Customer relationship manager jobs in MordenCrear alertas

Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions.

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team.

SME Broker/Office Manager – Insurance | South London | £45k–£60k DOE + Hybrid + Benefits Are you an experienced Insurance Team Leader ready to take the next big step in your career? This could be the opportunity you've been waiting for! About the Business We’re proud to be partnering with a highly reputable, award-winning insurance broker with unrivalled access to a thriving community of over 48,000 small businesses across the UK. Specialising in tailored insurance solutions, they are known for delivering exceptional service and value to their members. The Opportunity We’re looking for a dynamic and experienced leader to join our client’s South London office as a SME Broker/Office Manager. In this pivotal role, you’ll oversee both the Sales and Existing Business teams, providing strategic guidance, operational oversight, and expert support on all things related to general insurance. You’ll also play a key role in advising members, supporting Account Executives with new business, and driving service excellence across the board. Key Responsibilities • Lead and support the Sales and Existing Business teams, working closely with their Team Leaders., • Provide expert advice on general insurance matters to members and internal teams., • Assist Account Executives in delivering new business opportunities., • Produce and issue quotations, renewals, and mid-term adjustments., • Work with the existing team to work on retaining the customer service proposition, • Build and maintain strong relationships with insurers and underwriters., • Proven experience in selling SME insurance products., • CII FIT qualification (or working towards)., • Background in branch or broker sales roles., • Strong knowledge of the UK insurance market and its dynamics., • Familiarity with broking SaaS platforms (Acturis experience is a plus)., • Demonstrated success in meeting and exceeding sales targets., • Confident and capable team leader with a collaborative mindset.What’s on Offer, • Salary: £45,000 – £60,000 (depending on experience), • Hybrid working for better work-life balance, • 25 days annual leave (plus 1 extra day for each year of service up to 30 days), • Excellent company pension, • Life assurance, • Clear progression opportunities into client relationship management, • Vibrant office culture with great perks

Sales Manager / Customer Relationship Manager (CRM) £42-47k Base salary (Depending on exprience) Circa £60-65k OTE. Hallmark Luxury Care Homes, Banstead (74 bed Care Home) England, United Kingdom (On-site) Hallmark Care Homes is a family-run provider of luxury care homes across the UK. We understand the importance of nurturing relationships and all of our care is person centred around family values . We have 22 luxury care homes across England and Wales and growing organically. Customer Relationship Manager ( Sales Manager) • Engaging with prospective new Residents and/or family members, ensuring we are sharing knowledge and matching the most suitable service offerings., • Working with existing Residential agreements, ensuring the offering remains in line with and exceeds expectations., • Engaging with new leads and enquiries, providing a warm and engaging response in a timely and professional manner., • Working closely with the Central Support Marketing team, ensuring you represent the Brand and use the tools and assets available and in line with the Corporate marketing strategy., • Work towards ensuring the home has full occupancy, working against monthly targets to ensure the home is on track to being full., • Generating referrals and interest in the local community, increasing brand awareness to potential new audiences around the luxury offering, • Working collaboratively as part of the Homes leadership team. What we need from you • Experience of working in a B2C sales environment., • A warm, engaging and empathetic approach to sales in a high end / luxury service environment., • Flexibility - We do host open evenings or weekends and or social events outside of work hours, we would want the right person to be autonomous for owning their role., • A genuine reason or passion for wanting to work in the Care Home industry and the amazing family culture that brings. Hallmark Care Homes is committed to promoting equal opportunities in employment and in the workplace and welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If there are additional options, you’d like to request in making your application, please contact the recruitment team email to

Sales Executive & Account Manager Chessington Earnings: £30,000 base salary + uncapped commission with experience (commission paid on lifetime residual margins, offering strong long-term earning potential) £25,000 base salary + uncapped commission without experience, but with the right sales mentality (commission paid on lifetime residual margins, offering strong long-term earning potential) Benefits: • Company car allowance from Year 2, • Clear promotion milestones and salary progression, • Industry-leading training and structured coaching, • Access to global sales playbooks and residential training courses, • Ongoing 1-2-1 sales coaching and field mentoring About the Company: This organisation is a global shipping and logistics consultancy that partners with leading international carriers to help small and medium-sized businesses send and manage their shipments more efficiently. Operating within one of the world’s largest logistics networks, the company provides SME clients with exclusive rates, innovative shipping technology, and exceptional customer service. Rather than running transport fleets, the business specialises in expert consultancy—helping customers save time, lower costs, and streamline their operations through tailored shipping solutions. About the Role: This is an exciting full-time opportunity for an ambitious individual to begin or advance their career as a sales executive within a structured training programme, progressing into a fully fledged Sales Executive & Account Manager in Year 2. The role combines office and field-based work, with hybrid flexibility introduced after qualification. As part of a wider national cohort, you’ll receive comprehensive development in lead generation, telesales, appointment setting, door-to-door approaches, pipeline management, and end-to-end customer account growth. Over the 12-month programme, you will take part in residential training, follow a globally developed playbook, and receive regular 1-2-1 guidance from experienced sales coaches. This role is ideal for someone who wants to build a long-term career as a professional sales executive, backed by exceptional training and clear progression pathways. This position offers a competitive base salary and lifetime residual commission, ensuring serious earning potential as you mature into a top-performing sales executive and account manager. Given how comprehensive the training is, we are able to consider those who do not currently have sales experience but who can show the right mentality, competitive nature and attitude to learning to flourish in a sales environment. About the Candidate: Experience & Qualifications • 12 months experience within any sales environment, or stand out attributes to succeed in a sales role, • University degree preferred but not essential, • Confident, outgoing, and motivated individual, • Strong communicator and natural relationship builder, • Positive attitude with a genuine desire to become a high-performing sales executive, • Excellent organisational and time-management skills, • Able to work both independently and collaboratively, • Willing to learn, adaptable, and driven to succeed in a fast-paced environment

