Sales Executive
hace 4 días
Nottingham
Job Title: Sales Executive Department: Sales Location: Urban Playground Head Office, Nottingham Role Description As part of the sales department, you will be driving group bookings and venue hires for all Urban Playground sites. Bonus up to £7,000 + uncapped commission on top. Essential Duties and Responsibilities • Answering all inbound and making outbound telephone enquiries as the first point of contact for existing and potential clients., • Ensure that all sales enquiries are promptly responded to and followed up., • Proactively driving sales via outgoing sales enquiries via phone and email., • Overseeing the full booking process, ensuring invoices are supplied in time and full payments are made prior to the event., • Ensuring all group booking ticket allocations for events are added to the ticketing system when the booking is confirmed / paid., • Ensuring that all bookings and booking changes are properly and promptly administered on the system, communicating all updates with the venue teams., • Arranging sales tours of the venues with prospective clients and liaise with the site teams accordingly., • Suggest new ideas to develop our packages, seasonal offers, or new target customers., • Work with the marketing team to capitalise on promotional efforts., • Collaborate with on-site managers, across all departments to ensure the delivery of group bookings are seamless and well organised., • Following up with the booking organisers to gather feedback and ensure their visit was positive., • Chase unanswered enquiries, upselling and making new offers to entice bookings. Other Duties and Responsibilities • Attend important clients’ bookings, or particularly large group bookings, meeting the clients in the venue to develop relationships., • Ensure all training is completed in a timely manner., • Proactively contribute to and suggest ways of improving company processes and procedures. Skills Technical • Experience in a sales position, with inbound and outbound focus., • Deep understanding of sales practices., • Experience using a sales CRM system., • Ability to upsell., • Confident communication and strong customer service skills., • Positive, ‘Can do’ attitude, picking up additional responsibilities to help the wider team., • Good organisational skills and time management., • Ability to work independently., • Excellent attention to detail., • Ability to think on your feet and adapt., • Proactively making suggestions for improving the way we work., • Excellent verbal and written English is required for this role.