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Customer Experience Manager with a track record of CX, developing and optimising the supporter and customer journey across all touch points. Experience with CRM systems and customer feedback platforms and tools to gather and analyse customer input. Ensure the overarching customer/ supporter CX exper

Contributes to an exceptional resident experience alongside the Community team and Estates Management team through the provision of a high standard of repairs, maintenance tasks, planned and unplanned works and statutory compliance of the building fabric and mechanical and electrical systems. Inspects and diagnoses faults, in addition to undertaking minor day to day repairs and decoration to the building(s), grounds and equipment. Key Role Responsibilities Works as part of the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community. Communicates effectively with residents, clients, contractors and colleagues, demonstrating a clear understanding of maintenance issues and using initiative to respond accordingly. Monitors and maintains the electronic maintenance reporting system, Onesite, ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required. Promotes customer satisfaction by providing regular updates to residents via OneSite regarding ongoing or delayed maintenance issues. Administers all property maintenance & records in accordance with Greystar policies & procedures Maintains a focus on delivering services within agreed budgetary & resource parameters Maintains adequate levels of spares, stock and supplies, ensuring effective forward planning Diagnoses and undertakes repair and maintenance tasks to a high-quality including plumbing, joinery and carpentry, painting/decorating and lighting; or organises and oversees repairs to completion if referred to contractors. Understands and responds to health and safety matters in an appropriate & timely manner Reports any incidents or accidents to the Community Manager using the correct system and documentation Moves furniture and heavy items around site as required Ensures all communal areas of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair & cleanliness. Coordinates and accompanies external Contractors/Suppliers executing minor works on site Liaises with relevant team members within Estates Management or Operations teams to ensure transparency and clear communication when works are taking place. Monitors Sub-Contractors performance to standard and retains accurate records of their site operations including all relevant RAMS & Permits to Work. Highlights and assists with the management of any community works. Assists the Community Manager in key management ensuring high levels of security at all times. Ensures annual checks are carried out for their statutory insurance and qualifications. Manages and maintains all statutory testing records, utilising other team members where appropriate Carries out annual PAT testing and inspections of emergency lighting, weekly fire alarm tests and fire evacuations Ensures the gardens and grounds maintenance to the property are well maintained, clean, tidy and hazard free, supervising external contractors as required Practices proper safety techniques in accordance with Company and safe systems of work guidelines Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address. Reviews site risk assessments as required with Community Manager. Seeks to maximise efficiency of utilities. About You A reasonable level of general education educated to O Level / GCSE level or equivalent with demonstrable written and numerical skills. Awareness of H&S requirements on site Continually strives to improve knowledge, skills and abilities to produce the best results A recognised trade qualification, Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building, e.g. plumbing or electrical, is essential. Experience & Skills Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder /residential construction in the following trades; plumber, electrician or carpenter Experience of installing and maintaining hot and cold water systems, sanitary appliances and soil and waste drainage. Experience of installing and maintaining electrical systems and fire alarm, emergency lighting and security systems. Fluent English verbal and written communication skills Helpful, friendly personality with effective communication skills behaving in a professional, courteous and helpful manner towards colleagues and residents Good team player with strong relationship building and influencing skills Positive approach and ability to work on own initiative Ability to determine cost effective solutions to repairs Contractor & Supplier Supervision skills are desirable Excellent organization skills with the ability to multi task and prioritise Flexible approach to work and adaptable to thrive in a changing environment. What We Offer We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more. About Greystar Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystars pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain. One of Greystars core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at . TPBN1_UKTJ

