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IT Service Delivery Manager Exciting technology within SaaS business Norwich (1 day working in the office) We are seeking an experienced and technically credible IT Service Delivery Manager to lead the delivery of support and managed services for our clients. This role is responsible for end-to-end service performance, operational leadership, client satisfaction, and continual service improvement. You will act as the primary operational contact for assigned clients while leading and developing the Support team to deliver exceptional service outcomes. The successful candidate will combine strong people leadership skills with a solid technical understanding, enabling effective collaboration with engineering teams and the ability to translate technical delivery into meaningful client outcomes. Key Responsibilities Service Performance & Operations • Own day-to-day service performance across incident, problem, and change management, • Monitor SLA/XLA adherence and drive continuous service improvement, • Analyse service metrics to identify trends, risks, and improvement opportunities, • Ensure operational processes are clearly defined and consistently followed, • Oversee onboarding of new clients, services, and platforms, • Deliver accurate operational reporting to internal stakeholders Client & Stakeholder Management • Act as the primary Service Delivery lead for assigned client accounts, • Build strong, trusted relationships with client stakeholders, • Lead operational and business service review meetings, • Manage client expectations across service scope and delivery standards, • Identify opportunities to enhance client experience and support account growth Leadership & People Management • Provide direct line management for members of the Support team, • Set objectives aligned to KPIs, XLAs, and business goals, • Conduct regular one-to-ones, performance reviews, and development planning, • Support team growth through coaching, training, and succession planning Continual Improvement • Drive improvements based on client feedback, service data, and incident reviews, • Improve first-time fix rates and reduce repeat incidents, • Ensure operational documentation and runbooks remain current and audit-ready, • Explore opportunities to embed AI and automation to improve efficiency and innovation Risk, Governance & Escalation • Own operational risk identification and mitigation, • Lead major incident escalation management and service recovery activities, • Support compliance with governance, security, and regulatory requirements Collaboration & Internal Leadership • Work closely with Sales, Client Services, and Account Management teams, • Contribute operational insight into service design and process improvements, • Partner closely with senior engineers and technical leads to maintain alignment and credibility across teams Skills & Experience Essential • Proven experience in a Service Delivery, Service Operations, or Service Management leadership role, • Strong people management and team development experience, • Excellent client-facing communication and stakeholder management skills, • Strong technical understanding of IT service environments, • Experience working closely with engineering or technical delivery teams, • Good understanding of ITIL-aligned service management practices, • Ability to interpret service data and drive improvement initiatives, • Proactive, solutions-focused mindset with a commitment to operational excellence If you’re interested in applying or require more information, please contact Shaun Lohan at Atkinson Moss. If you have an up-to-date CV please include it with your email. Not the job for you? Please do reach out as we have multiple Technology Jobs available in Norfolk and Suffolk.

