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  • General Manager
    General Manager
    hace 4 días
    £40000–£45000 anual
    Jornada completa
    Croydon

    About the Role Whelans Pubs is looking for an experienced, driven and passionate General Manager to lead one of our busy pubs. This is an opportunity for a hands-on leader who thrives in a fast-paced hospitality environment, has a passion for delivering exceptional guest experiences, and is committed to building high-performing teams. As General Manager, you will take full ownership of your business, driving sales, profitability, operational standards and team development while creating a welcoming atmosphere for every guest. Key Responsibilities Leadership Lead, inspire and develop your management and bar teams. Recruit, train and retain exceptional team members. Create a positive, motivated and accountable working culture. Conduct regular team meetings, coaching sessions and performance reviews. Manage staffing levels and rotas in line with business needs. Commercial Performance Take full responsibility for achieving weekly and monthly sales targets. Drive wet sales, food sales and profitability. Maximise opportunities through events, entertainment and seasonal promotions. Monitor labour costs, GP margins and controllable costs. Analyse business performance and implement action plans to improve results. Customer Experience Deliver exceptional customer service standards every day. Resolve customer complaints professionally. Build relationships with regular guests and the local community. Maintain consistently high review scores across online platforms. Operations Ensure the venue is presented to the highest standards at all times. Maintain excellent cleanliness throughout front and back of house. Ensure compliance with company operating procedures. Complete daily, weekly and monthly compliance checks. Financial Control Manage cash handling procedures. Complete accurate banking and financial reporting. Control stock through regular stock takes and ordering. Investigate and minimise stock losses and wastage. Maintain strong cost controls across the business. Compliance Ensure full compliance with: Licensing legislation Health & Safety Food Safety Fire Safety Employment legislation Challenge 25 procedures Company policies Marketing & Business Development Drive local marketing initiatives. Promote live sport, entertainment and food offers. Ensure social media is regularly updated with high-quality content. Build relationships with local businesses, charities and community groups. Identify opportunities to increase footfall and revenue. What We’re Looking For Essential Minimum 3 years’ experience as a General Manager or experienced Deputy Manager in a high-volume pub or bar. Strong leadership and people management skills. Commercially focused with proven sales growth. Excellent financial understanding including labour and GP control. Personal Licence holder (or willing to obtain one). Strong understanding of licensing and compliance. Exceptional communication skills. Excellent organisational ability. Flexible to work evenings, weekends and bank holidays. Desirable Experience managing food operations. Experience delivering live entertainment and sporting events. Cellar management knowledge. First Aid qualification. Level 2 Food Safety. Personal Licence. Key Performance Indicators (KPIs) Sales growth Profitability Labour percentage Gross Profit performance Stock variance Wage control Customer satisfaction Mystery visit results Audit compliance Team retention Employee engagement Online review scores Health & Safety compliance Licensing compliance What We Offer Competitive salary Performance-related bonus scheme Career progression opportunities Ongoing training and development Company pension Employee discounts Company events Supportive Operations Team Recognition and reward programmes Our Values At Whelans Pubs, we believe in: People – Investing in our teams and creating opportunities for success. Standards – Delivering excellence in everything we do. Fun – Creating memorable experiences for our guests and our teams. The Ideal Candidate You’ll be an energetic, visible leader who leads from the front, sets high standards and inspires your team every day. You’ll be commercially aware, passionate about hospitality, confident in making decisions, and motivated by creating thriving pubs that guests love to visit. If you’re ready to take ownership of a successful pub and build an exceptional business with Whelans Pubs, we’d love to hear from you.

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  • Bar Staff
    Bar Staff
    hace 11 días
    £12.71–£13 por hora
    Jornada completa
    Croydon

