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Maintaining accurate records, resident feedback, and property information. Previous experience working as a Resident Liaison Officer within social housing or planned works. Experience dealing with vulnerable residents and challenging situations.

The successful candidate will play a vital role in ensuring residents are informed and supported during the refurbishment process.

Are you an experienced housing support manager with a passion for delivering high-quality resident support services? We are looking for a proactive and people-focused Housing Support Team Manager to lead a frontline team delivering tenancy sustainment, resident support, and community-focused housing services across North London. This is a fantastic opportunity to join a forward-thinking organisation committed to improving resident outcomes and creating sustainable communities. You will play a key role in leading service delivery, supporting vulnerable residents, and driving performance across a busy housing management environment. Key Duties & Responsibilities • Lead and motivate a team delivering housing support and tenancy sustainment services. • Oversee complex resident cases including safeguarding, vulnerability, and ASB. • Support residents to maintain successful and sustainable tenancies. • Work collaboratively with statutory and partner agencies to deliver effective interventions. • Monitor service performance, KPIs, and compliance standards. • Manage escalated complaints and tenancy-related issues. • Ensure excellent customer service and resident engagement across the service. • Drive continuous service improvement and promote best practice within the team. This role would suit an experienced Support Team Leader, Neighbourhood Manager, or Tenancy Manager looking to take the next step within a dynamic and rewarding housing environment

Housing Support Officer Permanent £35,000 North London Hamilton Woods are currently recruiting for a Housing Support Officer to support tenants maintain their tenancies, on a permanent basis. Duties and Responsibilities of the Housing Support Officer: Deliver a comprehensive housing management service across a designated patch, supporting residents with tenancy-related matters, complaints and sustainment advice. Support residents with the completion of welfare and benefit-related documentation. Work closely with operational teams and support services regarding tenancy start dates, terminations and transfers. Prepare tenancy documentation and resident welcome information. Provide relevant arrears and account information to income teams to support debt resolution processes. Offer guidance and support to operational teams on rent accounts, welfare benefits and tenancy management matters. Review support needs and risk assessments to ensure housing management responsibilities are delivered effectively.Essential Requirements of the Housing Support Officer: Enhanced DBS Full UK Driving LicenceTo be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful

Contracts Manager - Social Housing - Repairs and Maintenance Up to 61k plus package - Permanent Based in Finsbury Park Our client is an innovative, and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Contract Manager to join their team based in Finsbury Park. The key function of this role is to manage the team of Supervisors and trades delivering the repairs and voids service, ensuring a high quality and commercially focused service is delivered. Key Responsibilities Additional duties include: To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength. Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/ quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers. Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN). To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength. Ensure compliance of the day to day or void teams in respect of governance and adherence to the relevant statutory and regulatory provisions, including health & safety.Please apply online or call Mia on (phone number removed)

Experienced Residential Block Administrator Location: Southgate, North London Job Type: Full Time – Office Based Part-time applicants will also be considered Salary: £26,000 – £34,000 depending on experience About the Role We are seeking an organised and proactive Residential Block Administrator to join our growing property management team based in Southgate. The role would suit someone with previous administration experience within residential block management, or wider property administration, who is looking to further develop their career within the residential leasehold sector. The successful candidate will support the Property Management team with the day-to-day administration of a portfolio of residential developments and will be expected to deal professionally with leaseholders, directors, contractors and solicitors. Key Responsibilities • Providing administrative support to Property Managers across a residential portfolio, • Handling incoming telephone calls, emails and correspondence, • Liaising with leaseholders, directors, contractors and solicitors, • Raising maintenance works orders and monitoring progress, • Obtaining contractor quotations and arranging repairs, • Assisting with Section 20 consultation administration, • Assisting in the preparation and issuing general service charge and management correspondence, • Assisting with AGM and Directors’ meeting administration, • Preparing meeting packs and issuing notices where required, • Maintaining property records, compliance documentation and internal systems, • Monitoring shared inboxes and ensuring enquiries are dealt with promptly, • Assisting with insurance claims administration, • Supporting with conveyancing enquiries and LPE1 administration, • General office and administrative duties as required Candidate Requirements The ideal candidate should possess: • Previous administration experience within residential block management or property, • Excellent written and verbal communication skills, • Strong organisational and time management abilities, • A professional and confident telephone manner, • Good attention to detail, • The ability to prioritise workload and work efficiently within a busy office environment, • Good IT skills including Microsoft Outlook, Word and Excel Desirable • Experience dealing with leaseholders and Resident Management Companies (RMCs), • An understanding of residential leasehold property management, • Experience assisting with AGM administration and meeting minutes, • Experience using block management software What We Offer • Friendly and supportive working environment, • Career progression opportunities within residential property management, • Ongoing training and development, • Convenient Southgate office location To apply, please send your CV together with a brief covering email outlining your experience and suitability for the role

Position: Lead Activities Coordinator Location: Muswell Hill, North London Pay rate: Starting at £16.80 per hour, progressing £17.10 per hour after probation Hours: Full time Careermakers are recruiting for an experienced Lead Activities Coordinator to join a well-established, medium bedded Residential Home. As a Lead Activities Coordinator you will play a pivotal role in enhancing the quality of life for residents by developing and delivering an engaging, inclusive, and meaningful activities programme. You will be joining a well-managed home that is part of a leading care provider, offering excellent support and clear opportunities for career progression. Benefits as a Lead Activities Coordinator: • Competitive pay increase with longevity, • Generous paid annual leave, • Ongoing support & developmental opportunities, • Supportive senior management, • Onsite free parking, • Recognition & reward schemes Responsibilities as a Lead Activities Coordinator: • Plan and deliver a varied, person-centred activities programme, • Lead and support the activities team to ensure high-quality delivery, • Encourage resident engagement to promote wellbeing and independence Requirements as a Lead Activities Coordinator: • Qualification in social care, recreational therapy, or Occupational Therapy, • Previous activities coordinator experience (essential), • Additional certification in arts, music, or community engagement, • Knowledge of NAPA training Are you an experienced Lead Activities Coordinator looking for a new opportunity in a supportive environment? APPLY NOW to find out more or contact Umay at Careermakers today! Please note: This position does not offer sponsorship

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported. As an Operations Manager, you will lead the day-to-day delivery of responsive repairs and voids services within social housing, ensuring operational performance, resident satisfaction and contractual KPIs are consistently achieved. You will play a key leadership role across the contract, driving quality, compliance and service excellence while supporting the performance and development of operational teams. What You’ll Deliver • Lead the delivery of responsive repairs and voids services, ensuring works are completed safely, efficiently and to agreed standards., • Build strong relationships with clients, residents and stakeholders to deliver high levels of customer satisfaction., • Monitor operational performance, including WIP, aged jobs, follow-ons and appointment management., • Ensure contractual KPIs, compliance standards and service delivery expectations are consistently achieved., • Manage labour, subcontractors, scheduling and materials to support operational and commercial performance., • Lead and motivate Supervisors, Administrators, Resident Liaison Officers and operatives to deliver high-quality services., • Support recruitment, training, retention and development across operational teams., • Promote a strong health and safety culture, ensuring compliance with all relevant legislation and procedures., • Manage complaints, disrepair cases and escalations to ensure timely and effective resolution., • Attend client and resident meetings, providing operational updates and maintaining positive working relationships., • Maintain accurate reporting and support continuous improvement initiatives across the contract. About You • Strong operational management and leadership skills with the ability to motivate, coach and develop teams at all levels., • Experience within responsive repairs, voids, housing maintenance or property services environments., • Strong understanding of contract management principles, KPIs and service delivery within a repairs and maintenance setting., • Knowledge of NHF SOR codes and commercial awareness within a contract environment., • Strong understanding of Health & Safety legislation, compliance requirements and safe working practices., • Ability to manage a high-volume workload and adapt to changing operational priorities., • Excellent communication, organisational and stakeholder management skills., • Confident decision-maker with strong problem-solving and analytical abilities., • IT literate with experience using job management systems and Microsoft Office applications., • Full UK Driving Licence., • DBS check required where applicable. What We Offer • Up to £55,000 depending upon experience + Car Allowance, • 25 days’ annual leave plus bank holidays., • 24/7 GP Referral Service, • Long-service awards at key milestones., • Perkbox – discounts on coffee, cinema, travel and wellbeing., • 1 paid volunteer day each year., • Ongoing training, support and career progression – Axis promotes from within. Why Axis CLC? Joining Axis CLC means being part of a national organisation delivering essential services across housing, education, healthcare, defence and commercial property. You’ll join a business that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal opportunity employer. If you require any adjustments during the hiring process, please let us know

