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Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do • Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences., • Real time data processing and gRPC microservices (Typelevel stack)., • Take end-to-end ownership of services, from development to production operations, • Optimising the performance of the application in the cloud environments, • Creating/improving automated pipelines that support our Continuous Delivery process, • Build, scale and maintain large scale cloud-based services, • Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals., • Refining the team processes to continuously integrate and working towards a continuously deliverable application., • Championing best practices to develop clean, resilient code that performs at serious scale., • Coaching and providing feedback to fellow developers.What you'll bring, • Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python)., • Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before., • Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support., • Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations., • Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP)., • Ability to collaborate effectively across teams and communicate technical concepts clearly., • A problem-solving mindset and eagerness to learn new technologies and approaches., • Ability to challenge technical choices, architecture, tools and processesTeam overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences · Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do • Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences., • Real time data processing and gRPC microservices (Typelevel stack)., • Take end-to-end ownership of services, from development to production operations, • Optimising the performance of the application in the cloud environments, • Creating/improving automated pipelines that support our Continuous Delivery process, • Build, scale and maintain large scale cloud-based services, • Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals., • Refining the team processes to continuously integrate and working towards a continuously deliverable application., • Championing best practices to develop clean, resilient code that performs at serious scale., • Coaching and providing feedback to fellow developers.What you'll bring, • Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python)., • Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before., • Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support., • Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations., • Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP)., • Ability to collaborate effectively across teams and communicate technical concepts clearly., • A problem-solving mindset and eagerness to learn new technologies and approaches., • Ability to challenge technical choices, architecture, tools and processesTeam overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences · Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do • Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences., • Real time data processing and gRPC microservices (Typelevel stack)., • Take end-to-end ownership of services, from development to production operations, • Optimising the performance of the application in the cloud environments, • Creating/improving automated pipelines that support our Continuous Delivery process, • Build, scale and maintain large scale cloud-based services, • Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals., • Refining the team processes to continuously integrate and working towards a continuously deliverable application., • Championing best practices to develop clean, resilient code that performs at serious scale., • Coaching and providing feedback to fellow developers.What you'll bring, • Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python)., • Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before., • Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support., • Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations., • Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP)., • Ability to collaborate effectively across teams and communicate technical concepts clearly., • A problem-solving mindset and eagerness to learn new technologies and approaches., • Ability to challenge technical choices, architecture, tools and processesTeam overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences · Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do • Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences., • Real time data processing and gRPC microservices (Typelevel stack)., • Take end-to-end ownership of services, from development to production operations, • Optimising the performance of the application in the cloud environments, • Creating/improving automated pipelines that support our Continuous Delivery process, • Build, scale and maintain large scale cloud-based services, • Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals., • Refining the team processes to continuously integrate and working towards a continuously deliverable application., • Championing best practices to develop clean, resilient code that performs at serious scale., • Coaching and providing feedback to fellow developers.What you'll bring, • Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python)., • Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before., • Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support., • Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations., • Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP)., • Ability to collaborate effectively across teams and communicate technical concepts clearly., • A problem-solving mindset and eagerness to learn new technologies and approaches., • Ability to challenge technical choices, architecture, tools and processesTeam overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences · Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do • Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences., • Real time data processing and gRPC microservices (Typelevel stack)., • Take end-to-end ownership of services, from development to production operations, • Optimising the performance of the application in the cloud environments, • Creating/improving automated pipelines that support our Continuous Delivery process, • Build, scale and maintain large scale cloud-based services, • Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals., • Refining the team processes to continuously integrate and working towards a continuously deliverable application., • Championing best practices to develop clean, resilient code that performs at serious scale., • Coaching and providing feedback to fellow developers.What you'll bring, • Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python)., • Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before., • Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support., • Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations., • Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP)., • Ability to collaborate effectively across teams and communicate technical concepts clearly., • A problem-solving mindset and eagerness to learn new technologies and approaches., • Ability to challenge technical choices, architecture, tools and processesTeam overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences · Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do • Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences., • Real time data processing and gRPC microservices (Typelevel stack)., • Take end-to-end ownership of services, from development to production operations, • Optimising the performance of the application in the cloud environments, • Creating/improving automated pipelines that support our Continuous Delivery process, • Build, scale and maintain large scale cloud-based services, • Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals., • Refining the team processes to continuously integrate and working towards a continuously deliverable application., • Championing best practices to develop clean, resilient code that performs at serious scale., • Coaching and providing feedback to fellow developers.What you'll bring, • Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python)., • Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before., • Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support., • Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations., • Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP)., • Ability to collaborate effectively across teams and communicate technical concepts clearly., • A problem-solving mindset and eagerness to learn new technologies and approaches., • Ability to challenge technical choices, architecture, tools and processesTeam overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences · Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do • Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences., • Real time data processing and gRPC microservices (Typelevel stack)., • Take end-to-end ownership of services, from development to production operations, • Optimising the performance of the application in the cloud environments, • Creating/improving automated pipelines that support our Continuous Delivery process, • Build, scale and maintain large scale cloud-based services, • Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals., • Refining the team processes to continuously integrate and working towards a continuously deliverable application., • Championing best practices to develop clean, resilient code that performs at serious scale., • Coaching and providing feedback to fellow developers.What you'll bring, • Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python)., • Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before., • Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support., • Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations., • Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP)., • Ability to collaborate effectively across teams and communicate technical concepts clearly., • A problem-solving mindset and eagerness to learn new technologies and approaches., • Ability to challenge technical choices, architecture, tools and processesTeam overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences · Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do • Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences., • Real time data processing and gRPC microservices (Typelevel stack)., • Take end-to-end ownership of services, from development to production operations, • Optimising the performance of the application in the cloud environments, • Creating/improving automated pipelines that support our Continuous Delivery process, • Build, scale and maintain large scale cloud-based services, • Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals., • Refining the team processes to continuously integrate and working towards a continuously deliverable application., • Championing best practices to develop clean, resilient code that performs at serious scale., • Coaching and providing feedback to fellow developers.What you'll bring, • Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python)., • Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before., • Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support., • Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations., • Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP)., • Ability to collaborate effectively across teams and communicate technical concepts clearly., • A problem-solving mindset and eagerness to learn new technologies and approaches., • Ability to challenge technical choices, architecture, tools and processesTeam overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences · Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do • Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences., • Real time data processing and gRPC microservices (Typelevel stack)., • Take end-to-end ownership of services, from development to production operations, • Optimising the performance of the application in the cloud environments, • Creating/improving automated pipelines that support our Continuous Delivery process, • Build, scale and maintain large scale cloud-based services, • Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals., • Refining the team processes to continuously integrate and working towards a continuously deliverable application., • Championing best practices to develop clean, resilient code that performs at serious scale., • Coaching and providing feedback to fellow developers.What you'll bring, • Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python)., • Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before., • Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support., • Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations., • Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP)., • Ability to collaborate effectively across teams and communicate technical concepts clearly., • A problem-solving mindset and eagerness to learn new technologies and approaches., • Ability to challenge technical choices, architecture, tools and processesTeam overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences · Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Data Analyst (WooCommerce & Klaviyo) – Inside IR35 Location: Reigate (Office-based)Day Rate: £400–£475 per day (Inside IR35)Contract Length: 6 MonthsStart Date: FebruaryWorking Arrangement: Fully Onsite The Company We’re working with a well-established FMCG organisation within the premium pet-nutrition sector. The business operates multiple WooCommerce websites and is investing heavily in growing their direct-to-consumer (D2C) offering. With a strong reputation, a loyal customer base and significant marketing investment, they are now looking for a Data Analyst who can help accelerate growth and strengthen customer retention. The Role As the Data Analyst, you will play a key role in driving insight, retention strategy and reporting across the company’s D2C e-commerce channels. Working closely with Marketing and Operations leadership, this role will focus heavily on customer behaviour, lifecycle marketing and Klaviyo performance. This is an excellent opportunity for someone who enjoys blending analytics with CRM optimisation and wants to add real commercial value. Key Responsibilities • Analyse WooCommerce, ERP (Encore) and customer data to identify trends in retention, repeat orders and overall performance., • Build dashboards and reports to support decision-making across Marketing and Operations., • Develop, optimise and maintain Klaviyo flows including replenishment, win-back, lapsed, VIP and onboarding journeys., • Improve customer segmentation and lifecycle targeting to increase CLV and order frequency., • Support the business in growing D2C revenue from 5% towards a 20% target over the next 3 years., • Extract, clean and manipulate high-volume data from ERP and e-commerce platforms. Essential • Strong data analysis background (Excel essential, SQL beneficial)., • Hands-on Klaviyo experience: flows, segmentation, testing, predictive analytics., • Experience with WooCommerce data and customer journey insights., • Ability to turn complex data into clear, commercial recommendations., • Background in FMCG, D2C or repeat-purchase environments., • Knowledge of ERP systems (Encore ideal but not essential)., • High-impact role with genuine ownership of retention and CRM performance., • Opportunity to shape and influence a growing D2C channel. Send your CV to , or drop me a message on LinkedIn and we’ll arrange a catch up.

