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Coulter Elite Resourcing are looking for a Luxury Showroom Manager, working for a leading retailer and importer of luxury natural stone and porcelain flooring.Our client are a passionate bunch who love to offer their customers the highest quality flooring, with exceptional customer service at every

Lounge & Bar Supervisor Overview:.Be responsible for assisting the Bar & Lounge Manager and F&B Manager in overseeing all food and beverage operations in the Lounge and bar area.To provide the highest quality of guest service in the Lounge and Bar with the aim at all times to exceed customer expec

Water Quality Manager ESP Utilities is seeking to employ a Water Quality Manager. This role presents an exciting opportunity to join an established water team responsible for the specification, adoption and operation of water and waste-water networks in England and Wales. This role is a remote based role but will involve travel to sites & our Surrey based office when needed. Role Purpose This critical role will lead the water quality team, ensuring ESP Water meets all the regulatory and operation requirements associated with providing wholesome drinking water to our consumers across our sites. In doing this they will ensure that ESP Water maintains a favourable regulatory position and meets its statutory obligations as a NAV. They will lead on regular engagement with regulators, stakeholders, suppliers and incumbent water companies in relation to drinking water quality and will manage the requirements of the Water Fittings Regulations 1999. Key Responsibilities • Responsible for ensuring ESP meets the requirements of the Water Supply (Water Quality) Regulations 2016 amended 2018., • Responsible for ESP drinking water safety planning methodology and approach., • Ensure that all regulatory reporting to DWI is accurate, timely, professional and efficiently delivered., • Ensure all WQ consumer complaints and enquiries are handled efficiently, including any that may come from the DWI or CCWater., • WQ incident management and reporting, • Maintain and regularly review water quality policies, procedures and consumer WQ advice leaflets ensuring they meet regulatory requirements and the needs of consumers., • Approval and management of the regulatory and operational sample programme. This will include contract management of our laboratory contractor., • Carry out periodic quality and compliance audits on the laboratories employed and any other outsourced functions, reporting internally on findings, and ensuring these are addressed by service providers., • Support water and asset engineers with scientific advice including for mains commissioning sample approval., • Provide regular internal water quality reports on the status of water quality compliance., • Ensure regular engagement and constructive relationships with Regulators, Stakeholders, Local Authorities, Health bodies and other water companies representing ESP in relation to the NAV, ensuring regulatory changes associated with water quality are implemented. This will include shaping and influencing regulatory requirements, where possible, to the advantage of ESP., • Representative at Water UK and relevant INA (Independent Networks Association) groups., • Management of Water Supply (Water Fittings) Regulations 1999, processes, • Provide internal water quality advice and training as appropriate including on Reg 31 (materials in contact) compliance. Key Skills • Ideally educated to degree level in a relevant scientific subject or significant experience of working in a scientific field., • Chartered member of a professional body (or working towards Chartered status)., • Significant experience and in-depth knowledge of water quality regulation, water quality science, water quality customer service and public health issues., • Experience of leading and managing a team., • Considerable experience of working with water industry regulators and stakeholders., • Excellent communication and stakeholder management skills with experience of managing contractors., • Ability to think and operate strategically and tactically, bringing an energetic and curious approach to problem solving., • Commercial, business and industry sector awareness are desirable., • Experience of delivering water quality and water fittings training and advice. Benefits include: • Holidays: 26 days, going up to 27 after 3 years and up to 28 after 5 years of employment. The company gives you the opportunity to buy/sell up to 3 days per year., • Bonus, • Enhance Pension, • Private Medical Insurance, • Life insurance, • Employee Rewards Portal: access to exclusive discounts and flexible benefits such as Cycle to Work and EV car Salary Sacrifice Scheme., • Enhanced Family Friendly benefits: Enhanced maternity and paternity pay and paid time off when receiving fertility treatment., • Volunteering day: one day a year fully paid.

We are looking for a motivated and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales who thrives in a fast-paced,.

As a Chef Manager you will proactively manage teams on site as well as be accountable for recruiting, inducting, training, and supporting colleagues to deliver an efficient, high-quality service to Elior UK, our customer and clients.

We are looking for a motivated and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales who thrives in a fast-paced, desk-based environment and is passionate abo

This is a fantastic opportunity for someone with experience in account management or IT service sales who thrives in a fast-paced, desk-based environ. We are looking for a motivated and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team.