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported. We are recruiting for a Repairs Scheduling Manager to lead and manage a centralised Scheduling function operating across multiple contracts. What We Offer Salary up to £38,000 per annum depending on experience, plus performance-related bonus Pension scheme and life assurance 24/7 GP referral and wellbeing support service 1 paid volunteer day £2,000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC 25 days’ holiday + bank holidays Perkbox benefits worth up to £350 per year, including discounts, perks and wellbeing support This role is responsible for ensuring operational resources are planned, deployed and utilised effectively to deliver a consistent, high-quality service to residents and clients. The role sits within a newly centralised scheduling model and will play a key part in embedding consistent processes, standards and performance across contracts. The Repairs Scheduling Manager will provide leadership and operational oversight to maximise productivity, meet KPIs and support contract teams in responding effectively to service demand. Responsibilities As a Repairs Scheduling Manager, your responsibilities will include: Lead and manage a centralised Scheduling Team supporting multiple contracts. Plan and allocate operational resources (operatives and subcontractors) to maximise productivity and first-time fix. Work closely with Contract Managers, Operations Managers and Supervisors to align scheduling priorities with operational requirements. Act as an escalation point for complex scheduling issues, service failures and resident complaints. Monitor performance against KPIs, resource utilisation and service levels. Drive continuous improvement in scheduling processes, systems and ways of working. Implement escalation and contingency processes during peak demand or operational disruption. Support the embedding of the centralised scheduling model across contracts. Coach and develop schedulers to maintain consistent standards and performance. About You To succeed as a Repairs Scheduling Manager, you will demonstrate: Experience managing a scheduling, planning or resource coordination function. Experience within social housing repairs, maintenance, facilities management or field service environments. Understanding of reactive repairs and maintenance operations. Experience using scheduling, workforce planning or job management systems (e.g. FLS or similar platforms). Experience managing or supervising scheduling teams. Strong IT skills, including Microsoft Office / Office 365

Site Manager – Social Housing (Occupied External Refurbishment) East London | CIS Available | Long-Term Work We’re working with a leading main contractor who specialises in social housing refurbishment, and they’re looking to appoint an experienced Site Manager to deliver a key externals project in East London. This is a fantastic opportunity to join a business with a strong pipeline of secured work, excellent culture, and outstanding staff retention. The Project You’ll be managing an occupied social housing scheme on the L&Q framework, delivering: • Window replacements, • Roofing works All within a live environment, requiring a strong focus on resident liaison and programme delivery. What We’re Looking For • Proven experience managing social housing refurbishment projects, • Strong track record working in occupied environments, • Ability to manage programmes, subcontractors, and site safety effectively, • Excellent communication skills, particularly when dealing with residents and stakeholders What’s On Offer • Excellent CIS rates, • Minimum 12 months’ work with a secured pipeline beyond, • Opportunity to go permanent for the right individual, • Join a contractor known for its supportive culture and long-term career prospects If you’re a Site Manager who thrives in occupied environments and wants to be part of a well-structured, forward-thinking contractor, we’d love to hear from you

We're looking for a kind, compassionate and resilient Registered Service Manage to join our Mental Health Service located in Hackney. £45,000.00 per annum, working 40 hours per week. Want to feel in control of your career? You'll feel at home here. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. The Registered Manager will hold direct responsibility for the effective leadership, management, and delivery of a CQC regulated mental health residential care home in Hackney. The postholder will ensure the service delivers safe, high-quality, recovery-focused support and care to residents with mental health needs, in line with CQC regulations, contractual requirements, and organisational standards. What you'll do: This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead. Service Specific Responsibilities Hold responsibility for the day-to-day management and leadership of the registered mental health care home. Ensure the service remains fully compliant with CQC regulations and demonstrates the characteristics of being safe, effective, caring, responsive, and well-led. Maintain and develop positive working relationships with CQC inspectors, commissioners, local authorities, healthcare professionals, and other stakeholders.General Responsibilities Experience supporting services through CQC inspections or improvement plans. Plan, organise, and prioritise service operations to ensure effective and efficient delivery of care and support. Lead on quality improvement initiatives and ensure action plans are completed and sustained. Produce and submit regular management reports to senior management and performance teams. Ensure accurate and timely recording of KPI data, incidents, safeguarding, and operational performance information.About you: Enjoys social interaction and encouraging resident involvement. Warm, approachable, and professional in manner. Works effectively as part of a team and promotes collaborative working. Calm, resilient, and able to make sound decisions under pressure.What you'll bring: Essential: Must have previously held CQC registration as a Registered Manager within a regulated adult social care or mental health service.Desirable: Other relevant professional memberships and/or specialist qualifications. Experience working in CQC registered settings Experience leading, supervising, and developing staff teams. Ability to manage service performance, quality assurance, and continuous improvement.About us: Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported. We’re looking for an experienced Repairs Supervisor to lead a team of trade operatives with a focus on Damp and Mould cases. You’ll be responsible for day-to-day supervision, performance management, and service quality, ensuring works are completed safely, efficiently, and to Axis’s high standards. The Repairs Supervisor role is a hands-on leadership role, ideal for someone with strong trade knowledge, excellent organisational skills, and the ability to motivate and guide a mobile workforce delivering first-time fixes and great resident experiences. Responsibilities • Lead and supervise a team of operatives and subcontractors delivering responsive damp and mould repairs, • Monitor damp and mould cases through to completion, maintaining clear records, updates, and audit trails in line with compliance requirements., • Ensure all damp and mould works are raised, prioritised, and completed within agreed SLAs, with a strong focus on resident safety and wellbeing., • Ensure all works comply with relevant legislation, guidance, and best practice, including the Social Housing (Regulation) requirements and Awaab’s Law principles., • Manage productivity, performance, and quality through regular monitoring and site visits., • Review completed works, coding accuracy, and justification for variations., • Liaise with planners, administrators, and client teams to maintain smooth workflow and accurate reporting., • Deliver toolbox talks, risk assessments, and site inspections, promoting a culture of safety and continuous improvement., • Support with resource planning and coordination of out-of-hours service where required., • Build strong working relationships with residents, clients and colleagues, maintaining professionalism at all times., • Mentor apprentices and develop team capability in line with Axis standards. About You • Proven experience as a Repairs Supervisor or Senior Operative in social housing or property maintenance with a bias / specialism with damp and mould, • Excellent technical knowledge across multiple trades., • Understanding of Health & Safety, RAMS, and compliance processes., • Experience managing teams and monitoring performance metrics., • Strong communication and organisational skills., • IT proficiency (Microsoft Office, mobile work management systems)., • CSCS card and supervisory safety training (SSSTS / SMSTS and/or IOSH Managing Safely preferred)., • Full UK driving licence What We Offer • Salary up to £45,000 depending upon experience, • Company van and fuel card for work purposes, • £50 Per Call Out / On Rota, • 25 days’ annual leave + bank holidays, • Up to £2,000 colleague referral fee, • An opportunity for OOH work, • Long-service awards at key milestones, • Perkbox – discounts on coffee, cinema, travel and wellbeing, • 1 paid volunteer day each year, • Ongoing training, support and progression, Axis promotes from within Our Commitment Many faces, One Axis. We’re proud to be an equal opportunity employer. We value diversity and inclusion across all teams and welcome applications from all backgrounds. Adjustments will be made where needed. Apply Now If you’re a motivated property services professional who takes pride in leading great teams, delivering quality work, and making a real difference for residents, we’d love to hear from you