Customer Supply Chain Manager FMCG Giant 📍Hybrid/3 days in Kingston-Upon-Thames 💰£110,000 + 15% bonus I'm partnering with a well known global FMCG business to hire a motivated and relationship‑driven Customer Supply Chain Manager to help deliver an exceptional end‑to‑end service experience for their retail partners. If you enjoy improving service performance, building strong customer relationships, and leading teams, this role offers the chance to make a real impact. About the role As Customer Supply Chain Manager, you’ll act as the key interface between retail and the internal Supply Chain and Commercial teams. You’ll develop trusted partnerships with senior retail contacts, understand their needs, and drive continuous improvement across service, processes, and collaboration. You’ll also lead and develop a team of Customer Collaboration Specialists to ensure high‑quality service delivery. What you’ll do • Build strong relationships with senior customer supply chain and commercial stakeholders., • Lead and coach a Customer Collaboration / Customer Experience team., • Monitor and improve key service KPIs such as delivery performance, invoice accuracy, claims resolution, forecast accuracy, and on‑shelf availability., • Understand customer processes and culture to identify opportunities to improve service and reduce cost‑to‑serve., • Bring customer insight into the business and ensure their needs shape internal decision‑making., • Work with Customer Development to integrate customer input into forecasting and joint plans., • Contribute to Customer Operations strategy and support wider improvement initiatives. What we’re looking for • Experience in Supply Chain - Forecasting, Demand Planning, Logistics, • Strong analytical skills and the ability to use data to identify trends, issues, and opportunities., • A confident leader who can coach, support, and inspire teams., • Excellent communication and stakeholder management skills., • A proactive mindset, with curiosity about customer challenges and market dynamics., • Comfortable using modern technology, analytics tools, and new systems.

Are you an Insurance Team Leader and looking to take the next big step in your career? This could be the opportunity for you! The Business We are pleased to be working closely with a highly reputable, award-winning insurance broker who operate with an unrivalled access to a community of 160k+ small businesses from across the country. They offer a variety of products across their specialist area and work closely with their members to provide a highly professional service across their small business insurance solutions. The Role We are looking to for an experienced leader to join our clients South London office as their new Office Manager where you will work closely and monitor both the Sales and Existing Business teams providing oversight and guidance on all things related to the Sales teams. This person will also provide advice on General Insurance matters to their many members along with assisting in the delivery of new business. • Produce and issue quotation, new business, renewal and mid-term change documentation to members., • Working with the existing team to work on retaining the customer service proposition., • To maintain and achieve growth in income from existing customers., • Develop and maintain positive ongoing relationships with Insurers and Underwriters that assist the business as well as maintaining a thorough understanding of all products and services as to assist customers., • Strong knowledge and experience in selling SME products, • CII FIT Qualification, • Relevant experience in a branch and/or broker sales position, • A clear understanding of the UK Insurance market and its dynamics, • Experience of e-trading platforms; Acturis would be advantageous but not required, • A strong track record in delivering on sales targets, • C£45k starting salary DOE, • Hybrid working, • 25 days annual leave (not including bank holidays!), • 8% Company Pension, • Progression opportunities into client relationship management

Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions.

A leading care home provider in Odiham is seeking a Customer Relationship Manager to enhance occupancy through exceptional sales strategies.This role involves managing inquiries, supporting marketing efforts, and networking within the community.The ideal candidate will have proven sales experience,

Join Our Team.... Passionate about Sales? Committed to Customer Experience? We are looking for an Area Sales Manager to join our Ultra Floor Brand to oversee and drive our South East territory, working 40 hours per week Monday- Friday. UltraFloor offers a range of premium solutions, including smoothing underlayments, moisture protection, repair compounds and primer for the modern flooring contractor. All of our specialist materials are suitable for the preparation of subfloors in commercial, industrial and domestic applications. Area Sales Manager's on this territory ideally need to have experience with contract tenders/specifications and liaising with contractors on specific projects, we also sell UltraFloor products into retail and merchants too. Ideal living location would be Surrey / Kent. We are offering a competitive salary and the following benefits: Performance Profit Related Bonus (PPRP) - a discretionary bonus of around 8% of salary paid to all permanent employees annually Sales Target annual bonus of up to £10,000 per annum Up to 29 days annual leave 5-7.5% pension contribution Private life and medical cover Denplan Cover Income Protection Cover An extensive EAP suite to support health and wellbeing Company Car Charity donations and Committee Events Learning and Development opportunities Retail Discounts and Savings Free use of our holiday homes in Tenerife, Padstow and St Ives with subsidised petrol / flight costs. A specialist in the manufacture and distribution of cement and bitumen-based products to the world markets for over 40 years. Our prestigious awards, which include Great Place to Work and Sunday Times Top 100 Best Companies, are in recognition of our strong leadership, outstanding employee engagement and benefits and excellent wellbeing initiatives. Our company values Work Hard, Have Fun, Make a Difference are what guide us, make us who we are and show what we stand for. Duties You will be making a difference by..... Diary management and planning to ensure that your time is utilised in the most productive and effective way. Fully prepare for and attend appointments with both existing and prospective customers to build and maintain strong relationships. Researching and prospecting of new contacts and responding to any sales leads promptly. Identifying any future markets, product requirements and enhancements. Attending exhibitions and industry events to gain new business leads. Managing customer database effectively. Updating with new prospect contacts and customer information and visit notes. Ensuring records are kept accurate and up to date. Analysing and maintaining industry knowledge of competitors and their products. Providing quotations and managing ongoing pricing reviews. Constantly look for opportunities to up-sell and add on sales. Promptly follow up sample and quotations to convert to sales. Providing PR opportunities whenever possible. Primary responsibility for checking customer sales history and purchasing trends to ensure they are ordering all possible product lines. Achieving all monthly / annual sales targets and KPIs. Assisting with technical queries. Effectively managing customer complaints and queries. Taking all necessary steps to resolve matters promptly (for example product testing and site visits). Requirements What you will need.... Proven experience within a field sales role within a similar environment Ideally be located Surrey / Kent A proven record of hitting and exceeding sales targets and KPIs Excellent relationship building skills and ability to create rapport. Organised and efficient in planning and diary management. Retention and objection handling skills Excellent communication skills Full UK driving license If this sounds like you, we'd love to hear from you! TPBN1_UKTJ

Account Manager - Now x 2 positions open. Basic Salary £45k to £50k + commission (uncapped) & Benefits Location – Hybrid/Surrey Our client is an industry leading UK-based technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management, distribution and care. As an Account Manager position will play an instrumental role in driving continued growth from 50 to 60 key accounts. Your main purpose is to manage these existing UK accounts and to retain, renew and cross sell/upsell the full portfolio of services including a their mass notification service and applications. Key responsibilities: * CRM management - Forecasting and Delivery of daily, monthly and annual retention, pipeline and revenue targets. * First class account management service for our customers to maintain excellent CSAT and NPS targets * Nurture customers within the account base to ensure a continued robust pipeline of opportunities. * Be able to maximize each customers potential spend through Account Development planning, relationship building and data analysis. * Delivering excellent bid and proposal responses with Executive summary and win themes * Identify potential referrals, and the decision makers within the client organization. * Set up meetings between client decision makers and company’s practice leaders/principals. * Work cross functionally with other departments to improve and enhance the customer experience for all customers. * Keep abreast of current industry news or insights relevant to the business to help with sales strategy and increased knowledge of sector. * Collaborate with Marketing team to identify potential opportunities within your account base. Knowledge and experience: * Role would suit candidates with previous experience in a regulatory environment or with a telecoms or technology-enabled business service. * Great Account Management and Account Development skills * Highly organised with excellent attention to detail and the ability to execute a strategy to deliver daily revenue. * Proven track record of consistently achieving and exceeding sales targets * Skilled in the ability to retain customers and prevent cancellations. * CRM experience essential, (SFDC desirable) * Demonstrable commercial acumen and use of Sales Methodologies

We are currently seeking an interim Customer Account Manager, to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment. The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run until end November 2026, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £60,000 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. JOB PURPOSE In a landscape shaped by economic pressures, rising consumer expectations and tighter regulation - the future of Consumer Packaged Goods (CPG) within e-Commerce is about differentiation through responsible and relevant innovation fit for online shopping, data-driven customer experiences and a flexible channel strategy. Today consumers subscribe for 'convenience' with products delivered straight to their home; the rise of disruptive start-ups offering these services (e.g. Uber, Deliveroo), is altering the business landscape and broadening the range of competitors we and our retailers must compete with to serve consumers. The development of new digital capabilities and skills in order to stay competitive in this space is business critical for Unilever to continue to 'win and lead'. eCommerce is a major growth and equity driver for Unilever. Amazon comprises an experienced team managing and expanding our presence across 1P within all our Business Units (Beauty, Homecare, Foods) and it is a hugely exciting time to join the Amazon team, currently experiencing year-on-year double digit growth MAIN RESPONSIBILITIES Managing and being responsible for Homecare and Grocery / Fresh categories and leading a team of x 3 Account Executives / Apprentice Build strong and sustainable customer relationships with Amazon Negotiate effectively with Amazon, e.g. AVN negotiations, trade terms, funding etc according to the UL strategy for your assigned categories Manage the relationship aspects of key customer 'events', e.g. launching of new products, cost price changes, breaches of trade terms etc Develop and deliver the customer strategic business plan for your category, and the joint business plan, working closely with CSP, Category and Brand Managers as well as the Media team Develop and deliver an optimal promotional plan for the year (including selling the plan with the customer) Manage promotional and non-promotional investments with the customer and ensure all agreements are properly documented and stored Work closely with Customer Account Executives (CAE) And Apprentice to ensure administrative aspects of promotions are completed and actioned Manage the customer P&L for relevant categories and the overall level of customer investment Manage in-month operational performance vs forecast, working closely with CSP, Demand Planners and Supply Chain Manage account financials elements following UL designated processes accurately and efficiently Responsible for MBR and QBR (internally and externally) with the support of CAEs Delivery of all KPIs for specific categories Please note: The responsibilities outlined above are not exhaustive and may evolve in response to business needs. The successful candidate should be adaptable and comfortable working in a dynamic environment where priorities can shift. Experiences & Qualifications Amazon Vendor Experience necessary Customer management & selling essentials - ideally previous experience of performing a CAM role Prior commercial experience and exposure to P&L Proven history of working within a team environment Prior experience of leading and developing a direct reports required Relevant Account Management experience Customer management & selling essentials Strong Communication skills Experience of leveraging big customer relationships Proactive and curious mindset Stakeholder management Strong negotiation skills Microsoft Office - Excel proficientALL ABOUT YOU You love to win and have fun doing it You have a positive mindset and are constantly curious and share along the way. You are comfortable with the uncomfortable: charting new grounds, navigating through complexity, and testing and learning as you go, whilst always striving to do things better You possess strong negotiation skills and the ability to influence You have sharp financial acumen to own a P&L, deliver monthly and annual business targets as well as judgement and insight to assess and build new business models Build strong internal and external relationships and are comfortable working in a collaborative environment Possess great analytical skills with proficiency in Microsoft, especially Excel, alongside the ability to share insights and learnings across the Amazon team, bringing others on the journey with you

We are currently seeking an interim Customer Account Manager, to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment. The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run until end November 2026, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £60,000 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. JOB PURPOSE In a landscape shaped by economic pressures, rising consumer expectations and tighter regulation - the future of Consumer Packaged Goods (CPG) within e-Commerce is about differentiation through responsible and relevant innovation fit for online shopping, data-driven customer experiences and a flexible channel strategy. Today consumers subscribe for 'convenience' with products delivered straight to their home; the rise of disruptive start-ups offering these services (e.g. Uber, Deliveroo), is altering the business landscape and broadening the range of competitors we and our retailers must compete with to serve consumers. The development of new digital capabilities and skills in order to stay competitive in this space is business critical for Unilever to continue to 'win and lead'. eCommerce is a major growth and equity driver for Unilever . Amazon comprises an experienced team managing and expanding our presence across 1P within all our Business Units (Beauty, Homecare, Foods) and it is a hugely exciting time to join the Amazon team, currently experiencing year-on-year double digit growth MAIN RESPONSIBILITIES Managing and being responsible for Homecare and Grocery / Fresh categories and leading a team of x 3 Account Executives / Apprentice Build strong and sustainable customer relationships with Amazon Negotiate effectively with Amazon, e.g. AVN negotiations, trade terms, funding etc according to the UL strategy for your assigned categories Manage the relationship aspects of key customer 'events', e.g. launching of new products, cost price changes, breaches of trade terms etc Develop and deliver the customer strategic business plan for your category, and the joint business plan, working closely with CSP, Category and Brand Managers as well as the Media team Develop and deliver an optimal promotional plan for the year (including selling the plan with the customer) Manage promotional and non-promotional investments with the customer and ensure all agreements are properly documented and stored Work closely with Customer Account Executives (CAE) And Apprentice to ensure administrative aspects of promotions are completed and actioned Manage the customer P&L for relevant categories and the overall level of customer investment Manage in-month operational performance vs forecast, working closely with CSP, Demand Planners and Supply Chain Manage account financials elements following UL designated processes accurately and efficiently Responsible for MBR and QBR (internally and externally) with the support of CAEs Delivery of all KPIs for specific categories Please note: The responsibilities outlined above are not exhaustive and may evolve in response to business needs. The successful candidate should be adaptable and comfortable working in a dynamic environment where priorities can shift. Experiences & Qualifications Amazon Vendor Experience necessary Customer management & selling essentials - ideally previous experience of performing a CAM role Prior commercial experience and exposure to P&L Proven history of working within a team environment Prior experience of leading and developing a direct reports required Relevant Account Management experience Customer management & selling essentials Strong Communication skills Experience of leveraging big customer relationships Proactive and curious mindset Stakeholder management Strong negotiation skills Microsoft Office - Excel proficient ALL ABOUT YOU You love to win and have fun doing it You have a positive mindset and are constantly curious and share along the way. You are comfortable with the uncomfortable : charting new grounds, navigating through complexity, and testing and learning as you go, whilst always striving to do things better You possess strong negotiation skills and the ability to influence You have sharp financial acumen to own a P&L, deliver monthly and annual business targets as well as judgement and insight to assess and build new business models Build strong internal and external relationships and are comfortable working in a collaborative environment Possess great analytical skills with proficiency in Microsoft, especially Excel, alongside the ability to share insights and learnings across the Amazon team, bringing others on the journey with you TPBN1_UKTJ