Senior AI EngineerSalary: £85,000 – £95,000 (Dependent on Experience)Location: Hybrid Working (UK-based) Our client is looking for a Senior AI Engineer to help shape and deliver the next generation of AI-driven solutions across their organisation. This is a unique opportunity to join a business where AI is already embedded in day-to-day operations, supporting hundreds of users through a growing portfolio of live use cases. You’ll build on this strong foundation to design, develop, and scale impactful solutions that solve real commercial challenges. The successful candidate will take ownership of projects end-to-end — from understanding requirements and defining the technical approach, through to building, deploying, and measuring success in production. You’ll operate within a modern cloud and Generative AI ecosystem, working with cutting-edge tools to drive meaningful innovation at scale. Key Responsibilities * Help shape the AI roadmap across a range of use cases and technologies. * Engage with stakeholders to understand processes, data, and identify high-value AI opportunities. * Design, build, and deploy AI solutions into production environments. * Collaborate with cross-functional teams including DevOps, data engineers, developers, testers, and InfoSec to deliver scalable services in AWS. * Contribute to the ongoing evolution of AI delivery as part of a wider Data Science & AI capability. * Provide technical guidance and mentorship to junior engineers, helping to raise engineering standards. Skills & Experience Required * Demonstrated experience delivering AI/ML solutions into production with measurable business impact. * A proactive, self-starting mindset with the ability to take solutions from concept through to deployment. * Strong focus on engineering and productionisation rather than pure research. * Experience working within cloud environments (AWS preferred) and modern AI / GenAI tooling. * Ability to balance rapid delivery with longer-term capability building. * Confident communicator, able to engage effectively with both technical teams and senior stakeholders. * Comfortable working independently, refining project briefs, and delivering high-quality outcomes on time. Why This Role? * Work on AI that is actively used and delivering value — not just experimental projects. * Play a key role in scaling AI across a complex, real-world environment. * Hybrid working model offering flexibility and balance. * Opportunity to influence technical direction while remaining hands-on. * Competitive salary and the chance to make a visible impact within a growing AI function. If you’re an experienced AI Engineer looking to apply your expertise in a role where innovation meets real-world delivery, we’d love to hear from you. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Cloud Infrastructure ManagerEpsom, Surrey, KT17£70,000 - £80,000 plus a bonus, generous pension and lots more We are working with a highly respected financial services organisation, seeking an experienced Cloud Infrastructure Manager to lead the design, delivery and ongoing management of their cloud and hybrid infrastructure estate. This is a pivotal leadership role, combining hands-on technical expertise with people management and strategic planning. You will take ownership of the full cloud lifecycle across Azure, ensuring resilience, security, performance and cost-effectiveness, while developing and mentoring a high-performing infrastructure team. The Cloud Infrastructure Manager Role: You will be responsible for the planning, build, operation and lifecycle management of cloud infrastructure and related services, with a strong focus on Azure. Key responsibilities include: • Deployment, configuration and ongoing administration of Azure services, • Ownership of Azure tenancy, security controls, DLP and MFA, • Producing Low Level Design (LLD) documentation for new and evolving solutions, • Migration of legacy on-premise systems to Azure, • SQL infrastructure administration across on-prem and cloud environments, • Capacity planning, disaster recovery and Azure Site Recovery testing, • Storage lifecycle management (Blob, Files, SharePoint, OneDrive), • Backup strategy ownership (including monitoring, escalation, reporting and optimisation), • Infrastructure monitoring and integration with security and operational platforms, • Maintaining CMDB accuracy and infrastructure diagrams, • Supporting the Service Desk with complex incidents and escalations, • Working closely with Solution Architects and Change Management to deliver secure, well-governed change, • Managing transitional physical and virtual server and networking platforms, • Producing operational and cost management information for senior stakeholders, • Leading, mentoring and developing the infrastructure team, including performance management and objective setting Essential: • Proven experience in a regulated environment, • Strong Azure administration background (certifications highly desirable), • Cloud networking, firewalls and security architecture, • Microsoft 365 Enterprise (Exchange Online, SharePoint Online), • Windows Server administration, • Azure Disaster Recovery and Business Continuity, • VDI platforms (Azure Virtual Desktop, VMware ESX, Horizon), • Backup technologies (Veeam Backup & Replication, Azure, Microsoft 365, Data Cloud Vault), • Platform security, DLP and MFA, • Infrastructure monitoring and alerting tools, • Low-level cloud design and solution architecture, • Excellent communication, stakeholder engagement and leadership skills, • Demonstrable people management and team development experience, • Infrastructure as Code (Terraform, ARM, Azure DevOps), • Cloud security frameworks and policy definition, • SQL Server administration, • Working knowledge of AWS This is a rare opportunity to step into a highly influential role where you will shape cloud strategy, modernise infrastructure and build a best-in-class cloud operations function. You’ll work with cutting-edge Microsoft technologies, lead a talented technical team and play a key part in the organisation’s digital transformation journey. If you are a technically strong Cloud Infrastructure Manager who enjoys balancing strategy, delivery and people leadership, this role offers genuine scope, challenge and progression. Integral Recruitment are acting as an employment agency in regard to this advertisement.

Job Title: Job Title: Installations Operative Location: Hook Contract Type: Permanent Annual Salary: £28,000 - £32,000 Working Pattern: Full Time Join our dynamic team as a Supervised Operative! Our client is looking for an enthusiastic individual who is eager to learn and grow while delivering top-notch service. If you're passionate about your work and keen to make a difference, we want to hear from you! About the Role: As a Installations Operative, you will play a key role in transforming spaces with your skills. Your responsibilities will include: • Installing bespoke products, • Gaining a deep understanding of products and the working processes., • Attending essential training and induction courses to enhance your skills., • Proactively prioritising Health and Safety, adhering to risk assessments and method statements., • Maintaining a clean and organised work environment, ensuring all issued items are cared for., • Effectively communicating with fellow operatives and supervisors to ensure smooth operations., • Completing paperwork and administrative tasks in accordance with company requirements. To thrive in this role, you should possess the following qualities: • A valid UK driver's licence., • While experience is preferred, it is not essential - we're happy to train the right candidate!, • Self-awareness and a conscientious approach to work., • Ability to meet deadlines and adapt to urgent tasks., • Confidence in dealing with customers and suppliers., • Good knowledge of the construction industry., • Team player with excellent communication skills., • Competitive salary ranging from £28,000 to £32,000., • Opportunity for professional growth and development., • Work in a supportive and collaborative environment. If you're excited about the possibility of becoming a Supervised Operative and contributing to impactful projects in the utilities sector, we would love to hear from you! Please submit your application today and take the first step towards an exciting new career. Join us and make a difference - your future starts here! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Health & Safety Manager – Civils/Groundworks & Sewer Construction 🚧 Location: Surrey (with site travel across London & surrounding areas) Employment Type: Full-time | Permanent Sector: Civil Engineering | Groundworks | Utilities About Us We're an established, family-run civil engineering contractor with over 40 years' experience, specialising in sewer connections, excavation works, and site drainage. Operating across London and the South East, we deliver projects ranging from £3k to £3m for commercial and domestic clients, with a strong focus on quality and client loyalty. As a close-knit, fast-paced team, we're looking for a dedicated Health & Safety Manager to join us and play a pivotal role in maintaining our excellent safety record while supporting our continued growth. The Role This is a hands-on HSE leadership position with real impact. You'll be responsible for developing and enforcing all health, safety, and environmental policies across multiple live construction sites, with a specialist focus on: ✅ Excavation & tunnelling (shaft and heading, open cut/trench works) ✅ Confined spaces (manhole entry, live sewer connections) ✅ Lifting operations and heavy plant/machinery You'll split your time between office-based work and regular site visits, working closely with our Contracts Manager, Scheduling Manager, site operatives, and clients. This role offers genuine scope for development within a growing family business. Key Responsibilities 🔹 Safety Systems & Compliance • Ensure full compliance with construction safety regulations and confined spaces/excavation standards, • Create, review and maintain site-specific RAMS for high-risk activities, • Develop and continuously improve company-wide HSE Management Systems, • Conduct proactive safety audits across all active projects, • Identify and mitigate hazards including trench collapse, toxic gases, traffic management, and biological risks, • Deliver effective H&S training (inductions, confined spaces, excavation safety, PPE protocols), • Lead toolbox talks and safety briefings, • Champion a positive, preventative safety culture across the organisation, • Investigate all accidents, near-misses and incidents to determine root causes, • Manage RIDDOR reporting and regulatory compliance, • Liaise with clients, principal contractors, utility companies and regulatory bodies (HSE, water authorities), • Lead H&S accreditations (CHAS, Constructionline Gold), • Support tender submissions with pre-qualification documentation, • Stay current with legislation and industry best practices What We're Looking For Essential: • 4+ years in a dedicated H&S role within civils/groundworks, • Specific experience in sewer construction, excavation, confined spaces, tunnelling and lifting operations, • NEBOSH Diploma (or equivalent professional safety qualification), • CSCS card, • UK Driving Licence, • Degree in Health & Safety or related field, • Grad IOSH, • Confined Space Certificate, • TWSTC (Temporary Works Supervisor Course), • Lifting AP (Appointed Person) Your Profile You're a self-motivated, proactive professional who can hit the ground running with minimal supervision. You demonstrate: ✔ Perseverance in maintaining zero H&S stoppages ✔ Quick thinking and ability to make an impact from day one ✔ Calm under pressure with excellent judgement (including authority to stop unsafe work) ✔ Strong communication and coaching skills to drive cultural change ✔ Methodical organisation and exceptional attention to detail ✔ Flexibility and adaptability in a fast-paced, small team environment ✔ Genuine interest in process improvement and leveraging technology

