Mobility Service & Delivery Technician Congleton
3 days ago
Congleton
Mobility Service & Delivery TechnicianAt MobilityCo established in 1965,we help improve individuals independence, comfort, and quality of life through specialist mobility and healthcare equipment.From mobility scooters and powerchairs to profiling beds and home adaptations, we pride ourselves on delivering outstandingproducts alongside exceptional customer service.As our business continues to grow, we are looking for a reliable, professional, and hands-on Service & Delivery Technician to join our team.This is an rewarding role for someone who enjoys being on the road, working with customers face-to-face, delivering and installing products, solving technical problems, and making a genuine difference to peoples lives every day.About the RoleThe Service & Delivery Technician is responsible for delivering, installing, servicing, repairing, demonstrating, and collecting mobility and healthcare equipment across customer homes, care facilities, and business locations with some occasional overnight stays.You will represent MobilityCo in the field and play a vital role in ensuring every customer receives a safe, professional, and friendly experience.This role combines driving, product installation, technical servicing, customer support, and warehouse assistance, making it ideal for someone practical, organised, and customer focused.Key ResponsibilitiesSafely deliver mobility and healthcare equipment to customer homes andfacilitiesAssemble, install, and set up products on site.Demonstrate product operation, charging, and safety procedures to customersEnsure customers feel confident using their equipment before leavingComplete delivery paperwork and capture customer signaturesMaintain cleanliness and organisation of company vehiclesServicing, Repairs & Technical SupportCarry out servicing, adjustments, and minor repairs on siteDiagnose faults and identify repair requirementsEscalate complex issues to the Aftersales Manager or workshop teamAssist with workshop repairs, assembly, refurbishment, cleaning, and preparation when requiredEnsure products are functioning safely and correctly after service workCollections & Aftersales SupportCollect products requiring repair, warranty work, or returnsSafely transport collected equipment back to the warehouseAccurately label and log all collected itemsProvide detailed fault reports to the aftersales teamEnsure excellent customer care during all service visitsWarehouse & Operational SupportAssist with loading and unloading vehiclesSupport warehouse staff with stock movements when requiredHelp maintain clean, organised delivery, warehouse, and repair areasDispose of packaging and waste safely and responsiblyEnsure tools, accessories, and vehicle stock are maintainedBooking in stock upon arrivalDispatching stock via couriersSystems & DocumentationUpdate CRM systems and order notes following deliveries or service visitsCorrectly tag jobs (Warranty, Insurance, Repair, Delivered, Collected)Maintain accurate records of completed jobs and visit outcomesFollow delivery and service schedules using routing software and shared calendarsHealth, Safety & ComplianceCarry out regular vehicle safety checksFollow manual handling procedures at all timesUse PPE where requiredSafely handle batteries, chargers, and electrical componentsReport accidents, incidents, or near misses immediatelyMaintain high standards of cleanliness and safetyAbout YouTo be considered for this role, you should have:A full UK driving licence (essential)Strong customer service and communication skillsGood practical / hands-on technical abilityConfidence assembling and troubleshooting mechanical or electrical productsExcellent time management and reliabilityAbility to work independently and as part of a teamStrong attention to detail and safety awarenessA professional, courteous, and solution-focused attitudeExperience in mobility equipment, healthcare equipment, vehicle mechanics, engineering, field service, appliance repair, or technical installation would be highly advantageous, but full training can be provided for the right candidate.What We OfferCompetitive salaryFull-time permanent positionOngoing training and developmentFriendly and supportive team environmentStaff discount on productsFree on-site parkingCareer progression opportunities within a growing companyThis role is perfect for someone who enjoys variety, technical problem-solving, and helping people in meaningful ways.Every day is different one day you may be delivering a mobility scooter that restores someones independence, and the next you may be repairing essential equipment for a care home.If you take pride in practical work, excellent customer service, and being part of a growing company that genuinely makes a difference, wed love to hear from you.TPBN1_UKTJ