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How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance — and we’re putting wellbeing first. That’s why we’re proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW — and others are preparing to roll it out as soon as they reach full staffing. So, whether it’s already in place or just around the corner, now’s the perfect time to join #teamOFG. Job Title: Design & Food Tech Teacher Location: Baston House School, Bromley, Kent BR2 7AB Salary: £39,000 - £46,000 per annum, dependent on experience (not pro rata) Hours: 37.5 hours per week | Monday to Friday | 8.30am – 4.30pm Contract: Permanent | Term Time Only Start: December 2025 UK applicants only; no sponsorship available As part of our continued growth, Baston House School in Bromley is seeking an experienced Design & Food Technology Teacher to join our dynamic and supportive team, inspiring pupils to explore creativity and develop practical skills. About the Role At Baston House, we believe learning should be engaging, hands-on, and full of possibilities. You will deliver exciting lessons that encourage pupils to explore, experiment, and discover new skills—whether in smart materials, CAD/CAM, graphics, textiles, resistant materials, electronics, photography, or animation. We welcome teachers who are passionate about developing their own expertise alongside pupils, bringing energy, creativity, and a growth mindset to the classroom every day. You’ll be part of a team that values collaboration, innovation, and the celebration of each child’s achievements. What You’ll Be Doing • Deliver inspiring, practical lessons that bring learning to life, • Develop creative resources and activities tailored to pupils’ needs, • Support pupils’ social, emotional, and academic development, • Maintain a safe, inclusive, and engaging classroom environment, • Collaborate with colleagues, parents, and external professionals to enhance learning, • Participate in ongoing professional development, sharing ideas and learning with the team, • Qualified Teacher Status (QTS), • Experience working with autistic or SEN pupils (highly desirable), • Creative, adaptable, and enthusiastic about inspiring young people, • Collaborative, supportive, and committed to fostering an inclusive school environment About Us Baston House is an independent day specialist provider of education and care for young people and adults aged 5 to 19 years who have been diagnosed with Autism (ASC). Baston House School ensures that our school environment supports learning and promotes the well-being of pupils and staff through a strong sense of community cohesion. Creating a sense of community, develop social understanding, improve well-being, enhance academic achievement, and develop independence are at the root of our school community. We work hard to provide a safe school where pupils are included in every aspect of school life. For over 19 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. We are a leading provider of education for neurodivergent young people and young adults. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running. Why join Options Autism? We place the outcomes of the pupils in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you’ll get an exceptional reward package including: • Life Assurance, • Pension scheme with options to increase your contributions, • A wide range of health, wellbeing, and insurance benefits, • 100’s of discount options valid in the UK and abroad, • Cycle to Work Schemes, • Electric Car Purchase Scheme, • Critical illness cover *You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales. #1

How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance — and we’re putting wellbeing first. That’s why we’re proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW — and others are preparing to roll it out as soon as they reach full staffing. So, whether it’s already in place or just around the corner, now’s the perfect time to join #teamOFG. Job Title: Headteacher Location: Baston House School, Bromley, Kent Salary: Up to £100,000 per annum dependent on experience and qualifications (not pro rata) Hours: Monday to Friday Contract: Permanent | Term Time Only Start: From April 2026 or sooner UK applicants only; no sponsorship available. Are you an innovative, strategic leader passionate about transforming the lives of children and young people? Baston House School, an established Options Autism school within the Outcomes First Group, is seeking an exceptional Headteacher to lead our thriving community. This is a unique opportunity to build on an already strong foundation — shaping the vision, culture, and direction of a school that empowers pupils with autism and complex needs to flourish academically, socially, and emotionally. You will lead a talented team, embedding a culture of high expectations, aspiration, and personalised support. About the Role As Headteacher, you won’t just manage a school — you’ll set the vision, inspire a passionate team, and create an environment where innovation, inclusion, and excellence are at the heart of everything we do. You will champion personalised education, foster confidence and independence in pupils, and ensure our curriculum, pastoral support, and enrichment opportunities are tailored to each child’s strengths and potential. You’ll lead with purpose, guiding a dedicated team of educators, therapists, and support staff, building a collaborative culture where professional growth, creativity, and innovation are celebrated. From safeguarding and compliance to operational excellence and strategic development, you will be the driving force that ensures Baston House remains a centre of excellence for specialist autism