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  • Credit Controller
    Credit Controller
    16 days ago
    £38000–£42000 yearly
    Full-time
    Brentford

    Job Specification: Senior Credit Control Officer Reports to: [Head of Finance] Team: Financial Solutions / Arrears Management Location: Brentford or Harlow People responsibility: Initially none, but expected to take on leadership responsibilities as the function scales. Role Purpose The Senior Credit Control Officer is responsible for the end-to-end management of arrears, repayment solutions, and debt recovery activities across the Credit Union. The role ensures that members in financial difficulty are treated fairly and ethically while protecting the organisation’s financial position, minimising loan losses, and ensuring compliance with regulatory expectations. This is a senior, analytical, and member-focused role requiring strong judgement, excellent communication skills, and the ability to balance commercial, regulatory, and ethical considerations. Key Responsibilities 1. Arrears Management & Member Engagement • Monitor the loan book daily/weekly to identify emerging arrears and potential high-risk accounts., • Contact members in arrears via phone, email, SMS and written communication to understand circumstances, provide support, and agree appropriate repayment solutions., • Conduct affordability assessments (aligned with FCA and industry standards) to determine realistic repayment plans, forbearance, or restructuring options., • Manage sensitive conversations with members in financial difficulty in a compassionate, ethical, and solutions-oriented manner., • Oversee the process for rescheduled or re-written loans, ensuring consistent application of internal policies. 2. Credit Control Strategy, Policy & Process • Develop, update and embed Credit Control policies, procedures, and workflows in line with regulatory expectations, internal risk appetite, and best practice., • Identify control gaps, improve processes, and introduce new tools and technologies to enhance arrears collection efficiency and member experience., • Ensure all member-facing teams understand basic credit control processes and can provide accurate information to members. 3. External Debt Collection Oversight • Determine when accounts should transition from internal arrears management to external debt collection, based on risk appetite, cost/benefit analysis, and member circumstances., • Act as the primary liaison with third-party Debt Collection Agencies (DCAs), monitoring:, • performance KPIs,, • recovery rates,, • compliance with ethical and regulatory standards,, • value for money., • Review DCA performance data and recommend continuation, escalation, or termination of mandates. 4. Financial Analysis & Loan Loss Provisions • Analyse arrears trends, delinquency migrations, roll rates, and recovery patterns to identify emerging risks., • Provide monthly reporting for management and the Board on arrears, collections performance, and expected credit losses (ECL)., • Work closely with Finance to:, • calculate and validate loan loss provisions,, • understand the impact of write-offs on P&L,, • forecast impairment and recovery levels., • Contribute to stress testing, scenario analysis, and forward-looking risk assessments. 5. Data & Reporting • Maintain accurate and detailed member account notes, arrears records, and repayment agreements., • Produce high-quality management information, including:, • arrears by ageing category,, • new delinquencies vs cures,, • repayment plan performance,, • DCA outcomes,, • provisions and write-offs,, • Consumer Duty-aligned outcomes analysis., • Support quarterly and annual reporting requirements, including materials for the Board, auditors, and potential investors. 6. Risk, Compliance & Conduct • Maintain up-to-date knowledge of regulatory expectations relating to credit control, Consumer Duty, forbearance, fair treatment of customers, and debt collection., • Ensure all arrears and collections activity remains compliant with FCA Handbook, CONC, and internal policies., • Handle member complaints relating to arrears or collections promptly, fairly, and in line with internal complaints procedures., • Demonstrate high standards of integrity, professionalism, and ethical judgement in all member interactions. 7. Team & Leadership (as the function grows) • Support the training, coaching, and development of junior team members., • Help design team structure, performance metrics, and workflow standards for a growing arrears management function., • Provide cover for the Head of Finance or Risk & Compliance Manager as needed on credit-related matters. Person Specification Essential Skills & Experience • Significant experience in credit control, arrears management, or collections within a financial services organisation (bank, credit union, building society, or FCA-regulated lender)., • Strong understanding of ethical and responsible lending practices., • Experience conducting affordability assessments and agreeing repayment solutions., • Strong analytical capability, with the ability to interpret financial and member data to drive decisions., • Excellent communication and negotiation skills, including the ability to manage sensitive conversations., • High proficiency in Excel and core Microsoft applications., • Experience managing relationships with external service providers or debt collectors., • Proven ability to balance commercial objectives with fair customer outcomes. Desirable • Experience working within a credit union or similar mutual financial institution., • Understanding of IFRS 9 impairment principles (or willingness to learn)., • Experience building or improving credit control processes or systems., • Experience in team leadership or mentoring. Qualifications Essential • A finance-related qualification or equivalent relevant industry experience. Desirable • Additional credit management, financial analysis, or regulatory qualifications (e.g., CICM, CeMAP, or similar). Conduct Rules (FCA) You must: • Act with integrity., • Act with due skill, care and diligence., • Be open and cooperative with the FCA, PRA, and other regulators. Values & Behaviours • Ethical, member-focused and compassionate., • Highly organised and reliable., • Analytical and commercially aware., • Calm under pressure, able to manage complex or sensitive cases., • Collaborative team player who contributes to a strong risk culture.