Location: UK (National remit – travel required)Reporting to: Chief Financial OfficerExecutive Management Team role The Opportunity We are seeking an experienced and commercially astute Group IT Director to lead the Group’s digital, technology, and data agenda at a critical point in our growth journey. This is a senior executive role with Group-wide accountability for technology strategy, delivery, and operations. You will work closely with the Executive Management Team and Board to ensure technology is a powerful enabler of performance, innovation, and long-term competitive advantage. The role offers the opportunity to shape and deliver a progressive digital roadmap, lead large-scale transformation programmes, and build a high-performing technology function that supports both today’s operations and tomorrow’s ambitions. Key Responsibilities • Define, own, and deliver the Group’s digital, technology, and data strategy aligned to business objectives., • Act as a trusted advisor to the Executive Management Team and Board, translating complex technical concepts into clear commercial insight., • Lead enterprise-wide digital transformation initiatives, ensuring benefits realisation, value for money, and operational stability., • Establish and govern enterprise architecture, data strategy, and technology standards across the Group., • Ensure the availability, resilience, and security of all technology services, including cyber security, disaster recovery, and business continuity., • Own and control the Group IS budget, ensuring strong financial discipline and return on investment., • Build and manage strategic supplier partnerships, balancing innovation, risk, and commercial value., • Lead, develop, and inspire a high-performing IS function, embedding a culture of accountability, collaboration, and continuous improvement. About You You will be a proven senior technology leader with experience operating at Executive or Board level in complex, multi-site organisations. You bring strong commercial acumen alongside deep technical credibility and a track record of delivering transformation at scale. You will demonstrate: • Experience creating and delivering enterprise-wide digital and technology strategies., • A strong background leading large, complex technology and change programmes., • Expertise across modern technology environments, including cloud platforms, data and analytics, enterprise architecture, and agile delivery., • The ability to influence senior stakeholders and communicate effectively with both technical and non-technical audiences., • A leadership style that inspires high performance, develops capability, and drives engagement. Sector experience within manufacturing, direct sales, or consumer-facing environments would be advantageous but is not essential. Why Join Us? • Highly Competitive Salary Package, • 33 days Holiday (inclusive of bank holidays), • Generous Car Allowance, • Private Healthcare, • Bonus Scheme, • Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions, • Generous Employee Product Purchase Discount Scheme, • Pension – with up to 4 x salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement, • Life Assurance of up to 4 x basic salary (subject to qualifying criteria) Ready to Apply? If you are a strategic, forward-thinking technology leader looking to make a significant impact at Group level, we would love to hear from you. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.

_ is an On-Demand Talent Platform specialising in the IT and technology sector. We have an opportunity live at the moment looking for an Infrastructure Engineer (Virtualisation) with one of our enterprise clients. All proposals will be reviewed on the Gigged AI platform. In order to send a proposal please head to https://app.gigged.ai/find-a-gig/6gd09q70AEL and create a free talent profile. Start: ASAP Duration: 6-month rolling contract (likely 1–2 years) Rate: £550 per day (inside IR35) Location: Hybrid – 2 days per week in Sheffield office to start (may reduce once established) We are seeking an experienced Infrastructure Engineer (Virtualisation) to join a leading financial services organisation on a contract basis. You will design, build, and support enterprise virtualisation platforms across on-premises and hybrid environments, ensuring stability, performance, and regulatory compliance. This role is key to maintaining secure, resilient, and cost-effective infrastructure, enabling application and platform teams to deliver change safely. Virtualisation Platform Engineering & Operations Build, operate, and maintain enterprise virtualisation platforms (VMware vSphere/ESXi, Hyper-V). Provide day‑2 operational support: monitoring, troubleshooting, performance tuning, capacity optimisation. Execute patching, upgrades, firmware updates, and hardware lifecycle activities. Ensure high availability, clustering, failover, and recovery mechanisms. Platform Lifecycle & Capacity Management Own platform lifecycle processes: build standards, upgrades, decommissioning, technical refreshes. Conduct capacity planning and forecasting to meet business demand. Identify and remediate single points of failure; support disaster recovery testing. Automation & Standardisation Develop and maintain automation for provisioning and configuration (scripting/Infrastructure as Code). Standardise virtualisation builds, templates, and configurations. Support integration with cloud and container platforms in hybrid delivery models. Incident, Problem & Change Management Act as escalation point for complex incidents. Perform root cause analysis and implement preventive actions. Support controlled change execution following ITIL processes. Security, Risk & Compliance Ensure platforms meet security standards, hardening guidelines, and regulatory requirements. Support audits with documentation and operational evidence. Manage vulnerabilities, configuration drift, and access controls. Collaboration & Documentation Work closely with storage, network, OS, cloud, and application teams. Provide technical input for designs and onboarding. Maintain documentation, runbooks, and operational procedures. Essential: Experience with enterprise virtualisation (VMware vSphere/ESXi/vCenter or equivalent). Proven infrastructure engineering or platform operations experience in enterprise environments. Hands-on with upgrades, patching, performance tuning, troubleshooting. Knowledge of server hardware, storage, and networking related to virtualisation. ITIL-aligned operational experience. Strong analytical, troubleshooting, and documentation skills. Desirable: Experience in financial services or regulated industries. Scripting/automation experience (PowerShell, Python) and Infrastructure-as-Code. Knowledge of hybrid integration between virtualisation, cloud, and containers. Disaster recovery/business continuity experience. Personal Attributes: Ownership and accountability for platform stability. Ability to work in global, multi-disciplinary teams. Clear communication with technical and non-technical stakeholders. Proactive, focused on continuous improvement and risk reduction.