Mobile Heating & Multi-Skilled Engineer Location: East London (Focused on a prestigious Energy Park asset) Position: Full-Time, Permanent Salary: Competitive + Standby + Company Van & Fuel Card The client My client is a leading Energy & Utilities Infrastructure developer and the UK’s largest provider of District heating solutions. The Role We are seeking a skilled Mobile Heating Engineer to maintain complex heating infrastructure. You will manage planned preventative maintenance (PPM) and reactive repairs. This mobile role focuses heavily on a flagship Energy Park development in East London. You will ensure maximum uptime for critical district heating and decentralized energy systems. Key Duties • System Maintenance: Service commercial boiler plants, pumps, valves, and heat interface units (HIUs)., • Fault Diagnosis: Troubleshoot complex mechanical and electrical faults on district heating networks., • Reactive Repairs: Respond swiftly to system breakdowns to minimize resident and commercial downtime., • Compliance Logging: Complete digital work orders, safety checklists, and compliance certificates daily., • Remedial Works: Execute pipework modifications, component replacements, and system flushing., • Emergency Standby: Participate in a rotating out-of-hours call-out roster. Skills & Experience Required, • Dual-Trade Expertise: Proven experience bridging both commercial plumbing and electrical disciplines., • Heating Network Experience: Prior experience working on district heating schemes or energy centres., • Electrical Competency: Ability to safely isolate, test, and wire heating controls, motorized valves, and pumps., • Plumbing Proficiency: Strong competency in pipe fitting, soldering, and crimping commercial heating pipework., • Problem Solving: Advanced diagnostic skills for complex, multi-zone hydronic systems., • Tech Savvy: Ability to use mobile asset management apps for tracking jobs. Qualifications • NVQ level 3 in Electrical maintenance or installation (essential), • NVQ Level 2 in Plumbing and Heating (desirable)

Resident Liaison Officer (FRA) Location: Enfield Salary: Up to £32,000 + Package Job Type: Permanent is a specialist recruitment agency within the repairs and maintenance sector. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to support FRA (Fire Risk Assessment) works across the Enfield area. This is an excellent opportunity for a customer-focused individual with experience working within social housing, planned works, or FRA projects. Key Responsibilities Acting as the main point of contact for residents throughout FRA works Booking appointments and coordinating access to occupied properties Keeping tenants informed before, during, and after works are completed Handling resident queries, concerns, and complaints professionally Carrying out pre and post-work property visits where required Working closely with site teams, operatives, and contractors to ensure smooth delivery of works Building positive relationships with tenants and maintaining high levels of customer satisfaction Maintaining accurate records, reports, and updates on internal systems Ensuring all communication is clear, timely, and professional Skills & Experience Previous experience as a Resident Liaison Officer within social housing or planned works FRA/fire safety project experience is desirable Excellent communication and customer service skills Strong organisational and administrative abilities Confident managing resident expectations in occupied properties Good IT skills including Microsoft Office and internal systems Ability to work independently and as part of a team Full UK driving licence preferred If you are interested in this position, please apply or contact Taylor Johnston at for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ

Resident Liaison Officer (RLO) - Planned Maintenance Office - Canning Town | Projects - E10 and E17 Full-Time | Permanent Up to £36,000 + £4,800 Car Allowance + Fully Expensed Fuel Card We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a well-established and highly respected property services company. This is a fantastic opportunity to be part of a long-term contract delivering essential Social Housing Decarbonisation Fund (SHDF) works on behalf of L&Q contract. The Role As a Resident Liaison Officer, you will be the key point of contact between residents and the site team, ensuring that all communication is clear, consistent, and supportive throughout the lifecycle of planned works. You will play a vital role in maintaining resident satisfaction while works are carried out in occupied homes. Key Responsibilities • Act as the main liaison between residents, clients, and site teams, • Provide clear communication regarding upcoming works, timelines, and any disruptions, • Arrange and attend resident consultations, meetings, and property visits, • Handle resident queries, concerns, and complaints professionally and efficiently, • Support vulnerable residents and ensure their needs are considered throughout the project, • Maintain accurate records of all resident interactions, • Work closely with site managers and project teams to ensure smooth delivery About the Project You will be working on the L&Q contract (roof and door replacement), delivering energy efficiency improvements as part of the SHDF programme, helping to improve homes and reduce carbon emissions across the housing stock. Requirements • Previous experience as a Resident Liaison Officer or in a similar customer-facing role within social housing or construction, • Strong communication and interpersonal skills, • Ability to manage difficult situations with empathy and professionalism, • Full UK driving licence (essential) and car, • Organised, proactive, and able to work independently What’s on Offer • Competitive salary up to £36,000, • £4,800 car allowance, • Fully expensed fuel card, • Opportunity to work with a leading property services contractor, • Long-term, stable contract with career progression opportunities

Van Drivers - Waltham Abbey - Permanent - Immediate Start - Apply Today! Centric Talent are currently looking for Multi-drop Delivery Drivers to work for our client who are based in Waltham Abbey. Our client is one of the UK's leading suppliers of bathroom, kitchen and plumbing products, supplying products to retailers up and down the UK. Employee Benefits: Immediate Starts: Begin earning immediately Pay: £33,800pa 50 hours per week guaranteed Employee Discounts: Enjoy staff discount Professional Development: On-the-job training Career Growth: Excellent opportunities – Permanent Position Hours: Full-time hours (Monday to Friday working days. Start times between 05:00 and 07:00) PERMANENT contract Roles & Responsibilities: Multi-drop deliveries to Retailers and Merchants. Making between 10 & 30 deliveries a day – deliveries are pre-scheduled Confirming proof of delivery with photographs & relevant paperwork Manual Handling required Loading & unloading Loading you own vehicle On/Off-loading vehicles before and after your shift Maintaining your vehicle Cleaning & refuelling when required Completing accident reports Undertaking pre & post vehicle checksWorking Hours: Our client is looking for Delivery Drivers to work Monday to Friday – no weekend work required, so apply today to discuss your hours. As a professional Driver, you will be up to date with the WTD regulations. About you: You will have a full UK Driving Licence and at least 6 months experience driving commercially. Our client may accept up to 6 points on your licence, but we cannot accept DD, TT, DR, CD, IN endorsements. You will have an excellent knowledge of the local area and also the motorway networks, as driving in and around London can be difficult. Your role is Customer focussed, so you must be able to communicate with different types of people. This role is suitable for someone with previous experience that includes Courier, Multi-drop Delivery Driver, Home Delivery, Driver, Driving, Delivery Driver, etc You will be a UK resident and will be able to travel to and from the site for your shift. We are unable to assist with VISA applications and cannot assist with relocation. Interested? If you are looking for a new opportunity, why not click to apply today?

