Housing Regulatory Assurance Officer
16 days ago
Oxford
Your new companyAn excellent opportunity has arisen to join the Housing Strategy and Performance function of a large, high-performing public sector housing provider. This newly enhanced role will play a critical part in strengthening regulatory compliance, governance and service assurance across a diverse housing service. You will lead on the development and delivery of a housing regulatory assurance and continuous improvement programme, ensuring services meet statutory and regulatory requirements and deliver safe, high-quality outcomes for residents. This is a visible, influential role, working closely with senior leaders, operational housing teams, residents and external partners to drive up standards, improve customer experience and embed a culture of learning and accountability. Your new role • Lead the planning, coordination and delivery of housing regulatory compliance and assurance activity across the housing service., • Provide expert advice, challenge and support to housing teams to ensure statutory, regulatory and policy compliance., • Carry out service reviews and diagnostic assessments, identifying areas of risk or non-compliance and developing clear, evidence-based improvement plans., • Develop and monitor performance frameworks, KPIs and benchmarking, working collaboratively with data and performance colleagues., • Prepare and present formal reports, briefings and recommendations for senior leaders, elected members and other stakeholders., • Establish and maintain clear standards, procedures and controls, holding services to account and escalating risks appropriately., • Operate confidently in a fast-paced, changeable environment, managing multiple priorities and competing demands., • Engage directly with residents and communities, ensuring customer feedback informs assurance and improvement activity., • Represent the housing service corporately, deputising for senior managers where required., • Strong knowledge of housing regulation and legislation, including consumer standards and the wider housing, homelessness and landlord agenda., • Demonstrable experience of service review, improvement planning and performance management, using structured project or programme methodologies., • Proven ability to prepare and implement policies, procedures, reports and presentations for a wide range of audiences., • Excellent investigative, analytical and problem-solving skills, with a collaborative and solutions-focused approach., • Experience managing budgets, resources and competing priorities with diligence and commercial awareness., • Confidence engaging with residents, operational teams, senior leaders and elected members., • Experience supporting or preparing for regulatory inspection and assurance regimes., • Hybrid working with meaningful resident and community engagement, • Supportive, values-driven organisation with a strong improvement culture Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk