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Hire Desk Manager • Annual Salary:Competitive, • Location: Morden Day-to-day of the role: • Oversee the full plant hire process: Ensure equipment such as excavators, dumpers, and rollers are scheduled, delivered, collected, and returned efficiently., • Manage customer enquiries & contracts: Handle enquiries via phone, email, and face-to-face, provide quotations, set up hire contracts, and offer accurate information on availability, pricing, delivery times, and terms., • Lead and support hire desk staff: Supervise and develop Hire Controllers, ensuring the team meets performance targets and delivers excellent customer service., • Coordinate equipment logistics: Liaise with transport teams and workshops to arrange deliveries, collections, servicing, and readiness of equipment., • Ensure accurate documentation & system management: Oversee the accuracy of hire paperwork, purchase orders, stock transfers, and asset records., • Drive commercial performance: Aim to maximise revenue, reduce complaints, improve efficiencies, and meet key performance indicators., • Monitoring daily hire reports and fleet availability., • Upselling consumables or additional equipment., • Supporting compliance with health & safety processes., • Working with other depots to optimise fleet utilisation., • Proven experience in the plant rental industry or a similar managerial role., • Strong leadership and team management skills., • Excellent customer service and relationship-building skills., • Ability to manage multiple tasks and remain organised in a fast-paced environment., • Strong problem-solving skills and the ability to handle disputes and emergencies., • Competitive salary package., • Opportunities for professional growth and development., • Dynamic and supportive work environment.

Hire Desk Manager • Annual Salary: Negotiable, • Location: Morden Day-to-day of the role: • Oversee the full plant hire process: Ensure equipment such as excavators, dumpers, and rollers are scheduled, delivered, collected, and returned efficiently., • Manage customer enquiries & contracts: Handle enquiries via phone, email, and face-to-face, provide quotations, set up hire contracts, and offer accurate information on availability, pricing, delivery times, and terms., • Lead and support hire desk staff: Supervise and develop Hire Controllers, ensuring the team meets performance targets and delivers excellent customer service., • Coordinate equipment logistics: Liaise with transport teams and workshops to arrange deliveries, collections, servicing, and readiness of equipment., • Ensure accurate documentation & system management: Oversee the accuracy of hire paperwork, purchase orders, stock transfers, and asset records., • Drive commercial performance: Aim to maximise revenue, reduce complaints, improve efficiencies, and meet key performance indicators., • Monitoring daily hire reports and fleet availability., • Upselling consumables or additional equipment., • Supporting compliance with health & safety processes., • Working with other depots to optimise fleet utilisation., • Proven experience in the plant rental industry or a similar managerial role., • Strong leadership and team management skills., • Excellent customer service and relationship-building skills., • Ability to manage multiple tasks and remain organised in a fast-paced environment., • Strong problem-solving skills and the ability to handle disputes and emergencies., • Competitive salary package., • Opportunities for professional growth and development., • Dynamic and supportive work environment.

Crunch is a leading motorsport consultancy, working with some of the biggest brands in the sport and the world. We are different and we’re proud of it. People who know us all comment on how we’re... well, different. There’s being different for the sake of it. There’s being different to stand out from the crowd and there’s being different because you’re brave enough to trust yourself and be who you want to be. We believe that deep within the heart of sponsorship activation lies one key ingredient: brave, confident people. People are the lifeblood of sponsorship. The fans, the readers, the viewers, the players, the drivers, the mums and dads, the media, the clients and the customers. It was a conversation in London in 2008 from which the company was founded and since that fateful evening we have been on a mission to deliver braver sponsorship activation that gets the blood pumping and delivers tangible results. Crunch: Be Brave. Overall job description: The ideal candidate will have a proven track record in managing and delivering communications and PR programmes for high-profile brands or organisations ideally within the motorsport or automotive sectors. They will thrive as the central member in the comms team, adeptly multitasking across several projects in a fast-paced environment, while demonstrating exceptional written and verbal communication skills. This role will initially focus on working on one of the agency’s largest motorsport accounts, which demands world-class execution. It requires a high volume of written content and hands-on event activation, with the candidate having full quality control over output. Therefore, attention to detail and precision are paramount. The applicant should be confident in writing press releases, developing press packs and content and overseeing all aspects of media relations including direct media liaison. Established global media contacts within motorsport would be a significant advantage. A deep interest in the sports news agenda, media trends, including social media platforms, is crucial and experience in media analysis and measurement - both traditional and digital - would be beneficial. As part of a small team delivering globally, a willingness to be involved in every element of the programme both on and off-site, is essential. An energetic, enthusiastic and ‘can do’ team attitude is critical, as well as the ability to work under minimum supervision, leading a team in a high-pressured environment such as at an event during a race weekend while continuing to bring an energetic, enthusiastic and proactive team attitude. Reporting to the senior account team, the candidate will also be responsible for overseeing junior team members and managing their workload where needed. Key Responsibilities: • Manage the communications team to deliver high-quality, on-budget and timely projects, • Act as Account Manager on a flagship motorsport client, managing the day-to-day running of the account to ensure it delivers on time, to budget and meets measurable objectives as well as serving as the main contact to the client, • Work and manage all project documentation (logistics, plans, press releases, FAQs etc.), • Ensure all content is accurate and aligns with brand standards, • Work and build supplier relationships to maintain best-in-class delivery, • Lead project and execution from concept through reconciliation, with support from the Account Director, • Lead internal meetings and support the junior members of the team, • Share knowledge and support agency best practices, • Champion creativity within the company and develop innovative ideas aligned with client strategies Candidate Requirements: • Must have proven experience delivering high-profile global motorsport communications and press office programmes, including handling media announcements and securing coverage, • Familiar and confident using media monitoring and database tools, • Experience in delivering comms-led sponsorship activations, including (but not limited to):, • Key message development, • Content creation from concept to delivery, • Media management, • Crisis communications, • Press kit creation, press release writing, FAQ, etc., • Digital and social content and copy, • Influencer engagement, • Exceptional copywriting, proofing and PowerPoint skills, • Excellent client management skills, • Experience and understanding of working with production companies from developing briefs, filming to providing feedback on the content, • You should revel in hard work and be conscientious with a positive professional attitude and an enthusiasm to succeed, • Confident to communicate effectively with all levels throughout the company (with the ability to manage upwards and downwards), • Ability to work across multiple media formats, meet tight deadlines, manage various projects and adapt to changing circumstances, • Calm under pressure, solution-oriented and highly organised, • Prepared to travel globally to races on a regular basis, working some evenings and over multiple weekends – must have a valid and usable passport (it must be renewed if it is about to run out), • Happy to adapt to global time zones when required (e.g. meeting times), • Ability to speak another language is desirable What does it take to work at Crunch? • You will understand the pressure faced by clients and always have the correct attitude to deal with any situation your team has to handle to meet the deadline and maintain the highest standards, • Develop a strong understanding of clients’ external and internal business operations, • Crunch’s programmes work because we can walk in the clients’ shoes. Developing a good understanding of a client’s marketplace and the issues they face is essential Take the initiative, • As you grow so does Crunch in the eyes of the client; we want you to develop your skills and acquire new ones that will benefit both you and the company – we’ll help you to get there and reward you when you do, • You should revel in hard work and be conscientious with a positive attitude that will make the important client relationship all the more successful Why Should You Come to Work at Crunch…? • If you’re looking for a vibrant place to work, where you can get involved in fast-paced projects working on some of the largest and most well-known global clients in motorsport, then you’re in the right place, • We’re committed to investing in career development and look to promote internally, so will help you grow in your role, • We have a generous holiday allowance which increases by one day each year you work for us, • We recognise the importance of a welcoming and engaging working environment. While we offer the flexibility of remote working, our central Wimbledon office remains available to work in five days a week and is the heart of the company – you may be asked to come in to attend team meetings when required as well as for our monthly all agency catch up, • Plus, we have a great benefits scheme and pay an industry-competitive salary

• Heartwood Collection Head of Digital : The Role We are currently recruiting for a Head of Digital to join out growing team at Heartwood Collection. Reporting to the Marketing Director, you will be the strategic lead for all digital touchpoints across our brasseries, pubs, and pubs with rooms. You are responsible for the overarching digital vision, driving guest acquisition and retention through a seamless, data-driven ecosystem. You will oversee a diverse remit including CRM, Loyalty, Data & Insights, Product (Web/App), Content, and Optimisation, while managing key agency partnerships to ensure our digital presence is commercial, innovative, and market-leading. The role is based full time at our Head Office in Teddington, conveniently located next to the station. Head of Digital : Key ResponsibilitiesDigital Strategy & Leadership • Define and execute the digital strategy to drive online bookings, guest frequency, and digital revenue., • Full ownership of the digital budget, ensuring optimal ROI across paid media, tech investment, and production., • Keep the brand at the forefront of hospitality tech, exploring AI, personalised guest experiences, and frictionless booking.Agency & Partner Management, • Manage specialist agencies (SEO, PPC, Paid Social, Affiliates) to ensure high-quality traffic and efficient cost-per-acquisition (CPA)., • Oversee the relationship with web developers and UX designers to manage the product roadmap and site stability., • Help lead the procurement and annual reviews of all digital vendors.CRM, Loyalty & Personalisation, • Develop and scale our Treats and Le-Club loyalty programmes that incentivise repeat visits across all brand pillars., • Work closely with the product team, to bring to life new supplier activations that excite our guests, delivering 'surprise and delight' moments., • Oversee the CRM Manager to ensure automated journeys and ad-hoc campaigns are sophisticated, segmented, and drive measurable lifetime value (LTV).Data, Insights & Product Optimisation, • Act as the custodian of guest data, ensuring GDPR compliance and the integration of data flows between all our digital channels., • Lead a continuous CRO programme of working including A/B testing on the website and booking engines to reduce friction and increase conversion., • Deliver high-level insights to the Executive team, translating complex digital metrics into actionable commercial outcomes.Content & Brand Digitalisation, • Content Strategy: Oversee the digital content calendar, ensuring brand consistency across web, loyalty, and email., • 3+ years in digital marketing or ecommerce, with at least 2 years in a leadership role., • Experience in hospitality, travel, or retail is an advantage., • Proven ability to move beyond execution to high-level planning that aligns with wider business goals., • Deep understanding of the "MarTech" landscape. Familiarity with these platforms - CRM (Airship/Atreemo), CMS (WordPress), Loyalty (Pepper) and Analytics (GA4/Tableau)., • You don't just report on clicks; you report on covers, revenue, and margin. You are comfortable challenging the finance team and justifying spend based on data., • A mentor who can manage a small internal team while effectively holding external agencies accountable., • Competitive salary, • Head Office Bonus ( up to 10% of salary ), • The Pantry - 100s of retailers and experience discounts through Reward Gateway, • Private Healthcare through Bupa, • 50% off food in all Heartwood Collection sites, • Friends and Family discount of 20% off food at all Heartwood Collection sites, • Discounted Rooms at our Inns, • Enhanced Maternity & Paternity package, • 25 days of holiday plus bank holidays, • Additional holiday- option to buy an extra 5 days holiday per year, • Refer a Friend Bonus up to 1500, • A thoughtful gift to celebrate your birthday, • Employee Assistance Program with Hospitality Action, • Cycle to Work Scheme We are proud of our family culture, collaborative spirit and appetite for growth. This is an exciting time to join a business where data plays a critical role in shaping commercial success and long-term strategy

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