education. This is a rare opportunity for a Headteacher who is ambitious, compassionate, and ready to leave a lasting legacy, shaping futures, unlocking potential, and transforming the lives of young people every single day. Who We’re Looking For We are seeking a dynamic, forward-thinking leader with: • Proven leadership experience as a Headteacher or Deputy Headteacher, • Expertise in autism, SEN, and complex behavioural needs, • Strong knowledge of Ofsted frameworks, school improvement, and raising attainment, • Experience in budget and resource management, • A relevant teaching qualification and the ability to inspire, motivate, and develop teams This is a rare opportunity for a visionary Headteacher to make a tangible difference — driving innovation, shaping futures, and ensuring every pupil at Baston House has the opportunity to succeed, be confident, and lead a fulfilling life. About Us Baston House is an independent day specialist provider of education and care for young people and adults aged 5 to 19 years who have been diagnosed with Autism (ASC). Baston House School ensures that our school environment supports learning and promotes the well-being of pupils and staff through a strong sense of community cohesion. Creating a sense of community, develop social understanding, improve well-being, enhance academic achievement, and develop independence are at the root of our school community. We work hard to provide a safe school where pupils are included in every aspect of school life. For over 19 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. We are a leading provider of education for neurodivergent young people and young adults. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. We are really proud to say that in 2025, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the sixth year running. Why join Options Autism? We place the outcomes of the pupils in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you’ll get an exceptional reward package including: • Life Assurance, • Pension scheme with options to increase your contributions, • A wide range of health, wellbeing, and insurance benefits, • 100’s of discount options valid in the UK and abroad, • Cycle to Work Schemes, • Electric Car Purchase Scheme, • Critical illness cover *You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales. #1

How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance — and we’re putting wellbeing first. That’s why we’re proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW — and others are preparing to roll it out as soon as they reach full staffing. So, whether it’s already in place or just around the corner, now’s the perfect time to join #teamOFG. Job Title: KS3 Nurture Teacher (Paternity Cover) Location: Baston House School, Bromley, Kent BR2 7AB Salary: £39,000 - £46,000 per annum, dependent on experience (not pro rata) Hours: 37.5 hours per week | Monday to Friday | 8.30am – 4.30pm Contract: Permanent | Term Time Only Start: December 2025 UK applicants only; no sponsorship available Baston House School is seeking a dedicated and inspiring KS3 Nurture Teacher to join our team on a permanent basis. This is an exciting opportunity for a passionate teacher to make a real difference in the lives of pupils with autism and additional needs. You will help create an inclusive, supportive environment where every pupil can thrive academically, socially, and emotionally. About the Role You will lead a small Key Stage 3 nurture class, delivering a broad, balanced curriculum tailored to individual EHCPs while promoting life skills, emotional regulation, communication, and independence. You will be part of a multidisciplinary team—including speech and language therapists, occupational therapists, behaviour analysts, and pastoral staff—working together to remove barriers to learning and ensure every pupil feels valued and supported. Key Responsibilities • Plan and deliver engaging, differentiated lessons tailored to individual EHCPs, • Create a safe, structured, and nurturing learning environment, • Promote pupil wellbeing, confidence, and emotional development alongside academic progress, • Use a range of teaching strategies and assistive technologies to meet individual needs, • Monitor, assess, and report on pupil progress using school systems, • Work closely with parents/carers and external professionals to provide holistic support, • Participate in school life, including staff meetings, CPD, and school events, • Maintain accurate records of behaviour, incidents, and pupil progress, • Qualified Teacher Status (QTS) or equivalent, • Experience teaching pupils with autism or learning difficulties, • Strong classroom management and behaviour regulation skills, • Ability to plan and adapt lessons for a range of learning styles and abilities, • Excellent communication, teamwork, and organisational skills, • Knowledge of TEACCH, PECS, SCERTS, or similar frameworks, • Experience in specialist or alternative provision settings, • Understanding of trauma-informed practice and positive behaviour support, • Ability to deliver a nurture-based curriculum and contribute to social/emotional learning About Us Baston House is an independent day specialist provider of education and care for young people and adults aged 5 to 19 years who have been diagnosed with Autism (ASC). Baston House School ensures that our school environment supports learning and promotes the well-being of pupils and staff through a strong sense of community cohesion. Creating a sense of community, develop social understanding, improve well-being, enhance academic achievement, and develop independence are at the root of our school community. We work hard to provide a safe school where pupils are included in every aspect of school life. For over 19 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. We are a leading provider of education for neurodivergent young people and young adults. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. We are really proud to say that in 2025, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the sixth year running. Why join Options Autism? We place the outcomes of the pupils in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you’ll get an exceptional reward package including: • Life Assurance, • Pension scheme with options to increase your contributions, • A wide range of health, wellbeing, and insurance benefits, • 100’s of discount options valid in the UK and abroad, • Cycle to Work Schemes, • Electric Car Purchase Scheme, • Critical illness cover *You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales. #1

A Day in the Life of an Ipsos Field Market Research Interviewer Imagine it: It’s Wednesday afternoon. You’ve enjoyed your day, and now it’s time for your shift as a Field Market Research Interviewer! You’re heading out for a scheduled 6-hour shift (starting around 1 or 2pm), one of three you’ve pre-booked for the week, consisting of weekdays and weekends between the hours of 9am and 8pm. You hop in your car - you’ll need that, business insurance and a valid driver’s licence for this job - and head to a neighbourhood nearby. Your mission? Chatting with people about their opinions and experiences - right at their doorstep! You’ll be going door-to-door, inviting people to participate in surveys. Don’t worry; we provide all the training you need to feel confident approaching people, even if they weren’t expecting a visit. And to make things easier, we offer mileage reimbursement for your travels. You’ll use a company-provided tablet to record their answers, so no need to worry about paperwork. And the best part? You’re making a real difference! The information you gather helps businesses and organisations make decisions that impact your community. What else makes Ipsos special? • We’re committed to creating a diverse and inclusive workplace. Ipsos has been recognised by The Times as one of the top 50 companies for gender balance in the UK for two years running!, • We provide award-winning training, setting you up for success., • We’re socially conscious and committed to making a positive impact. Our BELONG networks help create a welcoming and inclusive environment for everyone., • Ipsos More: A fantastic platform offering discounts on everything from clothing and holidays to household goods and everyday shopping essentials. Treat yourself while saving money!, • Ipsos Wellbeing: A dedicated resource to support your wellbeing, with tips and advice on staying active, eating well, and practicing mindfulness. This job might be for you if: • You love meeting new people and hearing their stories., • You’re comfortable striking up conversations and putting people at ease, even in unexpected situations., • You’re looking for a part-time gig that lets you choose your hours (at least 12 hours per week in pre-booked 6-hour shifts) and be your own boss., • You’re passionate about your community and want to have a voice in shaping its future. Sound like a good fit? Apply now and join our team of Market Research Interviewers.

A Day in the Life of an Ipsos Field Market Research Interviewer Imagine it: It’s Wednesday afternoon. You’ve enjoyed your day, and now it’s time for your shift as a Field Market Research Interviewer! You’re heading out for a scheduled 6-hour shift (starting around 1 or 2pm), one of three you’ve pre-booked for the week, consisting of weekdays and weekends between the hours of 9am and 8pm. You hop in your car - you’ll need that, business insurance and a valid driver’s licence for this job - and head to a neighbourhood nearby. Your mission? Chatting with people about their opinions and experiences - right at their doorstep! You’ll be going door-to-door, inviting people to participate in surveys. Don’t worry; we provide all the training you need to feel confident approaching people, even if they weren’t expecting a visit. And to make things easier, we offer mileage reimbursement for your travels. You’ll use a company-provided tablet to record their answers, so no need to worry about paperwork. And the best part? You’re making a real difference! The information you gather helps businesses and organisations make decisions that impact your community. What else makes Ipsos special? • We’re committed to creating a diverse and inclusive workplace. Ipsos has been recognised by The Times as one of the top 50 companies for gender balance in the UK for two years running!, • We provide award-winning training, setting you up for success., • We’re socially conscious and committed to making a positive impact. Our BELONG networks help create a welcoming and inclusive environment for everyone., • Ipsos More: A fantastic platform offering discounts on everything from clothing and holidays to household goods and everyday shopping essentials. Treat yourself while saving money!, • Ipsos Wellbeing: A dedicated resource to support your wellbeing, with tips and advice on staying active, eating well, and practicing mindfulness. This job might be for you if: • You love meeting new people and hearing their stories., • You’re comfortable striking up conversations and putting people at ease, even in unexpected situations., • You’re looking for a part-time gig that lets you choose your hours (at least 12 hours per week in pre-booked 6-hour shifts) and be your own boss., • You’re passionate about your community and want to have a voice in shaping its future. Sound like a good fit? Apply now and join our team of Market Research Interviewers.