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  • Management Consultant
    Management Consultant
    19 days ago
    £35000–£38000 yearly
    Full-time
    London

    Join a dynamic team at Appmetric Software as a Management Consultant, where you will play a key role in delivering functional and high-performance testing solutions. We are looking for individuals with a strategic mindset and a passion for driving impactful results in complex projects. Key Responsibilities: • Conduct market, financial, and operational analyses to diagnose business challenges and identify improvement opportunities., • Develop data-driven strategies to enhance efficiency, profitability, and organizational performance., • Lead workshops, stakeholder interviews, and discovery sessions to gather insights and align on strategic priorities., • Prepare and present detailed reports, proposals, and recommendations to internal and external stakeholders., • Support implementation of strategic initiatives, including process optimization, digital transformation, and change management., • Track project performance and measure the impact of implemented solutions., • Identify, evaluate, and pursue new business opportunities, partnerships, and revenue streams., • Build and maintain strong relationships with potential clients, industry leaders, and strategic partners., • Develop business development strategies, go-to-market plans, and targeted outreach campaigns., • Lead proposal development, pitch presentations, and contract negotiations., • Conduct market research to understand customer needs, competitive landscapes, and emerging trends., • Collaborate with cross-functional teams (marketing, finance, product, operations) to support growth initiatives., • Maintain an active pipeline of prospects and provide regular performance reporting to leadership. Qualifications: • Proven experience in management consulting or a related field., • Strong analytical and problem-solving skills., • Excellent communication and interpersonal abilities., • Ability to work independently and as part of a team. Why Join Us? • Be part of a seasoned team with extensive experience in the IT sector., • Contribute to large and critical projects that make a real impact.

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  • Volunteer fundraising Officer
    Volunteer fundraising Officer
    19 days ago
    Part-time
    London

    The Social Supermarket Initiative (SSI) is a community-led social enterprise tackling food insecurity and promoting sustainable community growth through our affordable supermarket model, outreach programmes, and ethical partnerships. We are seeking a Volunteer Fundraising Officer to support SSI’s financial sustainability and growth. This role will focus on securing funding through grant writing, donor engagement, and community fundraising initiatives, ensuring SSI can continue delivering its mission and expanding its social impact. Key Responsibilities • Identify, research, and pursue grant opportunities, donor funding, and community fundraising streams., • Develop high-quality, persuasive, and compliant funding proposals and applications., • Maintain SSI’s funding tracker, calendar, and reporting systems., • Build and maintain relationships with funders, local partners, and community stakeholders., • Support outcome and impact reporting to funders and the board., • Contribute to SSI’s fundraising strategy and advise on opportunities for growth. Core Duties • Ensure fundraising and grant activities align with SSI’s mission and compliance standards., • Exercise professionalism, diligence, and integrity in all fundraising matters., • Safeguard financial accuracy and transparency in proposals and reports., • Collaborate with internal teams to gather data, stories, and supporting evidence for applications., • Create compelling marketing materials to promote fundraising initiatives across various channels., • Join working groups or project committees related to fundraising and development. Expectations of the Role • Attend and contribute to team meetings and planning sessions., • Stay informed about trends in funding, social enterprise, and community development., • Participate in project groups or campaigns where relevant to fundraising objectives., • Maintain confidentiality and uphold SSI’s ethical standards, including diversity and inclusion. About You Essential • Commitment to SSI’s mission and community impact., • Strong communication, collaboration, and organisational skills., • Experience in fundraising, grant writing, or donor management., • Solutions-driven mindset, with attention to detail and accuracy in proposals and budgets. Desirable • Knowledge of social enterprise, food systems, sustainability, or community engagement., • Understanding of finance, governance, or nonprofit operations., • Lived experience of food insecurity or involvement in community-led initiatives. What We Offer • Opportunity to contribute to a purpose-driven social enterprise with measurable community impact., • Hands-on experience in fundraising, grant writing, and donor management., • Networking opportunities through community events and partnerships., • Reimbursement of reasonable travel and meeting expenses., • Training and professional development to support growth and impact on SSI’s mission. How to Apply Please send your CV (max 2 pages) and a short statement (max 300 words) outlining your interest in the role and relevant experience.