Motor Vehicle Technician Franchised Motor Dealership - Croydon Our client, is looking to recruit an experienced Diagnostic Technician. Working hours/days: - Monday to Friday; 5pm - 2am While working alongside our other experienced technicians, you will play a vital role, carrying out vehicle health checks using the latest technology, conducting vehicle services, and carrying out any additional repairs. You will be reporting to the accomplished Aftersales Manager, where you will be given on-going support to ensure that you have the tools needed to be able to perform to the very best! We can also offer you excellent career progression and training opportunities, including manufacturer accredited schemes, as well as Hybrid & Electric training to accelerate your career further! Responsibilities - Carrying out vehicle health checks using the latest technology - Conducting vehicle service in accordance with manufacturers guidelines and customer requests - Carrying out any additional repairs once authorised by the customer - Warranty repairs are per the manufacturer's guidelines and relevant write up is complete - Taking the customers vehicle out on a road test to ensure all faults are rectified - Complete all relevant paperwork to a high standard Qualifications The ideal candidate will have prior experience working within a workshop. You'll be self-motivated, ambitious, and eager to learn, while being able to work to the highest standards. You will require a full UK driving licence and completion of NVQ Level 3 or equivalent qualification. Salary & benefits: Upto £37,500 basic £45k OTE Uncapped Apply in confidence today! Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission TPBN1_UKTJ

Area Sales Manager | C. £40,000 + package Location: Southwest London (Field‑based) Sector: Food / Ingredients Distribution A well‑established, nationally operating food and bakery ingredients distributor is seeking an experienced Area Sales Manager to manage and grow sales across a defined geographical territory. My client is a market leader within their sector, supplying a broad range of ambient, chilled and frozen products to customers of all sizes across the UK and Ireland. The Role Reporting into senior commercial leadership, you will be responsible for driving revenue and margin growth within existing accounts while identifying and developing new business opportunities. The role is field‑based and requires strong relationship management, commercial planning and execution skills. Key Responsibilities Manage, develop and grow a portfolio of existing customers while securing new business within your region Deliver agreed sales, margin and budget targets Build strong relationships with customers, suppliers and internal teams to maximise opportunities Maintain accurate customer records, pricing, product profiles and promotional plans Develop structured journey plans and customer segmentation strategies Identify and execute sales opportunities within new and emerging market sectors If this role is of interest to you and you'd like to hear more information, apply and I'll be in touch for a confidential chat

Taylor Wimpey plc Make a Home at Taylor Wimpey At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life. Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. Home to work that matters, and you can be a part of it. Job Summary The Customer Support Coordinator is responsible for taking ownership of customer issues, tasks and complaints once customers have settled into their new homes and been handed over from the Customer Relations Managers, managing resolution through to completion. This includes correctly identifying what action needs to be taken, allocating the correct resource in a timely manner, and where appropriate, ensuring the necessary parts and supplies have been ordered to enable remediation works to be carried out. They should also ensure customers are kept up to date with progress towards the resolution of their issue or complaint. The Customer Support Coordinator should be conversant in using the technology provided to carry out their role and be adherent to the relevant processes and procedures, including all health and safety regulations and protocols. Primary Responsibilities Demonstrates role model customer behaviour Acts as an inspiring role model across the team in the delivery of great customer service Always demonstrates positive behaviour when discussing or interacting with customers Always engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve this quickly Ensures reputational risk is minimised by ensuring complaints, social media contacts, and 3rd party claims and cases are managed in the most appropriate way Role models Taylor Wimpey’s values by always behaving with integrity and professionalism, acting in a positive, collaborative and encouraging style with everyone Achievement of business objectives and priorities Works independently to resolve issues, tasks and complaints within the required SLA timeframe Works in an organised and well-planned manner, so that customer issues, tasks and complaints can be resolved within SLA timeframes and customers are fully informed of progress Looks for solutions when blockers to remedying issues for customers arise and ensures the Customer Support Manager is made aware when factors may not enable the resolution to happen within SLA Ensures issues, tasks and complaints have quality notes for reference so there is an accurate record of all customer interactions and so that further clarification isn’t required with the customer by another person Builds relationships with other functions and works collaboratively with them to resolve issues, tasks and complaints Builds relationships with subcontractors and suppliers to ensure they understand our expectations of their customer commitments and provide feedback where appropriate to ensure continuous improvement of their service offering Committed to continuous improvement Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing performance Identifies gaps in their customer engagement ability (verbal and written) and takes responsibility for the continuous improvement of these Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement Keeps up to date with house type ranges, products, specifications and new technology in the home to ensure informed conversations with customers Experience, Qualifications, Technical Requirements Previous experience of working in a fast-paced Customer Service environment Strong interpersonal and relationship building skills Proven ability to work collaboratively Proven ability to work independently, prioritise work and take initiative to find solutions to problems Proven ability to remain calm, measured and resilient in challenging situations Experience of working in the housebuilding industry What we offer at Taylor Wimpey At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve. We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home. We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work. If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. Inclusivity Statement As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team. Internal Applicants: Please inform your line manager if you wish to apply for this role

