Quality Assurance - Social Care
11 days ago
Crewe
Portfolio Group are proud to be representing a private care business, with their search for a Quality Assurance Assistant. Field-based. 3 month FTC - temp to perm As a Quality Assurance Assistant, you'll ensure care and support documentation are accurate, compliant, and reflective of the high standards promised. This person will play a vital role in ensuring that the business are delivering high-quality, safe, and effective care that meets the requirements of the CQC. Key Responsibilities • Monitor and review documentation to ensure regulatory compliance (CQC and social care legislation) is adhered to, • Manage complaints, concerns, and incidents with a strong customer service ethos, ensuring clear communication, thorough investigation, and timely resolution, • Handle safeguarding and accident reports sensitively and professionally, working in line with policy and legal requirements, • Maintain and deliver scheduled audits, using findings to drive meaningful service improvements, • Collaborate with the senior management team to identify trends and embed lessons learned, • Prepare reports and contribute to regulatory submissions and inspections, • Supporting Quality and Compliance: Conducting tasks related to CQC standards and safeguarding., • Monitoring and Evaluation: Helping to monitor and evaluate services to ensure they are meeting the required quality standards., • Maintaining Records: Ensuring that records and documentation are accurate and up-to-date, including evidence of care that meets regulatory expectations., • Identifying Areas for Improvement: Helping to identify areas where services can improve and supporting the implementation of necessary changes., • Using Online Systems: Utilizing online systems and processes to manage quality assurance and improve efficiency., • Understanding Regulations: Having a working knowledge of CQC regulations, including Regulation 17 (Good Governance)., • Supporting Staff: Ensuring that staff understand the quality assurance processes and how to effectively check that quality care is being delivered., • Contributing to Improvement: Helping to create a culture of continuous improvement within the organization., • Working with Data: Analysing data to identify trends, patterns, and areas for improvement., • Supporting Inspections: Helping to prepare for and respond to CQC inspections., • Driving licence (company car/petrol allowance included) 50178LSR3 INDFIR Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.