Role OverviewDue to continued growth and the award of new contracts, our client is seeking an experienced Site Manager to oversee multiple large-scale Passive Fire Protection (PFP) projects valued between £2-4 million. This client-side position offers the opportunity to take full ownership of projects from inception through to completion, ensuring works are delivered safely, on time, within budget, and in line with all regulatory requirements. Key Responsibilities * Manage multiple passive fire protection projects from initiation to completion, ensuring delivery aligns with programme, budget, and specification. * Oversee daily site operations relating to fire safety and remedial works, including FRA projects. * Supervise principal contractors, subcontractors, and site teams to maintain high standards of safety, quality, and productivity. * Monitor the installation, inspection, and maintenance of fire doors, fire stopping, compartmentation, and containment works. * Conduct site inductions, toolbox talks, and regular quality and safety inspections. * Maintain accurate site documentation, progress reports, and photographic records using digital reporting tools. * Act as the key point of contact for contractors, suppliers, and internal stakeholders. * Ensure full compliance with fire safety legislation, industry standards, and best practice (including BS EN 1634, BS 8214, and BS 9999). * Track project costs, budgets, and commercial performance to support overall profitability and value for money. * Implement and manage quality assurance processes such as Property Quality Plans (PQP) and Inspection and Test Plans (ITP), ensuring audit-ready documentation. * Support the development of the "Golden Thread" by ensuring all installations are properly recorded, certified, and traceable. * Liaise with design teams and third-party auditors to resolve technical issues and maintain programme momentum. * Verify that all operatives and subcontractors are suitably qualified and using accredited materials and systems. * Promote a strong culture of health, safety, and operational excellence across all projects. Skills & Experience * Proven experience as a Site Manager within fire protection or fire & security sectors. * Relevant trade qualifications and Passive Fire Protection certifications. * Strong technical understanding of fire stopping, fire doors, compartmentation, and containment systems. * Demonstrated experience managing large-scale projects (£2-4 million). * Sound knowledge of fire regulations, FRA requirements, and PFP systems. * Strong commercial awareness with the ability to manage budgets and contractual obligations. * Desirable: Experience working within the social housing sector. * Desirable: Carpentry background with hands-on fire door installation or remedial experience. * Confident using IT platforms, digital reporting tools, and mobile site applications. * Full UK driving licence (maximum six points). Salary & Benefits * Circa £48,000 per annum * Company vehicle, laptop, and mobile phone * 21 days annual leave plus bank holidays Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on . Howells are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.

Financial Accountant job, Epsom, Surrey paying up to £70k, Bonus, Hybrid Your new company Your new role will be at a leading organisation as a Senior Financial Accountant. This is a great opportunity to join a high-performing team in a business that offers long-term career development and hybrid working. Your new role Reporting to the Head of Finance, you will be responsible for the preparation and review of UK statutory accounts under FRS 101, monthly entity reporting, and Group reporting. You’ll work closely with senior finance stakeholders, external auditors, and Operations teams, and support a number of wider projects including systems enhancements and process improvement. What you'll need to succeed In order to be successful and in addition to your qualification (ACA/ACCA), you should have strong technical accounting knowledge (IFRS) and experience in statutory reporting within practice or a large International business. A background in audit (Big 4) would be an advantage. What you'll get in return You’ll receive a competitive salary up to £70,000 plus bonus and a comprehensive benefits package. You’ll also benefit from flexible hybrid working, a collaborative team culture, and excellent opportunities for progression both in the UK and overseas. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date CV or contact Chris Evans for a confidential discussion. # 4728640

M&E Operational PlannerLocation: LeatherheadHours: 37.5 hours a week / Monday-FridaySalary: £30,751.00 + benefits including free parkingThe RoleWe are looking for an organised and forward-thinking M&E Operational Planner to join our clients expanding team at their Head Office in Leatherhead.You will play a key role in coordinating and scheduling daily work for engineers, ensuring service level agreements (SLAs) are met and resources are used effectively. This role is essential in balancing demand, managing operational pressures and supporting overall service performance.Key ResponsibilitiesPlanning & Scheduling • Allocate and schedule daily work orders based on priority and availability, • Balance engineer workloads (12+ jobs per day per engineer), • Review completed jobs and arrange return visits where needed, • Monitor engineer availability and identify capacity gaps, • Escalate concerns to Field Operations Managers (FOMs), • Liaise with engineers, FOMs and internal teams, • Resolve scheduling conflicts and competing priorities, • Track engineer progress throughout the day, • Maintain accurate records in Business Central (BC), • Experience planning workloads in high-volume operational environments, • Ability to manage competing priorities under pressure, • Strong organisational and problem-solving skills, • Excellent communication skills, • Experience using CRM or workforce management systems, • High attention to detail, • GCSEs (or equivalent) in English and Maths, • Planning or operations qualification, • First Aid, Fire Warden or Display Screen training, • SLAs are protected through proactive planning, • Operational risks are identified early and managed effectively, • Engineers and managers trust your judgement KW15401

Finance Business Partner job, Leatherhead, Surrey paying up to £55k, hybrid plus bonus Your new company You will be joining a growing private equity-backed group that have doubled in the last two years. Having recently made another key acquisition, they seek a talented finance business partner to support further business growth. Your new role Reporting into the head of finance, your role will be taking on a vital role overseeing management accounts as well as business partnering across finance and operations. On a monthly basis, you'll be pulling together management accounts to include P&L, balance sheet and supporting commentary by working closely with the wider finance and accounting team. You'll also create KPI packs to help the Directors in their strategic planning. Outside of the month-end process, you'll be working very closely with the marketing, sales and operations teams to drive better understanding of their costs relative to budget, supporting and spotting opportunity and risk. Using newly implemented systems, you'll also help to improve the quality of the reporting. What you'll need to succeed In addition to your proven management accounts skills, you should be able to evidence experience of business partnering or have the right soft skills to become successful in this role - relationship building, strong written and verbal communication and an ability to challenge the norm and to come up with fresh new ideas. Whilst an accounting qualification is preferred, if you are part-qualified or finalist and are looking to complete studies, we would love to hear from you! What you'll get in return A competitive salary is on offer up to £55k, bonus, hybrid working and free onsite parking. As the group continues to expand, you'll have plenty of opportunity to progress your career. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Chris Evans now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career. # 4651814

