Registered Manager (domicillary care)
2 days ago
Coventry
Purpose of Role To be accountable for the management of the day to day running of Home Instead operations, ensuring compliance with all governing body requirements and legislation relevant to the service. Core Competencies ➡️Driving Results ➡️Customer Focus ➡️Influencing ➡️Teamwork & Collaboration ➡️Communication & Relationship management ➡️Living Home Instead Role Specific Competencies ➡️Adapting to Change ➡️Quality Focus ➡️Leading Others ➡️Planning and Organising Responsibilities ✨Work closely with the Franchise Owner to coordinate the development of a high quality private domiciliary care service for people in the local area ✨Act as the Registered Manager managing the regulated activity for the office. ✨Oversee compliance with regulators, legislation and Home Instead' Franchise Standards. ✨Promote the highest standards of care. ✨Manage the process of client acquisition form initial contract to conversion adhering to company policy. ✨Carry out care planning and conduct risk assessments ensuring compliance to relevant legal and regulatory requirements. ✨Ensure successful operation of quality control systems and performing quality assurance visits for clients. ✨Continually reviewing and improving processes to ensure the most effective and efficient service is always being delivered. ✨Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service, and using those findings to initiate improvements ✨ Ensure relevant reports are forwarded to relevant bodies e.g. CQC, and/or Safeguarding ✨Promote positive culture in line with the Home Instead ✨Network in the local community and via digital media to raise awareness of the service ✨Provide inspired leadership to the team making sure that exceptional service is delivered to the clients and workloads are managed accordingly ensuring safe staffing levels ✨Support the recruitment and training of Care Professionals and the office team ✨Take part in disciplinary investigations, interviews and meetings following company policy and in conjunction with advice from the HR Provider ✨Ensure the policies and procedures are adhered to by all employees ✨Support with management of payroll and budgets ✨Maintain the accuracy and integrity of data across all relevant platforms. ✨Keep up to date with changes in legislation and regulations ✨Proactively identify own development areas in line with business objectives and the duties of your role taking action within a reasonable timeframe ✨Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery ✨Carry out any other duties deemed necessary for the successful operation of the business. Essential 👌 Excellent verbal and written communication skills 👌Extensive care experience with a proven track record in providing consistent excellent customer service. 👌Have or be willing to work towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent. 👌Excellent knowledge and understanding of compliance and legislative requirements of CQC regulations. 👌Strong skills in conducting care assessments and care planning. 👌Good understanding of systems and processes. 👌Excellent interpersonal and communication skills. 👌Ability to inspire others and build fantastic working relationships. 👌Strong organisational and planning skills. 👌Drive and motivation to take on a broad role and develop care services. 👌Passionate about providing the highest quality of care. 👌Commercially aware and have strong influencing and negotiating skills 👌Demonstrate achievement of business growth targets 👌Ability to work well under pressure 👌Be responsive, agile and remain calm whilst dealing with multiple priorities 👌Be flexible to meet demands of the business including participating in an on-call rota 👌Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate 👌Driving Licence and access to vehicle due to the need to support On-Call function and supporting members of the team out in the field on emergency situations, and travelling in the community to visit clients for initial assessment 👌Right to work in the UK (we do not provide sponsorship)