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Security Operations Manager Salary: Up to £45,000 + Company Car / Allowance (SIA ACS / ISO 9001) Location: Surrey Overview A leading and well-established security services provider is seeking an experienced Operations Manager – Security to deliver senior operational leadership across a multi-service portfolio including manned guarding, mobile patrols, keyholding, alarm response, and control room operations. This is a visible leadership role responsible for driving service excellence, regulatory compliance, contract performance, and team development across a geographically dispersed operation. Ideal for an experienced Security Operations Manager with strong knowledge of SIA ACS, ISO 9001, NSI Gold and British Standards, seeking progression within a professional and growth-focused organisation. Key Responsibilities • Provide senior operational leadership across guarding, mobile response and control room services., • Ensure compliance with SIA ACS, ISO 9001, NSI Gold and relevant British Standards (BS 7499, BS 7984-1/3, BS 10800)., • Lead, mentor, and develop Duty Managers, Supervisors, and operational teams., • Oversee workforce planning, rostering, and service delivery performance., • Manage third-party providers and ensure SLA and contractual compliance., • Review and enhance operational policies, procedures, and governance frameworks., • Act as senior escalation point for incidents and operational risk management., • Participate in on-call rota (2 weeks on / 2 weeks off) providing out-of-hours leadership., • Drive continuous improvement, audit readiness, and quality assurance. Essential Experience • Proven experience as an Operations Manager – Security or Senior Security Operations Manager., • Strong background across manned guarding, mobile patrols, alarm response, and control room environments., • Demonstrable experience managing large, multi-site security teams., • Experience implementing and improving operational processes and governance., • Strong contract management and SLA performance oversight., • Experience operating within SIA ACS and ISO-accredited environments., • Confident stakeholder management and client engagement skills. Qualifications & Requirements • Valid SIA Licence (SG, DS or CP) – CCTV desirable., • Full UK manual driving licence., • Strong working knowledge of:, • ISO 9001, • SIA Approved Contractor Scheme (ACS), • BS 7499, • BS 7984-1 / 7984-3, • BS 10800, • Competent in Microsoft Office and workforce management / rostering systems., • Flexible and professional approach to duty management and out-of-hours support