Start your journey in a rewarding career, Join Komplex Care! – empowering people with complex needs to lead enriched, independent lives with dignity and purpose Position: Paediatric Nurse Location: Derbyshire, Mickleover Pay rate: £25.30 per hour Shifts: Days & Waking Nights - 12 hour shifts Note: At present, we’re only able to progress applications from candidates who hold existing work authorisation for the UK. About Us: Komplex Care stands at the forefront of national care provision, delivering high-quality, nurse-led, person-centred care in the comfort of our clients' homes. We specialise in supporting both adults and children with complex conditions ranging from but no limited to spinal injuries, brain injuries & behaviour that may challenge. We strive to provide tailored complex care with a personal touch. Our mission is simple: to empower individuals to lead fulfilling, independent, and dignified lives. Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment. We are equally committed to our team, offering meaningful training, continuous support, and genuine opportunities for career development. About the Role: As a Paediatric Nurse at Komplex Care, you’ll be providing care and support to a client, whose individual needs includes: • Pompes Disease, • Complex Respiratory Needs, • Tracheostomy, • Ventilator, • Gastrostomy, • Personal Care, • Medication Administration --- What You’ll Be Doing • Delivering personal, practical, social and emotional care to clients with complex needs in their own homes, • Designing, delivering and reviewing tailored care plans for each individual, • Providing ongoing clinical assessments and support for clients' physical and psychological needs, • Leading and supervising care staff, ensuring high standards of clinical practice and compliance, • Coordinating and communicating effectively with the MDT, families, and external stakeholders, • Delivering specialist clinical training to staff and carers within care packages, • Attending and contributing to clinical governance and management meetings at Head Office, • Promoting and upholding the values of dignity, respect, and independence in every interaction --- What We’re Looking For • Registered Paediatric Nurse (NMC) with up-to-date PIN, • Experience in complex care, specifically respiratory (training provided), • Strong leadership, mentoring, and clinical teaching skills, • Excellent communication and interpersonal abilities, • Understanding of safeguarding, risk assessment, and care planning, • IT literacy (Microsoft Office & care database systems), • A full UK driving licence and willingness to travel Desirable Skills & Qualifications • Mentoring qualification, • Experience in community nursing or working with MDTs, • Familiarity with clinical governance frameworks and audit processes --- What We Offer: Here’s the boring, usual stuff: • Pension Scheme for long-term security. Now for the fun stuff: • 24/7 GP access for you, your partner, and children (up to 18) – because health should never be on hold, • Free mental health support for you, your partner, and children (up to 18) – support should be easy to access, • Life insurance – peace of mind when it matters most, • Home life advice line – everyday guidance when life gets tricky, • Career development – helping you grow, • Wellbeing videos and guided meditations – take a breather anytime, • Earn points for staying active – turn healthy habits into real rewards, • Vouchers for Amazon, Tesco, Nike and more – treat yourself or someone you love, • Up to 33% off gym memberships – save money while staying active, • Employee of the Month – be recognised and win a £50 voucher --- Join Us At Komplex Care, we’re proud to make a real difference in people’s lives every day. If you’re ready to take the next step in your nursing career and lead with compassion, professionalism, and clinical excellence, apply now to join a team that puts people first.

Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. L&G Institutional Retirement looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK’s longest-running insurer. Our Institutional Retirement division provides pension risk transfer (PRT) solutions for UK and US defined benefit (DB) schemes, and reinsurance solutions from our global hub in Bermuda. We work with companies, DB pension schemes and their advisors to help them secure and protect scheme members’ retirement benefits. Joining us means you’ll support customers’ financial security in retirement; help companies to settle their pension liabilities and focus on growing their businesses; and enable investment for the long term to back our pension promises. We’re recruiting for a Model and Financial Controls Team Senior Analyst to join us on a 12 month secondment. . What you'll be doing: • Managing and maintaining the EUC (End User Computing) model inventory, • Supporting the business with EUC-related queries and audit actions, • Producing management information for senior stakeholders and committees, • Conducting deep dives into financial processes and identifying control gaps, • Mapping processes and recommending improvements to reduce operational risk, • Assisting in embedding IFRS 17 into business-as-usual operations, • Engaging with stakeholders to improve risk culture and awareness, • Collaborating with teams across Finance, Investments and Pricing Who we're looking for: • Part-qualified or qualified accountant or equivalent finance professional experience, • Strong organisational and stakeholder engagement skills, • Good understanding of financial reporting and IFRS 17 processes, • Knowledge of financial controls and risk management, • Good communicating skills and can work effectively in a team environment, • Comfortable using tools like Power BI, Alteryx, R or Python (desirable), • A proactive, solutions-focused mindset Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: • The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes, • Generous pension contribution, • Life assurance, • Healthcare Plan (permanent employees only), • At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday, • Competitive family leave, • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only), • There are the many discounts we offer – both for our own products and at a range of high street stores and online, • In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

ALTEN is a global engineering and technology consultancy operating across over 35 countries worldwide. We partner with industry leaders across sectors including Aeronautics, Aerospace, Defence, Naval, Automotive, Energy, Rail, IT and many more to deliver innovative engineering solutions that drive technological advancement & support sustainable transformation. Our teams of passionate and agile engineers work on cutting-edge projects that shape the future of technology and sustainability. At ALTEN, we empower talented engineers to innovate, solve complex challenges, and deliver impactful solutions that build tomorrow’s world—today. Join us and start building tomorrow’s world today! We are looking for a Senior PA/QA Engineer to support the design, manufacture, and verification of spaceflight hardware. You will ensure high-quality standards are met across mechanisms and structural parts, participate in technical reviews, assess risks, and work with suppliers throughout the hardware lifecycle. • Location: London, • On Site: 1-2 month, • Clearance: SC, • Experience Level: Senior Key Responsibilities: • Establish and maintain PA/QA requirements for mechanisms and structural components., • Participate in design reviews, risk assessments, and technical boards for non-conformances and anomalies., • Support materials, mechanical parts, and process selection, including verification and contamination control., • Inspect hardware at various stages (incoming, pre-test, post-test)., • Work with suppliers to ensure requirements are met and resolve non-conformances., • Maintain quality management systems and supporting documentation. Required Skills: • Mandatory space industry experience., • 5+ years of experience in PA/QA for regulated manufacturing, preferably spaceflight., • Knowledge of materials, mechanical parts, and space hardware processes., • Experience in testing, verification, and reporting. Required Qualifications: • A Bachelor’s or Master’s degree in Engineering, or equivalent military experience. Desirable Skills: • Strong documentation and quality management skills., • Supplier management experience., • Knowledge of spacecraft integration and assembly is advantageous. Why join us? We bring together entrepreneurial, tech-driven people to deliver innovative solutions for leading companies. At ALTEN, you’ll work on exciting projects, supported by ongoing learning, mentoring, and clear career development tailored to your goals. Join a passionate team and help build tomorrow, today. In short you get: • A personalised career path and a rewarding management style, • A huge diversity of engineering projects and industries, • Private Medical Insurance, • Cycle & Tech Scheme, • Employee assistance programme, • Life insurance & Pension Scheme, • Social atmosphere, regular gatherings & team buildings, • Flexible way of working (role dependent) We are proud to support the Armed Forces Covenant & actively encourage applications from members of the Armed Forces community, including veterans, reservists, service leavers, and military spouses/partners. We recognise the value of military skills and experience and are committed to ensuring that no applicant is unfairly disadvantaged during our recruitment and selection processes. This role may require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview.

