Senior Customer Insight Analyst
hace 2 días
City of London
SENIOR CUSTOMER INSIGHT ANALYST UP TO £80,000 LONDON The Company: Join a fast-growing, data-driven organisation that has recently undergone a major analytics transformation, embedding insight and data science into the heart of its decision-making process. The central Analytics team partners with marketing, commercial, product, and finance teams to deliver high-impact insights and drive strategy across multiple markets. This is an opportunity to influence decisions at C-suite level and shape the direction of a business that is committed to becoming truly data-first. The Role: You’ll work within the central analytics team, using deep-dive analysis and data visualisation to deliver actionable insights and recommendations that drive business growth. Working closely with senior leaders, you’ll be a key player in enabling a data-driven culture and helping to shape the strategic direction of the business. Key responsibilities include: • Delivering deep-dive analytics to investigate business challenges and identify growth opportunities, • Acting as a subject matter expert for customer insight, producing recommendations that influence commercial and marketing strategies, • Partnering with senior leadership, including C-suite, to drive key initiatives forward, • Integrating online and offline data sources to create a 360° view of customer behaviour, • Collaborating with data scientists on model development, including churn and retention propensity models, • Designing, building, and maintaining interactive dashboards in Power BI for self-serve insights, • Presenting analysis to senior stakeholders in a clear, compelling, and commercially relevant way, • Fostering a data-first culture across the business by championing analytics best practices Your Skills: • Proven experience in an analytical role, focused on customer analytics, • Experience in customer focused projects such as customer lifetime value, propensity, churn, segmentation and more, • Strong SQL skills and proficiency in Python or R preferred, • Expertise in building interactive dashboards using tools such as Power BI, Tableau, or Looker, • Solid understanding of statistics and advanced analytical techniques, • Excellent stakeholder management skills with experience influencing senior leadership, • Confident communicator, capable of translating complex analytics into actionable insights, • Collaborative, proactive, and able to work effectively with technical and non-technical teams How to Apply: If you’re ready to deliver insights that influence decisions at the highest level, send your CV to Noah at Harnham via the link below.