Sales and Customer Services Administrator
1 month ago
Wolverhampton
Sales and Customer Services Administrator Your new company Hays are working with a large retail business based centrally in Wolverhampton recruiting for a Sales and Customer Services Administrator on a permanent basis. This is an exciting opportunity with lots of opportunities for growth. This is a very exciting role for an innovative and experienced individual, to grow with us at a time of expansion. Reporting to Senior Sales and Customer Services and being part of a friendly team. They are looking for someone who is self-motivated, articulate and customer-focused but also interested in a career in Sales. Your new role • Processing orders via telephone, fax and email onto a bespoke CRM system., • Cold calling - market mapping., • Processing inbound queries via both telephone and email quickly and in a professional manner., • Support the retention and growth of the customer base by continually liaising with current customers and prospecting for new customers via own initiative or using our call list system., • Regularly updating the customer database to ensure that all details are up to date and accurate., • Advising customers of available products and offering alternatives that best fit their needs., • Form meaningful customer relationships through conversations where you identify, understand and meet their needs, providing access to specialist advice where required., • Liaising with warehouse and distribution to ensure orders arrive on time., • Log customer issues as well as responding to and solving customer problems / queries / complaints., • General administrative duties., • Take on any other responsibilities or tasks that are within your skills and abilities whenever reasonably asked. What you'll need to succeed • You’ll need to be a highly organised, confident and an articulate individual who can work effectively under pressure.• Experience in sales/telesales, • You will need to have good time management skills and able to prioritise your workload., • The ability to work well within a team across a range of people and recognise opportunities to secure increased business on behalf of the Company., • Proficiency with MS Office applications., • The ability to use own initiative., • Excellent interpersonal skills including first-class written and spoken English, • Work accurately with attention for detail., • Self-motivated and passionate., • Enthusiastic and an effective team member. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4669520