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  • Education Consultant
    Education Consultant
    26 days ago
    Full-time
    Ilford

    🌟 We’re Hiring! Join Our Team at M&N Education🌟 📍 London, United Kingdom 💼 Full-Time Job Title: Education Consultant Salary: Negotiable Key Duties and Responsibilities Advise students on suitable universities, programmes, and academic pathways based on individual backgrounds and career goals. Assess student academic records and provide guidance on eligibility for higher education programmes. Support students throughout the university application process, including reviewing documentation and ensuring timely, accurate submission. Conduct one-to-one consultations, interviews, and counselling sessions addressing both academic and personal concerns. Deliver presentations, workshops, and information sessions on UK higher education and admissions procedures. Maintain accurate records of student interactions, progress, and applications for internal monitoring and compliance. Liaise with universities, colleges, and partner institutions to facilitate application and admission processes. Provide guidance on scholarships, student finance options, and funding opportunities. Stay updated with UK education policies, university admissions standards, and relevant immigration rules. Ensure all activities comply with organisational policies, data protection, and Home Office sponsor duties. Required Skills and Qualifications Bachelor’s degree or higher in Education, Social Sciences, Business, or a related field. Strong understanding of the UK higher education system and admissions processes. Excellent communication, advisory, and interpersonal skills. Ability to assess academic backgrounds and provide professional guidance.

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  • BUSINESS & FINANCIAL PROJECT MANAGEMENT PROFESSIONAL
    BUSINESS & FINANCIAL PROJECT MANAGEMENT PROFESSIONAL
    28 days ago
    Full-time
    Norbury, London

    Employer: M&N Brothers Ltd 📌 Work Location: 1513–1515 London Road, Norbury, London, SW16 4AE 🕒 Employment Type: Full-Time, Permanent ⏰ Working Hours: Monday to Friday, 9:00 AM – 5:00 PM (40 hours per week) 💷 Salary: £42,000 per annum M&N Brothers Ltd is a well-established property management and business services company operating across London. We specialise in property operations, financial planning, and strategic project development. As part of our expansion, we are looking for a highly skilled Business and Financial Project Management Professional to support our executive operations and lead high-value business initiatives. Role Overview The successful candidate will manage complex business and financial projects, monitor organisational performance, and provide strategic support to senior management. This role combines financial expertise, project leadership, and operational analysis to drive company growth. Key Duties & Responsibilities • Lead business and financial projects from planning through to completion., • Conduct financial analysis, risk assessments, and performance evaluations to support decision-making., • Prepare business cases, project plans, feasibility studies, and financial forecasts., • Develop and monitor budgets, financial models, KPIs, and operational reports., • Coordinate with internal teams, clients, external partners, and stakeholders to deliver project objectives., • Identify operational inefficiencies and implement process improvements., • Ensure compliance with UK financial regulations, reporting standards, and internal policies., • Prepare high-quality project documentation, presentations, and executive reports., • Support long-term business planning, investment analysis, and portfolio management., • Contribute to strategic initiatives that improve company growth and operational performance. Required Skills, Experience & Qualifications • Bachelor’s degree (or equivalent) in Business, Finance, Project Management, Economics, or related field., • Minimum 3 years’ experience in business project management, financial management, or strategic planning., • Proven ability to manage complex projects and meet deadlines., • Strong analytical skills with expertise in financial analysis, budgeting, and forecasting., • Excellent communication, presentation, and stakeholder management skills., • Advanced knowledge of MS Office, especially Excel and PowerPoint., • Ability to work independently, manage workloads efficiently, and deliver accurate results. Why Work With Us • Highly competitive salary, • Professional and supportive work culture, • Opportunities for long-term career growth, • Structured working hours and a stable employment environment