An opportunity has arisen to join us as a Used Car Sales Manager at our Epsom site. The main purpose of the position is to assist the General Sales Manager in managing the Used Car Sales business, incorporating all the Companys products and services and making decisions regarding the sales unit. To achieve optimal utilisation of the market, a high level of customer satisfaction and high yields for the department in accordance with the Company management goals. Main Duties and Responsibilities Review the financial situation and compile the daily operating controls (DOC) Review retained profit and F&I performance Take responsibility for lead allocation Ensure walk-ins are recorded on showroom log and Dealerweb and Review live leads on Dealerweb Review volume of leads and offers made Work with General Sales Manager to review conversions of sales people and implement plans where required Take steps to increase market penetration in Used sales, in order to achieve budget. Plan, organise, direct, coach, lead and motivate the Used Sales Team taking steps to create a professional and customer focussed environment. To lead, develop and maintain an effective relationship with the Retail Managers and Assistant Sales Managers to jointly deliver the site unit targets. Ensure the Used vehicle range is presented professionally in line with Mercedes-Benz guidelines To control preparations costs and standards by working closely with the After Sales Manager Ensure all leads are responded to with Sandown SLA Ensure that all potential part exchanges are appraised in line with the company procedure, regularly spot checking the quality of appraisal. Ensure that Part exchange valuations are in line with market trends. Respond promptly to any customer complaints and ensure timely and correct resolution. Continually review vehicle debtors to ensure Company policy on vehicle debts is applied. To ensure all reports are completed in an accurate and timely manner. Ensure that the Retail Managers and Assistant Sales Managers completes all Sales Executive 121s, assisting where appropriate. Ensure sales training needs are met efficiently and are in line with operational requirements. You will require : a high level of attention to detail; a passion for customer satisfaction; FCA accredited: knowledge of finance and related systems; knowledge of insurance products; Understanding of car valuations and advanced negotiation skills; experience in a management position. Hours of work The showroom is open from 8.30 - 18.00 Monday to Friday, 09:00 17:00 Saturday and 10:00 16:00 Sunday. A 5 day week will be worked which will include Saturdays. A lieu day will be given off in the week to compensate. Total 45 hours per week Company Car provided as part of the remuneration package. Benefits Company car Company events Company pension Cycle to work scheme Employee discount Life insurance Referral programme Sick pay Store discount TPBN1_UKTJ

We are seeking a Customer Supply Chain Manager to oversee and optimise our Customer Collaboration function in the UK. This position is responsible for monitoring the total performance of how the company executes plans with Customers across Commercial and Supply Chain. Client Details The organisation is a prominent player in the FMCG sector, recognised for its innovative approach and commitment to delivering quality products. As a large organisation, it provides a robust structure and opportunities for growth within the procurement and supply chain department. Description Relationship development with key senior contacts within the Customer Commercial and Supply Chain teams. Drives Improvement in Customer experience metrics (Dispatch Rate, Overdue payments, Forecast Accuracy & Bias, Invoice Accuracy, On Shelf Availability, Claims Completion Times, # of escalations and time spent on escalations, Trade Terms compliance,) Understand Customer requirements and culture (strategy, structure, targets, operational standards, routines, processes, systems etc) so as to develop opportunities for improved service, reduced cost to serve (including Trade Terms compliance), improved on-shelf availability. Alongside this, the role owns the Customer contact strategy. Management of the team of Customer Collaboration Specialists providing support and structure for individual and team development, and set priorities / guidance for the extended Customer team (including team members working for partner organisations). Coach the team to close skills gaps across finance, Commercial, and SC knowledge. Foster an environment of team working across the business. Ensure Customer insight is fed into the forecast process, working in partnership with CD to achieve this. Driving an improving trend in the Customer level forecast accuracy and bias. Be the main contact point for the Customer Development Director(s) within the Customer Operations team. Agreeing joint improvement plans with Customer Commercial and Supply Chain teams.Profile A successful Customer Supply Chain Manager should have: Supply Chain and/or Customer Operations Experience - An experienced SC and/or Customer Experience Manager who can align sales and logistics with supply chain capabilities and with customer needs including managing demand forecasting and improvement of performance metrics like ON TIME IN FULL. Strong analytical Skills - Champions and uses data to drive insight, quickly able to identify to identify problems, root causes, and solutions. Effective at prioritising these for maximum return on time spent. understands Customers Operations and Supply Chain metrics well and use data to inform and influence internal and external stakeholders. Leadership abilities - is highly motivated to make the best contribution that they can and bring out the best in others. Is able to flex their style, adjust messages and how they are delivered based on the audience and the situation. He/she has experience in leading high performing teams, demonstrating high EQ, is able to nurture and build talent. Ability to set a vision for others of how we can improve, and articulate why it is so important, so as to build motivation in the organisation to achieve the vision. As part of this set high standards for the team. Commercial Business Understanding - understands the Customer and Company P&L and how the end-to-end Order to Cash cycle operates. Able to identify process improvement opportunities within the Order to Cash cycle. Relationship Building, Partnering, and Influencing - Ability to partner and build trust with a range of stakeholders both internally and externally, using effective communication and influencing skills. Ability to hold positive tension (in other words saying no effectively) when navigating with internal teams to serve our customers better towards a bigger impact.Job Offer Competitive salary ranging from £90,000 to £100,000 pa Car allowance, bonus, and additional benefits. Permanent position with long-term career prospects. Opportunity to work within a large organisation in the FMCG industry. Collaborative and innovative work environment. Hybrid Working Setup: 3 days/week working onsite.If you are ready to take the next step in your career as a Customer Supply Chain Manager, apply now to join a leading company in the FMCG sector