Operations Engineer – Wastewater As part of the operations team this role will ensure that operational, maintenance and construction methods are undertaken that allows ESPUG to adopt, operate and maintain Wastewater networks in a safe, compliant and efficient manner. ESPUG’s success will be dependent on the continued relationships that we have with our customers, Developers, contractors and service providers for the construction, maintenance and operation of our Wastewater assets. The Operations Engineer (Wastewater) will provide essential support, ensuring the smooth day-to-day running of Wastewater and other Utility Services. This role is critical in maintaining operational efficiency, compliance, and service reliability. Role Purpose The primary objective for this role is to manage and oversee day to day activities relating to the construction, operation and maintenance of the ESPUG’s Wastewater networks, ensuring that Industry and ESPUG standards are complied with. Building close relationships with ESPUG’s portfolio of Developers and their appointed groundworkers to ensure quality of construction and service provision are of the highest standard. To be achieved through completion of company and individual competency checks and asset inspection, whilst taking the lead within the operations team to ensure that any Wastewater non-conformance reports (NCR’s) are effectively resolved. ESPW adopts assets from construction partners and developers across all regions of England and Wales. The successful candidate is likely to be home based but will require regular visits to sites that are either adopted or in-construction. Key Responsibilities The following key responsibilities apply to the role: • Act as technical expert within the operations team for ensuring wastewater assets are constructed in line with ESPUG’s specification and operational policies and procedures., • Offer technical support during the onboarding of new customers and ensuring that existing customers have required competencies and accreditations., • Ensuring that Customers and Service Providers are safe, competent, accredited and regularly audited against ESP Policy & Procedures and industry guidance., • Regularly briefing Customers on changing water industry construction requirements and ESP Policies and Procedures through demonstration of in-depth operational experience., • Engaging in regular technical and compliance discussions with Customers to support delivery of safe, compliant and efficient networks., • Undertaking inspection of assets under construction, pre and post commissioning (including any pre-construction activities as required) to ensure that safe, compliant and efficient networks are adopted by ESP., • Assist in developing ESPUG’s Wastewater asset maintenance programme and that Service Providers produce a safe, compliant and efficient service., • Provide support to customers during the construction and adoption that provide value engineering solutions of Wastewater networks that support the safe, efficient, and compliant, construction, operation and maintenance in accordance with ESP’s standards, industry standards and legislation., • Undertake interventions where required with incumbent water companies that release or resolve any delays with the associated design or construction of ESPUG assets., • Participate in the OOH standby rota across all ESPE utility sectors. Key Skills • Significant experience in the wastewater distribution sector with specific Knowledge of design, delivery, installation, operation and maintenance. Experience gained preferably within the context of a water company Developer Services role or within a Developer / Sewer construction company would be advantageous, • Knowledge of the selection and procurement of materials to be used in the construction of wastewater distribution networks, and the selection and management of contractors and construction partners., • Specific key skill requirements:, • Excellent relationship management skills across the business, with customers, consumers and service providers and be able to influence behaviours and outcomes., • Clarity, accuracy and attention to detail, • Strong organisational skills, • An innovative approach to problem solving., • An ability to adopt a wider perspective than the immediate bounds of the job description., • Good verbal and written communications skills.

Chief Operating Officer Epsom, Surrey (Hybrid, typically 2–3 days per week in the office) £Competitive, plus generous benefits package Introduction We’re delighted to be partnering with Family Building Society, an award-winning mutual with a proud heritage and a clear ambition for the future, on the appointment of a Chief Operating Officer. This is a pivotal executive role at an important point in the Society’s evolution. Reporting directly to the CEO, the COO will lead the day-to-day operations of the Society, ensuring efficiency, resilience and exceptional member service, while shaping the next phase of operational and digital development. The Family combines traditional mutual values with a forward-thinking approach to mortgage and savings products. The COO will play a central role in modernising operations, delivering technology and process change, strengthening operational performance and enabling sustainable growth while bringing colleagues with them as the organisation continues to evolve. If you enjoy making organisations work better, smarter and more collaboratively and leading people through meaningful change, this is a role where you can make a lasting impact. Key Responsibilities • Shape and evolve the Society’s operating model, ensuring systems, processes, people and technology work together effectively and efficiently, always putting members first., • Drive a member-centric strategy that delivers consistently high levels of service and satisfaction., • Ensure the efficient underwriting and processing of mortgages, and the effective management of savings operations and customer servicing., • Maintain operational resilience, business continuity and robust risk and control frameworks., • Deliver measurable improvements in operational performance, cost efficiency and service quality., • Oversee IT, digital platforms and technology infrastructure, ensuring security, reliability and regulatory compliance., • Lead the Society’s change and transformation portfolio, ensuring programmes are delivered on time, within budget and aligned to strategic objectives., • Build a culture that supports high performance, accountability and inclusion, enabling individuals and teams to thrive. About You You are a proven operational leader within financial services, with experience of leading meaningful operational and digital change in a regulated environment. You bring a strong understanding of mortgage and savings operations, alongside deep knowledge of operational risk, resilience and regulatory requirements within a mutual or similar organisation. You are commercially aware and comfortable balancing operational performance with strategic priorities and P&L accountability. Above all, you are a visible and authentic leader. You are confident leading experienced teams through change, balancing respect for heritage with a clear focus on future performance. You create clarity, build trust and bring people with you. The Offer Alongside a highly competitive salary, you’ll receive a generous benefits package and genuine support to progress your career. Family Building Society offers a hybrid working model centred on collaboration and purpose. Given the visibility and scale of this role, a regular on-site presence (typically 2–3 days per week, and more when required) will be important to lead, influence and support the teams you oversee. If you are passionate about continuous improvement, excited by the potential of digital transformation and motivated by the opportunity to make a meaningful impact for members and colleagues alike, we would welcome a confidential conversation.

Alexander Lloyd is delighted to be working on an exclusive basis, to appoint an experienced HR Shared Services Manager for a well-established and growing organisation headquartered in the Epsom area. You will be responsible for leading the HR Operations function, ensuring a seamless and technology-enabled employee lifecycle experience, overseeing payroll and reward processes and driving data-led improvements across HR systems and services. This role is critical in delivering operational excellence, ensuring regulatory compliance, and supporting the wider People strategy. Key Responsibilities • Lead and develop the HR Operations and Shared Services team, setting clear objectives, performance standards and governance frameworks., • Own the end-to-end employee lifecycle, including Right to Work compliance, contract administration, HR queries and service delivery against defined SLAs., • Oversee payroll operations, ensuring accuracy, timeliness and robust controls, working closely with Finance and external providers., • Manage compensation and benefits processes, including pay changes, benefits enrolment and employee communications., • Lead the annual salary review and bonus cycles, ensuring data accuracy, budget adherence and effective implementation in the HRIS., • Manage relationships with external benefits providers and brokers, overseeing renewals, P11D reporting and benefits communications., • Lead centralised HR administration for formal documentation and hearings, ensuring high-quality, audit-ready records in partnership with Employee Relations., • Act as operational owner of the HRIS and people systems, driving system enhancements and implementation of new HR technologies., • Improve people data quality and governance, delivering high-quality reporting, dashboards and actionable insights., • Significant experience in HR Operations or Shared Services, including payroll oversight and full employee lifecycle administration., • Proven people management experience, with the ability to lead and develop multi-disciplinary teams., • Strong process and controls mindset, with experience building SOPs, SLAs and audit trails., • High data literacy with experience translating data into meaningful insights and reports., • Solid knowledge of UK Right to Work legislation, employment law administration and GDPR/data privacy requirements., • Experience owning HRIS/HR systems, including system implementation or migration projects., • Excellent stakeholder management skills with a strong service-oriented approach. Please quote reference 51949 when calling Martin at Alexander Lloyd or email . This is only one of many vacancies we are handling. Alexander Lloyd Human Resources Recruitment Solutions is the leading recruiter for HR Director, Manager, Business Partner, Learning & Development, Internal Communications, Talent Acquisition and Reward opportunities across Surrey, Sussex, Kent and London. Due to the high volume of applications, we regret that we cannot respond to all applicants individually. If you do not hear from one of our consultants, you have not been shortlisted for this role.