Area Manager - from a branded restaurant background. Branded Table service restaurant concept with delivery & takeaway. Successful expanding branded restaurant company is looking for an experienced Area Manager to lead managed & franchised operations to provide a fantastic customer experience at all

Coulter Elite Resourcing are looking for a Luxury Showroom Manager, working for a leading retailer and importer of luxury natural stone and porcelain flooring.Our client are a passionate bunch who love to offer their customers the highest quality flooring, with exceptional customer service at every

If retail's your speciality and you share our passion for exceptional customer service, you'll make a great Deputy Store Manager. But, as Deputy Manager, it's not just people who'll improve with you a. Working alongside the Store Manager, you'll inspire, manage and develop a small store team, drivin

SES Water (part of the Pennon Group). The Customer Care Manager is a key operational role reporting into the Head of Customer Care & Operations, responsible for managing the Billing Customer Care function for SES, ensuring exceptional service delivery, first-contact resolution, and continuous improv

Position: NAVCOM Project Co-ordinator About the Role: This role supports the successful delivery of NAVCOM and SATCOM projects across a diverse maritime customer base. Working closely with the Senior Project Manager, you’ll ensure projects are delivered on time, within budget, and to a high standard. You’ll coordinate internal teams and stakeholders, manage project processes from initiation to closure, and assist in pre-sales, bids, and customer liaison. The role is ideal for someone with a maritime electronic installation or engineering background who thrives in a fast-paced environment. Strong communication skills, initiative, and the ability to manage multiple priorities are key to success. Client: Our client delivers secure satellite and radio communications worldwide to maritime, government, and enterprise sectors. Operating across Europe, Singapore, and the USA, the organisation employs approximately 250 professionals globally. Industry Sector: SatCom, Maritime Location: Redhill, Surrey – Onsite What You’ll Do: • Support the Senior NavCom Project Manager in managing multiple parallel NAVCOM and SATCOM projects, • Follow internal project management processes and ensure compliance across all delivery stages, • Own project delivery from kick-off to closure, maintaining a focus on cost, schedule, and performance, • Coordinate internal departments, including engineering, logistics, and field service, to ensure successful outcomes, • Assist with pre-sales activities, costings, and preparation of Bills of Materials (BOMs), • Support bid preparation and contribute to maintaining strong customer relationships, • Monitor and manage supplier performance and project-related costs, • Ensure high levels of customer satisfaction are achieved throughout What We’ll Expect: • Self-starter with strong initiative, resilience, and excellent time management skills, • Ability to secure or currently hold Security Clearance, • Background in maritime electronics or installation projects is advantageous (or willingness to undertake relevant training), • Excellent communication and coordination skills, • Customer-focused with a flexible, can-do approach, • Strong numeracy, literacy, and IT skills, particularly in standard office applications, • Ability to produce high-quality work under pressure and to tight deadlines, • Willingness to travel as required Experience with the following is beneficial: • Radar, • Navigation, • GMDSS, • Satellite communications, • ECDIS, • AIS, • UHF/VHF radio systems, • PABX/PAGA What We Offer: • The chance to work on impactful maritime communications projects, • A structured and supportive team environment, • Professional development through training and mentoring, • Involvement in projects critical to global customer operations Application Process: Please submit your CV and a cover letter outlining your relevant experience and qualifications. Equal Opportunity Employer: We are committed to fostering a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Contact Person: ___