A Day in the Life of an Ipsos Field Market Research Interviewer Imagine it: It’s Wednesday afternoon. You’ve enjoyed your day, and now it’s time for your shift as a Field Market Research Interviewer! You’re heading out for a scheduled 6-hour shift (starting around 1 or 2pm), one of three you’ve pre-booked for the week, consisting of weekdays and weekends between the hours of 9am and 8pm. You hop in your car - you’ll need that, business insurance and a valid driver’s licence for this job - and head to a neighbourhood nearby. Your mission? Chatting with people about their opinions and experiences - right at their doorstep! You’ll be going door-to-door, inviting people to participate in surveys. Don’t worry; we provide all the training you need to feel confident approaching people, even if they weren’t expecting a visit. And to make things easier, we offer mileage reimbursement for your travels. You’ll use a company-provided tablet to record their answers, so no need to worry about paperwork. And the best part? You’re making a real difference! The information you gather helps businesses and organisations make decisions that impact your community. What else makes Ipsos special? • We’re committed to creating a diverse and inclusive workplace. Ipsos has been recognised by The Times as one of the top 50 companies for gender balance in the UK for two years running!, • We provide award-winning training, setting you up for success., • We’re socially conscious and committed to making a positive impact. Our BELONG networks help create a welcoming and inclusive environment for everyone., • Ipsos More: A fantastic platform offering discounts on everything from clothing and holidays to household goods and everyday shopping essentials. Treat yourself while saving money!, • Ipsos Wellbeing: A dedicated resource to support your wellbeing, with tips and advice on staying active, eating well, and practicing mindfulness. This job might be for you if: • You love meeting new people and hearing their stories., • You’re comfortable striking up conversations and putting people at ease, even in unexpected situations., • You’re looking for a part-time gig that lets you choose your hours (at least 12 hours per week in pre-booked 6-hour shifts) and be your own boss., • You’re passionate about your community and want to have a voice in shaping its future. Sound like a good fit? Apply now and join our team of Market Research Interviewers.