Electric Network Operations Manager (Electric Networks) The role of Electric Network Operations Manager will ensure that operation and maintenance processes and policies are in place and followed allowing ESPUG to adopt, operate and maintain electrical networks in a safe, compliant and efficient manner. ESPUG’s success will be dependent on the continued relationships that we have with our customers, contractors and service providers for the construction, maintenance and operation of our electrical distribution assets. The Electrical Network Operations Manager will have responsibilities for operational matters associated with the day to day running of the electricity business whilst leading a team of electrical Engineers and SAPs. This will be achieved in conjunction with other members of the team who provide specialist knowledge and authorisations to manage the electrical networks. Role Purpose The primary objective for this role is to plan, manage and oversee day to day activities relating to the construction, control and supply continuity of the ESPUG’s electricity distribution networks, ensuring that Industry guidance, ESPUG standards and Distribution Safety Rules are complied with. Building close relationships with ESPUG’s portfolio of ICP partners, Contractors, Emergency Service and Maintenance Providers will assure the quality of construction and service provision that includes company and individual competency checks necessary to ensure safe operation of our assets. Responsible to ensure that processes and resource are managed and assured to enable construction of new networks and operational activities to safely be undertaken. Ensuring respond to network incidents, faults and damages both in and out of hours. Accountable for the authorisation process through appointment of assessing/examining officer and authorisation officer the role will be responsible for administration of the ESPUG DSRs. Responsible for the team who act as authorised Control Engineers for ESPUG electricity networks Remediation of network defects and identification of 3rd party damages and collection of evidence to effectively recharge such. Key Responsibilities • Offering technical support during the onboarding of new ICPs/Customers and ensuring that existing ICPs/Customers have the required competencies and accreditations., • Ensuring that ICPs/Customers and Service Providers are safe, competent, accredited and regularly audited against ESP Policy & Procedures and industry guidance., • Regularly briefing ICPs/Customers on changing industry requirements and ESP Policies and Procedures., • Engaging in regular technical and compliance discussions with Customers to support delivery of safe, compliant and efficient networks., • Undertaking and direct inspection of assets under construction, pre and post commissioning (including any pre-construction activities as required) to ensure that safe, compliant and efficient networks are adopted by ESP., • Act as Designated Engineer and SAP under Distribution Safety Rules., • Act as or manage resource as examining officer., • Creating, issuing and approving switching schedules., • Act as authorising officer and control engineer to undertake switching activities., • Assist in delivering ESP asset maintenance programme (electric), and that Service Providers produce a safe, compliant and efficient service., • Provide support to customers on design of electrical networks as necessary, • Provide technical evaluation and report on private networks., • Manage external service providers under COMA agreement or contractual arrangement for managing EHV assets., • Undertake incident investigations and root cause analysis when necessary Key Skills • Several years’ experience in electricity distribution. Authorised to SAP (ideally to 132kv) and able to manage safety switching of the Electrical network., • Excellent relationship management skills across the business and with customers, consumers and service providers., • Experience of delivery, installation, operation and maintenance and management of electricity distribution networks operating at up to minimum 33kV (and ideally above)., • Knowledge of the Regulatory and HSE Framework., • Knowledge of the philosophy and principles relating to the design and control of electricity distribution networks., • Knowledge of the management of the planning, construction, and operation of electricity distribution networks., • Knowledge of the selection and procurement of materials to be used in the construction electricity distribution networks., • Knowledge of the electricity industry Standards, Recommendations, Specifications and Legislation relevant to the construction and operation electricity distribution networks., • Knowledge of Wayleave, Easement and Land Transfer requirements., • Experience in managing people and processes which are critical to the business success., • Knowledge of commercial and financial processes., • An ability to adopt a wider perspective than the immediate bounds of the job description., • Good verbal and written communications skills.

Vehicle Damage Assessor Hook This isn’t just another job. It’s your chance to join a dynamic, forward-thinking company from the ground up in a new location, with the full support of an established national brand that genuinely values its people. What’s in it for you? We believe the best people deserve the best rewards. When you join ABL 1 Touch, here’s what you get: • Competitive Salary + Team Performance Bonus, • 28 days holiday (including bank holidays), • Celebration Day – a paid day off for something personal to you, • Healthcare Cash Plan – including gym, wellbeing, and shopping discounts, • Car insurance discounts with LV, • Employee Engagement Budget – for team socials, meals out, and more, • Cycle to Work Scheme, • Pension scheme & Life Assurance, • Refer a Friend Scheme, • Equipment Purchase Scheme, • Access to Mental Health First Aiders, • Length of service awards As a Vehicle Damage Assessor, you’ll play a key part in ensuring vehicles are costed accurately and efficiently, supporting smooth site operations and maintaining our reputation for high-quality customer service. Responsibilities of a Vehicle Damage Assessor will include: • Producing accurate estimates and invoices to meet repair timelines and partner SLAs, • Managing repair costs and ensuring profitability, • Supporting the site with assessments, total loss cases, and repair methodology reviews, • Ensuring all work complies with BS10125 standards, • Liaising with customers, insurers, and internal teams to deliver a seamless process We’re after someone who combines technical know-how with attention to detail and great communication: • Strong technical understanding of body & paint repair, • Proven experience in vehicle estimating, • Confident using Audatex, Glassmatix, and related systems, • Familiarity with E-scribe, Ezi Methods, and Glass's Evaluator, • Audatex Gold training or equivalent experience, • ATA accreditation (or willingness to achieve it), • A team player with a can-do attitude and a solutions-focused approach ABL 1 Touch are committed to growing and maintaining a diverse team and an inclusive work environment. Our goal is to develop inclusive work activities and projects that bring together people with different experiences and backgrounds. Through this we aim to make sure everyone can be at their best at work. We’re also committed to providing an accessible recruitment process, if you require reasonable adjustments at any stage of the recruitment process please contact us at .

Sales Business Development Manager (UK/Hybrid/FullTime) We’re hiring: Business Development Manager (New Business) UK | Hybrid / Field Based We are a leading UK-based provider of contractor management technology and workforce solutions for the hospitality, leisure and facilities sectors. With a national contractor network and proprietary platform, Event UK helps businesses drive efficiency by streamlining how they source, manage, and pay pre-approved workers across thousands of locations across the UK. The Company also operates JustPay, a mobile app that connects individual contractors to job opportunities with transparent pricing and same-day payment functionality. We are looking for a commercially sharp new-business closer to drive immediate revenue and gross profit across Hospitality & Leisure as well as adjacent markets. Competitive Salary and profit-based commission This is a pure sales execution role, focused on winning and converting high-probability, quick-win opportunities using our existing tech and capabilities (no dependency on new product builds). What you’ll be doing: • Owning the full new business sales cycle end-to-end., • Closing deals that protect margin and generate real profit, across our product family., • Converting immediate value opportunities with minimal tech changes., • Supporting growth across our newly acquired business and our new product offerings., • Working closely with tech, other commercial team members, and operations. Key elements of the role: • Commission paid on gross profit, not revenue., • Tiered commission rates., • Clear mandate to close quickly, not just 'build pipeline'., • Real autonomy and visibility working directly with leadership. You’ll be a great fit if you: • Have a proven track record in new business sales and closing., • Strong commercial network which translates easily to sales with our contractor technology., • Are strong in negotiation, able to explain complex technology simply to customers., • Thrive in a performance-led, fast-paced and commission-driven environment., • Experience in SaaS, marketplaces and gig economy sales is a big plus, but attitude, pace, and commercial instinct matter most.

