Customer Service Claims Handler
8 days ago
Liverpool
Job Title: Customer Service Claims Handler Location: Liverpool Salary: £25,877 to £32,702 Plus up a performance related bonus of £1500 per year, £375 paid quarterly, eligible for consideration after successful completion of probation Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 9:00am to 5:30pm In the role of Claims handler, you will effectively manage a portfolio of motor claims encompassing property damage and accident damage from infancy through to settlement. You will also ensure indemnity spend is minimised by commercial decision making. What you will be doing: • Accountability for own performance against set objectives., • Validate all claims for indemnity and fraud., • Proactive and correct assessment of liability., • Accurate quantum assessment of claims presented using the relevant tools available to assist., • Application of accurate reserves in line with company guidelines., • Adherence to best practice and key strategies., • Effective file and portfolio management., • Ability to work in a culture of openness, trust, and respect., • Strong organisation skills with the ability to prioritise tasks., • Ability to fact find and analyse information to result in accurate decision making. At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK andreached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: • We run through walls for our customers and each other, • We challenge the status quo, • We succeed when we help those around us succeed, • 35 days' holiday (including bank holidays) with additional buy/sell options, • 24/7 mental health support & free counselling available, • Grow with us: Through career fairs, leadership programs, and learning on the go!, • Flexible benefits, including early access to salary via our internal platform, • Hybrid working options to support work-life balance and individual needs These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: • Mindful Employer - championing mental health and wellbeing, • Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities, • Menopause Friendly accredited - supporting every stage of life, • Armed Forces Covenant signatory - honouring those who serve, • Great Places to Work 2024/25 - fostering an engaging and positive workplace culture, • Best Place to Work for Development - proud to be investing in people's future A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Candidates with experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Insurance Claims Executive, Claims Account Manager may all be considered.