Project Engineer - Covering the North West & North UK As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more! Basic Salary – up to £38,000 per annum Pension, Life Assurance & much more. – Please see our generous remuneration packages below Marlowe Fire & Security’s Project Engineer’s Take the lead in technically engineering, installing, and managing a diverse range of projects—both large and small—across the Marlowe portfolio. As a Project Engineer, you’ll play a pivotal role in planning and delivering projects and commissioning works, all while working closely with key clients to meet critical deadlines. Your focus will be on ensuring each project runs smoothly and profitably, with an unwavering commitment to health, safety, and quality in line with company standards. • Ensure project delivery aligns with the agreed programme timeline, proactively escalating any delays to the Project Manager., • Conduct technical reviews and process project orders through the Sales Order Processing system, forwarding requirements to the Purchasing Department., • Safeguard Marlowe’s commercial interests by maintaining clear and professional correspondence with customers regarding project delays and arising issues., • Plan, coordinate, and manage labour and material resources to ensure successful project delivery., • Allocate all necessary Risk Assessments, Method Statements, and engineering documentation to site teams, and verify that commissioning is completed in accordance with British Standards upon project completion., • Provide technical guidance and support to installation teams as required throughout the project lifecycle., • Attend site meetings and liaise with designers and customers to manage and implement design variations., • Manage assigned engineers and subcontractors, including oversight of timesheets, holiday schedules, and overall performance., • Monitor and report on the profitability of assigned projects, ensuring financial targets are met and reporting key metrics to the Project Manager., • Oversee on-site health and safety compliance, conducting regular audits and ensuring adherence to all safety protocols., • Ensure strict compliance with Marlowe’s Quality Management Systems, Processes, and Health, Safety & Environmental (HSE) standards. Who We’re Looking For Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer: • Over 5 years of experience in the fire and security industry, with a focus on engineering projects across single and multi-site locations, • Highly motivated and enthusiastic professional who thrives in challenging, fast-paced environments, • Strong communication skills paired with in-depth technical knowledge of major systems and complex projects, • Proven technical expertise combined with excellent interpersonal skills to drive collaboration and project success, • Track record of delivering results through effective problem-solving and a solution-focused mindset, • Willing and flexible to travel across the UK as needed to ensure timely project completion, while strictly adhering to all Marlowe health and safety standards, • Capable of working effectively under pressure, whether independently or as part of a collaborative team Our Systems Fire: Gent, Notifier, Kentec, Ziton, Advanced, Morley, C-Tec, Protec Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco CCTV: Hikvision, Dahua, Bosch, Generic Analogue Systems Access Control: Paxton, PAC. Salto Our Commitment to Attracting, Rewarding & Retaining Talent At Marlowe Fire & Security, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure. • Basic Salary – up to £38,000 per annum, • Overtime, Travel Time, • Royal London Pension, • Life Assurance 4x Salary, • Paid Holidays plus Bank Holidays, • Additional Day holiday for each full year of completed service (up to 25 days), • Additional Birthday Holiday, • Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals., • Mental Health & Well-being Scheme, • Employee Recognition Scheme, • Development and progression opportunities A Little More About Marlowe Fire & Security We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry. Our Commitment: We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client. Our Businesses Include: • Alarm Communications acl.uk.com/careers, • Clymac clymac.co.uk/careers, • FAFS Fire & Security fafsfireandsecurity.com/careers, • Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/, • Morgan Fire Protection morganfire.co.uk/recruitment/, • Marlowe Smoke Control marlowe-aov.co.uk/careers/, • Marlowe Fire & Security marlowefireandsecurity.com/vacancies/ Equal Opportunities At Marlowe Fire & Security, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we're here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives. Right to Work Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.