Title: Controls Engineer Location: West London Salary: Up to £60,000 per annum (DOE). Shift: Monday to Friday 07:00 15:30 Benefits: 25 days holiday plus bank holidays,Loyalty bonus,Cycle to work scheme,On site parking. Are you a hands on problem solver with a passion for complex systems, automation, and real-time engineering challenges? We're looking for a Controls Engineer to join a high-performing team at a fast-paced, technology-driven facility operating around the clock. If you thrive on finding smart fixes and long-term solutions to technical issues in a dynamic environment, this role could be for you. Controls Engineer Role: Rapidly diagnose and resolve live control system issues both hardware and software to keep operations running smoothly. Apply your technical skills to modify PLC code, activate workarounds, and carry out temporary fixes as needed. Use tools like Profibus, CAN Bus, and barcode systems to dig into problems and uncover the root causes. Lead troubleshooting efforts and drive permanent solutions with a focus on continuous improvement. Support critical automated systems including servo-motion, robotics, conveyors, packaging, and labelling equipment. Maintain and document detailed schematics, layout drawings, BOMs, and technical documentation. Own control system architecture, communication protocols, and system upgrades including backups, spares, and obsolescence strategies. Coordinate SAT/FAT processes and ensure regulatory and quality compliance at all times. Play a lead role in cross-functional technical projects to boost reliability and performance across the operation. Controls Engineer Experience: Strong hands-on experience with PLCs such as Siemens TIA Portal, Simatic Manager and HMI systems. A solid understanding of servo systems, VFDs, DC motor control, and field control devices. Analytical mindset with an eye for detail and a pragmatic approach to complex problems. Familiarity with industrial safety standards, ATEX environments, and electrical permitting systems. Confident using CMMS platforms and MS Office tools for reporting and documentation. Ideally experience in distribution, production, or FMCG environments. An understanding of control system communications like Ethernet/IP, Modbus, or similar. Please reach out to Ewan Smyth at Stirling Warrington for more information. TPBN1_UKTJ

Key Role Responsibilities Acts as a role model at all times by demonstrating the core values. Monitors that the team are achieving leasing goals and occupancy and acts up covering the Community Manager responsibilities in his or her absence ensuring work is organised and executed in line with Greystar expectations. Possesses brand knowledge and awareness, ensuring the team acts as brand ambassadors. Provides input alongside the CM and marketing to shape local marketing and leasing strategies based on relevant market data and deep market knowledge and ensures marketing campaigns, advertising and promotional activities are effectively implemented. Actively seek interaction and contact with residents to proactively seek to improve service delivery. Uses the Companys property systems to generate sales and leasing reports and monitors unit availability data and ensuring it is accurate and up to date. Monitors incoming website/email traffic and working closely with central and group sales on reservations. Leads with on-site enquiries, ensuring an appropriate inventory of ready apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities. Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documentation, and completing move-in/move-out and notice to vacate procedures in accordance with established policies and procedures. Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues. Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. If required, supports CM and AM with payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams. Supports the CM with developing capability of Team Members in order to meet key performance goals and future succession requirements. Supports the CM on co-ordination with Learning & Development to ensure Team Member training is provided and implemented and addresses performance if required. Works with the maintenance team to ensure the physical aspects of the community meet the Companys standards for overall appearance and co-ordinates and inspects show flats for market alignment and touring prospective residents. Promotes investor satisfaction and retention through supporting the CM and AM with timely reporting about the performance of the properties and responds quickly and with urgency to client/owner concerns, questions, issues, and requests. Participates where required in an on-call roster to provide out of hours emergency support for the Community. Ensures the operation of the Community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. About You Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/ environment. A strong team player but capable of working autonomously and taking ownership. Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. Fluent English verbal and written communication skills. Excellent organisation skills with the ability to multi task and prioritise. Numerical skills necessary to complete the above activities. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. Desirable Experience of successfully driving leasing/sales performance and managing operations Experience in sales and marketing event delivery would be advantageous A knowledge and understanding of UK Health and Safety policies Detailed knowledge of Landlord/Tenant Legislation Demonstrable ability to coach team members. What We Offer We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more. About Greystar Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystars pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain. One of Greystars core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at . TPBN1_UKTJ