ROLE PURPOSE: To manage the professional delivery of corporate governance across GEDU including providing high-quality servicing for the Board of Directors, Executive Boards, and the Standing Committees of the Boards. To assist the Head of Governance leading the ongoing development of governance processes and procedures keeping informed by the relevant national and international directives, policy developments and good practice. ROLE and RESPONSIBILITIES: • Lead with the planning and co-ordination of the Governance calendar., • Ensure reporting deadlines are met in line with the Boards and Committee’s term of reference., • Provide high quality and accurate advice and guidance on governance that is based on an up-to-date understanding of a broad range of issues, systems and processes, best practice and frameworks., • Provide high quality secretariat support to senior boards and committees, assuring the quality and timeliness of agendas and minutes and their distribution, and following up on actions., • With the Head of Governance, lead the elections to senior committees., • Actively promote risk management best practice and embedding risk management throughout the organisation., • Take on any special projects or assist the Head of Governance as required., • Provide high quality communications between the Governance Team and Gedu Institutions, Directors, and senior members of the organisation., • Provide high quality secretariat support to Boards and Committees including distribution of agendas, minutes and actions., • Work closely with the Head of Governance and the senior leadership team to ensure regulatory compliance is met., • Act as liaison between corporate and academic governance teams., • Line manage and support the Governance Officer., • Develop a network of influence with senior GEDU officers and external peers., • Provide high quality written and oral reports, as required, to the Head of Governance, CEO and other senior staff at GEDU. Key relationships are with the Head of Governance, Provost, International Provost, Executive Boards, Academic Boards, Group Chief Finance Officer, Chief Operating Officer, CEO and Deputy CEO of GEDU and its partner organisations. ESSENTIAL SKILLS AND EXPERIENCE: • Excellent understanding of HE governance, including academic and corporate governance., • Excellent written skills., • Excellent communication and interpersonal skills., • Ability to work in a fast-paced environment., • Excellent organisational skills., • Governance related qualifications, or the willingness to work towards qualifications in corporate governance. The candidate will also be expected to demonstrate their commitment: • To GEDU values and regulations, including equal opportunities policy., • The GEDU’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GEDU’s Environmental Policy., • To their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned. ROLE DIMENSIONS: Direct Reports: Yes Travel: Yes Budget Responsibility: No

ROLE PURPOSE: To manage the professional delivery of corporate governance across GEDU including providing high-quality servicing for the Board of Directors, Executive Boards, and the Standing Committees of the Boards. To assist the Head of Governance leading the ongoing development of governance processes and procedures keeping informed by the relevant national and international directives, policy developments and good practice. ROLE and RESPONSIBILITIES: • Lead with the planning and co-ordination of the Governance calendar., • Ensure reporting deadlines are met in line with the Boards and Committee’s term of reference., • Provide high quality and accurate advice and guidance on governance that is based on an up-to-date understanding of a broad range of issues, systems and processes, best practice and frameworks., • Provide high quality secretariat support to senior boards and committees, assuring the quality and timeliness of agendas and minutes and their distribution, and following up on actions., • With the Head of Governance, lead the elections to senior committees., • Actively promote risk management best practice and embedding risk management throughout the organisation., • Take on any special projects or assist the Head of Governance as required., • Provide high quality communications between the Governance Team and Gedu Institutions, Directors, and senior members of the organisation., • Provide high quality secretariat support to Boards and Committees including distribution of agendas, minutes and actions., • Work closely with the Head of Governance and the senior leadership team to ensure regulatory compliance is met., • Act as liaison between corporate and academic governance teams., • Line manage and support the Governance Officer., • Develop a network of influence with senior GEDU officers and external peers., • Provide high quality written and oral reports, as required, to the Head of Governance, CEO and other senior staff at GEDU. Key relationships are with the Head of Governance, Provost, International Provost, Executive Boards, Academic Boards, Group Chief Finance Officer, Chief Operating Officer, CEO and Deputy CEO of GEDU and its partner organisations. ESSENTIAL SKILLS AND EXPERIENCE: • Excellent understanding of HE governance, including academic and corporate governance., • Excellent written skills., • Excellent communication and interpersonal skills., • Ability to work in a fast-paced environment., • Excellent organisational skills., • Governance related qualifications, or the willingness to work towards qualifications in corporate governance. The candidate will also be expected to demonstrate their commitment: • To GEDU values and regulations, including equal opportunities policy., • The GEDU’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GEDU’s Environmental Policy., • To their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned. ROLE DIMENSIONS: Direct Reports: Yes Travel: Yes Budget Responsibility: No