Role: HR Manager Location: Hybrid with time mainly spent in our Surrey office with some travel to Kent Contract: Full-time Salary: £45,000 (Plus Bonus) The Role We are seeking an experienced and self-led HR Manager to be the primary point of contact for all people-related inquiries and lead the people strategy within CoSourced Group. This role involves providing day-to-day advice, guidance, and coaching to managers to ensure effective team leadership, drive performance, and cultivate an inclusive, high-performing culture. The HR Manager collaborates closely with the Finance Manager to deliver exceptional HR services and support throughout the business, encompassing payroll and pay reviews, while maintaining meticulous attention to detail and data accuracy. It's an excellent opportunity for a people-focused professional with substantial experience in employee relations who enjoys being involved in diverse HR projects and activities. Your Responsibilities Talent Acquisition: • Support and advise hiring managers on recruitment processes and best practices., • Revise job descriptions and publish vacancies on ATS and other platforms., • Liaise with recruitment agencies as appropriate., • Coordinate the appointment process for successful applicants (employment contracts, onboarding documentation, right-to-work checks, references, etc.)., • Support line managers during probationary periods. People Operations: • Own the company's performance management frameworks and be responsible for ensuring it’s adhered to and delivered across the business consistently. This includes working with managers to build development plans for their team and create a learning culture across engineering, helpdesk, and support staff., • Manage the employee lifecycle in line with company policies and processes (onboarding, offboarding, family-friendly policies, etc.)., • Drive excellence and efficiency with people processes (Starters, leavers, contractual changes, absence management) so that all processes are completed accurately and on time to meet finance deadlines., • Support with the people inbox and escalate queries to the appropriate level for resolution., • Create and maintain accurate and up-to-date HR templates, scripts, and documentation., • Deliver the implementation of people agenda initiatives and ensure continuous enhancement of people-related processes., • Support other people processes as appropriate (annual appraisals, contract changes, etc.)., • Manage holiday requests, including quarterly reporting and monitoring during busy periods., • Assist with reviewing and drafting new or existing policies., • Manage all absences, including sickness, family leave, and jury service., • Lead the company's succession planning process and identify skills gaps using a regular analysis process., • Monitor and influence staff engagement and lead retention strategies., • Overseeing the recruitment process to ensure new starters are being brought into the business in line with the company's performance criteria and salary bandings. Employee Relations • Advise managers on HR policies, procedures, and best practices, escalating complex issues when needed., • Professionally manage employee relations issues end-to-end, including performance, attendance, disciplinary, and grievance matters, ensuring fairness and consistency. HRIS & Payroll: • Ensure HRIS BrightHR/Atom and payroll databases are accurate and up to date., • Support with the collation of payroll information with finance in a timely manner., • Support with the development of the HRIS., • Provide timely input on people analytics, data insights, and reporting. Culture and People Experience: • Responsible for coordinating internal communication and company updates., • Coordinate quarterly employee gatherings and events., • Proactively identify opportunities and implement solutions to foster a positive working culture and improve employees' experience. Training and Development • Oversee the training programs for HVAC and fire/smoke system technicians, ensuring they remain up-to-date with the latest industry standards, safety certifications, and technological advancements., • Ensure employees, especially engineers, receive mandatory health and safety training (OSHA, fire safety protocols, etc.)., • Develop or source training programs to improve communication, customer service, teamwork, and management skills for office employees., • Coach, train, and develop line managers to be the best for their team and show them how to manage challenging conversations effectively., • Hold managers accountable for their roles and responsibilities. Health and Safety Compliance • Ensure the company adheres to all industry-specific regulations, including HVAC, fire, and smoke systems, as well as general workplace health and safety standards., • Conduct regular safety audits, develop risk management plans, and ensure all engineers are equipped with necessary PPE (personal protective equipment) for on-site work., • Maintain records of workplace incidents, ensure that accidents are reported, and investigate any safety violations or risks. Performance Metrics & Indicators • Timeliness and accuracy of HR operations and payroll inputs., • Manager and employee satisfaction with HR support and advice., • Effective management of employee relations cases and compliance., • Successful implementation of people agenda initiatives., • Accuracy and completeness of HRIS data. What we’re looking for: Education & Experience: • 5+ years of relevant experience in a similar HR role., • Experience working in a fast-paced environment, managing multiple tasks., • Up-to-date and comprehensive knowledge of HR practice, concepts, and themes, including employment law and employee relations issues. Technical Skills: • Experience with people systems (HRIS, e-learning platforms)., • Proficiency in Microsoft Office Suite., • Understands HR ethics, professionalism, data integrity. Soft Skills: • Ability to listen, consider alternatives, and manage diverse viewpoints with emotional intelligence., • Able to plan and prioritise, using own initiative to meet deadlines and customer expectations., • Ability to form positive working relationships with all stakeholders, and confidently advise employees and frontline managers., • Excellent communication skills (verbal and written) that can reach a diverse audience., • Detail-oriented with excellent organisational and multitasking abilities., • Positive team player with a can-do attitude and friendly approach., • Acts as a role model, demonstrating and leading on values, challenging behaviour, and supporting the development of the organisation's culture. Get in touch If you're looking for your next role that involves taking ownership of a department in a growing business, apply today!