#GoWithYourFlow Come and join us as a results driven Assistant Manager to deliver sales and exceed customer expectations as part of a hugely successful branch team. The Role: As an Assistant Branch Manager, you will report directly to the Branch Manager and support the day to day running of the branch. You will identify and capitalise on every sales opportunity, inspiring your customers with the perfect solutions for their requirements. The Assistant Branch Manager will be an expert at building rapport quickly and creating trusted relationships to ensure that everything we do enables us to deliver on our promises to our customers and exceed expectations. Youll naturally promote and embrace our inclusive team environment and were sure youll have some fun along the way! Key Responsibilities Effective management of the team and resource in the absence of the Branch Manager Assisting the Branch Manager to profitably meet and exceed the branch sales targets Managing the sales office, branch purchasing and stock control Maximising margin and net profit Keeping everyone safe Build and maintain relationships with new and existing trade and retail customers Previous sales experience in a similar environment is preferable, but the right positive attitude is more important You: As an Assistant Branch Manager, youll have an innovative and agile approach to identify growth opportunities. Youll enjoy working collaboratively with a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do. Skills and competencies Tenacity and resilience A pro-active approach to sales, with a strong desire and ability to win and grow new business Experience of customer relationship management and developing a true partnership approach Excellent communication skills Self confident and self motivated, with the ability to work on own initiative or as part of a wider team Ability to interpret basic financial and statistical information Dont meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they dont have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if youre interested in this role but think that your previous experience doesnt completely match - apply anyway. You could be just the person were looking for! Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! Were proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and were super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Bonus Discounts, savings and cash back at numerous retailers Life assurance Extended family policy including maternity, paternity, additional annual leave and more Mental Health First Aiders and Employee Assistance Programme, we look out for each other Complete induction and a company that lets you grow and encourages development Financial education and loans Flexible working options A business striving to create an environment of inclusion so everyone can be their true self And more! #BelongWithUs Were passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We dont want you to fit our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment. TPBN1_UKTJ

#GoWithYourFlow Come and join us as a results driven Assistant Manager Designate to deliver sales and exceed customer expectations as part of a hugely successful branch team. This role will be a Designate position covering multiple branches in the local area. The Role: As an Assistant Branch Manager Designate, you will report directly to the Branch Manager and support the day to day running of the branch. You will identify and capitalise on every sales opportunity, inspiring your customers with the perfect solutions for their requirements. The Assistant Branch Manager will be an expert at building rapport quickly and creating trusted relationships to ensure that everything we do enables us to deliver on our promises to our customers and exceed expectations. Youll naturally promote and embrace our inclusive team environment and were sure youll have some fun along the way! Key Responsibilities Effective management of the team and resource in the absence of the Branch Manager Assisting the Branch Manager to profitably meet and exceed the branch sales targets Managing the sales office, branch purchasing and stock control Maximising margin and net profit Keeping everyone safe Build and maintain relationships with new and existing trade and retail customers Previous sales experience in a similar environment is preferable, but the right positive attitude is more important You: As an Assistant Branch Manager, youll have an innovative and agile approach to identify growth opportunities. Youll enjoy working collaboratively with a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do. Skills and competencies Tenacity and resilience A pro-active approach to sales, with a strong desire and ability to win and grow new business Experience of customer relationship management and developing a true partnership approach Excellent communication skills Self confident and self motivated, with the ability to work on own initiative or as part of a wider team Ability to interpret basic financial and statistical information Dont meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they dont have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if youre interested in this role but think that your previous experience doesnt completely match - apply anyway. You could be just the person were looking for! Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! Were proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and were super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Bonus Discounts, savings and cash back at numerous retailers Life assurance Extended family policy including maternity, paternity, additional annual leave and more Mental Health First Aiders and Employee Assistance Programme, we look out for each other Complete induction and a company that lets you grow and encourages development Financial education and loans Flexible working options A business striving to create an environment of inclusion so everyone can be their true self And more! #BelongWithUs Were passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We dont want you to fit our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment. TPBN1_UKTJ

#GoWithYourFlow Come and join us as a results driven Assistant Manager to deliver sales and exceed customer expectations as part of a hugely successful branch team. The Role: As an Assistant Branch Manager, you will report directly to the Branch Manager and support the day to day running of the branch. You will identify and capitalise on every sales opportunity, inspiring your customers with the perfect solutions for their requirements. The Assistant Branch Manager will be an expert at building rapport quickly and creating trusted relationships to ensure that everything we do enables us to deliver on our promises to our customers and exceed expectations. Youll naturally promote and embrace our inclusive team environment and were sure youll have some fun along the way! Key Responsibilities Effective management of the team and resource in the absence of the Branch Manager Assisting the Branch Manager to profitably meet and exceed the branch sales targets Managing the sales office, branch purchasing and stock control Maximising margin and net profit Keeping everyone safe Build and maintain relationships with new and existing trade and retail customers Previous sales experience in a similar environment is preferable, but the right positive attitude is more important You: As an Assistant Branch Manager, youll have an innovative and agile approach to identify growth opportunities. Youll enjoy working collaboratively with a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do. Skills and competencies Tenacity and resilience A pro-active approach to sales, with a strong desire and ability to win and grow new business Experience of customer relationship management and developing a true partnership approach Excellent communication skills Self confident and self motivated, with the ability to work on own initiative or as part of a wider team Ability to interpret basic financial and statistical information Dont meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they dont have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if youre interested in this role but think that your previous experience doesnt completely match - apply anyway. You could be just the person were looking for! Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! Were proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and were super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Bonus Discounts, savings and cash back at numerous retailers Life assurance Extended family policy including maternity, paternity, additional annual leave and more Mental Health First Aiders and Employee Assistance Programme, we look out for each other Complete induction and a company that lets you grow and encourages development Financial education and loans Flexible working options A business striving to create an environment of inclusion so everyone can be their true self And more! #BelongWithUs Were passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We dont want you to fit our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment. TPBN1_UKTJ