Damp & Mould Repairs Supervisor Location: Enfield Salary: PAYE £23.88 / SE £29.97 Working Hours: 8:00am – 4:00pm Job Overview We are seeking an experienced and motivated Damp & Mould Repairs Supervisor to oversee the effective delivery of damp and mould remediation works across our social housing portfolio. The successful candidate will be responsible for supervising operatives and subcontractors, ensuring works are completed safely, efficiently, and to a high standard while delivering excellent customer service to residents. This role requires strong technical knowledge of damp and mould issues, excellent organisational skills, and the ability to manage multiple projects and priorities within occupied residential properties. Key Responsibilities • Supervise and coordinate damp and mould inspection, diagnosis, and remediation works across multiple properties and sites • Manage a team of operatives and specialist subcontractors to ensure works are completed safely, efficiently, and within agreed timescales • Carry out pre-inspections and post-inspections to ensure quality of works, compliance, and value for money • Identify root causes of damp and mould, including condensation, rising damp, leaks, ventilation issues, and structural defects • Ensure appropriate remedial actions are implemented in line with company standards and regulations • Monitor contractor and operative performance against KPIs, service level agreements, and turnaround times • Ensure all works comply with health & safety legislation, company policies, and regulatory requirements • Work closely with planners, surveyors, housing officers, and residents to ensure effective communication and scheduling of works • Maintain accurate records, reports, job notes, and photographic evidence of completed works • Handle resident enquiries and complaints professionally, ensuring high levels of customer satisfaction and tenant care • Conduct toolbox talks, site audits, and safety checks where required • Support continuous improvement and identify opportunities to improve service delivery and operational performance Requirements • Proven experience supervising damp and mould works within social housing or a similar environment (essential) • Strong technical knowledge of damp, mould, condensation, and associated building defects • Experience managing multi-trade operatives and subcontractors • Good understanding of health & safety legislation and compliance requirements • Excellent communication, customer service, and stakeholder management skills • Strong organisational and problem-solving abilities • Ability to work under pressure and manage a busy and varied workload • Full UK Driving Licence (essential) Desirable Skills & Qualifications • Knowledge of housing regulations, tenant care standards, and social housing environments • SSSTS, SMSTS, or equivalent supervisory qualification • Experience within planned maintenance or responsive repairs environments What We Offer • Competitive salary package • Company vehicle • Opportunities for training and career development • Supportive working environment • Pension and holiday entitlement • Opportunity to work within a growing and reputable organisation

TSA Surveying is working with a prominent Building Consultancy to deliver Damp and Mould Surveys across Newham. Key Responsibilities: Investigate reports of damp, mould, condensation, and leaks. Carry out property inspections and assess housing conditions. Identify the root causes of damp and mould issues. Raise repair orders and monitor contractor performance. Ensure repairs are completed within target timescales. Maintain accurate records, reports, and inspection notes. Support compliance with Awaab’s Law and housing regulations. Prioritise vulnerable tenants and high-risk cases. Liaise with residents, contractors, surveyors, and housing teams. Provide tenants with advice on reducing condensation and mould. Respond professionally to complaints and resident enquiries. Monitor health and safety risks within occupied properties.Details Ongoing work for 3–6 months Outside IR35 Tablet provided Paid per survey Must have your own damp and mould equipment Part-time or full-time availability considered Must be available to work evenings and weekends Interviews taking place Friday 29th May and Wednesday 3rd JuneInterested? Apply with an up-to-date CV and I’ll be in touch...

The Role: As the Senior Property Surveyor, you will lead the investigation and resolution of non‑routine repairs, including damp and mould, structural issues and specialist works. You will manage and support a team of surveyors, ensuring accurate diagnosis, strong performance and consistent service delivery across the team. Working closely with internal stakeholders, you will play a central role in ensuring homes are safe, compliant and well‑maintained, while contributing to continuous service improvement and a positive resident experience. Key Responsibilities: • Act as the technical lead within the team, supporting surveyors in diagnosing and resolving complex building defects., • Manage a small team alongside your own caseload, covering repairs, damp & mould, insurance works and specialist issues., • Lead on diagnosing building faults using knowledge of building pathology, HHSRS and damp and mould., • Ensure Category 1 & 2 hazards are accurately identified and managed appropriately., • Provide technical guidance, post‑inspection support and quality assurance across all works., • Ensure systems, records and compliance requirements are maintained and up to date., • Support delivery of ad‑hoc planned works and contribute to service improvements., • Review home improvement requests to protect housing stock and ensure compliance., • Work collaboratively across teams to enhance service delivery and resident satisfaction. What We’re Looking For: • Proven experience managing a team and handling complex repairs and maintenance issues., • Strong technical knowledge of housing construction, diagnostics and building pathology., • In‑depth understanding of damp and mould and the application of HHSRS., • Experience working with NHF Schedule of Rates., • Excellent communication skills with the ability to explain technical issues clearly to residents., • Strong problem‑solving approach with a focus on delivering right‑first‑time outcomes., • Ability to work collaboratively with both technical and non‑technical stakeholders., • Proactive mindset with a commitment to quality, compliance and continuous improvement. Working Arrangements: • Hybrid working with a blend of office, site and home working., • Regular presence in the office and on site required

Resident Liaison Officer – Planned Maintenance Hackney / Tower Hamlets / Islington Long-Term Framework Opportunity Full UK Driving Licence & Access to Vehicle Required We are currently recruiting for an experienced Resident Liaison Officer to join a well-established, medium-sized London main contractor delivering a long-term planned maintenance framework for a prominent Housing Association across East and North London. This is an excellent opportunity to join a respected contractor with a strong pipeline of secured works and a reputation for delivering high-quality social housing refurbishment projects. The Role You will act as the key point of contact between residents, site teams, and the client throughout planned maintenance works, ensuring excellent customer service and smooth project delivery. Projects will focus primarily on: • Kitchen replacements, • Bathroom upgrades, • Internal planned maintenance works Responsibilities • Liaising with tenants before, during, and after works, • Managing resident expectations and resolving queries/complaints, • Booking appointments and coordinating access, • Supporting site teams to ensure works progress efficiently, • Carrying out resident visits and maintaining accurate records, • Ensuring a positive customer experience throughout the programme Requirements • Previous experience as a Resident Liaison Officer within social housing/planned maintenance, • Experience working on kitchen & bathroom upgrade programmes preferred, • Strong communication and customer service skills, • Organised and proactive approach, • Full UK driving licence, • Access to your own vehicle What’s On Offer • Long-term, secured workstream for the next 10 years, • Opportunity to work with a reputable London contractor, • Supportive and professional team environment, • Immediate start available