Technical Service Manager — Government & Defence Satellite Communications Location: Redhill (office-based for first 6 months; must be commutable) Salary: £45,000–£52,000 + benefits Clearance: Must hold, or be eligible to obtain, DV clearance The Role: You’ll own and drive all UK Government support cases across Commercial Satellite Communication Services (CSCS), ensuring SLAs/KPIs are consistently met or exceeded. You’ll coordinate multi-disciplinary resolver groups, brief senior stakeholders, and keep cases moving to timely resolution. You’ll also shape support processes, documentation, and training, and help launch new UK Government services into BAU. Key Responsibilities:; • Take end-to-end ownership of UK Government support cases, coordinating internal resolver groups and ensuring effective resolution and customer satisfaction., • Provide internal briefings to senior management on status and plans; manage MOD escalations, • Plan and manage field service visits (logistics, equipment/spares, commercial arrangements), liaising with external MoD stakeholders when required., • Create and maintain support documentation; track trends via the ticketing system and lead improvement programmes., • Ensure accurate configuration capture (e.g., Secure Insight) and support minor projects (support/obsolescence)., • Train 1st/2nd line teams and assist with onboarding of Field Service Engineers., • Collaborate closely with MOD System Engineering/Project teams; provide confident, professional technical engagement with the Government customer Must-Haves: • Ex-Royal Navy (CIS/WE Comms) at Senior Rate level (or equivalent), with hands-on experience of naval comms equipment relevant to commercial/military SATCOM support and experience managing junior personnel., • Ability to hold DV clearance (current or eligible)., • Royal Navy technical comms experience across COMSAT, MILSAT, MNE, and message handling; understanding of wider MOD networks across land and sea., • Strong technical grounding in electrical/electronic systems, IT networking, and satellite communications., • Proven ownership mindset—prioritisation, independent decision-making, and driving cases to closure under pressure; excellent customer communication., • Commutable to Redhill; fully onsite for the first 6 months (probation). (From brief) Nice to Haves: • ITIL understanding/exposure., • Experience with ticketing/monitoring tools and configuration control practices, • Flexibility to travel as required. Application Process: To apply, please submit your CV and a cover letter detailing your relevant experience and qualifications for the role. Applications will be reviewed on a rolling basis, so early submissions are encouraged. Equal Opportunity Employer: We value diversity and are committed to creating an inclusive work environment. We encourage applicants from all backgrounds to apply. Contact: ___

Purpose of the Role To provide onsite lettings and property management services to an exciting building to rent residential scheme development comprising 166 apartments in Sutton, South London. Responsible for the delivery of a first-class customer experience along with the team who will be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community. Building effective relationships with our residents will enhance the community spirit and everything that we deliver should be done so with our residents at the forefront of our minds, as the Resident Services Assistant it will be your responsibility to drive exceptional service at all times. Key Responsibilities • Provide support to the General Manager in the running of building, • Line Management of the Resident Services Assistant and any other staff deemed appropriate, • Provide first class customer service to residents, being the first point of for all residents and visitors, • Quality control of amenity spaces and apartments, ensuring they are well presented at all times., • Organising and hosting monthly residents' events and initiatives, to enhance the community feel of the scheme., • Engaging with residents and facilitation of any resident-lead events as well as quarterly meet and greets., • Management of amenity space hiring, • Responding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offers, • Completing all applicant vetting in line with Savills procedures, • Ensuring marketing portals remain up to date at all times, • Organising and running tenant services via third parties and in-house, • Ensuring up to date resident communication via various channels including social media, • Seeking special offers and discounts for residents from local businesses, • Creating a community feel through communication, events and innovations, • To act as first point of call for residents to report maintenance issues, • Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained, • Organising minor works between tenancies to maintain first class presentation of apartments, • Completing check in and check out reports; determining deposit returns, • Carrying out mid-term inspections, • Arrears chasing and reporting, • Work alongside the Resident Services Manager to ensure H&S statutory requirements are meet across the development, • To set clear objectives in line with business strategy and to measure and manage performance against these, • To conduct regular 121 meetings, hold team meetings and complete probationary, interim and annual appraisals as per company guidance, • To provide equal opportunities to team members via allocation of opportunity (client exposure, project work, coaching and training) in line with our promotion, succession and talent process and our D&I strategy, • To adhere to all company processes in people management and to role model professional behaviours at all times, ensuring an inclusive workplace with zero tolerance of discrimination Skills, Knowledge and Experience • Strong customer service ethic / background, • Positive, can-do attitude, • Common sense approach, • Ability to think on their feet and make considered decisions, • Outgoing, warm and friendly personality, • Organised, meticulous, tenacious, • Excellent written and spoken etiquette, • IT literate and social media savvy, • Experience in undertaking viewings would be an advantage Working Hours - 40 hours per week, fully flexible across all days. Shift patterns 8am – 5pm (may vary). Additional hours may be required as per business needs & out of hours. Salary - £38,000 - £42,000 plus 10% discretionary bonus

