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  • Director of Membership
    Director of Membership
    9 hours ago
    Full-time
    Glasgow

    Your Mission Should You Choose To Accept It : As Glasgow's City's new Director of Membership, your mission is to drive growth, retention, engagement, and satisfaction across our new Membership product as well as Meetings & Events (M&E), and co-working. The role requires strength and skill in community strategy and activation, driving member experience and team leadership. You’ll lead a team dedicated to delivering exceptional experience that goes beyond the product and services. Your approach is member-centric and marketing-savvy, blending strategic insight with creative execution to build a thriving, local community. From high-impact events to curated member moments, you create opportunities for meaningful connection both inside and outside of the hub. You serve as the key link between the Support Hub and your local hub - translating global strategies into localized experiences that reflect the needs and energy of your community. You’re also the link between the community of Glasgow and your hub, with a strong network in the city. You will report into the General Manager and also be part of the Senior Management of The Social Hub Glasgow. Success is measured by: Membership growth, retention and increased customer lifetime value (CLV) High member satisfaction (NPS), engagement, and advocacy Revenue performance across all Membership, Co-working, and M&E products This role works with a wide range of cross-functional stakeholders, including leaders from the both the local team and the support hub. It’s not your traditional 9-5! In Case You Do Not Know Who, We Are (ahem): Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You'll Do Develop and execute a community strategy that includes curated events and activations to drive growth and foster engagement and connection. Be the representative of Membership at The Social Hub Glasgow in the local community, connecting with engaging with local businesses, potential partners and other relevant groups. Drive high NPS and customer satisfaction scores throughout the member lifecycle: onboarding, engagement, referrals, retention, and offboarding. Actively engage with members and potential new members, staying close to the pulse of the community in and out of the hub. Design and deliver growth, retention, and engagement strategies for Membership, M&E, and Co-working. Work closely with the support hub team to localize and implement global membership initiatives and frameworks. Meet and exceed budgets for Membership, M&E, and workspace products. Analyse membership and engagement data to optimize strategies and deliver measurable business improvements. Lead, develop, and inspire your teams (Membership, Coworking, and M&E) and manage the teams’ overall performance. Work cross-functionally with F&B, Stay + Regional Marketing roles to drive Membership ambitions and broader The Social Hub initiatives. Ensure smooth daily operations and high-quality standards across all physical spaces: co-working, gyms, communal areas. Who You Are Previous experience in leadership and team management. Bachelor degree in a relevant field. You have at least 6+ years of experience in a Membership, Coworking or other relevant field in a fast paced environment. You have an image of future developments and see opportunities for the organisation and respond to them. You have a commercial drive, with a demonstrated intuition for commercial opportunities and making active use of sales opportunities. You build and maintain relationships with contacts, while representing the brand of The Social Hub You deal with stressful situations in a stress-free manner and bring calm and a sense of ‘I’ve got this’ to every situation. You are able to efficiently prioritize tasks that truly matter and work in a structured, methodical and goal-oriented manner when preparing and carrying out those tasks. You always seek ways to improve collaboration and alignment between different teams, encouraging cross-collaboration and working as one team. You have exceptional English communication skills, all other languages very welcome! You’re legally allowed to work in the UK What Do Offer The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities We’re not just another hotel - we’re a game-changing innovator, challenging every convention and defining the future The chance to learn and grow in your role with the potential for future growth Awesome discounts on all our properties in Europe and not just for you, but also for your friends and family! A wonderful workplace to call home - full of events, fun-loving colleagues, and of course all of the other amazing salary and benefit stuff Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

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  • Maintenance Technician
    Maintenance Technician
    22 hours ago
    £14.92 hourly
    Full-time
    Glasgow

    Job Ref: 13105 Branch: Apex City of Glasgow Hotel Location: Apex City of Glasgow Hotel, Glasgow Salary/Benefits: £14.92 per hour plus excellent company benefits & perks. Contract type: Permanent Hours: Full Time Shift pattern: 5 over 7 Hours per week: 40 Posted date: 12/05/2026 Closing date: 25/06/2026 Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Maintenance Technician in Glasgow. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Maintenance and Engineering Team as we believe it is our personality, style and friendliness that makes Apex Hotels You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 29 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working., • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive ...... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Starting your Journey: As a Technician working within our maintenance team, you will provide our hotel with the practical hands-on skills and trade based knowledge that is required to maintain all guest facilities, hotel plant and systems in a safe and immaculate condition. Core to your role will be our Computerised Maintenance Management System (CMMS) through which you will receive and perform a wide range of practical tasks and activities in a timely and work safe manner, to include; • Painting – Surfaces preparation, application of paint to walls and woodwork, • Bathroom Maintenance- Tile replacement, replacement of grouting & sealant, repair of fixtures and fittings,, • Plumbing- Minor pipework repairs, replacement of taps/ fittings/ sanitaryware, unblocking of wastes, servicing of TMVs, • Air conditioning – Basic refrigeration maintenance, cleaning of air filters/ coils/ strainers, • Electrical – Minor electrical works such as replacing damaged sockets/ switches, lamp replacement, light fitting replacement, resetting of trippages, repair of small appliances, periodic safety checks, • Carpentry/ joinery- adjustment of doors, adjustment/ replacement of door closures, minor furniture repairs, replacement of smoke seals, lock replacements, • Plant Maintenance – Replacing AHU filters, cleaning of strainers, intake/ extracts, swimming pool maintenance, valve exercising, perform operational checks to plant, • Periodic Safety Checks- the inspection and testing of fire doors, fire alarms, sprinkler systems, emergency lighting, fire safety interfaces, fire extinguishers, smoke vents, the undertaking of legionella control measures, • Security – Door lock programming and battery replacement, bedroom safe openings, • General – Carpet repairs, ceiling tile replacement, responding to guest requests for assistance and service recovery We love to welcome people with different experiences and skillsets into our maintenance team and wider Apex family. We want to ensure you get the best experience and enjoyment from your career from the moment you begin your journey with us. In order to be successful in this role, you will hold: • A trade-based qualification, skill or expertise, • Previous experience of delivering a broad range of general property maintenance activities to expert handyperson level in addition to your core expertise, • A technical mindset and ability to learn and retain new skills, • A flexible approach to a wide range of maintenance tasks with desire and ability to always deliver these to a high standard, • A high degree of Health & Safety awareness, being familiar with Risk Assessments and Safe Systems of Work, • Ability and willingness to diligently perform works and complete associated maintenance records via a handheld device, • Sound communication skills both written and oral, • Strong interpersonal skills, • Ability to work effectively as part of a team and individually, • Ability to commute daily to our hotel with availability to work any 5 days from 7 on a rotational basis, • Willingness to provide maintenance cover outside of normal working hours on a rotational basis Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you! INDHP About the Apex City of Glasgow Hotel The hotel is just a few minutes' walk from Queen Street or Glasgow Central train station and has some of the best views of Glasgow's iconic sights from the upgraded rooms with a bird's eye view of the city below. The Apex City of Glasgow Hotel has 104 bedrooms and a relaxing lounge designed for informal meetings, workspaces and casual dining. The lounge features a variety of menus from classic dishes to tapas dishes and the extensive bar menu features a selection of local and international beers, wine, and spirits.

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