Care Home Lead Cook / Chef – North London Full-Time | £16- £18 per hour Nocturnal Recruitment Solutions are recruiting on behalf of well-established care services in North London for an experienced Lead Cook / Chef. This is an excellent opportunity for a skilled cook with care sector experience who understands the importance of nutrition, presentation and resident satisfaction within a residential setting. The Role Meals are often the highlight of the day for residents, and we are looking for someone who takes pride in delivering high-quality, freshly prepared meals that are both nutritious and well-presented. You will lead the kitchen, maintain high hygiene standards, and ensure a positive dining experience for approximately 20+ residents. Key Responsibilities Prepare and cook nutritious meals for 20+ residents Create culturally appropriate, balanced menus within budget Prepare fresh desserts and baked goods daily Maintain high standards of food hygiene and kitchen cleanliness Comply with Food Safety, COSHH, Infection Control and Manual Handling procedures Monitor stock levels and place orders within budget Ensure kitchen equipment is maintained and report faults Work closely with the Care Manager to plan menus Engage with residents to gain feedback on meals Essential Requirements Minimum Level 2 (Level 3 desirable) Food Hygiene Certificate At least 6 months’ UK experience as a Cook in a Care Home or similar setting Experience catering for 20+ service users Good verbal and written communication skills DBS on the Update Service (or willingness to obtain one) Ability to provide 5 years of references Mandatory training must be in date or completed prior to start (support provided if required). Nocturnal Recruitment Solutions specialise in all areas of Social Care Recruitment including Kitchen Assistants, Kitchen Staff, Lead Cooks, Cooks, Cook Assistants, Chefs, Care home Cooks, Social Workers, Care Assistants, Social Worker Assistants, Community Support Workers, Outreach Workers, Support Workers, Care Workers, HCA’s, Family Support Workers, Team Leaders, Care Home Managers & Day Centre Officers

Repairs Manager - Social Housing - Repairs and Maintenance Up to 50k plus package - Permanent Based in East London Our client is an innovative and award-winning Social Housing Repairs & Maintenance Contractor who are looking for a Repairs Manager to join their team based in East London. The key function of this role is to manage the team of Supervisors and trades delivering the repairs and voids service, ensuring a high quality and commercially focused service is delivered. Key Responsibilities Additional duties include: To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength. Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers. Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN). To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength. Ensure compliance of the day-to-day or void teams in respect of governance and adherence to the relevant statutory and regulatory provisions, including health & safety. Please apply online or call Mia on (phone number removed)

Join a well-established and growing Housing Association as a Property Management Team Leader, leading a dedicated team delivering outstanding service to tenants and landlords across a large residential portfolio. This is a permanent, full-time leadership role based in Ilford, offering the opportunity to make a real impact in social housing by ensuring high-quality property services, responsive maintenance delivery, and excellent tenant experience across 300–400+ homes. We’re looking for an experienced property professional who thrives in a fast-paced environment, has strong social housing expertise, and is confident managing teams, contractors, and complex tenant-landlord matters at scale. Key Responsibilities As Property Management Team Leader, you will: Lead, coach, and develop a high-performing property and resident services team Oversee maintenance and repairs across a large housing portfolio, ensuring timely and cost-effective resolution of works Allocate and monitor contractor performance, ensuring service standards and compliance are consistently met Act as the key escalation point for tenant and landlord disputes, providing fair, practical, and professional resolutions Carry out or oversee property inspections, ensuring properties are safe, compliant, and well maintained Ensure full compliance with social housing legislation, tenancy regulations, and housing standards Build and maintain strong relationships with tenants, landlords, contractors, and local authority partners Monitor service delivery performance, identify improvements, and drive continuous service enhancementWhat we’re looking for To succeed in this role, you will bring: Proven experience in property management and social housing (essential) At least 3–5 years’ experience managing a property or resident services team Experience overseeing a large portfolio (400+ properties or equivalent high-volume workload) Strong understanding of landlord and tenant law, housing regulations, and compliance frameworks Experience managing maintenance programmes, repairs, and contractor coordination at scale Excellent communication, negotiation, and conflict resolution skills Strong organisational ability and confidence working in a fast-paced, high-responsibility environmentWhat’s on offer: Permanent, stable Property Management team leader role based in Ilford Salary: £35,000 – £40,000 (depending on experience) Monday–Friday working pattern with operational flexibility Supportive and collaborative team culture Clear opportunities for progression within social housing and property services Professional development and long-term career growthLocation & Travel: Based in Ilford, with regular site visits across a wide residential portfolio Access to a vehicle is desirable to support inspections and contractor coordinationIf this property Management Team Leader position sounds like your next step, apply now or email (url removed)

Gas Supervisor - Social Housing Location: North London Salary: £45,000 - £55,000 Contract: Temp-to-Perm Hours: Monday to Friday, 8:00am - 5:00pm We are currently recruiting for an experienced Gas Supervisor to join a leading contractor within the Social Housing sector covering North London. Reporting to the Gas Manager, you will be responsible for supervising a team of Gas Engineers and Apprentices, ensuring all servicing, maintenance, and installation works are completed safely, efficiently, and to a high standard. Key Responsibilities Supervise Gas Engineers and Apprentices across domestic gas works Support the Gas Manager with technical and operational duties Carry out quality inspections and audits on engineers and subcontractors Ensure compliance with Gas Safe regulations and health & safety standards Attend client and health & safety meetings where required Assist with resident and client queries and complaints Carry out servicing, repairs, commissioning, and maintenance work when necessary Requirements Full Domestic ACS qualifications including MET1 CDMMA1 qualification Previous experience within Social Housing Experience supervising or mentoring engineers Strong understanding of gas compliance and health & safety Good IT skills including Microsoft Excel and Word Desirable Gas auditing experience SMSTS qualification LPG, Oil, or Commercial Gas qualificationsThis is an excellent temp-to-perm opportunity offering long-term progression with a well-established

Resident Liaison Officer East London (Hackney / Haringey) £31,500 + £5,000 Car Allowance Long-Term 15-Year Framework We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a growing social housing contractor delivering planned kitchen and bathroom refurbishment works across scattered properties throughout Hackney and Haringey. This is an excellent opportunity to secure long-term work on a well-established 15-year framework agreement within the social housing sector. The successful candidate will be responsible for maintaining positive relationships with residents while supporting the smooth delivery of planned maintenance works on behalf of a major housing provider. Key Responsibilities Acting as the main point of contact for residents throughout refurbishment works Conducting resident consultations and pre-start visits prior to works commencing Coordinating appointments and arranging property access for operatives and contractors Keeping residents updated on schedules, progress, and any changes to planned works Managing complaints, queries, and resident concerns in a professional and empathetic manner Supporting vulnerable tenants and escalating safeguarding concerns where appropriate Liaising closely with site managers, subcontractors, housing officers, and project teams Maintaining accurate records, resident communication logs, and KPI updates Ensuring high levels of customer satisfaction are maintained throughout the programme Requirements Previous experience working as a Resident Liaison Officer within social housing or planned maintenance Experience working on kitchen and bathroom schemes preferred Strong communication and customer service skills Ability to handle difficult situations and resolve complaints effectively Good IT skills including Microsoft Office Organised, proactive, and able to manage a busy workload independently Full UK driving licence preferred Package Salary: £31,500 £5,000 Car Allowance Long-term secured work on a 15-year framework Opportunity to work on established social housing refurbishment projects Supportive working environment with progression opportunities

Resident Liaison Officer Enfield £31,500 + £5,000 Car Allowance We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a well-established social housing contractor delivering a large-scale PODS bathroom installation programme across council properties in Enfield. This is an excellent opportunity to join a secure, long-term project. The successful candidate will play a key role in ensuring residents are fully supported throughout the refurbishment process while maintaining strong communication between tenants, site teams, and local authority representatives. Key Responsibilities Acting as the main point of contact for residents throughout bathroom installation works Carrying out resident visits and pre-start meetings before works commence Managing resident expectations and providing regular updates throughout the project Handling complaints, queries, and access arrangements in a professional and timely manner Supporting vulnerable tenants and escalating safeguarding concerns where required Coordinating appointments to minimise delays and maximise programme efficiency Liaising closely with site managers, operatives, subcontractors, and council representatives Maintaining accurate records, resident feedback, and property information Supporting the delivery team to ensure customer satisfaction targets and KPIs are achieved Requirements Previous experience working as a Resident Liaison Officer within social housing or planned works Strong communication and customer service skills Experience dealing with vulnerable residents and challenging situations Ability to work independently and manage a busy workload Good IT skills including Microsoft Office Full UK driving licence preferred Package Salary: £31,500 £5,000 Car Allowance Opportunity to work on a major council refurbishment programme Supportive team environment with career progression opportunities