Supports Community Managers to achieve operations and financial goals through overseeing the teams and performing the facilities tasks of a technical services and property maintenance function to both the internal and external parts of buildings, Public Realm and grounds, amenities, and multifamily blocks common areas to meet the Companys requirements for building standards, health and safety, statutory compliance and overall asset functionality. Key Role Responsibilities Acts as a role model at all times by demonstrating the core values Actively seeks interaction and contact with residents to proactively seek to improve service delivery and takes appropriate action to resolve and address service issues. Assigns and ensures completion of work orders generated from resident requests for service within the appropriate time and to the required standards, as well as ensuring the routine upkeep on the properties by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, and safety standards. Monitors the building services maintenance and management regime to ensure the mechanical, electrical and other building services plant and equipment reach their expected life span. Notification of major defects or failure trends to the Community Manager and Estates Manager with recommended actions and costings where appropriate. Works with external stakeholders on a regular basis i.e. local council, project managers, fire services to ensure the property is compliant in all aspects of its works. Works with the Estates Management team to ensure Fabric, Electrical and Mechanical works are correctly specified and technical advice is available and be the point of contact for Capital works handover back to the property. Provides the Estates Management team with monthly reporting of PPM, potential life cycle replacement and contractor performance reviews. Inspects work performed by other maintenance team members to assess workmanship, effectiveness of policies and procedures and develop corrective action plans as needed. Hires, onboards and develops capability of team members in order to meet key performance goals and future succession requirements. Contributes to the development of the annual budget(s) for the properties and is accountable for attainment of related budget goals by analysing and evaluating financial statements, reconciling monthly statements against approved budget, and working with the Community Manager Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required. Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines. Develops and actions regular planned preventative maintenance (PPM) schedules with the approved supply chain of contractors at the required intervals. Contributes to the selection and management of the PPM Contractors. Monitors reactive, statutory and PPM, works ensuring service level agreements are met, and accurate, up to date records are kept on systems and at the property. Coordinates and monitors minor works contractors and suppliers standards; retains accurate stock records, site operations log, including all relevant RAMS & Permits to work, testing records and conducts annual PAT testing to achieve statutory compliance. Ensures that the Asset Management Plan documentation (Operations and Maintenance Manuals, Health and Safety File and Statutory records) are maintained in an up to date state in each property. Reviews and actions site risk assessments and method statements as required with Community Manager. Checks that there are no Contractors allowed within or on the property without the necessary RAMs, PPE, induction and permit to work notices when appropriate. Carries out the requirements of HASWA and CDM. Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address. Ensures that the appearance and physical aspects of the properties meet established standards through routine quality and safety inspections, and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio. Works with Community Managers to develop a positive culture aligned to our brand pillars; championing consistency and operational excellence in the area of facilities management. Proactive in striving for continuous improvement through feedback About You Good level of general education educated to A/HND Level as a minimum or equivalent with demonstrable written and numerical skills. Proficient in the use of Microsoft office packages including Word, Excel and Outlook. An understanding of UK Health & Safety laws and statutory regulations relating to buildings management including interactions with Local Authority Representatives A qualification in electrical/mechanical engineering or plumbing (i.e. NVQ, City Guilds or similar) or the equivalent of an apprentice program or trade school in the building trades. Knowledge in all building repair trades, purchasing procedures and practices, painting and repair procedures. General knowledge/understanding of Health and Safety risks including manual handling, worksite safety, chemicals, trip and fall hazards. Continually strives to improve knowledge, skills and abilities to produce the best results. Experience & Skills Building maintenance experience in a Corporate residential environment (i.e. hotel, premium or private residential block) or experience in a related building trades field consisting of repairs, refurbishing, cleaning, heating, and maintenance administration. Previous experience of supervising contractors/suppliers and of working with teams repairing and maintaining premium residential buildings Experience of developing and maintaining risk assessments, managing preventative maintenance systems and the ability to support the Community Manager to meet their obligations to operate a safe building. Exceptional communication skills and the ability to work with impact and influence and comfort with and awareness of the demands of working a customer-facing role. A strong work ethic and ability to work independently and take ownership of a task/project A positive team player with a flexible and adaptable approach to work; including a willingness to work on-call or overtime where required. Strong commercial awareness with aptitude to determine the innovative and cost- effective solutions Desirable A degree or equivalent qualification in a related discipline, e.g. engineering or estates management may be beneficial A knowledge and understanding of change management with the ability to effectively implement it when required IOSH qualified An understanding of HVCA SFG20 maintenance job plans What We Offer We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more. About Greystar Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystars pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain. One of Greystars core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at . TPBN1_UKTJ

Providing 1st and 2nd line desktop, laptop and mobile device support across a variety of systems and services including M365. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Supporting the Service Desk Manager you will provide an excellent 1st a

Join our IFS Cloud In-Service Support Team as an IFS Cloud Software Developer. Leading or supporting data migration from legacy systems into IFS Cloud. You’ll report to the ERP Manager and work closely with the IFS Product Owner, Service Desk Manager, Project Implementation Team, and key business