005, • Champion a culture of safety across all Hill-managed estates., • Quality, • Ensure all Hill Residential procedures are followed consistently., • Oversee performance of managing agents in line with agreed KPIs., • Ensure all estates are managed in line with the RICS Service Charge Residential Code., • Ensure appropriate service and maintenance contracts are in place and managed efficiently., • Delivery, • Lead and manage all estate and service charge-related enquiries and disputes., • Manage leasehold and freehold queries (e.g. LPE1 and FME1 packs)., • Contribute to and review handover documentation, Sales Brochures, and Sales Important Notes., • Liaise with letting agents for tenancy agreements, deposit management, and issue resolution., • Coordinate with Customer Service teams for repair and maintenance issues within Hill-let properties., • Financial, • Lead the review and approval of service charge budgets across Hill developments., • Oversee calculation and processing of void service charge payments., • Work with Accounts to monitor rent arrears and manage credit control measures., • People, • Promote estate management best practices across Hill’s internal teams., • Support and mentor junior staff or Assistant Estate Managers where appropriate. Success Measures: • Timely setup of sites for management and sales launch., • Efficient transfer of managed land to Management Companies and resignation of Hill directors., • Consistent delivery of monthly Estate Management reports with actionable insights., • High levels of resident and leaseholder satisfaction., • Demonstrated compliance with health, safety, legal, and regulatory standards. Skills, Experience & Attributes: • Minimum 3–5 years' experience in residential estate/block management, ideally with freeholder or developer-side exposure., • IRPM membership (Associate or above); MIRPM or working towards preferred., • Proven experience setting up new developments and preparing service charge budgets., • Strong understanding of the Landlord & Tenant Act, RICS Code of Practice, and residential property management legislation., • Comprehensive understanding of Health & Safety obligations, including Building Regulations 2021 and Regulation 38., • Strong commercial and financial acumen related to property management., • Excellent written and verbal communication skills., • Skilled in negotiation, problem-solving, and conflict resolution., • Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)., • Self-motivated, organized, and able to manage multiple projects under pressure., • Strong relationship management skills, both internal and external.

ABOUT THE ROLE A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible. As a Bank Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager. You can also expect to support the clinical team in a specific area, such as medication, assessments, care plans or care reviews. Like everyone here, as a Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. ABOUT YOU You should have an NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Bank Senior Care Assistant. We'll also need to see that you have specific knowledge of clinical care for the elderly. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioner, Regional Carer or nursing roles. REWARDS PACKAGE As well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. xwzovoh As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your motivational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be. #2003

The Assistant Manager is responsible for coordinating and delivering the leasing and reservations activities and assisting the Community Manager in the day to day management of this portfolio to achieve budgeted revenue, occupancy priorities, resident retention and leasing goals and objectives. Key Role Responsibilities Acts as a role model at all times by demonstrating the core values. Responsible for viewing activities ensuring that the Property meets the required Company standards, follow up calls are carried out and feedback is received following all viewings. Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documentation, and completing move-in/move-out and notice to vacate procedures in accordance with established policies and procedures. Uses the Companys property systems to generate sales and leasing reports, monitor unit availability data, log and monitor maintenance requests and record incidents and accidents, ensuring records and documents are accurate and up to date. Actively seeks interaction with residents to proactively seek to improve service delivery. Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues. Oversees on-site enquiries, ensuring an appropriate inventory of ready apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities. Ensures advertising and promotional activities are effectively implemented. Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities. Stays informed about current market and competitor conditions that may impact the communitys occupancy and results. Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. Monitors lease/tenancy agreement terms expirations to control vacancy exposure. Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams. Works with the maintenance team to ensure the physical aspects of the community meet the Companys standards for overall appearance and co-ordinates and inspects show flats for market alignment and touring prospective residents. Works with the Community Manager to engage and motivate the team to achieve leasing and occupancy targets. Assists the Community Manager in developing the capability of Team Members in order to meet key performance goals and future succession requirements, coordinating with Learning & Development to ensure training is provided and addresses performance if required. Assists the Community Manager with ensuring on-site teams understanding of applicable statutory UK tenancy legislation, Health and Safety compliance and Companys policies and procedures. Promotes investor satisfaction and retention through timely reporting about the performance of the properties, and responds quickly and with urgency to client/owner concerns, questions, issues, and requests. Reviews and analyses financial and other operational reports to identify and resolve issues impacting leasing performance, and accesses the Companys internal resources as needed to support solutions. Identify and implement opportunities for generating revenue streams and maximise efficiency of utilities. Acts up covering the Community Manager responsibilities in his or her absence, ensuring work is organised and executed in line with Greystar expectations. Participates where required in an on call roster to provide out of hours emergency support for the Community. Ensures the operation of the Community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. About You Good level of general education. Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. Proficiency in using property operations software. Training will however, be provided. Experience of successfully driving leasing/sales performance and managing operations including P&L responsibility and budget monitoring within the property sector or similar environment. Detailed knowledge of Landlord/Tenant Legislation A strong team player but capable of working autonomously and taking ownership. Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. Fluent English verbal and written communication skills. Excellent organisation skills with the ability to multi task and prioritise. Numerical skills necessary to complete the above activities. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. Desirable Demonstrable ability to coach and mentor team members. Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/ environment. A knowledge and understanding of UK Health and Safety policies What We Offer We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more. About Greystar Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystars pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain. One of Greystars core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at . TPBN1_UKTJ