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023. At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing. PURPOSE OF JOB: To deliver exceptional administrative support to our account management teams and customers by overseeing specific tasks, ensuring timely completion, and adhering to established processes to achieve operational excellence and efficiency. To drive annual growth in revenue by identifying upsell opportunities, overseeing the entire renewals process and assisting internal teams in meeting or exceeding targets. KEY RESPONSIBILITIES: • Manage Renewals Process: Oversee the end-to-end renewals process for vendor products, ensuring timely and accurate completion., • Identify Upsell Opportunities: Proactively seek and capitalise on opportunities to upsell additional vendor products and services to existing customers., • Support Internal Teams: Collaborate with internal teams to help them achieve and exceed their sales targets., • Administrative Support: Provide high-level administrative support to account management teams, ensuring all vendor-related tasks are handled efficiently., • Customer Support: Assist customers with their vendor-related enquiries and issues, ensuring a high level of customer satisfaction., • Process Adherence: Ensure all processes are followed correctly to maintain operational excellence and efficiency., • Reporting and Documentation: Maintain accurate records and documentation of all renewals, upsell activities, and customer interactions., • Continuous Improvement: Identify areas for process improvement and implement changes to enhance efficiency and effectiveness. INDIVIDUAL RESPONSIBILITIES: • Be the primary point of contact for incoming queries and requests from customers and internal departments, ensuring responses are provided within our standard 4-hour SLA., • Generate, monitor, and follow up on all quotations, and manage customer notifications for all contractual renewals., • Ensure accurate processing of all orders and invoicing in accordance with operational procedures., • Advise customers on licensing procedures and discuss purchasing options., • Register deals for qualifying opportunities and understand how to maximise gross profit., • Train customers and new starters on vendor portals and manage these., • Provide team coverage as needed., • Attend training sessions, webinars, and annual review meetings with Adobe., • Generate additional business opportunities through strong customer relationships., • Inform the Sales team of any changes in procedures, pricing, and promotions., • Act as the central contact point for internal teams, including Accounts, Purchasing, and Sales., • Update internal systems to ensure compliance and notification about agreement expirations, • Serve as the escalation point., • Collaborate with the internal vendor BDM to identify and record upsell opportunities., • Upload accurate price lists promptly, • Maintain a strong relationship with the Vendor Partner Account Manager through regular communication., • Support team members during busy periods and assist with training. QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: • Minimum GCSEs (A-C) English & Mathematics - DESIRABLE Other Requirements: • Good understanding of IT (specifically software) and Business IT challenges - DESIRABLE, • Interest in acquiring further knowledge to help progression within the role - DESRIABLE CORE COMPETENCIES & SKILLS • Highly organised with exceptional time management skills., • Precision and attention to detail are crucial, • Performs well under pressure and meets deadlines effectively., • Outstanding verbal and written communication skills, essential for customer service and client interactions., • Self-driven and capable of taking responsibility., • Strong commercial insight with the ability to shape and drive business outcomes for positive results., • Collaborative team player, • Tenacious and quick to learn, • Adaptable and forward thinking

Configuration Engineering Manager – Defence Sector RC Fornax are looking for Configuration Manager to support our defence customer based in Greater London This is 6 months contract initially, outside IR35 and hybrid opportunity (3 days on site per week) Pay rate is negotiable DOE. Key Responsibilities • Team Leadership: Line manage a team of 2–5 engineers, ensuring safety, performance, and professional development., • Capability Development: Identify skill gaps, plan training, and build capability across the Config function., • Resource Planning: Manage resource allocation, recruitment, and outsourcing to meet project demands., • Functional Delivery: Ensure high-quality outputs are delivered on time and within budget, aligned with company processes and standards., • Project Leadership: Act as the Config lead on complex programmes, overseeing execution and progress., • Documentation & Review: Approve and review Config plans, designs, and deliverables., • Strategic Planning: Contribute to engineering strategy and implement functional plans aligned with business objectives., • Process & Compliance: Drive process improvements, ensure compliance with standards (e.g. Defence Standard 05-057), and manage Config-specific tools., • Cross-functional Collaboration: Build strong relationships across departments to support project delivery and promote the Config function., • Continuous Improvement: Lead audits, assessments, and initiatives to enhance functional excellence. What We’re Looking For • Degree in engineering or equivalent experience in Configuration Management., • Proven experience in defence, maritime, or aerospace sectors., • Strong knowledge of defence standards and regulations., • Demonstrated leadership in managing teams and delivering Config projects., • Expertise in lifecycle Configuration Management, including planning, execution, and in-service support., • Ability to tailor Config models for design, documentation, software, and data while maintaining control.