About Us Taylor Osborne is an executive search firm built on rigorous research and transparent methodology. We offer executive search, talent mapping, and market intelligence to organisations that need intelligence-led hiring — from FTSE 100s to fast-growing scale-ups. We deliver searches and talent maps for organisations including Unilever, Wellcome Trust, and Johnson Matthey. We work differently from most firms. Our model is project-fee based, not commission-driven — which means our focus is entirely on quality of work and long-term client relationships. Clients own all the IP we generate, our pricing is transparent, and we operate as genuine partners and extensions of internal TA teams rather than transactional suppliers. The Role We're looking for an exceptional operator to join our team and take ownership of everything that keeps Taylor Osborne running brilliantly behind the scenes. This is a pivotal role in our business. You'll be the person who makes sure the engine runs smoothly — managing our finances, operations, supplier relationships, technology, and people infrastructure — while also contributing to how we grow and how we show up externally. You'll work closely with our Directors and will have real autonomy to shape how things get done. We're a growing boutique, so this role requires someone genuinely comfortable switching between structured process work and creative problem-solving. We want someone who brings ideas to the table, spots things before they become problems, and takes initiative — but equally someone who thrives on getting the detail right and following things through. What You'll Own Finance & Accounts • Managing invoicing and debt collection, ensuring clients pay on time and escalating when they don't, • Overseeing accounts payable, paying supplier bills, and logging items on Hubdoc, • Liaising with our external accountants and managing day-to-day financial administration, • Producing financial analysis of our costs and contractor productivity, • Creating and maintaining finance trigger processes and approval workflows, • Proactively flagging risks, anomalies, or opportunities to the Directors Supplier & Contract Management • Owning supplier relationships end to end, from initial setup through to renewal or exit, • Reviewing subscription costs regularly and negotiating better terms where possible, • Transitioning outdated contracts to new and more suitable arrangements, • Liaising with account managers across key platforms including our database and LinkedIn, • Proactively identifying cost savings and improvements without waiting to be asked Operations & Administration • Managing the signing of contracts and proposals with clients, • Maintaining and improving our folder structures, removing superseded documents, • Creating business templates that raise the quality and consistency of our output, • Writing and maintaining operational processes including meeting agendas, hiring trigger frameworks, and placement retention tracking for tender purposes, • Supporting the development and delivery of our associate and client feedback processes People & HR Administration • Managing holidays and time off for employed and contract staff, • Coordinating associate days and supporting the planning of L&D activity, • Arranging training as needed and supporting onboarding of new team members, • Writing internal frameworks such as the associate feedback form, confirming processes with Directors Technology • Overseeing the practical day-to-day tech needs of all team members, • Leading our transition to Microsoft Copilot, building out the migration and development plan, • Staying across new tools and platforms relevant to our business and making recommendations, • Overseeing our database and ensuring it is well maintained and up to date Marketing Support • Ensuring our values, positioning, and pitch are consistently reflected across all channels — website, social media, and collateral, • Either overseeing an external marketing partner or, over time, developing into the person who owns this function, • Contributing to content planning and supporting the production of thought leadership and promotional material Who You Are You're highly organised and love systems, but you're not rigid — you know when to flex and when to hold the line. You're commercially minded and don't need prompting to spot an opportunity to save money or improve a process. You bring ideas and suggestions to your Directors but are equally happy to take direction and execute well. You communicate clearly and confidently, whether you're chasing an overdue invoice or recommending a new piece of software. You'll have experience in an operations, business manager, or senior administrator type role, ideally within a professional services or agency environment. Familiarity with finance processes, supplier management, and CRM platforms will be important. Any marketing experience or appetite to grow in that direction would be a real advantage. Practicalities • Reporting to the Founder, Director with dotted line to the MD, • Based in Leatherhead or Perth, Scotland— we work from the office four days a week as our norm and would consider three for the right person., • Salary: Dependent on experience, plus competitive benefits

How does an HR Advisor role as part of a supportive, passionate and transparent team within a business that changes and saves people's lives everyday sound? Would you like hybrid working, and the chance to be part of an exciting time of transition within the department and company? Our client, an innovative and highly influential organisation have an exciting HR Advisor opportunity on a contract basis within their passionate and collaborative Human Resources team at their highly impressive offices, where you will be responsible for providing a customer focused HR advisory and operational service across the full employee lifecycle, ensuring "business as usual continues" when supporting your business unit. Your generalist role will require the need to be both proactive and reactive, and will involve a steep learning curve applying you knowledge and experience to the business's unique processes. No day will be the same in this varied role that will encompass providing advice and guidance to management and employees on policies and procedures; supporting line managers with various employee relations casework and matters, as well as change management programmes; processing visas; and getting involved in project work. As an HR Advisor, your new varied role will include (amongst other duties): • Taking ownership of a broad range of employee relations casework, • Providing guidance, advice and coaching to line managers in relation to a variety of different ER matters, • Ensuring legal compliance in all aspects of employee relations cases, • Liaising with Occupational Health Services re referrals, • Advising line managers on a range of change management issues (e.g. restructures, redundancies, re-deployments, TUPE transfers), • Taking the lead on change management programme processes end-to-end, • Ensuring obligations in relation to Visa & Immigration documentation are met by the business, • Undertaking projects to support the work of the department and people strategy I am interested in speaking with candidates who have experience working as an HR Advisor, Human Resources Advisor, People Advisor, or other HR Generalist position, and who have solid experience across Employee Relations (ER) and all aspects of an Human Resources advisory / generalist operations role, and who have (ideally) at least part-qualified membership status of the CIPD (Level 3 or Level 5). Experience using HR systems, and managing a broad range of ER casework (including TUPE and redundancies) is important for this opportunity. Knowledge / experience managing visa applications and advising on UK immigration processes would be very attractive. Salary for this position is c. £41,600 (depending on level of experience) My client has both a 12 month and 6 month contract available. Benefits include: Hybrid working, parking on-site, Christmas closure (given to you), interest free loans for discounted season tickets for travel and bicycle purchases, discounts website, Employee Assistance Programme, two staff restaurants, gym and sporting facilities If you drive there is parking on-site, If you are travelling by public transport, the business is located about 10 minutes walk from the nearest train station and buses stop close by the offices. Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.

At Cosentino () we are looking for a Sales Administrative to join our Distribution Center located in Hook. The Centers are an example of Cosentino’s total commitment to its clients, providing them with exclusive and high-quality service. The Centers combine the functions of (a) warehouse, (b) brand and product showroom, and (c) sales network. Working hours: Monday to Thursday 7:30 am to 5:00 pm, except on Fridays when you finish at 3:00 pm. What you will do As a Sales Support Administrative you will support all the administration related matters in Finance, Sales and Operations departments for Cosentino. This person will be closely working with the administrative team and will be reporting directly to the Operations Coordinator. • Receiving and processing purchase orders. -Issuing sales transaction invoices -Verifying orders, including customers' personal information and payment details. -Contacting customers by phone or email to answer queries and obtain missing information. -Maintaining and updating sales and customer records. -Supporting the sales department with other administrative tasks, if requested. What you need to succeed Experience: -At least 2 years in a similar role -High level of English. Knowledge: -Strong SAP user knowledge is a plus. -Demonstrated ability to interact and build value-based relationships with customers. About Cosentino At COSENTINO, our purpose is to inspire People through innovative and sustainable spaces. We are the world-leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and functional solutions for either home and business spaces, such as Kitchen and Baths worktops, outdoor open spaces, facades, etc. Innovation, sustainability, functionality and beauty describe our value proposition to the different market stakeholders and end Clients. With a presence in more than 100 Countries and 5 continents, our business keeps growing consistently in all the geographies. as well as career opportunities for Talented people like you. Cosentino is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics.”

Job Description: Store Manager Location: Surbiton, London Salary: Upto £36,729.60 + Generous Commission Job Type: Permanent | Full-time (40 hours per week, including weekends) Are you a confident, energetic leader with experience in fast-paced, high-volume retail? Do you thrive in a busy environment where no two days are the same? If you’re commercially sharp, customer-focused and ready to take on a dynamic leadership role in the heart of London, this could be the perfect opportunity. About the Role We are recruiting a Store Manager to lead a store in a friendly, high‑footfall location that plays a key part in supporting brides during one of the most important moments of their lives. This role requires a confident leader who can balance exceptional service with strong commercial results, while maintaining a beautifully presented and well‑run store. You’ll oversee a dynamic team, manage daily operations, and ensure that every bride and their family enjoys a memorable, supportive and personalised experience from the moment they walk through the door. This environment suits a manager who enjoys both the buzz of a busy shop floor and the challenge of driving performance across KPIs, stock, standards and staff development. What You’ll Be Doing • Leading, motivating, and developing your team to consistently exceed sales targets and KPI goals, • Managing operational excellence across stock, tills, store presentation, and staffing in a fast-paced setting, • Creating a welcoming, organised, and professional environment even during peak trading hours, • Using sales and performance data to drive decisions and create action plans, • Recruiting, training and empowering your team to deliver excellent customer service under pressure, • Responding to challenges quickly and confidently, using your initiative and experience, • Handling customer queries and escalations with empathy, speed and professionalism What We’re Looking For • Experience as a Store Manager in a high-footfall retail environment (e.g. city centre, outlets, fast fashion, or luxury volume retailers), • Strong leadership skills with a calm, clear, and hands-on management style, • Excellent commercial awareness and confidence managing KPIs and performance data, • Resilience, adaptability and a proactive mindset – you’ll be a go-to problem solver, • A natural people leader who enjoys coaching and developing teams, • Passion for delivering outstanding customer experiences, even at pace What You’ll Get in Return • A competitive salary and generous commission scheme, • Comprehensive training and ongoing career development opportunities, • A supportive culture with real progression potential, • Benefits including:, • Holiday buying scheme, • Enhanced maternity & paternity, • Staff discount, • Access to lifestyle and wellbeing perks If you love the buzz of a busy retail floor and have the leadership and commercial skills to thrive in one of London’s busiest store environments, we’d love to hear from you. Apply today and bring your energy to a role that keeps you on your toes – and where no day is ever dull. ABOUT US This role is being handled by McCarthy Recruitment, an award winning behavioural leadership recruitment consultancy covering the whole of the UK. McCarthy is like no other recruitment agency you will have worked with, our difference is our commitment to providing a professional and personalised recruitment service of the highest quality. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests in order to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at www. mccarthyrecruitment . com / privacy If you wish to exercise your right to access, erase or restrict processing of your data please contact us at the office and we will respond to your query. Apply for this role now or find us online at: Web: Facebook:McCarthyRecruitment Twitter:WeAreMcCarthy Linked-In:company/mccarthy-recruitment