Service Engineer - London & Surrounding Regions FAFS Fire & Security specialise in designing, installing, commissioning and servicing automatic Fire Detection, Protection and Alarm Systems in and around Greater London. We are currently looking to appoint a new Project Engineer specifically covering the London region. FAFS Fire & Security’s Service Engineer’s • Ensure projects are delivered as per programme and escalate any delays to the project manager, • Technical review / Ordering of projects via the sales order process application and forward to purchasing department, • Ensuring FAFS are commercially protected with correspondence to the customer outlining delays and issues, • Plan and control labour and materials required to deliver the project, • Ensure all Risk assessments and method statements and engineering paperwork is allocated to the engineering teams and following project completion ensure commissioning completed in line with British standards, • Provide technical expertise to support the installation teams on projects as required • Attend site meetings as required and liaise with the Designer / Customer on Variations to the design, • Line management of engineers and sub-contractors as assigned, including management of employees time sheets and holidays, • Managing job profitability of assigned projects and reporting into the project manager, • Controlling all aspects of health and safety on sites with regular audits of work and safety, • Ensure adherence to FAFS Quality Process and Procedures and HSE standards Who We’re Looking For Required: • Ensure projects are complete on time following all FAFS health and safety guidelines,, • Be able to work under pressure and in a team environment or on their own,, • Desirable: A driven and enthusiastic individual that relish’s a challenging environment must have good communication skills and technical knowledge of Major systems and projects., • A minimum of 5 years’ experience in the fire and security Industry with experience of engineering projects across single and multiple site locations., • Demonstrable technical experience with good interpersonal skills. How we Attract, Reward & Retain Our Employees At FAFS Fire & Security we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable. • Basic Salary – £50,000 subject to experience, • Fully equipped company vehicle/car allowance, • Royal London Pension, • Life Assurance 4x Salary, • 25 days Paid Holidays plus Bank Holidays, • Additional holiday day for each full year of completed service (up to 25 days), • Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals., • Mental Health & Well-being Scheme, • Employee Recognition Scheme, • Development and progression opportunities A Little More About FAFS Fire & Security We are a small, regionally focused business which gifts our clients a bespoke and reactive service with undivided attention & dedication. However, we have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry. Big enough to provide but small enough to care. Our Business Include: • FAFS Fire & Security fafsfireandsecurity.com, • Marlowe Kitchen Fire Suppression marlowefireandsecurity.com, • Alarm Communications acl.uk.com, • Clymac clymac.co.uk, • Morgan Fire Protection morganfire.co.uk, • Marlowe Smoke Control marlowe-aov.co.uk, • Marlowe Fire & Security marlowefireandsecurity.com Equal Opportunities We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process. Right to Work Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.