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  • Hotel Reception/Host and Housekeeping - Boutique Hotels Across UK
    Hotel Reception/Host and Housekeeping - Boutique Hotels Across UK
    2 months ago
    £41699–£41700 yearly
    Full-time
    London

    Job Opportunity: Hospitality Associate for Boutique Hotels Across the UK Company Overview Join a network under the partner company of 100 Boutique Hotels across the UK, a global leader in hospitality. Position: Hotel/Host and Housekeeping - Hospitality Associate This role involves 30% receptionist and 70% cleaning ( housekeeping ) duties, two jobs in one. Requirements: Minimum two months experience as a Receptionist/Host. Minimum one year of experience in Housekeeping. Strong command of English (written and spoken). Be flexible with time The right to work in UK DBS check ( optional ) Willingness to relocate and reside at the hotel (if required). Available Locations and Openings: 1. Staines-upon-Thames Heathrow T5 - 3 candidates request, 2. Sunday Box Hill Burford Bridge Hotel - 2 candidates request, 3. Winchester Wessex Hotel by Sunday - 6 candidates request, 4. Exeter Rougemont hotel by Sunday - 4 candidates request, 5. Holland House Hotel Cardiff By Sunday - 8 candidates request, 6. Walton Hall Hotel & Spa by Sunday - 6 candidates request, 7. Bristol Grand Hotel By Sunday - 4 candidates request, 8. Atlantic Tower Liverpool - 6 candidates request What We Offer Full time contract directly with the employing company. Salary: £41,700 per year before tax, paid monthly under a full-time employment contract. Training: Mandatory training program 1 year. This is a company policy requirement for all new hires. Optional only: Accommodation: on-site accommodation provided by the employing company at a cost per month. Candidates may opt out if accommodation is not needed. No Upfront Costs, no payment in advance. All deductions for accommodation (if you need accommodation) and training are applied only after employment begins and after you receive your first month's salary Key Responsibilities: Perform detailed inspection and quality assurance checks across assigned areas to maintain brand-mandated levels of cleanliness, presentation, and guest comfort. Identify and report preventive maintenance requirements, room discrepancies, and lost & found incidents through prescribed digital or manual reporting channels. Deliver guest service interactions with courtesy and precision, in line with Belvilla Service Behavioural Standards. Comply with all health, safety, and environmental protocols, including local regulatory norms and Belvilla Hygiene Management Guidelines (BHG). Ensure proper calibration, storage, and upkeep of cleaning tools, housekeeping carts, and material inventories in accordance with audit and compliance schedules. Support front-of-house operations by welcoming guests with a professional demeanor consistent with Belvilla Guest Experience Framework. Administer room allocation systems, reservations, and guest communication workflows through designated Property Management Systems (PMS). Handle telephonic, digital, and in-person guest correspondence with efficiency and data-confidentiality compliance. Coordinate seamlessly with housekeeping, maintenance, and operations control teams to optimize room readiness and turnaround timelines. Maintain accurate documentation of guest profiles, billing records, and transaction reports, ensuring compliance with Belvilla Finance Control Policies. Execute cash and digital payment handling, invoice issuance, and reconciliation in alignment with internal audit controls. Provide destination and property-related information, facilitating guest mobility and local experiences in accordance with Belvilla’s Host Culture Principles. Execute comprehensive guest room and public-area servicing in accordance with Belvilla Brand Standards and defined Standard Operating Procedures (SOPs). Conduct systematic linen management, bed-making, and inventory replenishment of in-room amenities and bathroom consumables, ensuring adherence to hygiene benchmarks. Application Process Interviews will be conducted via online video directly with the employed company hiring team, where a detailed job description will be provided. We are committed to a professional and transparent recruitment process. How to Apply Submit your application, including your CV. Join Our Team Be part of a dynamic hospitality group dedicated to excellence. We value seriousness, professionalism, and a passion for guest satisfaction. Apply today to start your career with us! Thank you for your interest!