Location: Hybrid / Orpington, UK \n Job Type: Permanent / Full-time \n Sector and Subsector: Tax & Practice | General Practice \n Salary: Negotiable Salary \n Role can be based in any Southern office to include: Brighton, Sutton, Orpington, Sidcup. \n Affinia is a UK Top 35 Accounting firm, where we support our clients with everything from day‑to‑day Accounting, Audit and Tax planning to strategic business advice, compliance and specialist services such as Cloud Accounting, Payroll and Mergers & Acquisitions across a wide range of sectors. We are committed to delivering excellence in every aspect of our work, adapting to the evolving regulatory landscape while consistently exceeding client expectations. \n We focus on building authentic connections, collaboration and growth, both with our clients and colleagues with over 300 years’ experience, bringing together financial experts from across London, East Anglia & Southeast England. We have more than 600 accountancy professionals across our 15+ offices and advise businesses, government and public sector organisations and individuals in the UK and internationally across seven principal practice groups: Accountancy & Advisory, Tax and Planning, Audit Services, Corporate Finance, Digital Solutions, Payroll and Financial Planning \n We have invested continuously in technology and gained in-depth knowledge across a broad range of markets, growing through acquisitions and private investment. We offer an exceptional service to our clients, with access to our sector experts to develop the strategy that will help them reach their goals. We keep a finger on the industry pulse, so our clients receive the best short to medium and long‑term advice. \nPurpose of the role\n As a Director within either our Personal or Corporate team, you will be responsible for continuing to grow our overall Tax offering within the firm both internally within the existing client portfolio but also externally through your own professional contacts and connections. \n This role goes beyond technical tax oversight — it is a leadership position responsible for building high‑performing teams, developing future leaders, ensuring operational excellence, and helping shape the firm’s long‑term strategic direction. You will act as a key advisor to clients, supporting business development efforts and identifying opportunities to add value. Internally, you will oversee and mentor Managers and Senior Managers, role model the firm’s values, and contribute to service line strategy, operational projects, and change initiatives. You will take ownership of process improvements, risk management, and cross‑location collaboration, while supporting the Head of Tax in achieving team and firm‑wide objectives. \nAccountabilities\n You will be required to manage a comprehensive and complex client list, provide line and performance management and make a significant contribution to ongoing growth of a successful Tax practice. You will have a direct contribution to the development and achievement of building the practice and will be required to build and maintain relationships with third parties. You will be expected to advise clients in connection with their tax affairs and onboard them to the team to offer bespoke advice. \n You should already be working as an experienced senior manager or Director and looking to develop your role considerably through technical advice, client management and business development. \nClient and Portfolio Leadership\n\n • Lead service delivery for a portfolio of high‑value or technically complex clients, ensuring timely, high‑quality, and compliant output.\n, • Partner with firm leadership to define and execute the tax practice growth strategy.\n, • Lead capacity planning, resource allocation, and workflow optimisation during periods of rapid expansion.\n, • Identify new service lines, cross‑selling opportunities, and market expansion initiatives.\n, • Contribute to firm‑wide strategic planning and innovation initiatives.\n, • Experience of working with our target clients such as UHNWs/ HNW clients, family‑owned, SMEs and not purely large corporate clients.\n, • Act as a trusted advisor to clients, providing strategic, commercially sound advice and proactively identifying opportunities to add value.\n, • Lead by example in embodying Affinia’s values and client‑first mindset.\n\nCommercial and Financial Management\n\n, • Monitor WIP, billing, and recovery rates, taking proactive action to maximise profitability and manage overruns or scope creep.\n, • Identify potential tax risks and cash savings opportunities, and support initiatives to manage the risks or realise the opportunities.\n, • Meet targets for billable hours, utilisation, and portfolio profitability, ensuring jobs are delivered within agreed budgets and timeframes.\n, • Contribute to fee discussions, service scoping, and pricing strategy in collaboration with Directors and Partners.\n\nStrategic and Operational Contribution\n\n, • Contribute insights to the development of service line and group strategy, particularly in any areas of specialism or market knowledge.\n, • Support Directors and Service Line Leaders (SLLs) on strategic initiatives and internal planning projects.\n, • Take ownership of service line projects, driving outcomes that support operational efficiency, quality, or growth.\n, • Stay informed on market trends, competitor activity, and emerging client needs to inform service line positioning.\n\nPeople Leadership and Culture\n\n, • Provide ongoing guidance and structured development opportunities to junior team members, particularly Managers and Senior Managers.\n, • Act as a role model for firm values and behaviours, fostering a culture of collaboration, accountability, and continuous improvement.\n, • Conduct or support performance appraisals, 1:1s, and feedback processes to drive individual and team growth.\n, • Champion diversity and inclusion within the team, promoting open, honest, and two‑way communication across locations.\n\nRisk Management and Compliance\n\n, • Ensure all services are delivered in line with firm quality standards, ethical policies, and regulatory requirements.\n, • Manage risks associated with client engagements, including reputational, legal, and compliance risks.\n, • Proactively identify and elevate internal risk incidents or concerns in line with firm protocols.\n\nProfessional skills/qualifications\n\n, • CTA qualification or an equivalent professional tax qualification.\n, • Ideally 10+ years in practice with demonstrable experience managing large or complex clients.\n, • Experience and ability to assist in managing the KPIs such as Chargeable Time, Recoveries, Utilisation and Gross Margin and take the necessary actions to improve the performance where needed.\n, • Track record in commercial portfolio management, billing oversight, and client retention.\n, • Strategic Vision: Ability to think beyond day‑to‑day operations and guide long‑term growth.\n, • People Developer: Passion for coaching, mentoring, and building future leaders.\n, • Change Leader: Comfortable navigating ambiguity and leading through rapid expansion.\n, • Client‑Centric Mindset: Balances technical excellence with relationship leadership.\n, • Collaborative Executive: Partners effectively across departments and service lines.\n\nCore Benefits\n\n, • Auto enrolment Pension Scheme with True Potential\n, • Death in Service\n, • Private Medical Insurance\n, • Professional membership support\n, • Paycare – claim money back for Dental / Optical / Professional Therapies\n

We are partnering with a well-established and growing UK manufacturing business to recruit an experienced Operations Director - 12 Month FTC based in Basingstoke to lead and optimise their end-to-end operations. Reporting to the Managing Director, the Operations Director - 12 Month FTC job based in