ROLE PURPOSE: To manage the professional delivery of corporate governance across GEDU including providing high-quality servicing for the Board of Directors, Executive Boards, and the Standing Committees of the Boards. To assist the Head of Governance leading the ongoing development of governance processes and procedures keeping informed by the relevant national and international directives, policy developments and good practice. ROLE and RESPONSIBILITIES: • Lead with the planning and co-ordination of the Governance calendar., • Ensure reporting deadlines are met in line with the Boards and Committee’s term of reference., • Provide high quality and accurate advice and guidance on governance that is based on an up-to-date understanding of a broad range of issues, systems and processes, best practice and frameworks., • Provide high quality secretariat support to senior boards and committees, assuring the quality and timeliness of agendas and minutes and their distribution, and following up on actions., • With the Head of Governance, lead the elections to senior committees., • Actively promote risk management best practice and embedding risk management throughout the organisation., • Take on any special projects or assist the Head of Governance as required., • Provide high quality communications between the Governance Team and Gedu Institutions, Directors, and senior members of the organisation., • Provide high quality secretariat support to Boards and Committees including distribution of agendas, minutes and actions., • Work closely with the Head of Governance and the senior leadership team to ensure regulatory compliance is met., • Act as liaison between corporate and academic governance teams., • Line manage and support the Governance Officer., • Develop a network of influence with senior GEDU officers and external peers., • Provide high quality written and oral reports, as required, to the Head of Governance, CEO and other senior staff at GEDU. Key relationships are with the Head of Governance, Provost, International Provost, Executive Boards, Academic Boards, Group Chief Finance Officer, Chief Operating Officer, CEO and Deputy CEO of GEDU and its partner organisations. ESSENTIAL SKILLS AND EXPERIENCE: • Excellent understanding of HE governance, including academic and corporate governance., • Excellent written skills., • Excellent communication and interpersonal skills., • Ability to work in a fast-paced environment., • Excellent organisational skills., • Governance related qualifications, or the willingness to work towards qualifications in corporate governance. The candidate will also be expected to demonstrate their commitment: • To GEDU values and regulations, including equal opportunities policy., • The GEDU’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GEDU’s Environmental Policy., • To their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned. ROLE DIMENSIONS: Direct Reports: Yes Travel: Yes Budget Responsibility: No

ROLE PURPOSE: To manage the professional delivery of corporate governance across GEDU including providing high-quality servicing for the Board of Directors, Executive Boards, and the Standing Committees of the Boards. To assist the Head of Governance leading the ongoing development of governance processes and procedures keeping informed by the relevant national and international directives, policy developments and good practice. ROLE and RESPONSIBILITIES: • Lead with the planning and co-ordination of the Governance calendar., • Ensure reporting deadlines are met in line with the Boards and Committee’s term of reference., • Provide high quality and accurate advice and guidance on governance that is based on an up-to-date understanding of a broad range of issues, systems and processes, best practice and frameworks., • Provide high quality secretariat support to senior boards and committees, assuring the quality and timeliness of agendas and minutes and their distribution, and following up on actions., • With the Head of Governance, lead the elections to senior committees., • Actively promote risk management best practice and embedding risk management throughout the organisation., • Take on any special projects or assist the Head of Governance as required., • Provide high quality communications between the Governance Team and Gedu Institutions, Directors, and senior members of the organisation., • Provide high quality secretariat support to Boards and Committees including distribution of agendas, minutes and actions., • Work closely with the Head of Governance and the senior leadership team to ensure regulatory compliance is met., • Act as liaison between corporate and academic governance teams., • Line manage and support the Governance Officer., • Develop a network of influence with senior GEDU officers and external peers., • Provide high quality written and oral reports, as required, to the Head of Governance, CEO and other senior staff at GEDU. Key relationships are with the Head of Governance, Provost, International Provost, Executive Boards, Academic Boards, Group Chief Finance Officer, Chief Operating Officer, CEO and Deputy CEO of GEDU and its partner organisations. ESSENTIAL SKILLS AND EXPERIENCE: • Excellent understanding of HE governance, including academic and corporate governance., • Excellent written skills., • Excellent communication and interpersonal skills., • Ability to work in a fast-paced environment., • Excellent organisational skills., • Governance related qualifications, or the willingness to work towards qualifications in corporate governance. The candidate will also be expected to demonstrate their commitment: • To GEDU values and regulations, including equal opportunities policy., • The GEDU’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GEDU’s Environmental Policy., • To their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned. ROLE DIMENSIONS: Direct Reports: Yes Travel: Yes Budget Responsibility: No

