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  • Front of House Manager
    Front of House Manager
    4 hours ago
    £14–£15 hourly
    Full-time
    London

    Guest Experience Manager Location: Hot N Juicy Shrimp LDN, West Dulwich Reports To: Operations Manager Employment Type: Full Time Working Pattern: Afternoon and Evening Shifts including Weekends About the Role Guest Experience Manager About Hot N Juicy Shrimp LDN At Hot N Juicy Shrimp LDN, we believe our guests should leave with more than just a great meal—they should leave having enjoyed an unforgettable experience that keeps them coming back and recommending us to others. We're looking for an experienced, confident and passionate Guest Experience Manager to lead our Front of House team and drive exceptional hospitality standards across the restaurant. This is a hands-on leadership role for someone who thrives in a busy environment, leads by example, and understands that outstanding guest experiences are created through attention to detail, consistency and genuine hospitality. The Role As Guest Experience Manager, you will be responsible for the day-to-day management of our Front of House operation, ensuring every guest receives warm, efficient and memorable service. You'll inspire and develop your team, resolve guest concerns with confidence, maintain high operational standards, and ensure the restaurant consistently delivers the Hot N Juicy experience. Alongside service leadership, you'll also oversee key administrative and operational duties that keep the restaurant running efficiently. Key Responsibilities Guest Experience • Deliver exceptional customer service at every touchpoint., • Create memorable guest experiences that encourage repeat visits., • Build relationships with regular guests and recognise returning customers., • Handle complaints professionally and resolve issues quickly., • Monitor guest feedback and implement improvements., • Ensure restaurant presentation and cleanliness remain exceptional throughout service. Leadership • Lead, motivate and develop the Front of House team., • Conduct pre-service briefings and communicate daily priorities., • Coach staff to deliver consistently high hospitality standards., • Monitor staff performance and provide ongoing feedback., • Support recruitment, onboarding and training of new team members. Operations & Administration • Prepare and manage weekly staff rotas., • Respond to customer emails and booking enquiries., • Complete daily and weekly management reports., • Produce end-of-day (EOD) reports and analyse key performance figures., • Monitor labour costs and staffing levels., • Support stock ordering where required., • Ensure company procedures and service standards are consistently followed., • Work closely with the kitchen and management team to deliver seamless service. Compliance • Ensure all health & safety and food hygiene standards are maintained., • Complete daily operational checks., • Support opening and closing procedures., • Ensure licensing and company policies are adhered to. What We're Looking For We're looking for someone who: • Has previous experience managing a busy restaurant or hospitality venue., • Is passionate about customer service and hospitality., • Has excellent leadership and people management skills., • Remains calm under pressure in a fast-paced environment., • Is organised, proactive and solutions-focused., • Is confident using Microsoft Office, email and restaurant management systems., • Has excellent written and verbal communication skills., • Can confidently manage both operational and administrative responsibilities. Working Hours This role requires flexibility and commitment to the hospitality industry. • Afternoon and evening shifts are required., • Weekend working is essential., • The successful candidate will be expected to work most weekends due to the nature of the business., • To support work-life balance, you will receive one weekend day off each month, subject to business requirements and agreed in advance. What We Offer • Competitive salary., • Staff meals whilst on shift., • Employee discount., • Career progression opportunities., • Ongoing training and development., • The opportunity to help shape one of London's fastest-growing independent restaurant brands.

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  • General Manager
    General Manager
    10 days ago
    £30000–£50000 yearly
    Full-time
    Clapham, Lambeth

    General Manager – Busy Café & Bar (Clapham) We are looking for an experienced, energetic General Manager to lead one of our busiest café & bar venues in Clapham. You’ll be joining a growing independent café business with six vibrant locations, known for great coffee, fresh food, and a welcoming atmosphere. This is an exciting opportunity for a motivated hospitality professional who thrives in a fast-paced environment and loves building strong teams and delivering exceptional customer experiences. Salary: £35,000 – £55,000 per year (depending on experience) The Role As General Manager, you will take full ownership of the day-to-day running of the café & bar. You will lead and develop your team, maintain high service standards, and ensure the venue operates smoothly, profitably, and with a positive culture. Key Responsibilities • Lead, motivate and develop a high-performing team, • Oversee daily operations across café and bar service, • Deliver excellent customer service and create a welcoming environment, • Manage staffing levels, rotas, and recruitment, • Maintain strong operational standards including hygiene, health & safety, • Control costs, stock, and ordering to meet financial targets, • Monitor performance and drive revenue growth, • Work closely with senior leadership across the group, • Ensure consistent quality of food, coffee, and drinks What We’re Looking For • Minimum 2 years’ experience in a senior management role within hospitality (café, restaurant, or bar), • Strong leadership and team management skills, • Highly organised with excellent attention to detail, • Positive, proactive attitude and strong work ethic, • Ability to perform under pressure in a busy environment, • Excellent communication and people skills, • Experience managing stock, budgets, and labour costs, • Passion for hospitality, coffee, and customer service What We Offer • Competitive salary £35k+ depending on experience, • Opportunity to grow within an expanding independent hospitality group, • Supportive senior leadership and strong team culture, • The chance to lead a busy, vibrant venue in the heart of Clapham If you’re a driven hospitality leader ready to take ownership of a thriving venue, we’d love to hear from you. Apply now with your CV and short intro

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