Established in 1982, Bytes has grown rapidly and now employs over 800+ people across 6 locations in the UK and Ireland. Our turnover in Financial Year 2024 was in excess of £2bn. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey. Why Bytes? • Over 800 staff (plans to double in size over the next 5 years), • Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London, Manchester, Port Solent and Dublin., • Winners of an array of industry awards, • Sunday Times Top 100 Best Places to Work, • Excellent training and career prospects offered, • Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events, • Supporters of 85+ charities with strong commitment to diversity and sustainability PURPOSE OF JOB: Utilising Bytes’ standard Project Management methodology and toolsets, provide professional project management services supporting the delivery of IT-related services. Delivery resources may be internal human resources, software applications and/or external specialist contractors. For Managed Services, focus is on-time and expedited delivery of the project through MOBILISATION and TRANSITION phases with a view to handing over to Service Delivery Leads for BAU phase delivery although for more complex projects, the Project Manager may well also deliver BAU. Ownership of project timeline, reporting and effective management of risks & issues are key. KEY RESPONSIBILITIES: • Take responsibility for the delivery of projects and customer engagements for Bytes., • Day-to-day running of multiple projects throughout their entire life cycle., • Business analysis and scoping of project engagements, including facilitation of workshops and documentation of customer requirements., • Management of project plans, scope, timescales and budgets., • Management and coordination of project resources from within Bytes, customers, delivery partners and vendors. INDIVIDUAL RESPONSIBILITIES • Scope and plan projects, including scheduling of required resources through the project office., • Manage tasks allocated to internal and external individuals involved in the project delivery., • Track and report project progress in-line with set customer expectations., • Track and report project exceptions and risks / issues in-line with customer expectations., • Ensure project stage gates are defined and met, working towards the project end goal and deliverables., • Ensure delivery of project scope within agreed timescales and budgets., • Provide sufficient input into technical aspects of engagements to ensure successful delivery of technical components by Bytes’ Solution Consultants and / or third party resources, • Provide sufficient business input to SAM licensing consultants to ensure successful delivery of licensing, procurement and compliance management aspects of SAM engagements., • Work with Bytes Account Managers and Service Delivery Managers to ensure they are kept informed of progress and any issues with project delivery., • Manage and supervise project resources, through a matrix management model, applying direct / hands-on management as necessary., • Foster effective and successful team working project environment to ensure resources are motivated and projects delivered successfully., • Ensure project documentation such as status reports, end of stage reports and customer signoffs are produced / obtained. QUALIFICATIONS, EXPERIENCE & SKILLS Essential • Experience of managing; external customer engagements, multiple projects at one time and projects using Microsoft Project. - ESSENTIAL, • Good communicator both written and oral. - ESSENTIAL, • Excellent people management and coordination skills. - ESSENTIAL, • Accreditation in, or able to demonstrate a good understanding and practical working knowledge of a recognised project management methodology such as Prince 2. - ESSENTIAL, • Excellent time management skills. - ESSENTIAL Desirable • Experience of working within IT/Software industry. - DESIRABLE, • Preferred experience or exposure to Software Asset Management. - DESIRABLE, • Preferred experience of working with software license management solutions. - DESIRABLE, • Preferred experience of working with infrastructure management technologies. - DESIRABLE Training Given • Job specific training will be given during employment both on the job and by vendors. Other Requirements • Some hours outside the normal working times may be required to complete specific projects. Core Competencies & Skills • Excellent communicator (Written & Oral)., • Presentable and articulate., • Demonstrate and build confidence/credibility with customers., • Ability to work proactively, independently and in an agile manner to achieve desired outcomes., • Methodical and organised with an attention to detail., • Can see big picture and think creatively., • Enthusiastic, team player.