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team.

CRM Manager – Global Law Firm. Are you ready to lead CRM strategy for a global law firm and make a real impact on client relationships? This is an exciting opportunity to join a forward-thinking team and drive data-driven business development across international markets.

As Customer Relationship Manager, you will take ownership of a defined portfolio of B2B customers, nurturing long term partnerships and ensuring outstanding service delivery. Customer Relationship Manager required for a fantastic new permanent job opportunity in Chesterfield. We are supporting a mar

CRM Manager – Global Law Firm. Are you ready to lead CRM strategy for a global law firm and make a real impact on client relationships? This is an exciting opportunity to join a forward-thinking team and drive data-driven business development across international markets.

We’re working with a growing and well-established business in Staffordshire that is looking to hire a CRM Manager to take ownership of their customer relationship management and marketing communications strategy. As CRM Manager, you’ll be responsible for managing the CRM platform and delivering

As part of the Marketing Team, the CRM & Engagement Manager will contribute to customer occupancy targets by expanding the MyWorkspace ecosystem for existing and prospective customers and partners. A key objective is to drive both digital and physical engagement through well‑designed CRM journeys

As a Customer Relationship Manager at Barchester, you’ll help us build the reputation of our homes to ensure their success. Your daily tasks may involve strengthening the home’s web presence, improving enquiry management, liaising with General Managers (GMs) for rapid responses to pre-admission

Design and deliver successful programmes of customer engagement and relationship building across the Ecclesiastical UK business, to ensure customer satisfaction and retention, and to build customer loyalty. Customer and broker relationship management experience and evidence of successful customer re

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team.

Are you ready to lead CRM strategy for a global law firm and make a real impact on client relationships? This is an exciting opportunity to join a forward-thinking team and drive data-driven business development across international markets.

Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions.

A leading digital gaming company in the United Kingdom is seeking a passionate HVC Relationship Manager to enhance customer relationships and optimize engagement strategies. The role requires expertise in account management within the iGaming sector and a customer-first approach. Join our dynamic te

As the Portfolio continues to grow, they are recruiting a Customer Relationship Manager to oversee a group of flex workspace customers requiring primarily remote relationship management, with occasional site visits. Minimum 2 years' experience in a customer-facing operational role (flex workspace, o

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Develop and maintain customer relationships on a day-to-day basis with all key stakeholders. Serve as

Customer Relationship Management Manager. We’re working with a leading international gaming operator who are looking to hire a CRM Manager to join their growing team. With a strong presence across the UK and international markets, they offer both sportsbook and casino products and pride themselves

As a Customer Relationship Manager, your role is to connect residents in need of quality care and support, making a meaningful difference in their lives. As a Customer Relationship Manager at Barchester, you’ll help us build the reputation of our care homes to ensure their success. You will conduc

A leading financial services organization in the UK is seeking a Customer Relationship Manager to enhance customer engagement for Ecclesiastical Insurance. The role is remote with potential travel, focusing on delivering exceptional service and fostering long-term customer relationships.

Regional Customer Relationship Manager.

Customer Relationship Management Manager. As the CRM Manager, you’ll take ownership of the full CRM function and play a pivotal role in developing how the brand communicates, nurtures, and retains its customer base. CRM MANAGER (E-COMMERCE / SUBSCRIPTIONS).

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team.

Design and deliver successful programmes of customer engagement and relationship building across the Ecclesiastical UK business, to ensure customer satisfaction and retention, and to build customer loyalty. Customer and broker relationship management experience and evidence of successful customer re

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team.

The Global Account Manager serves as the strategic client relationship lead for the client's global meeting and events programme, ensuring exceptional delivery of account management services and commercial value. As the primary client-facing relationship manager, this position ensures governance, ri

Maintain SOPs, customer data files, and other support documentation. Proven customer service experience. Accurately capture customer orders using AS400/SAP systems.

Senior Account Manager . Are you a Financial PR Senior Account Manager (or experienced AM) looking to work at one of London’s leading FPR & Investor Relations commu

Due to several new business wins, the agency has created a new Account Manager role to help grow the business to the next level.

You will be responsible for all aspects of project management, from pre-commencement to successful handover, while maintaining profitability through effective leadership, strong client relationships, and collaboration with internal support functions. Establish and maintain strong relationships with