The Shop Manager will be responsible for the day-to-day operation and overall management of the Tops Pizza takeaway branch located in Walton. This role requires strong leadership, operational oversight, and excellent customer service skills to ensure smooth running of the store, staff performance, product quality, and customer satisfaction. Key Responsibilities: Operational Management: Oversee the daily operations of the takeaway shop, ensuring timely and accurate food preparation and delivery. Manage stock levels, order supplies, and ensure proper inventory control to avoid shortages or wastage. Ensure cleanliness, hygiene, and safety standards are consistently maintained in accordance with food safety regulations. Handle any on-site issues with equipment, supplies, or service, escalating as required. Staff Management: Recruit, train, supervise, and schedule staff including kitchen crew, delivery drivers, and front-of-house employees. Provide leadership, motivation, and support to the team to maintain high morale and productivity. Monitor staff performance and implement disciplinary measures or performance improvement plans where necessary. Maintain compliance with employment laws, including health and safety, working hours, and pay requirements. Customer Service: Ensure exceptional customer service is delivered consistently across all interactions – in-store, phone, and online. Address customer complaints and feedback professionally and promptly to resolve any issues and maintain customer loyalty. Monitor delivery times and service efficiency to meet or exceed customer expectations. Financial Management: Oversee cash handling procedures and ensure accurate daily reconciliation of sales and expenditures. Assist in budgeting, cost control, and achieving sales targets. Implement promotional strategies to boost sales and improve customer reach. Compliance and Reporting: Ensure compliance with all food hygiene, safety, and licensing regulations. Maintain required documentation including health & safety logs, food temperature records, and delivery logs. Provide regular reports on staff performance, sales trends, and operational challenges to senior management.
Job Summary We are seeking an experienced and results-driven Sales Manager to lead our sales team, drive revenue growth, and expand our market presence. The Sales Manager will be responsible for developing strategic sales plans, managing key customer relationships, mentoring sales staff, and achieving monthly and annual sales targets. Key Responsibilities Develop and implement effective sales strategies to achieve business objectives. Lead, train, and motivate a team of sales representatives to exceed performance targets. Identify new business opportunities and ensure customer satisfaction and retention. Conduct regular market research and competitor analysis to stay ahead in the industry. Manage the entire sales process from lead generation to closing deals. Monitor and report on sales performance metrics, adjusting strategies as needed. Maintain strong relationships with key clients and stakeholders. Collaborate with the marketing team to plan and execute promotional campaigns. Prepare sales forecasts, budgets, and regular reports for senior management. Ensure compliance with company policies, pricing structures, and quality standards. Qualifications and Skills Bachelor's degree in Business, Marketing, or a related field (MBA is a plus). 4–7 years of proven experience in a sales leadership role. Strong understanding of sales techniques, customer relationship management (CRM) tools, and market dynamics. Excellent communication, negotiation, and interpersonal skills. Leadership and team management abilities. Analytical mindset with strong problem-solving skills. Ability to work under pressure and meet tight deadlines. Proficiency in MS Office and sales software (e.g., Salesforce, Zoho CRM).
Yiewsley Food Centre, a growing and customer-focused retail business, is seeking a dedicated and results-driven Shop Manager to lead daily store operations and drive continued business growth. This is a fantastic opportunity for an experienced retail professional to take the next step in their career with a dynamic and supportive team. Key Responsibilities: Oversee end-to-end store operations, ensuring efficiency and compliance Lead, manage, and motivate the team to achieve sales and service goals Create shift schedules, delegate tasks, and monitor team performance Maintain high standards of customer service and handle escalated issues Manage stock levels, ordering, inventory, and merchandising Analyse sales trends and implement action plans to drive revenue Ensure store presentation, hygiene, and safety standards are consistently met Collaborate with senior management on strategic planning and improvements Recruit, train, and develop staff to uphold company values and performance standards Produce operational and financial reports as required Requirements: Minimum 3 years of experience in a retail management or senior supervisory role Strong leadership, communication, and team-building skills Proven ability to manage operations and meet KPIs Excellent problem-solving and decision-making abilities Good understanding of retail compliance, stock control, and health & safety Proficiency in Microsoft Office and basic financial reporting Ability to work flexible hours, including weekends and holidays Hour: 37.5 Hours per/week If you are a experienced Shop manager (Retail) and looking for a dynamic and fast-paced working environment and are ready to take on a new challenge, we want to hear from you! To apply, please submit your CV outlining your relevant experience and qualifications.