Brokerage Team Manager – Insurance | South London | £45k–£60k DOE + Hybrid + Benefits Are you an experienced Insurance Team Leader ready to take the next big step in your career? This could be the opportunity you've been waiting for! About the Business We’re proud to be partnering with a highly reputable, award-winning insurance broker with unrivalled access to a thriving community of over 48,000 small businesses across the UK. Specialising in tailored insurance solutions, they are known for delivering exceptional service and value to their members. The Opportunity We’re looking for a dynamic and experienced leader to join our client’s South London office as a Brokerage Team Manager. In this pivotal role, you’ll oversee both the Sales and Existing Business teams, providing strategic guidance, operational oversight, and expert support on all things related to general insurance. You’ll also play a key role in advising members, supporting Account Executives with new business, and driving service excellence across the board. Key Responsibilities • Lead and support the Sales and Existing Business teams, working closely with their Team Leaders., • Provide expert advice on general insurance matters to members and internal teams., • Assist Account Executives in delivering new business opportunities., • Produce and issue quotations, renewals, and mid-term adjustments., • Work with the existing team to work on retaining the customer service proposition, • Build and maintain strong relationships with insurers and underwriters., • Proven experience in selling SME insurance products., • CII FIT qualification (or working towards)., • Background in branch or broker sales roles., • Strong knowledge of the UK insurance market and its dynamics., • Familiarity with broking SaaS platforms (Acturis experience is a plus)., • Demonstrated success in meeting and exceeding sales targets., • Confident and capable team leader with a collaborative mindset.What’s on Offer, • Salary: £45,000 – £60,000 (depending on experience), • Hybrid working for better work-life balance, • 25 days annual leave (plus 1 extra day for each year of service up to 30 days), • Excellent company pension, • Life assurance, • Clear progression opportunities into client relationship management, • Vibrant office culture with great perks

The Manager will oversees the daily operations of this unique deli, ensuring excellent customer service, product quality, and efficient inventory and staff management. Our client, a small family-run business with retail shops in Ashtead, Fetcham, Hartley Witney, with a production kitchen near Farnha

Coulter Elite Resourcing are looking for a Luxury Showroom Manager, working for a leading retailer and importer of luxury natural stone and porcelain flooring.Our client are a passionate bunch who love to offer their customers the highest quality flooring, with exceptional customer service at every

My Four Wheels are one of the most trusted and fastest growing driving school in the UK with 200 driving instructors currently on the road and hundreds in our training programme who will be hitting the roads shortly. There is currently a record number of learner drivers who need teaching due to test centre backlogs due to covid. In the last 12 months our Driving Instructors hourly rates have increased on average by 3 per hour due to the high demand. Additionally, over 70% of our Driving Instructors have waiting lists, some as long as 6 months. There has never been a better time to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone can become a Driving Instructor, recently we have recruited people from the following industries -Driving industry (HGV driver, delivery driver, van driver, LGV driver and bus driver). Finance industry (finance manager, accountant, analysts, supervisor and director). IT industry (IT support, cyber security, web designer, engineers and web developer). Health industry (care assistant, care manager, care trainers, doctors and nurses). Education industry (teacher, teaching assistant, admin officer, personal assistant and lecturer). • Full training is provided and is conducted as local to you as possible., • Not only are our pass rates way above the industry average, but we also refund all of your training fees back when you work with us., • To apply become a Driving Instructor, you must meet the following criteria -Have held a full UK driving licence (or approved foreign licence) for at least 2 1/2 years, • Have not been banned from driving in the last 4 years, • Have no more than 6 points on your licence.

My Four Wheels are one of the most trusted and fastest growing driving school in the UK with 200 driving instructors currently on the road and hundreds in our training programme who will be hitting the roads shortly. There is currently a record number of learner drivers who need teaching due to test centre backlogs due to covid. In the last 12 months our Driving Instructors hourly rates have increased on average by 3 per hour due to the high demand. Additionally, over 70% of our Driving Instructors have waiting lists, some as long as 6 months. There has never been a better time to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone can become a Driving Instructor, recently we have recruited people from the following industries -Driving industry (HGV driver, delivery driver, van driver, LGV driver and bus driver). Finance industry (finance manager, accountant, analysts, supervisor and director). IT industry (IT support, cyber security, web designer, engineers and web developer). Health industry (care assistant, care manager, care trainers, doctors and nurses). Education industry (teacher, teaching assistant, admin officer, personal assistant and lecturer). • Full training is provided and is conducted as local to you as possible., • Not only are our pass rates way above the industry average, but we also refund all of your training fees back when you work with us., • To apply become a Driving Instructor, you must meet the following criteria -Have held a full UK driving licence (or approved foreign licence) for at least 2 1/2 years, • Have not been banned from driving in the last 4 years, • Have no more than 6 points on your licence.

