IT Helpdesk Technician
hace 10 días
Derby
IT Helpdesk Technician Derby Permanent £27,000 Base + Benefits IT Helpdesk Technician needed for an established + expanding IT solutions business based in Derby. This is a permanent, full-time position working on site from the company's head office in Derby. Start ASAP ideally in March/April 2026. Prior experience of working in an IT Support, Helpdesk, or Service Desk role including repairing / supporting IT equipment and hardware. Key skills, experience + duties will include: Providing remote IT Helpdesk Support to customers by phone, email + chat. Hardware diagnostics, repairing returned hardware, testing + configuring bespoke software solutions. Liaising with suppliers to manage stock, managing shipping, dispatch + logistics. Working knowledge of Windows + Android operating systems, MS Office + CRM systems preferred. Experience of EPOS systems + related hardware is advantageous but not essential. Soft Skills: logical, work ethic, eye for detail, organisation, prioritisation, communication, self-motivated, collaborative. Out of Hours support on a team rota basis (typically 1 week in 5). Benefits include: 25 days holiday (plus BHs) + day off on your birthday + pension + life insurance + health care + OOH bonus + More