Our Vacancy Neighbourhood Manager - Make a difference where it matters most Are you a people‑focused professional who takes pride in getting things done and improving neighbourhoods? Do you lead with kindness, act with integrity, and follow through on your promises to residents? We’re looking for a Neighbourhood Manager to be the face of our organisation in the community—someone who builds trust, strengthens partnerships, and delivers services that are simple, safe and smart. About the role As a Neighbourhood Manager, you will take ownership of a defined patch, acting as a single point of contact for residents and ensuring services are consistently high‑quality, responsive and resident‑focused. You’ll play a key role in managing relationships with managing agents across mixed‑tenure schemes, ensuring services are delivered to agreed standards and that residents receive a seamless experience. Your responsibilities will include: Acting as the main point of contact for residents in a mixed‑tenure neighbourhood Managing tenancies and leasehold matters, including enforcement where required Overseeing and performance managing managing agents, holding them accountable for service delivery, compliance, and customer satisfaction Building strong, constructive relationships with agents to drive service improvements and resolve issues quickly Carrying out estate and property inspections, identifying issues and ensuring timely resolution Creating and delivering costed Neighbourhood Plans to improve satisfaction, safety and performance Responding to complaints, ASB and safeguarding concerns with empathy and professionalism Working collaboratively with internal teams and external partners to create safe, inclusive and thriving communities Championing resident engagement and ensuring services are accessible and value for money What we’re looking for Someone who truly lives our values: Be kind. Do the right thing. Love new ideas. Celebrate diversity. Keep our promises. Pull together. Experience in a customer‑facing housing role, ideally within social housing Experience working with or managing managing agents or contractors in a housing context Strong knowledge of tenancy and leasehold management, including enforcement and safeguarding Ability to manage a varied caseload and prioritise effectively A resilient, solutions‑focused mindset with excellent communication skills A commitment to continuous learning (Level 3 Housing qualification support provided if needed) Location requirement This role is based at Dagenham Green (Newham patch). Due to the size of the area, you’ll need a full UK driving licence and access to a car. Why join us? You’ll be part of a supportive, values‑led organisation where residents are at the heart of everything we do. We work collaboratively, continuously improve, and empower our colleagues to succeed. We offer: Flexible and hybrid working 30 days annual leave plus bank holidays Up to 10% pension contribution (matched 1:1) Two paid volunteering days per year Flexible benefits including healthcare and dental Recruitment process We’re committed to a fair and inclusive process. Closing date: 29 May 2026 Interviews: 5 June, in person at Hugh Cubitt Centre, Islington DBS: Basic check required Participation in the out‑of‑hours on‑call rota (North East region) is required * We do not offer visa sponsorship to work in the UK. If you’re a proactive, values‑led housing professional who thrives on building relationships and delivering results for residents, we’d love to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for the Neighbourhood Manager role and answer the application question as part of your submission. If you need to ask us anything else at all, feel free to drop an email

Welfare and Housing Assistant required to support an established Charity. Working part time 17.5 hours a week, across 2-3 days alternating each week, shift hours are between 8am - 8pm and will include weekends and bank holidays. Hourly rate is £15.00 - £15.67 per hour. The Welfare and Housing Assistant is required to provide an accurate and timely administrative service in all aspects of the day-to-day operation of the Welfare and Housing department. The purpose of the role is to ensure that residents who need additional care, support or supervision maintain their rooms, live safely, and can access services that help them to live independently. Duties: Ensure Residents understand and comply with Conditions of Residence Assist service users to understand their rights and responsibilities with regards to welfare benefits Provide practical help for residents with regards to accessing personal grants on their behalf To carry out room clearance as directed by the Welfare and Housing Manager Monitor the storage of residents' items in the baggage room and dispose of items Carry out Risk and Needs Assessments as directed and monitor residents to manage their ongoing needs Assist the Welfare and Housing Manager with investigating and dealing with any resident issues, complaints, or events In conjunction with the Welfare Team fully investigate any resident issues, complaints or events Follow the organisations debt management policy and procedures and act with regards to non-payment / arrears Monitor and check service charge payments and housing benefit on a weekly basisBenefits: £15.00 - £15.67 per hour £13,650 - £14,259.70 per annum Pension Team eventsExperience and attributes required: Knowledge or welfare and housing Previous administration experience Strong computer literacy to include Microsoft Excel and Word Excellent communication skills Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasksPlease bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website

Resident Liaison Officer (SHDF) | Enfield | £17.00 PAYE or £22.57 Umbrella Social Housing – Energy Efficiency & Decarbonisation | Temp-to-Perm Are you a customer-focused Resident Liaison Officer looking to secure a long-term career in the fast-growing green energy sector We are urgently seeking a dedicated RLO to join an flagship Social Housing Decarbonisation Fund (SHDF) scheme based out of Enfield. This is a fantastic Temp-to-Perm opportunity with a leading property services contractor, offering immediate work, competitive pay options, and excellent long-term career stability. THE OFFER Pay Rate: £17.00 per hour (Direct PAYE) OR £22.57 per hour (Umbrella PAYE) Contract: Temp-to-Perm (Transitioning to a permanent contract following a successful 12-13 week probationary period) Location: Enfield (Field-based covering local social housing stock) Working Hours: Monday – Friday, 08:00 am – 17:00 pm Requirements: Must hold a full UK Driving Licence and have access to your own vehicle. THE ROLE (SHDF Project Focus) Decarbonisation and retrofit projects are highly rewarding but logistically complex. You will be the vital link between residents, the client, and specialist contractors, guiding residents through major energy-efficiency upgrades designed to lower their energy bills and warm their homes. Works will include coordinating the installation of External Wall Insulation (EWI), Loft Insulation top-ups, smart home tech, and upgraded ventilation systems. Key Responsibilities: Pre-Start Engagement: Conduct home visits and condition surveys to introduce the green energy upgrades, explain the process, and identify any vulnerable resident needs. Access Coordination: Work closely with the project scheduler and site manager to secure high access rates for specialist energy contractors, minimising project delays. Customer Excellence: Deliver fantastic customer service by handling resident queries on the doorstep, managing expectations, and resolving complaints swiftly and professionally. Data Tracking: Maintain accurate resident communication logs, tracker files, and satisfaction surveys utilising Microsoft Excel. CANDIDATE REQUIREMENTS Experience: Proven track record as an RLO or TLO (Tenant Liaison Officer) within Social Housing. Experience specifically on SHDF, Retrofit, or EWI schemes is highly desirable. Communication: Exceptional communication and interpersonal skills, with the ability to explain technical green energy installations in simple terms to residents. IT Literacy: Well-versed in using Microsoft Excel for data entry and daily project tracking. Mobility: A full UK Driving Licence and a reliable vehicle are mandatory for travelling across the Enfield patch. Attributes: Professional, enthusiastic, resilient, and passionate about delivering high-quality community service. If you are an experienced RLO in North London looking to build a stable career in the decarbonisation sector, apply today with your updated CV for an immediate interview