Lead and develop a team of Customer Experience Advisors, ensuring service levels are met, customer satisfaction is high and retention is maximised. Own the end-to-end customer returns process, ensuring timely resolution of cases. Analyse trends, collaborate with internal teams (Operations, Logistics

Ensure service issues are investigated, escalated appropriately, and communicated clearly with both customers and account managers. The Candidate Proven experience as a Customer Service Manager in FMCG Strong technical capability, including use of ERP systems, product databases and EDI. We are look

Eden Brown are seeking a highly experienced Customer Service Manager working for a well known Housing Association in Lancashire Being fully responsible managing and mentoring 3 staff you will have extensive Customer Service/ and or Complaints experience Service Improvement Manager - Job Descriptio

This would be an ideal role for a proactive customer-focused professional who may have worked as a Senior Customer Service Executive and is now looking for their next step, or a professional with excellent leadership skills and the ability to engage with and resolve customer issues with a calm, solu

Lead and develop a team of Customer Experience Advisors, ensuring service levels are met, customer satisfaction is high and retention is maximised. Own the end-to-end customer returns process, ensuring timely resolution of cases. In this role you will lead our Customer Success team, ensuring seamles

Full-time Team Leader vacancy at GAIL's.If leading a team to success makes you smile and puts a spring in your step, then please read on!.We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and.With no day being the same, you must be organised and.As app

We are seeking an Assistant Service Manager to join the team within our service in Warlingham, Limpsfield Road. Act as the Service Manager in their absence. We believe that a good Assistant Service Manager with the right values can be supported to develop the skills needed.

Passion for high-end cuisine, love for food and motivation to deliver exceptional service.

Our Guest Service Manager closely supports the Active and General Manager. A solid understanding of excellent customer service practice. Guest Service Manager - Summer 2026 - Various Mediterranean Resorts.

Supporting the General Manager in all aspects of running the aparthotel including front office, housekeeping, maintenance, revenue and sales. Ability to take on project work and ad hoc duties as requested by the General Manager and Head Office function. Produce forecasts for

In this rewarding role you will be absolutely customer obsessed, and a strong team player with a collaborative approach to ensure the customer is always at the heart of everything you do. Working at a fast pace, you will be driven to identify opportunities to improve the service we offer and be able

Oversee daily operations across multiple services, ensuring regulatory compliance, operational excellence, and a motivated, high-performing team. Drive the mobilisation and development of new services, embedding quality improvements and leading strategic initiatives. Strategic thinkers who thrive in

We are seeking a confident manager who will monitor, report and advise on practices which promote choice, well-being and protection of all individuals across our 3 supported living services in Northumberland (including areas in Ashington and Blyth). One of these services is a 9 bedded forensic flat

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kel

Chesterfield Area | Flexible Hybrid (Work from Home Available).An exciting opportunity has arisen to join one of the UK’s leading engineering companies, delivering innovative solutions to some of the world’s most advanced manufacturers.We are seeking an Electronics Team Leader to take on a key r

Experience of customer facing service provision would be beneficial, as well as knowledge of operating projects with gas reciprocating engines and battery energy storage systems. Provide maintenance services to a high standard for external customers as required. Operations Manager – Operations Tea

Surecall Medical Recruitment are searching for experienced Operations Managers for a Healthcare Client of ours on a permanent basis. Working in Elective Care, you'll be responsible for the smooth running of the service, managing clinical relationships and ensuring outstanding patient care. Day to da

We are looking for a motivated and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales who thrives in a fast-paced, desk-based envir.

Were looking for a driven and client-focused Senior Account Manager to join our growing team. In this role, youll take ownership of a selection of key client accounts, building strong relationships and ensuring the highest level of service, while also developing your own portfolio of new business op

Position - Regional Operations Manager What's in it for you? Up to £65,000 basic plus bonus. Who would you be working for - A national children's care provider, who offer support in a variety of settings What would your responsibilities be? Developing staff and services to ensure goo

Services include alarms, CCTV, access control, fire detection, AV, networking, and proactive IT consultancy. As the company continues to grow, our client is seeking an Office/Operations Manager. You will oversee day-to-day administration, coordinate project schedules, and ensure smooth operational d

We're Hiring: Shift Manager Warehouse Operations (Feltham, Middlesex). Proven experience in a supervisory or managerial role within warehouse, logistics, or manufacturing.

Business Operations & Systems Manager. Business Operations & Systems Manager. Business Operations & Systems Manager ; Key Responsibilities.

We are seeking an experienced Office & Operations Manager to keep our business running smoothly.

A background in customer service. Academic Operations Manager (Maternity Cover). The BSAVA have an exciting opportunity for an experienced educational course administrator to act as Academic Operations Manager for our Postgraduate Certificate programmes.