ROLE PURPOSE: To manage the professional delivery of corporate governance across GEDU including providing high-quality servicing for the Board of Directors, Executive Boards, and the Standing Committees of the Boards. To assist the Head of Governance leading the ongoing development of governance processes and procedures keeping informed by the relevant national and international directives, policy developments and good practice. ROLE and RESPONSIBILITIES: • Lead with the planning and co-ordination of the Governance calendar., • Ensure reporting deadlines are met in line with the Boards and Committee’s term of reference., • Provide high quality and accurate advice and guidance on governance that is based on an up-to-date understanding of a broad range of issues, systems and processes, best practice and frameworks., • Provide high quality secretariat support to senior boards and committees, assuring the quality and timeliness of agendas and minutes and their distribution, and following up on actions., • With the Head of Governance, lead the elections to senior committees., • Actively promote risk management best practice and embedding risk management throughout the organisation., • Take on any special projects or assist the Head of Governance as required., • Provide high quality communications between the Governance Team and Gedu Institutions, Directors, and senior members of the organisation., • Provide high quality secretariat support to Boards and Committees including distribution of agendas, minutes and actions., • Work closely with the Head of Governance and the senior leadership team to ensure regulatory compliance is met., • Act as liaison between corporate and academic governance teams., • Line manage and support the Governance Officer., • Develop a network of influence with senior GEDU officers and external peers., • Provide high quality written and oral reports, as required, to the Head of Governance, CEO and other senior staff at GEDU. Key relationships are with the Head of Governance, Provost, International Provost, Executive Boards, Academic Boards, Group Chief Finance Officer, Chief Operating Officer, CEO and Deputy CEO of GEDU and its partner organisations. ESSENTIAL SKILLS AND EXPERIENCE: • Excellent understanding of HE governance, including academic and corporate governance., • Excellent written skills., • Excellent communication and interpersonal skills., • Ability to work in a fast-paced environment., • Excellent organisational skills., • Governance related qualifications, or the willingness to work towards qualifications in corporate governance. The candidate will also be expected to demonstrate their commitment: • To GEDU values and regulations, including equal opportunities policy., • The GEDU’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GEDU’s Environmental Policy., • To their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned. ROLE DIMENSIONS: Direct Reports: Yes Travel: Yes Budget Responsibility: No

Please note that the successful candidate for this role will be leading both D&T and Art. Our teachers are fulfilled by the idea of making even the smallest positive changes in our young people, so we celebrate the little things. There’s lots of ups and downs, and to some of our young people, sitting through a lesson can be a big win. We call these huge small victories and whilst they may seem small on the surface, they add up to make a big difference. You’ll be working with children and young people with Autistic Spectrum Disorder/Social, Emotional and Mental Health needs. You’ll be there to help them learn, develop their abilities and raise their self-esteem. You will need to be resilient and dedicated, but those huge small victories that you achieve will be something you’re really proud of. It can be a tough journey, but the positive steps forward will more than make up for it. As a Teacher at Witherslack Group, you’ll get all the support you need to succeed, from in-house psychologists, to teaching assistants and therapy professionals. Your colleagues will be the best at what they do, the school environments will be well-resourced and we’ll be with you every step of the way, helping you build a rewarding teaching career. Lavender Lodge school resides within an 18th Century building in the heart of Mitcham. Our pupils come from many different boroughs to attend our school and are lucky to experience ‘a life changing love of learning.’ We are proud of our pupils and our dedicated team and pupils leave us with a sense of achievement. We were recently recognised as Good by Ofsted. Skill set requirements – * Must have worked with pupils who are autistic and have previous experience of this * Needs to be able to communicate in a variety of ways as 70% of our pupils are non-verbal e.g. can use Makaton, picture display symbols – we use PEC’s and PODD, have experience working with non -verbal pupils * Have worked with pupils who display challenging behaviour but would have the will and desire to support pupils to manage their behaviour and also for you to work to understand the function of the behaviour * Be flexible to work with pupils from 4 through to 11 years old * Be able to think outside the box in regards to delivering lessons. We have lots of tools to help support this, but our pupils need a bespoke and accessible curriculum * Have an awareness of autism strategies such as TEACCH, attention autism and use of PODD and be able to use these in practise We know you’re going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the education sector. With us, you’ll get to bring learning to life and make a genuine difference to the lives of our young people – plus you’ll get: * Training: A full induction and on the job training * Holiday: You’ll work hard at WG, so you’ll be rewarded with full school holidays * Progression: If career development is your thing, most of our head teachers and leaders have been promoted from within our group * Flexible benefits: meaning you can increase/decrease benefits such as life insurance – check out our benefits ___ * Pension: we offer a range of pensions to suit your lifestyle needs including Teachers’ Pension and our very attractive TPS alternative * Wellbeing: a host of wellbeing tools and advice including employee assistance * Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts * Beautiful working environments with the very best facilities – check out our schools ___ * A recommend a friend scheme that offers a £1,000 bonus every time Our young people come from all walks of life, diverse backgrounds and with different needs – and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. You’ll be more than a Art Teacher, you’ll be able to connect with our pupils because of: • Your ‘can do’ attitude – a team player who rolls up their sleeves to help others, • Your genuine passion for teaching Design & Technology and Art and the impact your subject can have on young lives, • The ability to relate your subject to each pupil and build great relationships with your class, • Your enthusiasm and expertise to build your department, • You’ll also need previous teaching experience and have Qualified Teacher Status At Witherslack Group, inclusion is part of who we are. We’re committed to creating an environment where everyone feels respected, valued and that they truly belong. As a specialist provider of education and care for children and young people with special educational needs, we understand the importance of embracing individuality and championing difference- especially when it comes to neurodiversity. We celebrate diverse perspectives, lived experiences, and the unique strengths that each person brings to our community. We welcome applications from people of all backgrounds, identities, and abilities. We are proud to be recognised as an inclusive employer and are committed to making our recruitment and workplace practices inclusive and accessible. If you need any adjustments to support you through the recruitment process or in the workplace, we’ll be there every step of the way. By building a diverse and inclusive team, we’re better able to support the children, young people and families we serve and ensure every member of our team can thrive, grow, and be their authentic self. The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community. For a full job description and person specification, please click ___ To view our ex-offenders policy please click ___. To view our Child Protection Policy, please visit the 'Parents and Carers' section of this School/Learning centre. You can find all our Schools ___. Special Education / Careers in Care / Careers in Special Education / Working with Children / SEMH / SEN / ASD #INDH

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Content Designer in our digital customer experience team, you'll help deliver world-class content across sky.com, the My Sky app, agent macros, and transactional communications. You'll collaborate within Agile teams, drive content solutions, and be responsible for outcomes that meet business goals and customer needs. Sitting within the Customer Experience Centre of Excellence, you'll create world-class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Deliver high-quality, intuitive content experiences across web and native platforms, aligned with business and customer needs., • Champion the customer voice, ensuring content design reflects real needs and drives prioritisation., • Consistently use customer insights and translate them into actionable content improvements., • Work cross-functionally to shape journeys, guide stakeholders, and evolve content practices., • Champion AI and utilise CMS tools to create, test, and optimise content. Experiment with LLMs, share learnings, and support wider adoption, • Align content with CX KPIs, SEO, WCAG guidelines and compliance, delivering measurable improvements to customer experience.What you'll bring:, • Experience delivering high-impact, user-centred content across large-scale digital products working in content design teams across multiple initiatives, • Expertise in UX writing, plain language, inclusive content, and editorial standards., • Advanced skills in Figma, Confluence, CMS platforms, structured content, and reusable components., • Experience using research methods and online platforms e.g., Usertesting to conduct usability testing to understand customer needs, reduce friction and improve ease of use., • Proficient in data analytics tools such as Adobe Analytics, with the ability to track success metrics, interpret user behaviour, and validate journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer (Design System) in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app via our design system. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms., • Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals., • Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms., • Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency., • Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles., • Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes.What you'll bring:, • Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications., • Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems., • Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance, • Proven experience partnering with developers on component implementation, governance pipelines, and code alignment. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on sky.com and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do • Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels., • Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys., • Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes., • Shape research practices and operations, promoting the value of user research across the organisation, • Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability., • Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences.What you'll bring, • Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications., • Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques., • Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms., • Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

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