Housing Operations Manager (12 Month FTC) Location: North London Salary: £50,000 per annum Contract Type: Fixed Term Contract (12 Months) Working Pattern: Full Time (37.5 hours each week, Monday to Friday) Are you ready to make a meaningful impact in the housing sector? Our client, a leading public sector organisation dedicated to providing high-quality affordable housing, is seeking a dynamic Housing Operations Manager to join their vibrant Tenancy Management team! This is a fantastic opportunity to lead exciting projects and drive service improvement within a supportive and friendly environment. Role Overview: In this pivotal 12-month fixed-term role, you will report directly into our client's CEO and provide focused leadership during a transformative period. Your primary responsibilities will include ensuring continuity in housing operations, enhancing KPI performance, and spearheading key projects related to tenant involvement, leasehold processes, and digital transformation. Key Responsibilities: Deliver a comprehensive, customer-focused housing management service. Lead projects that amplify tenant involvement, ensuring their voices shape service improvements. Continuously identify opportunities to enhance housing management services. Track and achieve KPIs, striving for median/upper quartile performance. Manage budgets effectively and demonstrate value for money. Collaborate across teams to provide exemplary customer-focused services. Champion digital transformation initiatives to enhance efficiency and resident experience.To thrive in this role, you will need: Significant experience in a similar housing management position. A solid understanding of social housing regulation and housing law. Strong leadership skills, capable of motivating teams and driving performance. A commitment to tenant involvement and enhancing customer experiences. Excellent analytical skills and a knack for data-driven decision-making. Proficiency in housing management systems and IT tools.What our client offers: Generous Leave: 25 days holiday plus bank holidays (pro rata). Health Benefits: Access to a healthcare cashback scheme. Employee Support: Assistance programs including free counselling and legal advice. Work-Life Balance: Flexibility with hours and working days after probation. Pension Scheme: A generous pension plan to secure your future.Why join? At our client's organization, you will be part of a diverse and fun team committed to making a difference in the community. With a strong focus on collaborative working and continuous improvement, your contributions will be valued, and you'll have the opportunity to grow professionally. Ready to Make a Difference? If you are passionate about housing management and eager to lead impactful projects, we would love to hear from you

Experienced and professional Repairs Supervisor specialising in Carpentry required to work with a leading and highly reputable London based Local Authority. My client required and experienced Repairs Supervisor who specialises in Carpentry to join their award-winning maintenance division on an on going temporary contract. Are you looking to work with a prestigious and well-known employer? Please see below details. Location: North London Pay: £30 per hour - to be agreed (Paid weekly via umbrella) Hours: 37 Hours Start Date: ASAP Duration: 3 months (rolling contract and possibility to become perm) Repairs Supervisor (Carpentry) The Supervisor's role is to lead the team of high performing repairs operatives to deliver high standards of work quality and efficient use of materials. Supervisors are responsible for the line management and performance management of front-line operatives. Holding regular 1-1s and toolbox talks. To deputise for the repairs manager and assist in the operational management of the works under their control. To provide support and technical guidance for a team of Multi trade operatives to maximise the productivity and resident satisfaction for the resident. To undertake a range of complex diagnostics and co-ordinating multi-trade repair projects for repairs affecting multiple properties such as major leaks, demonstrating proficient level skills and experience across a range of trades; Carpentry, Plumbing, Decorating, Plastering and Tiling (wall and floor), in addition to a qualified home trade. Using this wide range of skillsets to resolve arising issues during repair and maintenance work, referring only complex or extensive work to the relevant trade specialist. Undertake inspection activities as directed by a Repairs Management and when required by management to assist in emergency call outs (for example as a result of bad weather, vandalism, fire etc.) Work should be undertaken using innovative and output focused solutions, assessing risk and benefits to establish solutions. To promote and deliver a customer centred service that is responsive to internal and external customer needs, and places resident and key stakeholder's involvement at the heart of the service.Requirements Must have a full UK driving License Must have reactive repairs experience within social housing environment Must have past experience managing a team Must have past experience in carpentry INDPS

The Complaints Officer plays a key role in supporting continuous service improvement by effectively managing and resolving reports of dissatisfaction and formal complaints within Axis Repairs and Maintenance. The role is customer-focused, acting as a single point of contact for residents and clients, ensuring concerns are listened to, investigated thoroughly and responded to in a timely, professional and fair manner. The Complaints Officer is responsible for investigating and responding to service and administrative complaints in line with Axis policies and procedures, client-specific complaints policies and the Housing Ombudsman’s Complaint Handling Code. The role ensures that feedback and learning from complaints are captured and used to drive service improvements, enhance resident satisfaction and support positive working relationships with clients. What We Offer Up to £30,000 depending on experience, plus performance-related bonus (Hybrid working) Annual holiday; 25 + Bank holidays, Up to £2,000 colleague referral fee 24/7 GP referral and wellbeing support service, Perkbox – discounts on coffee, cinema, travel and wellbeing, 1 paid volunteer day each year Ongoing training, support and progression, Axis promotes from within Responsibilities Complaint Handling Proactively respond to expressions of dissatisfaction at the earliest opportunity, seeking to resolve issues informally where possible and prevent escalation into formal complaints. Investigate, register and manage all Stage 1 and Stage 2 complaints in line with company procedures, client requirements and the Housing Ombudsman’s Complaint Handling Code. Ensure all MP and Councillor enquiries and complaints are fully investigated, responded to professionally and resolved efficiently within agreed target timescales, keeping residents and clients informed of outcomes. Accurately record all complaints, enquiries and outcomes on the Company’s Central Complaints Log, as well as on any client-specific systems, trackers or reporting tools required for each contract. Liaise closely with operational, supervisory and subcontractor teams to arrange inspections, follow-on appointments or remedial works, ensuring actions are completed promptly and to the resident’s satisfaction. Maintain clear and consistent communication with residents throughout the complaints process, providing regular updates and managing expectations in a professional and empathetic manner. Identify trends, recurring issues and service failures from complaint data, escalating concerns where necessary and contributing to service improvement initiatives. Arrange compensation, reimbursements or goodwill gestures where appropriate, in accordance with company policy and subject to approval by the relevant Head of Department or client. Act as a key point of contact for clients, providing updates, performance information and supporting evidence as required. Prepare complaint responses, reports and performance data for internal review, client meetings and audits as necessary. Service Improvement Use the information and learning from complaints reporting and analysis to share opportunities for service improvement with Complaints Team Leader, Customer Experience Manager and Head of Customer Service. Identify training needs across the department to enhance service delivery. Report on trends relating to employee conduct and escalate any concerns to Customer Experience Manager. Ensure root causes and record ‘Learning Actions’ from complaints in the Central Complaints Log for all upheld or partially upheld complaints to allow for trend analysis. Attend any training relevant to the role to support continuous development and enhanced service delivery. Miscellaneous To contribute ideas and suggestions that may enable the company to provide a better service. Provide any other reports requested by Complaints Team Leader or Customer Experience Manager Fully comply with the Organisations Health and Safety and Lone Working policies. Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance. Undertake any other ad hoc duties necessary for the smooth running of the Repairs and Maintenance Division. About You Knowledge of complaint handling processes and procedures is essential. Knowledge of the Housing Ombudsman guidelines is desirable. Proven understanding of Customer Care with reference to vulnerable people is essential. Experience of working within a Customer Services or Complaints environment is essential. Excellent Customer service skills with a can-do approach to problem solving is essential. Strong interpersonal skills: must enjoy working with people on a personal level, building trust, maintaining confidentiality, be approachable, tactful, and diplomatic is essential