Job Title: 1st Line Support Technician Contract Type: Permanent Full-Time Salary: Up to £28,000 Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme Office Location/Working Policy: Onsite Working Hours: Shift patter between 0800 and 1745 What to wear: Smart casual The Role You will provide support to our customers, working across an array of different technologies and setups. Whether it’s over the phone, through remote assistance, or on-site at the customer offices, you’ll handle each case with efficiency and professionalism, showcasing your excellent customer service skills Within the business, you will play an instrumental part in providing IT support to over 5,000 end users. Our team operates within the framework of ISO-accredited policies, priding ourselves on ensuring that excellence is our standard and continually seeking improvements. As part of the role, we operate a shift schedule that provides flexibility and allows a balance of working in our office and working from the comfort of a remote location. Role Responsibilities • To diagnose and resolve a variety of IT problems across an extensive range of technologies within our service level agreements, • To raise, update, and resolve case records using the IT Helpdesk system with detail and accuracy, • Being proactive with case follow-ups and ensuring customer satisfaction according to our KPIs, • Achieving individual KPIs and in turn contributing to the success of the department, • Answering telephone calls from customers with technical problems and queries, • Attending customer premises when required, this could include troubleshooting hardware problems in PCs or Laptops such as RAM, motherboards, or Hard Drive Failures, • Creating, administrating, and disabling active directory objects, • Administrative tasks within phone systems, including creating extensions, call groups, and voicemail changes, • Performing software updates and installations on end users' workstations and servers, • Raising cases from emails received by the department and from the proactive monitoring system, • Escalating incidents to senior support team members or external suppliers when required, • Creating and updating Knowledge Base Articles to share knowledge between team members and the wider organisation, • Taking an active part in the development of the department by suggesting improvements to working procedures in line with our ISO accreditations Skills, Knowledge & Experience • Proven experience working within a customer service based role, • Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical customers, • Organisation and time management skills, • To be a problem solver and capable of gathering relevant data and identifying potential improvements and alternatives in a logical manner, • Be highly motivated, manage your own workload and meet deadlines while working under pressure in a fast-paced, dynamic environment The Interview Process ☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you First interview: Video call over MS Teams with the Team Leader Second interview: Onsite interview with the Team Leader and Hiring Manager About Acora Acora are a progressive full-stack full-service business technology services partner, built for the AI era. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), IT Consulting, Professional Services and Development company, Acora helps customers achieve breakthrough results - often quicker and at lower risk than they thought possible. We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact. Our Values We’re proud to share the values we live by. They’re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. #1 BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. #2 WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. #3 TOGEGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team

As a Cyber Security Governance and Risk Management Principal, you’ll:. Security Working Groups throughout all key development and deployment stages, ensuring risks are tracked, logged, and reported to the Head of Cyber Risk and Assurance, with actionable recommendations provided. Information Secur

The role requires strong capability in the design, review, specification, and assurance of integrated physical security solutions, particularly electronic security systems (ESS) such as CCTV/VSS, access control, intrusion detection, alarms, and associated infrastructure, alongside layered physical p

Contracted to Upstream Risk Management, you will be permanently embedded within Amazon’s Security Technology Design and Construction (D&C) team in Europe, the Middle East and Africa (EMEA). You will be responsible for turning strategy into action to deliver on Upstream Risk Management’s obligati

You bring a proactive approach to risk management and problem-solving, and you are comfortable taking ownership of projects from inception through to completion. Proactively manage project risks and escalate where appropriate through governance channels. With strong stakeholder management and commun

As the Information Security Officer, you will help develop and maintain cybersecurity and privacy policies, while actively contributing to various team projects. Link incidents to risks and policies to improve security. Conduct risk, vulnerability, and penetration testing to address security gap

You will be involved in the pre-construction phase assisting with design and logistical planning, management of site teams, daily reporting to management and client ownership. Daily reporting to senior management. In this role, the Project Manager will be responsible for the end to end management o

Conducting regular project status reporting, including timelines, budgets, and risk assessments. Extensive experience in construction project management, ideally within the healthcare sector. This role requires a proactive individual with extensive project management experience, particularly in the

Conduct risk assessments and proactively resolve any issues or delays that may arise during the project. Monitor project budgets and ensure cost control, reporting on financial status and performance to senior management. Proven experience in project management within the sprinkler industry.

Business Analyst, Project Manager, BA/PM, Case Management, Greenfield, Requirements Gathering, Stakeholder Management, Offshore Development, Financial Services, Insurance, Legal, Manchester, Outside IR35. This is a greenfield Case Management system implementation, and you will be the sole BA/PM on t

We are currently looking to bring in a Technical Project Manager to work on the technical category management of our flagship Ooho product and the rest of our edible packaging solutions. As well as this you will need to have excellent communication and stakeholder management skills. This is a rare o

Manage Asana boards, project schedules, risk logs, and change requests. Client Relationship Management. Escalate risks or blockers appropriately to leadership.