    We are seeking enthusiastic and reliable Bar Staff to join our team. As a key member of our front-of-house team, you will be responsible for providing excellent customer service, preparing and serving a variety of beverages, and maintaining a clean and welcoming atmosphere for all our guests. Key Responsibilities • Serve alcoholic and non-alcoholic beverages efficiently and responsibly., • Deliver friendly and professional customer service, ensuring a positive experience for every guest., • Accurately take orders and process payments using our till/POS system., • Maintain high standards of cleanliness and hygiene behind the bar and in customer areas., • Restock drinks, glassware, and bar supplies as needed., • Verify customer identification and ensure strict compliance with all licensing laws., • Assist with opening and closing duties to prepare the venue for service and secure it afterwards., • Collaborate effectively with the team to ensure smooth day-to-day operations. Requirements • Previous experience in a bar or hospitality setting is preferred, but not essential, as comprehensive training can be provided., • Excellent communication and interpersonal skills., • Ability to thrive in a fast-paced and dynamic environment., • Reliable, punctual, and well-presented., • Flexible availability, including evenings, weekends, and holidays., • Knowledge of responsible alcohol service practices is a distinct advantage. What We Offer • Competitive pay rates., • Flexible working hours to suit your lifestyle., • Opportunities for training and development to enhance your skills., • A friendly and supportive team environment., • Staff discounts and benefits (where applicable).

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  • Reformer Pilates Instructor
    Reformer Pilates Instructor
    hace 2 meses
    £20–£30 por hora
    Jornada completa
    South Croydon

    We are seeking a passionate and knowledgeable Reformer Pilates Instructor to join our fitness team. You will be the face of the new studio. We are looking for creative and talented instructors to be apart of the team. With back-to-back classes available, now is the time to elevate your teaching a premium fitness environment. We are looking for exceptional Reformer Pilates instructors who have a preference for Dynamic Reformer, are passionate about movement, experts in their craft, and thrive in a community-driven setting. Wether you're guiding beginners, refining technique with classical exercises, or leading high-intensity sessions, you will challenge and support members to achieve their best. Duties • Lead group and one-on-one Pilates classes, demonstrating exercises clearly and effectively., • Develop customised programmes based on clients’ fitness levels, goals, and any medical considerations., • Provide personalised feedback and modifications to ensure correct technique and minimise injury risk., • Monitor client progress and adjust programmes accordingly to optimise results., • Educate clients on proper breathing techniques, posture, and core engagement during sessions., • Maintain a clean, organised studio environment, ensuring all equipment is sanitised and well-maintained., • Foster a positive, motivating atmosphere that encourages client retention and engagement., • Keep up-to-date with the latest Pilates practices, industry trends, and health guidelines. Requirements • Strong knowledge of anatomy relevant to Pilates movements and injury prevention., • Excellent communication skills with the ability to motivate diverse clients., • Ability to adapt exercises for clients with varying abilities or medical conditions., • Organised with excellent time management skills to handle multiple classes daily., • Passion for health, fitness, and helping others achieve their wellness goals. This role offers an opportunity to work within a dynamic team dedicated to promoting health through specialised movement practices. The successful candidate will be instrumental in delivering high-quality Pilates instruction that enhances clients’ physical wellbeing and confidence.

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  • Home Care Assistant
    Home Care Assistant
    hace 2 meses
    £13.51 por hora
    Jornada parcial
    New Malden

    Company Description Staywell is an independent, award-winning charity based in south-west London and Surrey, with a mission to support older individuals and their carers. With over 80 years of experience, Staywell provides evidence-based services to help people maintain independence and well-being within their own homes. Our head office is part of Raleigh House, our flagship day centre for older people in New Malden. Role Description Join our dedicated team and make a real difference in your community! Are you passionate about supporting older people to live independently in their own homes? Look no further! Our team of dedicated staff is committed to making a positive impact in the lives of older people. As a member of our team, you will not only assist with everyday domestic tasks like housework, shopping, meal preparation, and laundry, but also provide friendly social visits and accompany clients on outings and appointments. By joining us, you'll have the opportunity to create meaningful connections and enrich the lives of older individuals. Together, let's make a lasting impact in our local community! 'I have been part of the Staywell team for just over two and a half years and I am not exaggerating when I say that this has been the best job I have ever had. We have gone from strength to strength to deliver a service which enables our clients to feel supported through decision making and choices which empowers their lives and gives them a greater sense of wellbeing. I have felt supported by everyone from the very first day I started.' — Sally, Help@Home Team A Disclosure of Criminal Records (DBS) check will be required for this role. Salary & Benefits Hourly pay starts from £13.51 (inclusive of Outer London Weighting). Benefits include: flexible working, competitive hourly rate, essential car user allowance + mileage, paid holiday leave, pension, group life assurance and employee assistance schemes.

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