At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life. Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. Home to work that matters, and you can be a part of it. The Customer Support Coordinator is responsible for taking ownership of customer issues, tasks and complaints once customers have settled into their new homes and been handed over from the Customer Relations Managers, managing resolution through to completion. This includes correctly identifying what action needs to be taken, allocating the correct resource in a timely manner, and where appropriate, ensuring the necessary parts and supplies have been ordered to enable remediation works to be carried out. They should also ensure customers are kept up to date with progress towards the resolution of their issue or complaint. The Customer Support Coordinator should be conversant in using the technology provided to carry out their role and be adherent to the relevant processes and procedures, including all health and safety regulations and protocols. Demonstrates role model customer behaviour • Acts as an inspiring role model across the team in the delivery of great customer service, • Always demonstrates positive behaviour when discussing or interacting with customers, • Always engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve this quickly, • Ensures reputational risk is minimised by ensuring complaints, social media contacts, and 3rd party claims and cases are managed in the most appropriate way, • Works independently to resolve issues, tasks and complaints within the required SLA timeframe, • Works in an organised and well-planned manner, so that customer issues, tasks and complaints can be resolved within SLA timeframes and customers are fully informed of progress, • Looks for solutions when blockers to remedying issues for customers arise and ensures the Customer Support Manager is made aware when factors may not enable the resolution to happen within SLA, • Ensures issues, tasks and complaints have quality notes for reference so there is an accurate record of all customer interactions and so that further clarification isn’t required with the customer by another person, • Builds relationships with other functions and works collaboratively with them to resolve issues, tasks and complaints, • Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing performance, • Identifies gaps in their customer engagement ability (verbal and written) and takes responsibility for the continuous improvement of these, • Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement, • Keeps up to date with house type ranges, products, specifications and new technology in the home to ensure informed conversations with customers, • Previous experience of working in a fast-paced Customer Service environment, • Strong interpersonal and relationship building skills, • Proven ability to work collaboratively, • Proven ability to work independently, prioritise work and take initiative to find solutions to problems, • Proven ability to remain calm, measured and resilient in challenging situations, • Experience of working in the housebuilding industry At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve. We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home. We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work. If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team. Please inform your line manager if you wish to apply for this role.

At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life. Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. Home to work that matters, and you can be a part of it. This role will assist in the delivery of the daily processing operations of the region’s finance function, ensure that the finance processes regarding the Joint Ventures and Collaborations are well controlled and run efficiently. There is close liaison with the BU Senior Finance Manager in providing transactional data and with the BU Finance Director on all aspects of the Joint Venture accounting including forecasting. To manage all aspects of accounts preparation and reporting for the collaboration and Joint Venture (JV) projects operating within TW South Thames. This will include the preparation of forecasts and Budgets along with any other ad-hoc duties and reporting as and when required. Manage the JV Management Accountant through a positive, engaging approach, ensuring that processes are robust and controlled, and outputs delivered correctly and in a timely manner. The Assistant Finance Manager will work collaboratively with colleagues from other disciplines. The role will act as a business partner with the aim of enhancing financial and business performance through critical challenge. The role will support and deputise for the BU’s Finance Manager (FM) at meetings, in their absence. The individual will have a mindset to adhere to processes, with an eye to improving processes and control, together with the quality and timeliness of outputs. This role will require the individual to have strong interpersonal skills and communicate well with people from all disciplines. Management of daily processing operations • Manage the JV Management Accountant through a positive, engaging approach, ensuring that processes are robust and controlled, and outputs delivered correctly and in a timely manner., • Ensure the tasks carried out by the JV Management Accountant are completed correctly, accurately and within the required deadlines. These include but not limited to processing of the JV bank account entries, supplier invoices and payments, processing journals, preparing the JV VAT and CIS returns., • Ensure the accuracy and timeliness of the bank loan draw down facility., • Preparation and submission of the JV and collaborations monthly management accounts using both COINS and spreadsheets., • Prepare all other monthly, quarterly and annual reporting requirements in line with JV/collaboration agreements and third party requirements., • Ensure accurate conversion of third party accounts into TW accounting practices and coding., • Proactively provide analysis and explanations of actual variances from budget and forecast., • Ensure the accurate preparation of the bank reconciliations and balance sheet reconciliations for the JV., • Ensure all submission timetables are adhered to., • Maintain the accounting adjustments required to ensure accurate consolidation reporting for the Business Unit and Group., • Provide reports to JV Board and Steering Committee as and when required., • If, and when, required assist the FM with the preparation of the month end accounts., • Maintain and manage the Affordable Housing/Build to Rent (BTR) analysis model providing necessary information for forecasting and budgeting purposes, liaising with Production and Commercial teams on a regular basis to support the analysis., • Attend the weekly build sales meeting, ensure plot completion profiles are accurate and reflect the latest forecast assumptions., • Prepare weekly sales and pricing analysis for distribution to the wider BU., • Respond to data and analysis requests from across the BU Management Team, Division and Group., • Produce JV/collaboration 24 month profit and cashflow forecasts for review and submission., • Liaise with Joint Venture partners and funding bank as and when required., • Deputise for the FM, provide analysis and attend meetings on his/her behalf., • Proactively support managers/directors from the BU’s other functions. Provide information to enable robust decision making within the business, which will deliver shareholder value., • Maintain current knowledge of site operational status and forecast business plans., • Assist in other ad-hoc projects as required., • Previous industry experience, • Experience and knowledge of Joint Venture accounting, • Part-Qualified Accountant – ACA, ACCA, CIMA At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve. We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home. We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work. If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team. Please inform your line manager if you wish to apply for this role.

Santander Consumer Finance is one of the UK’s Leading Motor Finance companies and we are currently looking for Economic Crime Compliance Manager. The purpose of this role is to deliver a first class Economic Crime Compliance function, ensuring the business operates in accordance with all applicable laws, rules and regulations whilst supporting the strategy and commercial aims of the business. Delivery of effective measures for prevention or identification, management and control of economic crime risks. Providing guidance to business on embedding and delivery of regulatory requirements. Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered. Responsibilities will include: Monitor changes in Financial Crime and fraud legislation and assess impact on SCUK; prepare Executive Committee briefings as required. Represent SCUK at industry and regulatory forums to share insight and influence activity. Develop and maintain compliant, customer-focused policies and procedures aligned to UK and European regulation and Group standards. Lead implementation of regulatory change arising from new laws, guidance, industry best practice and Group policy. Ensure effective Economic Crime training across the business (mandatory e-learning and face-to-face sessions). Promote staff awareness of regulatory obligations and compliance policies through multiple communication channels. Develop and enhance Financial Crime and fraud MI, KRIs and reporting frameworks. Analyse MI to identify gaps, recommend improvements and monitor remediation actions. Proactively identify Financial Crime, fraud and reputational risks and support mitigation strategies. Escalate significant issues to senior management and support regulatory notifications where required. Lead projects to close regulatory gaps and address findings from audits and regulatory reviews. Design, implement and test controls to ensure effectiveness in managing Financial Crime and fraud risks. Act as Compliance lead and SME for Financial Crime and fraud across the business. Own and enhance risk frameworks, ensuring alignment with internal and external standards. Produce high-quality reports and papers for internal and external committees. Lead the Onboarding & Exits Sub-Committee and manage timely production of relevant papers. Represent Compliance at internal and external meetings, forums and committees. Support development and upskilling of junior colleagues and maintain own professional development. As a technical expert: Identify key Santander Consumer initiatives where subject matter expertise is required in order to be compliant, and ensure the business has access to appropriate advice as and when required. Act as a point of contact for technical guidance and policy interpretation, identifying those issues that cannot immediately be solved and escalating as appropriate. Regularly review industry publications and other external information and share knowledge (upward and downward) as appropriate. Risk: Deal with or escalate any identified risks in relation to Santander Consumer risk policies and/or legislative and regulatory guidelines in accordance with the Santander UK group risk framework. Adhering to our commitment to Consumer Duty ensuring we put our customers’ needs first and set higher and clearer standards of consumer protection What we're looking for: Significant risk and compliance experience and be well versed in the area of financial services operations A strong commercial awareness and an ability to produce technical and policy output which is clear and practical Strong communicator/influencer evidence of effective management of stakeholders up to Board Level Demonstrated experience in providing solutions to regulatory issues and taking ownership of resolution Detailed knowledge of regulatory and industry matters gained from UK finance or banking organisations People management A sound understanding of risk controls, processes, measures and related MI/reporting and the related technical knowledge. Sound knowledge of regulated and compliant environments and the control thereof. Has ideally worked within motor related financial services or as a minimum worked within a related services sector or within economic crime risk or compliance within a financial services firm. Is able to produce sound working documentation and presentations, including business case proposals and requirements, briefs and presentations. Has an appreciation of legal, regulatory and compliance issues relating to the use of customer data and is familiar with the principles encapsulated within ‘treating customers fairly’ and conduct risk. We have a range of benefits available which include: Competitive salary of £65k - £70k, dependent on experience 30 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance Car allowance Private medical cover £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Inclusion At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.

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