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  • Business Development Manager
    Business Development Manager
    2 months ago
    £55200–£57000 yearly
    Full-time
    Borehamwood

    About Us Renuva Ltd is a London-based home renovation and construction company dedicated to transforming residential spaces through exceptional design, craftsmanship, and customer care. From kitchens and bathrooms to full home renovations, loft conversions, and extensions, we combine innovative design with technical excellence to deliver projects that go beyond renovation and redefine living. As a growing and ambitious company, we’re expanding our operations and client base across London and surrounding areas. We’re now seeking an experienced Business Development Manager to help shape our next phase of growth and strengthen our market presence within the home improvement and construction industry. About the Role We’re looking for a driven and strategic Business Development Manager who will take ownership of business growth initiatives, develop strong client relationships, and contribute to the company’s overall direction. The ideal candidate will have proven experience in business development and corporate management, ideally within the construction, property, or home renovation sectors, and a passion for delivering measurable results through smart strategy and client engagement. Key Responsibilities • Collaborate with senior management to define and expand the range of products and services offered., • Develop and execute effective business growth and sales strategies aligned with company goals., • Conduct market research, customer surveys, and competitor analysis to identify new opportunities., • Recruit, mentor, and train junior sales or marketing staff as needed., • Stay informed on industry trends, emerging technologies, and competitor activity., • Identify and pursue new business opportunities, partnerships, and B2B collaborations., • Prepare and present business proposals, sales forecasts, and marketing campaign plans., • Manage client relationships to ensure exceptional customer satisfaction and repeat business., • Participate in marketing, networking, and promotional events to represent Renuva., • Provide leadership and mentoring to junior staff or marketing assistants as required., • Work closely with management to enhance business processes across departments. Desirable Cross-Functional Experience Candidates with additional knowledge or qualifications in the following areas will have a strong advantage: Requirements • Proven track record as a Business Development Manager, Corporate Management, or Senior Sales/Marketing role., • Experience within construction, renovation, property, or related sectors preferred., • Excellent communication, negotiation, and relationship management skills., • Strong analytical and problem-solving ability., • Strategic thinker with a data-driven and results-focused mindset., • Capable of working independently and collaboratively., • Familiar with CRM software and business reporting tools., • Bachelor’s degree in Business, Marketing, or related discipline., • Must have the right to work in the UK. Benefits • Competitive annual salary (£55,200)., • Performance-based incentives and growth opportunities., • Collaborative, supportive working culture., • Opportunity to shape the future of a growing London-based brand., • Modern office in Borehamwood (North London), with hybrid flexibility for the right candidate. Why Join Renuva At Renuva, we believe that great spaces start with great people. Joining us means becoming part of a company that values innovation, transparency, and craftsmanship. You’ll work in an environment where your ideas are heard, your work is valued, and your professional growth is encouraged. This is an exciting opportunity to play a key role in our journey as we continue to expand and make a name as one of London’s trusted home renovation specialists. How to Apply If you’re a motivated, strategic, and results-oriented professional ready to take the next step in your career, we’d love to hear from you. Please apply with your CV and a short cover letter explaining how your skills can contribute to Renuva’s growth.

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  • Client Relationship Manager (FINANCIAL SERVICES)
    Client Relationship Manager (FINANCIAL SERVICES)
    2 months ago
    £25000–£27000 yearly
    Full-time
    London

    Overview: The Client Relationship Manager will be responsible for building, maintaining, and developing long term relationships with clients in the financial services sector. The role requires a deep understanding of financial products and services, excellent communication skills, and the ability to deliver a high standard of client care. Key Responsibilities: • Act as the primary point of contact for a portfolio of clients, ensuring their needs are met efficiently and professionally, • Develop strong relationships with clients to understand their financial goals and provide tailored solutions, • Coordinate with internal teams to deliver consistent service and resolve client issues promptly, • Monitor client satisfaction and proactively identify opportunities for improvement, • Support business development initiatives by identifying opportunities to grow existing accounts and attract new clients, • Ensure all client interactions and records comply with regulatory and company standards, • Prepare regular reports on client activity, service delivery, and performance metrics, • Proven experience in a client relationship or account management role within financial services or a related industry, • Strong knowledge of financial products, investment solutions, or wealth management services, • Excellent communication and interpersonal skills with the ability to build trust and credibility with clients, • Strong analytical and problem-solving skills with attention to detail, • Ability to manage multiple priorities and work effectively under pressure, • Competence in CRM systems and Microsoft Office applications, • Bachelor’s degree in Finance, Business, Economics, or a related field (or equivalent professional experience), • Client focused and results driven, • Professional and confident manner, • Proactive and solution oriented approach, • Excellent organisational and time management skills, • Commitment to continuous learning and professional development

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