The successful Project Manager will have strong experience of health and safety regulations, risk assessments, running multiple projects, read technical drawings and site surveys for modifications,. Project initiation including risk assessment, method statements and H&S procedures.

We are hiring a Lead Risk Manager to own and scale our iOS (Apple) lending portfolio in Nigeria. Own risk-adjusted unit economics. Maintain ECL/Revenue within risk appetite.

Providing risk oversight over our Enterprise Risk Management Framework, making sure that it is implemented consistently across the Group. Financial risks), writing frameworks and making sure our Enterprise Risk Management Framework is implemented consistently across the Group. Providing oversight op

We are hiring a Lead Risk Manager to own and scale our iOS (Apple) lending portfolio in Nigeria. You will own gross profit, expected credit loss, risk adjusted unite economics, portfolio scaling decisions and credit policy direction. Maintain ECL/Revenue within risk appetite.

We are looking for a Risk & Controls Manager to help our 2LOD Enterprise Risk Team and 1LOD Risk & Control Discipline partner with Habito stakeholders to ensure we successfully roll-out and embed our risk management framework and change controls across the company. Teams across the first line in Mon

Keeping up to date with the latest security trends, and evaluating their potential impact on our systems, assisting the business to understand and manage associated risks. Maintaining and improving our Information Security Management System (ISMS) and associated policies, guidelines, standards and

This role will focus heavily on Cyber Essentials+, ISO27001, information security governance, risk management, and internal security assessments across a large enterprise environment. Identify, analyse, and support the management of information security and IT risks across the business. We are searc

Participate in weekly management meetings at head office (where feasible). Proven project management experience in passive fire protection (firestopping or joinery preferred). Strong project management and organisational skills across multiple sites.

We are looking for a project manager with experience of managing and leading network security projects over three key network security projects as part of a major cybersecurity programme. This is a rare and exciting opportunity for a seasoned Network project manager to join a growing organisation an

Three years of international project management experience, ideally within high security environments. They must have proven experience in project management, ideally including within high security environments. To date, HALO’s global WAM projects have built and refurbished 344 armouries and explo

Experience working with large corporate businesses who require strong project controls, governance & stakeholder management. Strong project management skills and aptitude with evidence of meticulous planning and coordination.

Strong understanding of statutory requirements, project risks, and financial management. Managing contractors, risks, and timelines while keeping projects on budget. Significant experience in construction project management, ideally within healthcare environments.

Strong project management skills in the areas of time, cost, quality and risk management. As CMC Project Manager, you will provide your Project Management and CMC knowledge and expertise to support the Drug Substance (DS), Drug Product (DP) and Device teams and management of their vendors/suppliers

Risk management, including maintaining risk registers and liaising with security teams. Strong budgeting, financial management and risk management skills. Experience in project management within the aid, security and/or development sectors.

Project Management and SPRINT planning experience.

CPM’s have active involvement in each assigned project in order to meet milestones, resolve issues and/ or conflicts in addition to frequent interactions with the study team including but not limited to clinical trial associates, monitoring, clinical research coordinators, investigators and senior

Strong leadership and project management skills.

Identifying potential risks, developing mitigation strategies, and monitoring risks throughout the project lifecycle. Comprehensive Management support. Support towards gaining professional Project Management qualifications.

Previous history of using work-management platforms such as Monday. A history of client-management.

Experienced and qualified in project management using agile & waterfall methodology. Strong time management and team player with collaborative approach. Whilst always being mindful of mitigating risk and ensuring we align to regulatory requirements.

Establish and maintain strong project controls, including risk, schedule, cost, change, and quality management. Demonstrable experience in risk management and structured project governance. Act as the primary governance and process enforcer across all projects in your region, ensuring adherence to E

The successful candidate will oversee all aspects of project planning, financial forecasting, risk management, stakeholder communication, and contractual compliance, while driving progress and maintaining alignment with strategic objectives. A recognised project management qualification (such as Pr