Project Surveyor – Hertfordshire | London Projects | Social Housing Planned Refurbishment | Hybrid Working Salary + Car Allowance + Bonus + Excellent Benefits Are you an experienced Quantity Surveyor looking to join a market-leading contractor with a strong pipeline of secured work, genuine career progression, and an exceptional reputation within the industry? Our client, a leading main contractor based in Hertfordshire, is seeking a Project Surveyor to join their growing commercial team. Operating across London projects, this business is cash rich, has excellent staff retention, a full order book, and continues to secure major planned refurbishment frameworks across the social housing sector. Recognised as a market leader within their field, our client delivers a range of planned refurbishment programmes including internal and external works, alongside major SHDF decarbonisation and fire remediation projects. Offering hybrid working and a genuine focus on work-life balance, this business combines the security and structure of an established contractor with a modern and flexible approach to working. The successful candidate will initially be allocated to a £15m p/a L&Q framework, reporting directly into an experienced Commercial Manager. The programme consists of SHDF works and planned external refurbishment projects across occupied social housing environments, providing exposure to major decarbonisation and improvement programmes within a live resident setting. The successful individual will play a key role in the commercial delivery of these schemes and will ideally have previous experience working on similar planned refurbishment projects, with a strong understanding of the challenges associated with delivering works in occupied environments. Working alongside an experienced commercial team, this position offers long-term stability and the opportunity to be part of an ambitious and growing business with genuine opportunities for progression. Key requirements: • Previous experience working as a Quantity Surveyor within a main contractor environment • Experience delivering social housing planned refurbishment projects • Exposure to occupied refurbishment programmes would be highly advantageous • Experience on external refurbishment and/or SHDF projects would be beneficial • Strong commercial awareness and understanding of project lifecycle management • Ability to manage subcontractor procurement, valuations, cost reporting and final accounts • Excellent communication and relationship-building skills In return our client offers: • Generous salary package • Car allowance • Annual bonus • Hybrid working • Three months paid maternity leave • Excellent benefits package • Long-term stability with a strong secured workload • Genuine career progression opportunities • Supportive and collaborative culture with excellent staff retention This is an excellent opportunity for an ambitious Quantity Surveyor seeking to join a growing contractor where you can play a key role in delivering high-profile social housing projects while benefiting from flexibility, stability and long-term career development

Senior Resident Liaison Officer (RLO) – Planned Maintenance Office: Canning Town | Projects: E10 & E17 Full-Time | Permanent Up to £42,000 + Car Allowance + Fully Expensed Fuel Card We are currently recruiting for an experienced Senior Resident Liaison Officer (RLO) to join a well-established and highly respected property services contractor. This is an excellent opportunity to work on a long-term contract delivering essential planned maintenance and decarbonisation works within occupied social housing properties on behalf of the L&Q contract. This role is ideal for a confident and proactive RLO who has experience managing resident relationships across planned maintenance programmes and can provide outstanding customer service throughout the delivery of works. The Role As a Senior Resident Liaison Officer, you will act as the key link between residents, site teams, and the client, ensuring residents are fully informed, supported, and updated throughout the lifecycle of works. You will play a vital role in maintaining high levels of resident satisfaction while ensuring projects run smoothly and efficiently. Key Responsibilities • Act as the main point of contact between residents, clients, and operational teams, • Provide clear and consistent communication regarding planned works, schedules, and any disruptions, • Arrange and attend resident meetings, consultations, and property visits, • Manage resident queries, concerns, and complaints professionally and efficiently, • Support vulnerable residents and ensure individual needs are considered throughout the project, • Maintain accurate records of all resident interactions and correspondence, • Work closely with Site Managers and Project Teams to support programme delivery, • Promote a positive customer experience and maintain strong community relationships About the Project You will be working on the L&Q contract, delivering planned maintenance works including roof and door replacements programme. These works are focused on improving energy efficiency and enhancing homes across the housing stock. Requirements • Previous experience as a Resident Liaison Officer within social housing, planned maintenance, or construction, • Strong communication and interpersonal skills, • Experience dealing with residents in occupied properties, • Ability to handle challenging situations with empathy and professionalism, • Well-organised, proactive, and capable of working independently, • Full UK driving licence and access to a vehicle (essential) What’s on Offer • Competitive salary up to £42,000, • £5,000 car allowance, • Fully expensed fuel card, • Long-term, stable contract, • Opportunity to work with a leading property services contractor, • Career progression and development opportunities within a growing business

Role purpose To provide accurate scheduling, administration and resident/client communication support for general repairs and maintenance works. The Repairs Planner ensures jobs are logged correctly, appointments are booked efficiently, operatives are deployed to the right address on time, and routine updates and close-out documentation are processed in line with client requirements. Key working relationships • Repairs Co-ordinator (daily instructions, priorities, escalations). • DLO operatives and supervisors (diaries, access, attendance, updates). • Subcontractors (booking confirmations and access only; performance managed by the Repairs Co-ordinator). • Client portals (job logging, status updates, evidence uploads). • Commercial/Admin team (POs raised as instructed; paperwork for invoicing packs). Core responsibilities (what you are accountable for) • Receive job instructions via portals/email and log them accurately on internal and client systems (e.g. EWORKS, MS Portal) with correct address, access notes and scope. • Maintain live job statuses: update progress notes, appointment dates and completion information to provide a clear audit trail. • Plan and book visits for inspections/surveys and repairs in line with priorities set by the Repairs Co-ordinator and contractual SLAs. (Service Level Agreement). • Coordinate resident access: confirm appointments, manage no-access situations, rebook promptly and record clear reasons for missed appointments. • Produce and issue daily/weekly operative diaries and ensure operatives have correct job details, contact information and access arrangements. • Request and submit operative competency documents to the client (CSCS, qualifications, asbestos awareness, DBS where required, etc.) prior to attendance and maintain an up-to date expiry tracker. • Collate and upload evidence packs required by the contract: photos (before/during/after), completion notes, certificates and client-specific forms. • Administer snag close-out: issue snag lists received from supervisors/clients, track actions, chase updates and confirm completion on the client system.• Log all complaints/service issues in the complaints register, acknowledge receipt where required and pass to the Repairs Co-ordinator for investigation and resolution. • Provide routine client updates: acknowledge emails, confirm appointments and issue standard progress/completion communications within agreed timeframes. • Prepare weekly performance snapshots for the Repairs Co-ordinator (open jobs, overdue, no-access, complaints logged, evidence outstanding) and highlight risks early. • Keep retrofit documentation up to date (e.g. SWIP warranties, IBGs and any other client required documentation). • Support ad-hoc office tasks when required. • Prepare RAMS Quality and compliance standards • All job records must be accurate, complete and updated in real time (audit ready). • Appointments must comply with client access rules, safeguarding requirements and resident communication standards. • Evidence packs must meet client requirements and be uploaded within agreed timescales to avoid delayed payment. • Sensitive data (resident details) must be handled in line with GDPR and client information governance rules. Key performance indicators (KPIs) • Job logging accuracy and same-day acknowledgement of new instructions. • Appointment booking lead times and diary utilisation (minimised gaps). • No-access rate management (prompt rebook, clear notes and evidence). • Evidence pack completeness and upload timeliness. • Administrative backlog kept to an agreed minimum. Skills and behaviours expected • Strong organisation and time management. • Clear, professional communication with clients and residents (phone/email). • Attention to detail for addresses, scopes and compliance paperwork. • Confidence using portals/spreadsheets and learning client systems quickly. • Calm under pressure; able to adapt diaries when emergencies arise

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